Property Damage Appraisers

if I am paying a connection fee then I should get the new customer pricing which is $per month Not $Either I come back as a new customer or I come back as a current CustomerYou can't have it both waysCable One screwed up RememberThey stopped sending a bill for some unexplainable reason I paid for my screw up (late fees and interest) now cable One needs to get off their high horse and own up to theirs

The customer will be contacted to explain the daily consumption that they have used, given a link where they watch, what they consume and a copy of their agreement that explains the penalties for over consumingIn fact, the customer did go over the limit, was notified prior to the penalties being assessed

The issue was repaired and a credit was issued for the inconvenienceIf this is not satisfactory, the Business Service group is willing to discuss itPlease call Katherine C [redacted] at ###-###-####

We understand and respect the customer's issues, however, the usage is what is coming from behind the modem (customer)equipmentTherefore, anything that is consistently pulling bandwidth is a device(s) out of our controlWe suggest the customer review the devices they are using to see if it auto set for use

CableONE's response is not acceptableThe described usage agreement does not address the assertions made in CableONE public advertising and product descriptions stating that there are no overage feesThe claim of "ABSOLUTELY NO OVERAGE FEES" is a plain declaration that a user will not be required to pay additional money for additional usageThe request that we pay more money based on our internet usage is therefore ridiculous.Additionally, the assertion that our usage is burdensome or excessive is ridiculous:At a transfer rate of 100Mbps, a user will exceed 300GBs in only hours, or minutes / dayA user storing or retrieving their hard drive backup from the typical cloud based storage solution would exceed this in a single backup attempt.This service is advertised as being ideal for streaming video to multiple devicesThe average US adult consumes over hours of streaming video content per day [redacted] Three devices receiving STANDARD DEFINITION content from Netflix for this average hours / day of video consumption would use 450GB of data / month on Netflix alone.Therefore, the assertion that we are a high usage household is completely absurdWe are by definition AVERAGE.CableONE made it very clear in their advertising and product descriptions that customers will not be charged extra or discriminated against based on their data usage, and yet that is exactly what they are doing.These complaints have been forwarded to the FCC and FTC

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Please find the attached letter that explains the notifications sent to you about exceeding your usage limits, what happens when you do and the amount you went over per monthAll of this is referenced in the agreement signed at the time of installIf you are able to keep your usage down for a period of time, then you can downgrade back to the original service level

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We respect and understand the customer's requestHowever,the customer signed up for the service and provided their credit card, as expected of all new customersPulling a payment from the credit card is a part of the billing processTherefore, we are not obligated to refund the payment owed and taken from the credit card

There was a service outage which has been fixedWe apologize to the customer the small time without service and plan to call the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response is no response at allJust says they will look at it, the do nothing is what my original complaint was about, nothing changedI am surprised the Revdex.com lets anyone game the system like this, I expected better.Let me know when there is an actual responseAlthough anything at all happening would be a big surprise Regards, [redacted] ***

We understand the customers concern, however, through research by the local office, best effort speeds to their network are near the Meg, what the customer pushes through his network/or devices will be determined by the architecture setup in the homeI will ask the local office to send someone out walk the customer through our different speed tests

We understand the customer's concern, however our contract and usage policy provides the bandwidth limits for each residential customerPlease see attached

We assume that many customers are reviewing their usage and comparing it to their data allowance and acting accordingly If they desire to consume more data than is permitted under their current plan, they move to a plan with a higher data allowance or change their usage.Assuming the customer stays with Cable One, let’s look at the data plan for excessive useWe think it is quite fairNo subscriber who exceeds his data cap is immediately moved to an upgraded Internet plan that accommodates the subscriber’s actual usageTo avoid a change based on a one-time aberration, it is only when a customer exceeds the usage limitation times in a month period that the customer is required to upgrade to a package that can accommodate his actual usageCable One sends notices alerting the customer when he goes over his data allowance so there are no surprisesEven after the customer has gone over this bandwidth allocation for his Internet plan three times, when he is moved to the higher level plan, the first month is freeExcessive use means bandwidth or data usage that is significantly higher than typical usage for which our network is designedExcessive Users consume so much data that their usage could negatively impact the Service provided to other customersIn order to ensure an optimized Internet experience for all customers, data plans have been assigned to all Internet services.The Cable One network is designed for typical usage by a typical residential computer userComputer activity resulting in excessive or sustained bandwidth consumption may burden the network and such usage may be restrictedBandwidth on our network is a limited, shared resource among subscribersBecause we seek to provide the Service at a reasonable cost to the largest number of users, the use of our network is subject to usage limitations.If the ISP has failed to properly balance cost and capability, people will stop buying its services and go to a competitor who does a better job of meeting the needs of the buying publicOf course, this would be an academic argument if the customer were contractually bound to Cable One and could not go elsewhereThe fact is that the customer is not stuck with Cable OneNo residential customer is required to sign a contract which binds him to stay with Cable OneTherefore, Cable One is obligated to set usage limits as defined under the Acceptable Use Policy which the customer was supplied upon signing for the serviceThank you for your question

Our customers have multiple ways to pay their billsWe disclose that some methods are faster than othersFor example, paying by phone provides the quickest method while paying by drop box or third party is the longest and takes time for them to process (add several business days to clear the bank)It is up to the customer to choose a method that be suites them

Cable ONE has called and left a voice message to [redacted] from our Local General Manager in regards to her account but has not received a response or call backWe are waiting for [redacted] to respond back to our Local General ManagerThank you, Cable ONE

The modem was returned in January, dropping the balance to $After research by the local office, it is agreed that the customer had movedThe remaining $will be credited, collections stopped and the credit bureaus cleared (may take days)

The local office has reinstated the paper bill, so she should start to receive it again