Raymour & Flanigan

Leadership has reviewed customer's complaint and reached out to her.? She was offered $for inconveniences, which she acceptedShe is satisfied with this resolution.? Thank you, T.F*

Good afternoon,Our local management team in the Gibbstown area has reached out and discussed that the bill was automatically generated in error and that we did not run the customer's credit to do this.  We have voided the entire order, sending a check refund of $20 to the customer, and we are...

sending a $100 gift card to the customer for the inconvenience of the situation.  If you have any further questions about this situation please let us know.Thank you!

Good afternoon,On 10/25/our local management team had reached out to the customer and left them a voice mail in regards to resolution for the concerns with their bedOn the voice mail our team presented to the customer a $gift card that would be used for a new furniture within the show
room.Thank you

Good afternoon,From working the local management team, we were able to provide the customer with us coming out to the home on Tuesday 2/6/to pick the furniture up from their home and providing a full refund back to [redacted] financing to assist the customerPlease let us know if anything else is
needed.Thank you.?

Hello,We can only offer a credit for the original amount that the customer paid for the productThe customer is welcome to utilize that credit on anything in the store and its not relegated specifically to a bedframeWe can also offer a dollar gift card towards a future purchase due to the
inconvenience.? Thank you,Kevin

Good Afternoon,? Our regional leadership team provided a courtesy service appointment for the customer on the tableIt was determined that the table was not repairable? As a result, we extended to the customer a credit of $? This credit amount is equal to the value of the
table.? Please let us know if there are any additional questions or concerns.? Thank You!

Hello. We have requested with the credit bureau that the hard inquiry be removed from the customer's credit report. Thank you

Hello,Looking into the customers account, we see where the mistake was madeWe have reached out to the customer to rectifyShe will be getting store credit on the remaining items of the sectional.Thanks,?

Our Leadership has reached out to this customer and will be refunding Mr[redacted] the amount of $for the box springThank you, T.F[redacted]

Good afternoon,Our local management team from the Rochester area reached out to the customer to discuss this further.? We offered to refund the delivery fee for the customer and we are exchanging the rugs for the customer when she brings this into the showroom.? If the customer has any
further questions about this please let us know.? ? Thank you!

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.We do not accept the checkThe check was delivered but we are not cashing itWhen the warranty package was purchased we were informed by the sales department that it covers ALL SCRATCHES, ALL MARKS, ALL RIPS AND TEARS due to wear and tear and one time use as wellWe purchased the warranty knowing this information and we were only informed with our last phone call to the warranty department a few weeks ago that our side table and coffee table are included in this warrantyWhen we called to place the service call in January we were never informed that they tried to repair it as a courtesyWe were informed we had to call again as the repair was not going to "stick"When the supervisor at the warranty department said we were satisfied with the original repair we said no we were not we were advised to sign the form for the technician saying he came out to the house and attempted a repairWhen the warranty supervisor was told this they said they cannot find anything from the January visitThe supervisor kept asking if the damage was from a one time incident we said yes but by the time a technician came out 2-weeks later more damage had ensued.The warranty department and sales department and technicians are not on the same pageThey are all telling us different things and trying to put this issue to restHowever, we do not want the refund we want the couches and the coffee table fixed properly as we were advised upon purchasing this warrantyWe were falsely advised regarding the warranty upon purchase and now we are trying to be pushed aside because they want us to have a check and walk away with couches that are damaged
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint? ? As already stated I spent the amount offered for the promotion to receive the no interest for one yearI was told by one of their representatives I did not have to do anything to have it added on that it was added to my orderThis was not the case and after I called I was told they fixed itI was not given a courtesyThey fixed their error for never applying what was advertised all over their siteUpon viewing it was not even the right promotionI called back for a month playing phone tag and noone will fix this situationThey had no problem advertising all over their site to spend over to get this deal and after spending it I was not given itThat is advertisement and it is illegal
Regards,
[redacted]

Good evening,In regards to the customer's concerns, our local management team have reduced the restocking fee to 10% and took half of the delivery charge off of the total amount. We have also reached out left a voice mail asking that if there were any additional questions or concerns that they can...

reach out directly and we would be happy to clear up any concerns.Thank you!

Good afternoon,Our local management team from our Accounting department has attempted to reach out to the customer twice with no response back.? We have left two different voicemails for the customer to contact us back to discuss further.? We are prepared to offer the customer half of the
interest back when the customer does contact us back.? If you have any additional questions about this, please let us know.? ? Thank you!

Hello,The order has been fully voided and a refund processedLeadership has also left a message and sent an email to the customer to go over.? Thank you,Kevin

Good evening,Our Store Manager Mike G[redacted] was able to speak to our customer in regards to the the concern with the accountAfter speaking with our customer Mike was able to assist the customer with explaining the math of how it would work out for the customer and by the end of the call the customer
stated that he was all setPlease let us know if anything else is needed.Thank you!

Good Afternoon!Our regional management team has reached out to the customer and setup an appointment for one of our technicians to go to the customer's home for the concerns with the chair and ottomanThe original appointment was scheduled for 01/06/The customer was not home for the
appointment and has since been rescheduled for 02/03/? Our technician will inspect the two pieces and determine if there is anything we can do to further assist the customerThe customer has already utilized and exhausted their one time replacement for stains that was offered under our insurance planOn 11/25/2017, we delivered a new sofa, chair and ottoman to the customerIf you have any questions or concerns, please let us know.? Thank You!

Good Afternoon,? Our local management team in New Jersey has scheduled an appointment on 01/27/for one of our technicians go to to the customer's home with the intent to repair the file cabinetIf our technician is unable to repair the damages, we have informed the customer that we will
have to exchange the piece of furniture and that a $credit will be issued to the customer after the service appointment has been completed? If there are any questions or concerns, please let us know.? Thank You!?

Hello,Last time we were out was in March, at this point we need to the and inspect the product to look into options. We apologize the customer has not heard back from platinum protection but this type of issue actually is not covered under that warranty. We have contacted our service center manager...

who will reach out to the customer to set up an inspection to look into options. Thank you!Kevin

That is completely untrue and I will
follow up with my cell phone company and provide the necessary proof that this corporation has not contacted me not once to resolve this issueI see you are concluding to lying to justify your ineptitude and irresponsible customer serviceI will also proceed in calling to schedule the replacement of this bookshelfAs soon as I receive the necessary proof from my cell phone company I will post the results up hereAlso there are two different phone numbers attached to this fileSo I am being told neither workedWhat a convenient ? coincidence.? Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
[redacted]