Raymour & Flanigan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided
that after their leadership team reviews my complaint, they resolve my issue as described in my desired outcome of my complaint
Regards,
*** ***

HelloWe have spoken with the customer and have offered to try and redeliver the pieceShe has refusedAt this timer, we are not able to offer anything else. Thank you

Hello We have spoken with the customer and have offered her an exchangeThe customer has accepted this offer and it will be delivered on Monday April 24th.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I did not go too the store please ask them to send a copy of my driver license and signature I called the store soon as I found out the store let my x wife open the account the store has not send information proving I have as in the store

Good evening,On 3/7/a member of the local management team has reached out to the customer to discuss the situation of the weather impacting the delivery team being able to successfully make deliveriesAt this time, the customer should be all set.Thank you!

Good evening,We have partnered with our local management team and have found a resolution with the customerWe have scheduled for Raymour and Flanigan to come out to the customer's home on 2/26/to pick up the furniture in questionOnce the furniture is back in the depot, a check will be mailed back out to the customerPlease let us know if there are any additional questions or concerns.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below.I have spoken with someone in the credit department who said the hard hit credit inquires were in the process of being removed I have also spoke with VP of sales who has not offered any resolution or any compensation He in fact said he would not and that I would have to go though with litagation.
Regards,
*** ***

Good Afternoon - I have reached out to our Leadership to address customer's complaint and reach out to him. Thank you, T.F*

Hello,We've followed up with the rep that the customer is working with and he hasn't received photosWe have had leadership reach out to the customer directly to hopefully provide his own photos showing the damageCustomer made a complaint regarding a puncture hole but the original damage was notated as cracking and peeling leather which wouldn't typically be coveredOnce we obtain photos from the customer we can make an assessment based on the platinum coverage.Thank you,

John,We are partnering with our regional management team in the customer's area, and they will be getting in contact within to hoursOnce we receive a response we will update the Revdex.com with our next steps.Thanks, -***

HelloFor the frustrations, we have offered the customer free delivery on a future purchaseThe customer has accepted Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me so long as they follow through with the agreement.
Regards,
*** ***

I have reviewed customer's complaint and had reached out to her to submit photos of the damages for me to review. I have not received the photos as of today, and am reaching back out to customer againOnce photos are received and reviewed, we will reach out to her with a resolutionThank
you, T.F*

HelloWe have tried reaching out to the customer on both phone numbers provided, to discussWe have left voicemails for her to call us backWe have not been able to make contact yet Thank you

Good afternoon,Our local management team from the Culver Road area reached out to the customer to discuss the customer's love-seat. Our team picked up the customer's power love-seat on 5/19/and we have provided the customer a full refund. If the customer has any further questions about this please let us know. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like a full refund of $I should not have to pay the interest on a flawed business processI did not receive any calls as stated in the business responseMy phone number is ###-###-#### if they want to reach me
Regards,
*** ***

It was stated that my couches are out of warranty, however that is why I purchased the platinum protectionI would like to have my couches replacedGiving me money for couch that I paid almost 3,dollars and financed for is not a good enough solution for me.Do what is right by me and replace my couches with those of equal value. That is what I want. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed customer's complaint and reached out to Mr***I have requested him to take and email photos to me, so that I can have a supervisor review the damage to his home and reach out to him with a resolution.? Thank you, T.F*

HelloWe have attempted to contact the customer and left voicemailsWe are offering the customer an exchange on the bedAs soon are in contact we will schedule delivery.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me.? ? Raymour and Flanigan contacted me and have agreed to replace my couchesI am satisfied with this resolution? Thank you for your assistance.?
Regards,
*** ***