Property Damage Appraisers

As stated previously, we have data limits in order to protect all Cable One customers against over useIf the customer doesn't agree, we understand they chose to shop elsewhere

I was called by Cable One and offered a different package with an insignificantly higher data cap at a much higher price to "resolve" my complaintThis completely ignored the point of the complaint, which is that their data caps at ALL price points are ridiculously lowBecause of [redacted] regulations that bar companies from throttling speeds based on content providers, these cable companies now decide to limit the amount of data an individual can use to get around [redacted] regulationsI can't reasonably use my internet for day use at these data cap limits, even when trying all their "suggestions" on their website to lower my usageBased on this fact alone, their data limits are outrageously low even for every day use.Thanks for nothing, Cable OneYou've lost a customer and I hope you get fines from the [redacted] when they say data caps are bogus

To whom it may concern,While I am not arguing the fact that I exceeded my data limit; I am disputing the fact that I received three notifications I only received the 3rd and final notice after it was already too late to reduce my usage I did not receive the first notice that was sent via popup message I did not receive the second notice that was sent to the incorrect email address I am also disputing that fact that most users are aware of the data meter that exists to monitor their data usage I log into the billing website [redacted] everyone month to pay my bill The data meter is located on a different account log in ( [redacted] ) I have never logged into the [redacted] website because I don't have a need to.Due to the fact that I did not receive three notices like I was supposed to, I am requesting to be moved back to my original tier without having to weight three months Thank you

The customer has not been able to pay their bill consistently their installs 11/2015, getting disconnected 3/and reconnected the next dayThe customer started exceeding their data limits in December by quite a bitNotifications were sent out for three months straight warning the customer that unless they managed their usage better, they would be moved to the appropriate level of service for their usagethe usage continued to grow and thus, moved to the new level of service 5/10/Now, the customer is starting to exceed the new levelsIf they cannot manage their usage, they will be required to move to a higher level of service at a higher price.If they should have any questions, they can go to the local office and speak with the General Manager

We appreciate the customer's point of view, however, it is the intention of the company to hold customers to a standard of usage, if exceeded multiple times, will need to pay for it (as detailed in the attached letter)Offering fast speeds does not correlate with higher bandwidth usage, the type and amount of content doesOur local office is willing to discuss the details of how to manage usage and move back to the original service level the customer is requesting

The company apologizes for the missed calls and not updating the right phone number as soon as possible to avoid the scheduling issuesWe believe the problems have been resolved an customer installedIn addition, a credit has been provided for their troublesIt is our intent to use this situation for train our associates betterThank you for your input

Cable One deeply regrets that the customer did not have a good experienceAfter researching the account, it was found out that the customer was originally scheduled to be installed on 3/8/Because they live in an apartment complex, there were issues with the building wiring, thus delaying the install until 3/14/Customer payment was not applied until 3/14/As a result, we do not see a justification for any credits at this time

The customer's usage is measured in bytes, which is updated every minutesTherefore, the data is accurateFor the times that the customer states they are not at home and usage is still high, speaks to common backdoor software/malware still runningAgain, we suggest the customer review their local network for this malware and lower the usageOtherwise, pe their contract, fees may be applicable

Since the initial response in February, the customer usage exceeded the lower service of GB every month except one If he can consistently manage his usage below GB, we are willing to move him to that level of service

It took a few days for the collection agency to clear out their lists. It was completed on 10/23/2015.

The local office researched the account and did find a few service calls over the last monthsAll were fixed an the services should be in excellent conditionAs for the rate increase the customer referred to was actually the end of a month promotionThe local office looked for options but could not find a new promotion that the customer qualified for

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Brandon A [redacted]

The local GM would be willing to hear the issue of the lawn in person so to rectify. As for the past due, the what could clear this up was detailed in the prior response.

Currently the customer disconnected the account.

We have the customers vehicle in our shop addressing the remote start concernShe is in one of our loaner vehicles as requested

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed... the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

What Cable One said in their response is the whole point of my complaint against themI did have those conversationsThe first one was before leaving Pinetop, when I was told on the phone that if I turned in my DVR box that I could have a rate of $per monthI would like to have them send that conversation to the Revdex.com for their examinationThere was no mention of my having an extra boxThen I also had a conversation with the representative at Cable One's office in Show Low when I turned in my DVR boxThey also quoted a rate of $dollars, since I had turned in my DVR boxThey said nothing about my having an extra boxThen I got my first bill which was in fact dollarsThen I got my second bill after leaving the area, and it was for about $dollars moreThat was just recently before I made this complaintThat's when I called them and was told for the first time that my bill was going to be more than originally quoted by different employeesThat was the first time also that I was told that I had an extra boxNow don't try sending that recording, or the next recording when I asked to talk to a supervisor who also told me I had an extra boxSend the one I had before I turned in my DVR box, where the employee clearly stated that my rate will be $dollarsYou should have the date for my turning in that box and the call was made before that

Cable One respects the customer's point of viewHowever, they will need to call the local office, as instructed, to make arrangements to return the equipment

The local General Manager reached out to the customer and explained the situation and offered a credit.

The local office sent a tech out to fix the issueA credit was applied to the customer account