Property Damage Appraisers

Cable ONE issued a credit to [redacted] Cable ONE account on January 15, in the amount of $as requestedThank You Cable ONE

We clearly understand what the customer is expressing, however, our policy has been clearly stated, where the customer usage stands versus the policy, and the results based on this usageIf the customer controls their usage, fees are not applied

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I MOST DEFINITELY DID RETURN THE CALLSTO THE DUDE..AND MANY TO SUE..AND ALSO EMAILS..SHE ASKS THE SAME QUESTIONS..OVER AND OVER ..LIES LIES LIES....I RETURNED CALLS............SHE WAS TO LET ME KNOW ABOUT DROPPING A LINE...INTO APT....CONTACT THE APT COMPLEX OFFICE..THAT WAS A COUPLE WEEKS AGO...NOT HEARD BACK........ALSO MONTHS AGO..A TINY CREDIT..NOT NEAR ENOUGH FOR THE OUTRAGEOUS $ I HAVE PAID..FOR SERVICE THAT HAS BEEN NOT OK FOR OVER A YEAR!!! LIES..SHE IS LIEING BADLY.....ALWAYS ALWAYS RETURN CALLS! [redacted]

The local office has made several attempts to reach the customer via phone, door tag and letterThey have not respondedIf they would contact the local office, we are willing to discuss a solution

After researching this issue we were able to find three times the customer was informed about what should be done prior implementing the seasonal policy, twice over the phone (we have copies of he recording) and in person (at the local office)We are willing to work with the customer but would need them to contact the local office to make equipment return arrangements [redacted]

It appears the customer has made arrangements to pay past due, thus has be reconnected

Customer is not our auto pay serviceThey did receive a bill 7/08/2015, with a due date 7/22/The statement, 8/08/2015, did state he was past dueA payment was received and service was restoredLocal office will credit late fee of $8, reactivation fee of $along with a courtesy credit of $

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Ernie C [redacted]

We have removed it off the list and it will NOT be reported to the credit bureau

Local office has reached out to the customer to resolve technical issuesOutstanding items: Complete the move/transfer to a new location on 4/14, Generate a new phone numberAll other issue, I understand, are resolved

This was for an earlier problem I continued to have problems-!

The local office reached out to her to discuss the situationA credit of $was assessed

The local office is working to upgrade the area so that High Speed Services are improvedWork should be completed the first week of SeptemberWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I consider this issue resolved Regards, Stacy F*

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10865001, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In the response it says as a NEW customer....I am not a NEW customer and had been with Cableone for over years and then all of the sudden they just started taking out money (any amount) at all different timesThere was not a scheduled time or amount and nearly $in two months is RIDICULOUSThey claim I was not on autopay and have been for YEARS and they claim that the charges were warranted but cannot explain why they are and why they were being taken out at all different times and dates when that is not when the bill was even dueTheir customer service is CRAP and you can get no answers or help from this company no matter how many times or who you callThe amount in dispute is the last amount they took out of $which is not OWED!!! I have cancelled services after years with this company, cancelled my debit card where they cannot just take take and take more money whenever they feel like it, and filed this complaint bc they are PITIFUL!!!!!!!! No I am not satisfied with yet another STUPID response from an IGNORANT source regarding them thinking my checking account is an ATM for them to take anything whenever they wantIt has nothing to do with a SERVICE or when it IS due bc that is NOT what they were doing!!!!!!!!!!!!!!! Regards, [redacted]

I have contacted CableOne several times trying to get my internet turned back onI have tried to make partial payments with them but they just continue to ask for more and more moneyThey wanted to charge me more and more fees just to install something that had already be installed and to pay yet another deposit and then continue to charge me for services for months when I didn't even use their servicesThe whole reason I was behind on my bills is because I was not receiving them from cable oneI made a payment in September and though I was fine and then never received any bills in October and then realized in October that my services were shut offCableOne at any time could've contacted me to let me know I was behind and I was off on paying when it came to my billing cycles but instead of doing that they would rather shut off my services that way they are able to charge their customers more and more in different fees in depositsall of this could've been avoided had CableOne reached out to me at any point via a phone call or an email to let me know what was going onI do understand that it is my responsibility to make sure my bills are paidIt as far as customer service goes CanleOne only cares about more money going into their pockets not about their customersIt's sad and disappointing

Mr [redacted] agreement under the contract heading "Channel, Service, Price, and Other Charges", the following language is part of the agreement "We may also change our policies, prices, and charges with or without notice." "Continuing to receive services after the change constitutes acceptance of the change." "As market conditions change, Cable ONE reserves the right to adjust package prices." Taken together, these statements clearly indicate Cable ONE not agreed nor may not adjust rates during the contract termIn addition, the agreement is for Services and not equipment and can be adjusted as neededThe Cable ONE Business website for Internet Services also discloses the following: "Prices are subject to changePrices are fixed for a customer's 3-year term when bundling Business Phone together with Business Internet" We understand price increases of any kind are never popularThank you

Cable ONE has attempted to call Ms [redacted] via the phone number listed on the complaint on July 7th, 10thThe voice mail is not set up to leave a message to call backCable ONE does not show any Trouble Calls history on her account, so we would need to first schedule a service call to assess her internet complaintCable ONE has sent an email on July 11th to the email address provided trying to reach Ms***We have listened to all the calls Ms [redacted] has made to Cable ONE in regards to her service and in the conversation is was mentioned that there might be an electrical issues that would need to be addressed with the home owner before we can troubleshoot any furtherWhen Ms [redacted] did call into our Care Center, we checked the modem and it was online and we could not see any issue with the serviceWe have provided in the email to Ms [redacted] our direct number to the local office for her areaThank you, Cable ONE

We looked at the customer's modem and they are receiving the increased speedsThis may indicate that devices beyond the modem might be the reasonPlease check the setup beyond our modem for issuesIf you are not able to pinpoint the problem, please contact our technical support which can help you troubleshoot