Raymour & Flanigan

Hello,We apologize, we have offered all we canWe feel it is satisfactory, and nothing further we can do.Thank you,

Hello,After inspecting via the guidelines set by the manufacturer the piece was determined to not be defectiveWe contacted the customer to further discuss and trouble shoot over the phone.Thank you,Kevin

Hello,per Credit management, they have updated the customers accountNo payment is due until November.thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have had service calls all for the same thingsThere is something wrong when you need that many service calls for brand new furniture! The last service call not everything I pointed out to the man was even addressedThere is no way it is caused by us and to say so is extremely offensive! The same spots have had multiple coats of paint/stain over them and looks horriblePutting stain or paint over chips and dents doesn't FIX it, you can still see the problem! Other's don't even match up with the original productI absolutely do not want any store credit to purchase anything in the store as there is nothing else that we liked or wantedWe were given a new sectional because the 1st one that was delivered had stains on it and felt like cheap foamWhen the 2nd sectional was delivered ( It's a different sectional/brand) it had a huge hole in where the cushion attaches to the back and there are little pulls all over the sectional the tech said that it was the "finished ends" he cut a few off but some remain on other areas of the sectional & I don't want to do anything to make them worseIt's been in my home and lightly used for two weeks and the back cushions are already sinking downIt looks older than the one I had in my home for years I was contacted and offered replacements and declined because I don't want to waste anymore time on this company and I don't want to risk yet another replacement being damaged, where I would be back to square one againI spoke with a 2nd manager named Randy last week and attempted to use on of their solutions and he has been giving me the run around and not returning my phone callsOn top of being extremely rudeI called in two more times this week being put on hold for 1/hour each timeI have been trying to get a manager above who I spoke to & I was told there isn't one which I find hard to believeI had a message from a manager named Nicole today and when I called her back I was told she was out to lunch and would call me back as soon as she returned, that was three hours ago I am sick of getting the run around this has been going on for weeks, I have wasted days, countless phone calls and online chats trying to get this taken care ofI went to R&F expecting to get quality furniture that would last many many yearsInstead what we got is poor quality furniture with chips/dents/dings in them, stained sectional another with a hole and pullsWe have a table that is soft to the touch in one area and felt warped as it moved when you touched itWell the tech glued it back together and it's still the same as it was before he "fixed" it I expected new furniture without any issuesThe quality and customer service are beyond unacceptable At this point I would like the entire order picked up from our home ASAP and my account to be credited in FULL.

Good Afternoon, Our local management team in the Suffern area has reached out and talked to the customerWe have offered full credit for a replacement sofa, and 80% credit towards replacement on the matching love seat and ottomanThe management team has indicated that the customer has accepted this offerShould you have any questions or concerns, please let us know. Thank You!

HelloWe have spoken with Mr*** and have offered a credit that was applied to his TD Bank financing accountWe have also offered him a gift cardThe customer has accepted both offers. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I'm in retail and the only reason they do this to people is so that the salesman and the manager make there money and it becomes a corp problemTHE GM OF THE STORE TOLD ME TO CONTACT YOU , so at this point I WANT full refund on my couch I want my coffee table that they told me they would replace the top of it on the last inspection months ago and still have not called me back on itI want that fixed and also my fire place needs to be replaced or the remote fixed if those things fixed ASAP not another week waitIm done waiting for them to circle jerk me anymoreI spent over 7k there in one year I will never bring anymore of my business or referrals there as well

Leadership has left several voicemail messages and has corresponded via email to this customer, with no response from herWe will continue to try to reach out to herThank you, T.F*

Good Afternoon - I have reached out to leadership to address customer's complaintThank you, T.F*

Good evening,For the customer's concern, we have worked with the local showroom management team, and they were able to confirm with the customer that in order for the refund to be processed, TD bank requires that the customer will need to contact TD Bank personally to assist with this refundAt
this time the customer should be all set.Thank you

Good afternoon,Our local management team from the Randolph area reached out to the customer to discuss their experience in our showroom. We offered a gift to the customer to make up for the poor experience and the customer declined and just wanted to provide us the information for coaching
purposesIf the customer has any further questions about this please let us know. Thank you!

Hello,We have contacted *** and ask that they look intoThey stated they have adjusted the payment for the customerIt should reflect on the customers next statement or they can contact *** to confirm.Thank you,Kevin

Hello,We have contacted *** and ask that they look intoThey stated they have adjusted the payment for the customerIt should reflect on the customers next statement or they can contact *** to confirm.Thank you,Kevin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My request for a resolution involves a financial reimbursement for the money lost in throwing items of furniture away and having to purchase new items to treat my houseA $gift card is not satisfactory
Regards,
*** ***

Good afternoon,Our local management team from the Poughkeepsie area reached out to the customer to discuss this further. We offered to pick up the customer's furniture and provide the customer a 100% refund once we pick up the items from the customer's home. If the customer has any
further questions about this please let us know. Thank you!

Good afternoon,Our local management team from the Culver Road area reached out to the customer to discuss the customer's love-seat. The customer stated the service from 5/5/was holding up and the chair was fine. We let the customer know if any issues happen to the chair to contact
us. If the customer has any further questions about this please let us know. Thank you!

Good afternoon,To assist the customer with their concerns in regards to their love seat and sofa, a $gift card was presented to the customer to use towards replacement furnitureOn 11/17/2017, this offer was accepted through email and the customer was asking to have the platinum protection plan
or a free extended warranty on the new purchaseAt this time, this request is still being reviewed by the showroom.Thank you!

Good evening,From review of the account, it appears that on 9/19/the customer spoke with our online E-commerce team and was given a one time reselect option to choose a mattress of their choiceThe new sales ticket for the new sale is *** with a delivery set for 9/26/2017.If this
information is incorrect, please let us know so that we can partner with the E-commerce team to make any needed adjustments for the customer. Thank you.

Leadership has reviewed customer's complaintA service technician was sent out to this customer's home on March 22,2016, to inspect the depression in the mattressUsing criteria provided by the vendor and tools to measure the depression, it was determined that the mattress is "up to manufacturing
standards"The technician also found stains on the mattressDue to the stains, the warranty is voidedWe cannot replace the mattress at this time. Warranty documentation is attached for the customer to reviewCustomer was offered a $gift card to use towards the purchase of a new mattress, but she declinedThere is nothing further we can offer at this time. Thank you, T.F*