Raymour & Flanigan

We partnered with our Credit department and are working with [redacted] to expedite a resolution. While it is true [redacted] is an outside company we are working to have the 1212.60 sent to the customer and they should see that within 5 business days. We'd also like to offer the customer a 75$...

giftcard for the inconvenience.Thank you,Kevin S[redacted]

HelloWe have reviewed the photos that our technician took at the time of service? and have deemed the damages to be accumulativeAs it states in our Platinum Protection brochure, "What this plan does not cover: Furniture that has been mishandled, neglected, or abused." We are not able to offer anything further.? Thank you

[redacted],We sincerely apologize for the issues you are having with the mattress, as well as the delay in providing you with a reasonable solutionWe would like to forward your situation to the escalation team in your area for further reviewThe escalation team, which is comprised of customer service
and operations managers, will be able to look into the problems you are experiencing, and come up with the best possible solutionWe will relay your request for a replacement mattress or a refundWe typically have a resolution with hoursAgain, we apologize that this? situation has occurred, but feel confident that we will be able to assist you going forward.? Thank you? ?

Our leadership is in the process of reviewing customer's complaint and will contact soon with a resolution.? Thank you, T.F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have
determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear belowI should not have to pay a restocking fee ? I wanted credit for the chair and otterman since it was not my fault that the original sofa was not goodI was also charged for another delivery fee for the second couch I got which was never told to me by the sales personAlso the delivery fee was attached to the total price but where it said on the bill delivery fee nothing was written there? They have been very rude through out this process, changing times and not contacting me backI am not being unreason when asking for credit for the chair and otterman ? I'm not asking for a refund which is what most people doIf anything when I did the repurchase on the sofa I ended up spending another $400?
Regards,
[redacted]

After reviewing customer's account, I have reached out to our Leadership in her local area and have asked them to reach out to Ms[redacted] regarding her recent service/sales issuesThank you,T.F[redacted]

Good Afternoon,  Our local management team has offered the customer an even exchange (an exact replacement of current furniture in question) of the loveseat and chair. We have also provided the customer with a credit due to their experiences. We have arranged delivery of the new loveseat and...

chair later this week.  If you have any questions or concerns, please let us know.  Thank You

Good afternoon,Our local management team from the Frazer area reached out to the customer to discuss this further.? We are offered to order the customer all new casings at no charge or if she wanted to return the pieces, a 50% credit on the return due to the age of the pieces.? We provided
the customer our contact number to call us back to let us know which option they choose.? If the customer has any further questions about this please let us know.? ? Thank you!

Leadership has reviewed this customer's complaint, and we will be replacing the recliner this coming Saturday, 2/13/16.? Thank you, TF[redacted]

Good afternoon,Our local management team from our Accounting department researched this situation further and Raymour & Flanigan does not report to the credit bureau.? We believe that the account the customer is receiving on his credit report was placed there by our collection agency, [redacted]'s.? We have instructed them to remove the account from the customer's credit report and to cease collection activity for the account.? The customer code that we see has a balance of $is [redacted] and would not have anything to do with his ex-wife's recent lease purchase.? The removal from the credit report can take up to days.? If you have any additional questions about this, please let us know.? Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meHowever we did try contacting our local showroom and asked about scheduling an appointment and we were told they did not have anything on file about a re-selectionI will call again soon to see if we can go in and meet with the manager.I thank you all for your help as we felt there was many attempts on our part to speak to a Supervisor to resolve the issue but never received a return phone callSo thank you!?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]

HelloWe have offered the customer a creditThe customer has accepted our offer? Thank you

HelloThis is as much as? we can offer the customerWe have offered the $credit after we replaced the night standWe don't ever offer more than a $creditThere is nothing else we can offer.? Thank you

Hello,Well we are again sorry that the customer is having an issue with bed bugs we are confident that the issue could not have come from us. We wouldn't be able to offer anything further at this time and urge the customer to continue working with a professional. Thank you,Kevin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]

Hello,? ? ? ? ? We have contacted the customer and arranged a date for 1/7/which she has accepted.? Thank you!

Hello,per customers account it looks like we issued a refund, a showroom manager had left a message for mr.[redacted] 08/17/this issue seems to be resolved.thanks,?

Good afternoon,We have partnered with leadership in the customer's area and as of 10/16/we have been in discussions with the customer in regards to the amount of money that we were looking to offer the customer back due to the inconveniencesThe customer was originally offered 10%-15% back from
their order and declined this offerOn 10/16/we reached out again to discuss resolution with our customer and are waiting to hear back so that we can resolve this for the customer.? Thanks

Hello. We do apologize for the delay on getting back to the customer. We did have to wait for an estimate from our contractor on the home damage. We have now received the estimate and will be sending the check out on Monday June 12th.  Thank you