Raymour & Flanigan

Good Evening,? ? ? ? ? The appropriate leadership have spoken with the customer and we have offered a $gift card, which he has accepted.? Thank you

HelloWe will be picking up the product on April 7th, Once that is complete we will be processing a refund back to the customer's financing accountThe customer has accepted this offerThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Hello,? We have read the customer's complaint, and we sincerely apologize for the delay of the headboard and the inconvenience it has causedBased on our internal notes, this situation has already been escalated to the appropriate groups, and a resolution is currently underwayTo ensure that
this situation does get it resolved in a timely manner, we will re-escalate to the managers in the customer's local regionWe expect to hear back from our escalation team within hoursAgain, we apologize for this situation and look forward to getting this resolved for the customer shortly.? Thank you

Good afternoon,Our local management team from the Buffalo area reached out to the customer to discuss this situation further.? We let the customer know that there are ways the customer can make payments to ** *** so he does not accrue interest.? We let him know that he can set up
automatic monthly online payments for the minimum and after this, he can call ** *** directly or stop into one of our showrooms to make an additional payment.? The customer does not have to enroll in the automatic monthly payments and make one time payments each month and those payments can be in any dollar amount the customer would like to pay.? If the customer has any further questions about this please let us know.? ? Thank you!

I wanted to clarify that I did not receive a call on the 13th? I suppose technically the issue is resolved, but I wanted to make sure they knew that I was never contacted with a follow up? I have had to call them every time I needed information.? Thanks

Good Afternoon,? The leadership team located in the Hartford area reached out to the customer to discuss this further.? We offered the customer a replacement of the recliner they had the issues with.? If the customer has any other questions, please feel free to reach out.? Thank
you!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? ? ? Raymond & Flanagan has sent the Technicians and they could not fix the problem and said do another service request to fix the problemThis is being happening from last months approx.? This is the only resolution that Raymond & Flanagan should issue a full credit to my credit card account.? Regards,? ? [redacted]

Good Afternoon,? Our local management team in Northern New England has ordered a new slipcover for the customer's ottoman and states the customer is very pleased with this resolutionIf you have any questions or concerns, please let us know.? Thank You!?

Hello,called the customer and arranged for her to come to the store later today to allow a reselection as an exception to our regular return policyShe is very pleased that she can reselect new merchandise and she knows she will have a new delivery fee for her new selectionThis has satisfied her
completely.Thank you,?

Good evening,Our local management team has been in contact with our customer and since this conversation the customer has been approved for a reselect (credit in showroom to be used to purchase new furniture with the return of the old furniture)Both pieces of furniture that the customer had a
concern with have been reordered from the manufacture and once we receive these pieces we will be in contact with the customer to deliver.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Our Credit Manager has advised that the Credit Bureau takes up to days to update their recordsThe removal request was submitted on 6/3/We will follow up on the removal requestThank you, T.F[redacted]

Good Afternoon,? Our local management team in the New Jersey area reached out to the customer and offered a $Raymour & Flanigan gift cardThe management team has indicated the customer was happy with this offerIf you have any questions or concerns, please let us know.? Thank
You!?

HelloOne of our service technicians went out on April 13th to assess the damageAfter reviewing the technicians report as well as photos of the damage, the claim was denied due to being? accumulative, which is an exclusion of the planWe can offer the customer a $gift card for the
inconveniencesThank you

Good Afternoon -I am working with leadership on a resolution.? Thank you, Tracy F

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my
complaint.? For your reference, details of the offer I reviewed appear below
Regards,
[redacted]
They said they are looking into the matterThey did not offer any resolution.?

HelloWe have left a message for the customer to follow up with us at this timeDue to the stains on the mattress, the manufacturer warranty is voidedWe can not offer anything at this time until the stains are removed.? Thank you

Hello,Our leadership team in customers area reached out to resolveNo answer, left a voicemail for customer to contact the leadership team.Thanks,?

? Good Afternoon,? Our local management team in New Jersey has sent the refund via Fed Ex* *** *** *** Should you have any questions or concerns, please let us know.? Thank You.?