Raymour & Flanigan

Hello. We had a technician go out to the customer's home to make repairs, while in the home the usb port had burned out again. We have offered a reselect on the sectional, to receive a credit in our showroom . The customer has accepted this offer. Thank you

Hello,We are showing that the issues with the piece have been resolvedIf this is not the case, please let us know! For the inconvenience we'd be happy to offer a 150$ credit at our store location!? Thank you,Kevin

Hello. We have set the customer up with a service for Friday February 17th. We will follow up with the customer with the options that we have once we receive the report back from our technician. All options are contingent on the service.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted] aAnd [redacted]

Hello. We have spoken with the customer and have offered to try and redeliver the piece. She has refused. At this timer, we are not able to offer anything else. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]

Hello,We are currently working on obtaining photos from the customer to further review their claim. Once received we can work with customer towards a resolution.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and  pending the outcome of the inspector's visit and subsequent return/exchange of merchandise, I find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello,After researching the customers account it appears they are financed through [redacted] and would make all payments directly to the bank. They did agree and sign for the financing terms as well. As they are the account owner customer would need to contact the financing company directly to discuss...

their account and any late charges, the number for [redacted] is ###-###-####.The balance was sent to [redacted] on May-2-2016 for 5671.71.Thank you,Kevin S[redacted]

Hello,? ? ? ? ? Customers account has multiple instances of missing scheduled paymentsUpon accepting checks in the past they have bounced due to non sufficient funds multiple timesCustomer scheduled a payment mid November asking? for it? to draw from a checking
account which again bouncedAt this point we are no longer accepting payments via checking accounts from this customerThey have a scheduled payment via a debit card at the start of December if this payment doesn't go through the customers account will be sent to debt collections.? Thank you,Kevin S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards,
[redacted]I would appreciate a refund of some amount since they offered to give this to me freeI'm willing to accept a partial refund as a gesture of goodwill for the unnecessary problems they caused meIt's the least they can dodo and to learn from their mistakes.?

Good afternoon,To assist the customer with their concerns in regards to their love seat and sofa, a $400 gift card was presented to the customer to use towards replacement furniture. On 11/17/2017, this offer was accepted through email and the customer was asking to have the platinum protection plan...

or a free extended warranty on the new purchase. At this time, this request is still being reviewed by the showroom.Thank you!

Good Afternoon,? Our local management team in the Central Islip area has reached out and spoken with the customerWe have offered a replacement piece of furniture at this time? If you there are any questions or concerns, please let us know.? Thank You!

Hello,Typically floor sample product is sold as is no returnsWe will working with our sales management staff to see what other options might be available and contact the customer.? Thank you,Kevin

Hello,Per? the TD bank leadership team, Rule: If your minimum payment is due and no payment is posted to your account on the due date, a late fee is assessedFor the below, due date was 9/The customer mailed in her payment, which was received on the due date of 9/23; however this payment
was only processed and posted to the account on 9/with the receipt effective date of 9/So the late fee that was assessed on 9/was automatically reversed by the system because the payment was on timeCurrently there is no late fee charge on the customer's accountRegarding the greeting script, the customer's feedback has been forwarded to upper management to review.? ? Thank you,?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my
complaint.? For your reference, details of the offer I reviewed appear below
Regards,
[redacted]
I was contacted by the store manager John S[redacted] at Niagara Falls? Amherst NY on 09/28/@approximately 10:30am and 5:40pm.Due to? my ? work schedule an answer machine took the messageMy wife did return the call at the store located Niagara Falls Blvd,? and spoke to the acting store manager "Danielle" at approximately 6:45pmAn inquiry was made as to what the nature of the call wasAccording to the employee,? Danielle, it was for a "reselect" according to Store Manager John S[redacted]'s notes on our account, meaning? picking out another bed? from Raymour and Flanigan's? establishmentI do not want to be forced to patronize an establishment if I am dissatisfied with a product, or its employees treatmentI should not have? to feel buyers regret after spending funds in an establishment and? or to ? forced to stay at that establishment because the establishment refuses to refund my purchase and creditsI have also attempted to contact the Regional Director of sales Shawn B[redacted] at ###-###-#### on 09/28/in order to resolve this issueNo call has been returned as of yetI would like a full refund for the money spent? ? at Raymour and FlaniganI do not feel it is unreasonable to demand a refund , for goods? if a consumer is ? unhappy with the treatment at any establishment, as I have defined in my original complaint#[redacted].I was advised on 09/25/,Leadership would review and address my complaintI do not feel a reselect by the Store Manager John S[redacted] is a resolution to my complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I would like a full refund of $I should not have to pay the interest on a flawed business processI did not receive any calls as stated in the business responseMy phone number is ###-###-#### if they want to reach me
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and
have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
After contacting the Bronx, NY show room about my re-select as well as the platinum protection service, I reject the response when I found out that I am subject to a $delivery feeSince Raymour could not repair the original chest, I do not feel like I should have to pay delivery yet again for essentially what amounts to an (somewhat) even exchangeOnce again Raymour plays "pass the buck" where the showroom says they cannot waive delivery and platinum protection says its up to showroom discretionThis customer service experience has been harrowing to say the leastI will definitely ? look elsewhere for my future furniture needs.?
[redacted]

Hello,Our leaders in customers area reached out to the number on file. spoke to the mom about the bed and the Revdex.com claim that was filed. The customer is ok with the exchange for tomorrow, confirmed the pcs and the address along with timeframe. The mother going to have her daughter call back about the...

Revdex.com claim because we asked if they were looking to have the PPP refunded back to them, but the mother was not ok with that idea and still wants it. The mother is going to call the leadership team back because shes not sure why the daughter contacted the Revdex.com, because this is not even a Platinum claim.thank you,