Raymour & Flanigan

Good Afternoon,? One of our local management teams has reached out to the customer to offer a $creditAt this time, this credit has been processedShould you have any questions or concerns, please let us know.? Thank You.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.? I have an appointment with the business Wednesday, August 8, 2018.? I? will respond once we? come to a? resolution.? ? ?
Regards,
*** ***

Good Afternoon,The leadership team located in the Syracuse area reached out to the customer to discuss this further.? We reached out to the customer to send pictures of the damaged furniture so we can review it for repair.? If this damage is not repairable, we will reach out to the
customer to discuss further options.? If the customer has any other questions, please feel free to reach out.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me for nowIf the business does not follow through and I have further complaints I will open a new claim at the very least.?
Regards,
*** ***

Hello, We have offered the customer a credit under her platinum protection plan and she has accepted? Thank you

Hello,? ? ? ? ? ? We have schedule a service with the customer and will go from thereCustomer has accepted this offer.? Thank you

Good Afternoon,? Our credit and collection teams worked with the customer last week (1/- 1/5) and came to an agreement on the situationThe customer stated to management that they were satisfied with the resolutionIf you have any questions or concerns, please let us know.? Thank
You!?

HelloWe have bought this customer's financed? account back? from TD BankThe customer is now financed through usAfter speaking with our credit department, he is being billed $for months.? Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? The issues was
settled with your assistance after we made our complaints to your officeYour interventions had greatly helped to resolve the issues and we want to take this opportunity to say, thank you.? Sincerely Yours,? *** ***

Our Credit Manager has been working with this customer and we have agreed to refund her an additional amount of $1,171.18.? Customer has accepted this offer and is satisfied with the resolution.? Thank you, T.F*

Hello,We again apologize the customer is having an issueThe issues she is having are not covered under the Platinum and she is out of the manufacturing warrantyWe've offered a refund of the platinum and an additional refund of money of the pieceThis would be the most we are able to offer at this timeShould the customer choose the option going forward please feel free to contact us.Thank you!***?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Hello,Looking into the customers account, a check has been cut with the refund amount? and expedited if possible.He should be receiving that this week.thanks,

Our Leadership has reviewed customer's complaint and we have reached out to him and offered a partial refund of the cost of his Platinum Protection Plan fee to bridge the pricing gap between the credit we issued earlier and the current pricing on the new merchandiseThis was offered to customer
4/8/2016, and he accepted.? Thank you, T.F*

Good evening,After partnering with our local management team, for us to assist the customer with the repairs on her furniture, we would need to pick furniture up from their home and do an in shop repairThis repair would come at fee for delivery and service as the customer is currently out of
warranty coverageAt this time, we do not have approval from the customer to allow us to complete this service.Thank you.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Good Afternoon,? Our local management team in New Jersey has offered the customer $to keep the furniture in the current condition that it's in? Customer was also informed that Raymour & Flanigan would be unable to provide any additional services or attempts to repair the sofa
? If you have any questions or concerns, please let us know.? Thank You!?

? ? Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***I recieved a call but the message was not clearHowever, I did return the call but no response.? Matter is still not resolved.?

The Manager of our Waterbury Store worked with Ms*** and she did go back to the store and reselected a different set of living room furnitureWe delivered the new items on 12/2/Thank you, TF*

We have contacted this customer and have offered him service at no charge, and we are also refunding him the Platinum fee.? I spoke with him the other day, and he has agreed that this is a good settlement? Thank you, ? Tracy F* *** Raymour & Flanigan Furniture
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