Property Damage Appraisers

The local office has made several attempts to reach the customerHere is the direct line of the General Manager: ###-###-#### - Jane S [redacted]

A local rep will call the customer to review usage and discussion upgrading and pricing

This is deception in advertisingYou're claiming to not increase the rate and now you're saying "Oh we meant the introductory rate only which isn't a permanent rate"You advertise in a way that you doubled the speed but not the price making it sound like a to ratio when in reality it's notThese deceptive tactics are despicableA more honest ad would be "We doubled the rate for only $more per month"You should be honest in advertisingRather you choose to deceive and skate around existing above reproachIf you advertised honestly then I would be less irritatedIf you offered the plan that you cut me from at the rate I've been paying I would be less irritatedBut instead you dropped my plan and signed me up for a new plan at a different rate and then trained your people on the phone how to provide double-talk that only irritates the customer even more because nothing can be done and there's nothing Cableone will do to aid their customers and make them smileI'm yet to smile with your service but am in a location where Cableone has a monopoly

The local office has checked the cable, equipment and noise level in and around the customer's homeThey are receiving the speeds as promisedIn addition, the customer owns his modemWe reviewed his bandwidth usage for a period of time and he is consistently using a high levelFinally the local office cancelled the service call that was setup because no one answered the doorWe have left several message to discuss any other issues but have not received a call back.As a result of his high usage, our guidelines specify the customer will be moved to the next higher level, unless they can demonstrate less usage

The business team will call the customer and work with them to disconnect without any penalty

The local office was willing to provide a credit of $but the customer has not responded to the offer

This is inconsistent with the bills you have sent, originally the hook up fee was 204.dollars after that the bill was supposed to A monthWhy all the taxes are noted in the bill they are and have been inconsistant since January There is no contract which in this agreement and I feel this company is using that to exploit my businessWhy is one bill $ then two months later $200.? Your wrong for exploiting an elderly woman on a fixed income!!! I will send the original bills & copies of the checks & dates I have always paid my bills on time!! This bill never is on time I usually get it by the 15th of every month & they want it back by the 24th of the monthI send it the same day I get it! Your processing it too slow

In an effort to meet the customer half way, the local office put a credit on the account of $50, leaving a balance of $for the customer to pay

It is correct that I have been contacted times since I made this complaintWhich is better than the calls I received in the last monthsI have been told that the cable is going to get buried, but they keep saying this week or next weekSo the issue on receiving a call back has been resolvedThe issue of having the cable line buried has not been resolvedI have not received a date of completion

Our billing statements go out in a timely matter so customers are not rushed to payHowever, if a customer runs so many days past due, it is our policy to take the payment from the credit card on fileThe customer agreed to this when they singned up

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is a true statementTHey have checked everything to a wall outlet and they are saying that a piece of wire is the cause of the internet causing the DNS Probe Finished Bad Config to occur almost dailyAs a computer tech myself I find it hard to believe that a piece of wire is causing the problemWe will be moving soon enough and will no longer have this company for our services Regards, [redacted] ***

The Cable ONE DNS infrastructure is operating as intended in this instanceThe issue is actually caused by the authoritative DNS server for the website hosting that isn’t responding to Cable ONE’s DNS server requests

http://www.speedtest.net/my-result/Cable One is outright lying now? For one, I just did another speedtestThe results are aboveA bit over mbps are my promised speeds? It's kind of laughable that they'd think I'm so unintelligent that I wouldn't be able to easily prove them wrongI've attached a screenshot of the previous speed tests I've done tooYou'll see that none of them even get to mbpsThey also claim to have left "several messages" to me about their service callThey left ONE messageThe day before they called and I answeredThey said they could come out the next day for a service call and I told them that would be ok, but only in the eveningThe next day, they called around 1pm and I wasn't able to answer as I was working, they came out to the house when only my brother was home and he was asleepSo they came out without me telling them I was there, despite the technician who called me the day before saying they would check to make sure I was thereI have that voicemail savedIf need be I can also, probably, get Verizon phone records to prove they only called me once As for me having my own modem, that doesn't matterIt's rated for speeds much higher than what cable one even offersI can take photos of my modem and my router to prove that the equipment isn't an issue As for the data usage issue, that's irrelevantTheir datacaps aren't even morally acceptable, they offer data caps well below average data use across the country and to top it all off, they offer download speeds "above average" rates but cripple those download speeds with extremely low upload speeds that prevent the download speed from ever being fully utilizedIn short, they mislead the public with their advertised "speeds" and throw data caps so low that a handful of netflix movies a week would spend the entire data allotmentIn short, Cable One should be careful when discussing their shady business practices=/ Because I have a minute time allotment on sending this, I can't attach more imagesBut I can provide more speed test results from October and November that show they're lyingAnd I can show phone records that also show they're lyingIf need be I can even provide data reports and studies on the correlation between download and upload speeds to show that their business practices are suspicious at best

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Alexander G***

The customer is now installed and the service is working well

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10816212, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company did not provide sufficient time to change the alternative payment method I took it for granted that the bill was being paid automatically There should be a three month grace period at minimum to correct or update payment method before service is disconnected It is clear that Cable One is disconnecting service prematurely and making unjustified profits by charging fees to customers who don't deserve this rigid customer service It is clear that the company has found a loophole to make a profit through the convenient use of a "policy." The fees should only be charged to those who are not willing to correct payment method and pay balance due at time of correction or as arranged In other words, all fees should be waived if problem is resolved and significant payment toward balance is made If the company wants loyal customers, they should provide compassionate and fair customer service practices Otherwise, good customers like myself will cut off the service sooner then later Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Don ***

The local office received the customer payment, applied some credit and will be turning the service back on today

The customer has disconnected his account and has an outstanding balance.See attached for details of his usage notifications

We are near the end of upgrading our system, which includes this customer's areaThe expected completion date is the end of AugustIn the interim, the local office will apply a $credit to the account