Raymour & Flanigan

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me? The tech Al came yesterday and jessica called me to day to set up an appt to pick up the second deffective mattressThey are scheduled to come next Thursday to pick it upJessica said per approval from John the regional manager a full refund will be issued to my visa card after they pick it up.?
Regards,
[redacted]

Good afternoon,*** *** has been communicating with the customer to ensure that all outstanding questions have been answeredIn regards to the customer's questions around the gift card, below are the questions our customer had and the answers provided by our local team...? A.? ? ? ? How much am I required to spend to use the gift card? i.edo I have to spend $to get $off or can I simply purchase $worth of items from the store ??" if the latter is the answer to that question than I that is acceptable? There is no minimum purchase neededYou can purchase something equaling $200, and have it paid for, less than $and have a remaining balance, or apply it to a larger purchaseB.? ? ? ? What is the expiration date of the gift card? Do I have a six months or a year to use the gift card or am I required to use it within thirty days.? All gift cards sent in November will have an expiration date of 4/30/17.If I can use the gift card for purchases costing $and under and if the expiration date of the gift card is at last six months in the future ??" then I will accept the deal.? Please let us know if there are any outstanding questions or concernsThank you! ?

Hello,We have received and read? the customer's complaint, and have subsequently sent it to our escalation team? in the customer's local regionThe escalation team, which is comprised of various service? and sales managers,? will review the customer's prior service on 7/13/17, as
well as take into account the customer's request for either a refund or credit towards different furnitureThe escalation group will follow back up with us within 24-to discuss resolutions going forward.Thank you? ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear belowThey have a printed brochure that contradicts what they wroteThey cannot refuse to provide coverage by saying that the information in the brochure is not accurateThey sold a product and now they are refusing to stand by what they soldTheir offer is unacceptable.? Regards,
[redacted]

Hello,After inspecting via the guidelines set by the manufacturer the piece was determined to not be defectiveWe contacted the customer to further discuss and trouble shoot over the phone.Thank you,Kevin

Good Afternoon,? The customer was offered replacement furniture in This offered expired and over years additional damages have occurred to the chair and sofa? A member of our local management team reached out to the customer and offered a 100% (courtesy) refund for the amount they
paid for the insurance/protection plan on the furnitureIf you have any questions or concerns, please let us know.? Thank You.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me? The matter was resolved shortly after submission of the complaint
Regards,
[redacted]

Hello While we are truly sorry the customer is experiencing the problems described, Raymour & Flanigan Furniture denies all allegations that the merchandise we delivered had bed bugs in it when it was received from usWe carefully follow best practice protocols to ensure our merchandise is
clean and sanitary when deliveredAs a gesture of good will we would be happy to offer a 300$ giftcard? Thank you

The mattress that our service technician inspected was a *** *** *** size mattress purchased 10/1/2010.? Warranty information from *** from is attached here for customer to reviewAs stated previously, per manufacturer's criteria the mattress is up to standards and any stains on the mattress would void the warrantyWe cannot replace the mattress at this timeThank you, TF*

per notes in the customers account, we have left a couple of messages to speak about the part order and statuson 10/13/We have not heard back.thanks,?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Raymour and Flanigan provided the warranty card; my purchase was made in approximately or Is there a card for that time period? Is there any written confirmation that I received it? Using a measuring stick is not useful in this situation; although the sag is (slightly) visible but mostly felt when you lay on the bed (only one side)??? I have contacted the Attorney General and I plan to file a small claim suit if this is not resolvedOffering a $credit on a $mattress, will do me no good.? I am certain this mattress is defective and hope to have it replaced.?
Regards,
*** ***

Good afternoon,Our local management team from our E-Commerce and Credit Department would not be willing to offer anything else to the customer after reviewing the situation further.? The customer was provided with details about about the original terms and could have denied at the time of sale.? We offered a courtesy in November and changed the terms to assist the customer with this situation.? The customer waited to contact us once the interest free time period has expired and could have contacted us during this time period instead of waiting until April.? If you have any additional questions about this, please let us know.? ? Thank you!

Hello,? Attached are copies of the recurring payments , both set up March 16, at ? 9:09pmSince the collector ID is WEBSVC this indicates the customer set these up themselves over the internetAdditionally they were done at 9:09pm and no one would have been here to set these up
for herOne of the schedules set up by this customer was disabled 4/8/16, at which time the collector handling the issue either did not catch the 2nd schedule or misunderstood that both were in errorThe second recurring schedule was disabled 7/19/A refund was done through speedpay today for the $payment and the $`fee, confirmation number Also attached are copies of the emails and an account history.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
[redacted]I have attempted to call them multiple times and have left a messageI even called with in the hours they said but always got voice mailIf they fail to call me by weeks end I will just call my attorney and move forward with the advertising issues.?

Good Afternoon -? Our Leadership has reviewed customer's complaint and has offered to replace the recliner, which we did re-deliver to customer on 3/18/Thank you, TF[redacted]

HelloWe have offered the customer a $gift card for the inconveniencesShe has accepted our offer.Thank you

Hello,This customer is all set, a credit was issued for the accent chairs.Thanks,?

Good afternoon,We have partnered with [redacted] to find resolution for this situationGoing forward a new sequence has started on the balance for the first purchaseThe new monthly minimum payment will be $moving forward.Please let us know if there is anything else that we can assist
with.Thanks.?

Revdex.com:? I ask that complaint # *** be kept open open until I see the full credit on my credit cardThank you
Regards,
*** ***

Mrs***, On behalf of Raymour and Flanigan, I apologize sincerely for not only the issues you are having with the dining table, but with service you have received up until this pointI have read over your complaint in its entirety, and at this point I will be relaying your situation, as well
as requests for service or replacement, to our escalation team in your areaThis team, which is comprised of directors and managers within your region, will be able to review and arrange the best resolution going forwardWe ask for 24-hours for our escalation team to respond back.? Thank you