[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I needed to know how long the claim will remain on my record before I can switch my policies to a different company. The response indicates that the claim will remain on my record for three years. Thank you to Ameriprise for providing the requested information and to the Revdex.com for helping me to find the correct people to speak with to obtain the needed information.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for sending the complaint filed by Mr. [redacted], which we received on July 8, 2015. Weunderstand that he disagrees with our decision surrounding the cancellation of his policy. We appreciatethe opportunity to address his concerns and believe that the following timeline will help...
provideclarification.• On April 17, 2015, we mailed the automobile policy renewal packet, which included a bill. The billnoted the payment metbod as automatic credit card monthly payment to Mr. [redacted]'s Visa (cardending in [redacted]) occurring on June 1, 2015.• On June 2, 2015, we charged $139.57 to Mr. [redacted]'s Visa. (Because June 1, 2015 was a Monday,our system processes bills overnight and payments are reflected the next business day.)• On June 3, 2015, we received a payment reversal for $139.57 because Mr. [redacted]'s credit card wasdeclined. Therefore, we mailed a pending cancellation notice to Mr. [redacted] explaining the recentpayment was declined and that we required payment in full of $677 .87 by June 18, 2015, to avoidcancellation.• On June 4, 2015, an automated call was made to tbe phone number we had on file for Mr. [redacted] tonotify him ofthe payment reversal and pending cancellation. We regret iftbe call was not made toMr. [redacted]'s most current phone number, but these automated calls are simply an extra step we takeas a courtesy to clients - they are not required.• On June 18, 2015, the policy cancelled for non-payment of premium. The cancellation generated anew bill for the outstanding portion of premium for coverage provided, which was $63.77 due July14,2015.• On July 7,2015, Mr. [redacted] contacted our office to discuss the policy. We advised him of thecancellation and that, regrettably, his policy did not qualify for reinstatement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11133941, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Aneriprise had continued to not explain what points in my coverage changed with the new rate system but can only state it changed and it is a correct change. I would like to know exactly what made my premium change when the new rate system came into effect. Ameriprise is not giving me a competitive rate based off of their competitors. I am asking for the difference they overcharged me based on the competitor rates for the same coverage selected.
Regards,
Kiley [redacted]
Thank you for sending the complaint filed by Ms. [redacted], which we received on July 9, 2015. Weunderstand that she feels there was a delay processing the claim. We appreciate the opportunity to addressher concerns.Immediately after receiving notice of the claim on March 30, 2015, we assigned...
Mr. Matt [redacted] to inspectthe property and provide an estimate. On April 20, 2015, we issued payment in the amount of $418.06 toMr. and Ms. [redacted] based on Mr. [redacted]'s estimate.On April 23, 2015, Ms. [redacted] notified us that her contractor, Mr. [redacted], disagreed with Mr. [redacted]'sestimate and supplemental payment was needed to complete the repairs. Mr. [redacted] and his associate, Mr.[redacted], worked with Mr. [redacted] to reach an agreed price for the cost of repairs.On June 9, 2015, we issued additional payment to Mr. and Ms. [redacted] for the damages agreed uponwith Mr. [redacted].Upon receipt of this complaint, we followed up with Mr. [redacted]. During that conversation, wedetermined that an agreement had, in fact, not been reached on the actual amount needed to indemnify theinsured. We subsequently reached an agreed amount with Mr. [redacted] of $7,500 for the needed repairs.We issued supplemental payment in tllis amount on July 15, 2015.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I needed to know how long the claim will remain on my record before I can switch my policies to a different company. The response indicates that the claim will remain on my record for three years. Thank you to Ameriprise for providing the requested information and to the Revdex.com for helping me to find the correct people to speak with to obtain the needed information.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for sending the complaint filed by Mr. [redacted], which we received on July 8, 2015. Weunderstand that he disagrees with our decision surrounding the cancellation of his policy. We appreciatethe opportunity to address his concerns and believe that the following timeline will help...
provideclarification.• On April 17, 2015, we mailed the automobile policy renewal packet, which included a bill. The billnoted the payment metbod as automatic credit card monthly payment to Mr. [redacted]'s Visa (cardending in [redacted]) occurring on June 1, 2015.• On June 2, 2015, we charged $139.57 to Mr. [redacted]'s Visa. (Because June 1, 2015 was a Monday,our system processes bills overnight and payments are reflected the next business day.)• On June 3, 2015, we received a payment reversal for $139.57 because Mr. [redacted]'s credit card wasdeclined. Therefore, we mailed a pending cancellation notice to Mr. [redacted] explaining the recentpayment was declined and that we required payment in full of $677 .87 by June 18, 2015, to avoidcancellation.• On June 4, 2015, an automated call was made to tbe phone number we had on file for Mr. [redacted] tonotify him ofthe payment reversal and pending cancellation. We regret iftbe call was not made toMr. [redacted]'s most current phone number, but these automated calls are simply an extra step we takeas a courtesy to clients - they are not required.• On June 18, 2015, the policy cancelled for non-payment of premium. The cancellation generated anew bill for the outstanding portion of premium for coverage provided, which was $63.77 due July14,2015.• On July 7,2015, Mr. [redacted] contacted our office to discuss the policy. We advised him of thecancellation and that, regrettably, his policy did not qualify for reinstatement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11133941, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Aneriprise had continued to not explain what points in my coverage changed with the new rate system but can only state it changed and it is a correct change. I would like to know exactly what made my premium change when the new rate system came into effect. Ameriprise is not giving me a competitive rate based off of their competitors. I am asking for the difference they overcharged me based on the competitor rates for the same coverage selected.
Regards,
Kiley [redacted]
Thank you for sending the complaint filed by Ms. [redacted], which we received on July 9, 2015. Weunderstand that she feels there was a delay processing the claim. We appreciate the opportunity to addressher concerns.Immediately after receiving notice of the claim on March 30, 2015, we assigned...
Mr. Matt [redacted] to inspectthe property and provide an estimate. On April 20, 2015, we issued payment in the amount of $418.06 toMr. and Ms. [redacted] based on Mr. [redacted]'s estimate.On April 23, 2015, Ms. [redacted] notified us that her contractor, Mr. [redacted], disagreed with Mr. [redacted]'sestimate and supplemental payment was needed to complete the repairs. Mr. [redacted] and his associate, Mr.[redacted], worked with Mr. [redacted] to reach an agreed price for the cost of repairs.On June 9, 2015, we issued additional payment to Mr. and Ms. [redacted] for the damages agreed uponwith Mr. [redacted].Upon receipt of this complaint, we followed up with Mr. [redacted]. During that conversation, wedetermined that an agreement had, in fact, not been reached on the actual amount needed to indemnify theinsured. We subsequently reached an agreed amount with Mr. [redacted] of $7,500 for the needed repairs.We issued supplemental payment in tllis amount on July 15, 2015.