Raymour & Flanigan

Good evening,Our local management team has reached out to the customer and has offered them a full exchange of their bed, meaning that the customer would be able to get an equal replacement of the bedThe customer had reached back out to our team asking for a full refund and looking to have us pick
up the original bed on Monday 1/8/At this time, our local management team is looking into any additional options for the customer to assist with resolution. Thank you.

HelloWe have spoken with Mr*** and have offered a credit that was applied to his TD Bank financing accountWe have also offered him a gift cardThe customer has accepted both offers. Thank you

Good afternoon,Our local management team from the Frazer area reached out to the customer to discuss this further. We left the customer a voicemail about offering a full refund and to schedule a date for us to come pick up the furniture. If the customer has any further questions about
this please let us know. Thank you!

Good Afternoon, Our credit and collection teams worked with the customer last week (1/- 1/5) and came to an agreement on the situationThe customer stated to management that they were satisfied with the resolutionIf you have any questions or concerns, please let us know. Thank
You!

I have reviewed customer's complaint and had reached out to her to submit photos of the damages for me to review. I have not received the photos as of today, and am reaching back out to customer againOnce photos are received and reviewed, we will reach out to her with a resolutionThank
you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution is satisfactory to me Although as I told the manager I have spoke in depth with, they did NOT call meThey actually decided to once again call a different person at a number not on my account that I have NEVER given them permission to discuss my account with and leave a message, I was given this message the next day and able to reach a managerI do hope they eventually have a policy in effect to STOP discussing accounts with persons they have NOT been given prior permission to do so as this is unacceptableThe store tried changing what the manager and I had discussed and charge me additional fees but the manager helped and was very responsive in handling my concerns and addressing the issues in the process of the reselectionOtherwise, the reselection I had scheduled was delivered today in the condition it was supposed to be in
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoon,Our local management team in the Stratford area has reached out to the customer and we are going to exchange her dinning chair that is scheduled for 4/15/18. If you have additional questions, please let us know.Thank you!

Hello,We have reviewed the customer situation with local management are will agree to credit the customer the cost of the mattress to use to reselect a new mattress within our store locationThank you,***

Hello,We apologize the initial error was made but corrections were made and the situation was explained to the customer and correct terms signed forWe'll we are unable to honor the 700$ pricing we can certainly offer the customer a 50$ g/c due to the confusionThis would be the most we are able to offerThank you,Kevin

After reviewing this customer’s account, I found that we have exchanged the sofa time since her original purchase, due to the color fading. With her most recent service appointment, it was noted by the service technician that due to pet damage on the sofa, the item has no warranty.
Customer was offered another service to correct the issues, but she refused. At this time, we can offer her $gift card in good faith; however, we cannot offer her a refund, and she has refused all other options provider her

HelloThis is as much as we can offer the customerWe have offered the $credit after we replaced the night standWe don't ever offer more than a $creditThere is nothing else we can offer. Thank you

Good evening,After partnering with our local management teams, we have submitted a reselect in our systems for the customer (credit to be used in the showroom for the value of the old furniture - once new furniture is delivered the older furniture will be removed)The reselect credit to be used in
the showroom has been accepted at the showroom on 3/16/At this time the customer should be all set. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They have not called meAnd, I have received no messages from them

Hello,Per the store manager I believe we are set with this customer now. We gave this customer a full refundThe product was picked up on 8.26Thanks,

HelloThe platinum protection plan is a repair program for accidental damagesIf we can not repair the item, one of the options is to replace it. We require any damages be reported within to daysIn our brochure it states that accumulative damages are an exclusion of the plan,
for this reason the claim was denied. And at this time we can not offer anything.Thank you

*** in our Culver Road regional leadership team has been in contact with the customer as of yesterday, and is awaiting their response regarding how the customer would like to proceed.Thanks,Dale

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Last week I went to my local Raymour and Flanigan store and with the help of a store manager Larisa, by the way very plesant and professional lady, I was able to order a quality Bedroom set plus a Day bed for my child spending $more additionally to the store credit which is around $issued by R&F for fallen apart low quality furniture, that they will pickup tomorrow and will deliver a new furniture August 26, but I still was charged the 20% "usage fee" for the junk they sold to me beforeThey refuse to take back the desk with hutch too, claiming it was a floor sample and I cant return it whatsoever, which is very unfair- even a floor sample got to be a good quality that I deserve as a loyal customer, besides the fact that I didnt get it for freeI am still would like to return the desk with hutch, so I can add another $to the issued store credit and get a better piece of furniture, also I would like to be NOT CHARGED 20% "usage fee" whatsoever and be returned to me as a store credit, since its not my fault that R&F sold me that junk that falls apart
Regards,
*** ***

Hello,Per the TD bank leadership team, Rule: If your minimum payment is due and no payment is posted to your account on the due date, a late fee is assessedFor the below, due date was 9/The customer mailed in her payment, which was received on the due date of 9/23; however this payment
was only processed and posted to the account on 9/with the receipt effective date of 9/So the late fee that was assessed on 9/was automatically reversed by the system because the payment was on timeCurrently there is no late fee charge on the customer's accountRegarding the greeting script, the customer's feedback has been forwarded to upper management to review. Thank you,

Good afternoon,Our local management team from the Queens area attempted to reach out to the customer on 5/15/to discuss this situation further. We were not able to reach the customer and left a voice message to have the customer contact us to discuss. TD Bank has verified the customer was late with their payments and can contact TD Bank to discuss this situation further. If the customer has any further questions about this please let us know or the customer can call TD Bank. Thank you!