PNC Financial Services Group, Inc.

Review: My checking account was charged a $36 overdraft fee on 9/21/15. However, the account was not overdrawn which can be demonstrated on my statement. Branch personnel explained a check posted just ahead of a deposit on the same day causing an overdraft for a few moments. Would not refund fee despite statement shows no daily negative balance and the deposit is listed chronologically as posted ahead of the check they claim caused the overdraft. A customer should not be charged an overdraft due to bank's choice to process debits ahead of credits on a day when the closing balance is positive.Desired Settlement: Refund of Overdraft Item fee dtd 9/21/2015 and removal of any notation in account.

Business

Response:

PNC

Bank, N.A., responded to Mr. [redacted] on November 6, 2015 and considers

this matter addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I received a voice message from "Kim C[redacted]" from PNC along with her phone number to discuss the complaint. I returned her call and left a voicemail message this morning at 11:03 a.m. We have not spoken and no resolution has been provided much less offered or discussed.

Regards,

Review: A PNC branch rep informed me that my deposit made on a Saturday morning would clear by a Monday morning. That Monday came and the deposit was still pending. After calling PNC the phone representative told me that I should not see any fees as everything was still pending and it should all clear at once. That information was wrong. I was then assessed 4 OD fees, forcing my account into negative. When calling PNC bank, some supervisor belittled me by explaining their deposit funds availability twice without acknowledging that I was told misinformation. He then proceeded to say I should track down the branch rep and phone rep to verify the information but that fees will stay. In a span of a week PNC has misinformed me, belittled me on their policy, and provided poor customer service. No bank should be allowed to get away with misinformation, maliciously attach fees to a customers account that will force it into negative, belittle its customers, and still expect a solid following.Desired Settlement: Refund of some OD fees to my account, a revision of policy, re-training of branch reps and telephone reps, and training of supervisors.

Business

Response:

[redacted]

A response letter was mailed to Mr Grant on 10-22-2014.

Assistant Vice President

Executive Client Relations

Enterprise Escalation Group

PNC Bank

500 Smithfield St, 3rd Floor

Pittsburgh, PA 15222-2200

(p) ###-###-#### (f) ###-###-####

Review: PNC Bank completed a non-authorized ACH transaction of $746 from my bank account on . They had been notified that I had begun a debt management program, and that further payment on my account would be made through a third party, and that they no longer were allowed to access my checking account. When contacted, they stated that they would refund the money because it was their mistake, but would not refund it for 10 days as it was against their policy to do so unless the account debited was an existing PNC bank account. I had them do a conference call with my bank and the bank told them they could accept an immediate reversal of the charge and would credit my account that day if they would allow it; however, PNC stated that it was considered a risk and that there was absolutely nothing they would do. I asked to speak with someone in their policy or upper management department, and they refused to transfer me further; stating that they did not accept customer calls in internal departments.Desired Settlement: I would like an immediate refund, without waiting for the 10 days. If any overdraft charges are incurred during the waiting period, I would like those paid as well. I feel if they can debit from someone's checking account within a day, especially fraudulently, that they should be required to provide immediate refunds back to that account as well.

Business

Response:

This letter is written for response to your correspondence regarding [redacted]. PNC Bank has addressed her additional concerns. We have responded directly to her concerns via telephone on October 23, 2013.

Sincerely,

Consumer Relations Specialist

Executive Client Relations

PNC Bank

Review: I am a client of PNC Mortgage. PNC Mortgage takes payment ($794.58) from my bank account on 14th of every month until June 2024, per original Amortizing Table. Round late May to early June 2013, I planned to make an extra payment towards Principle to shorten mortgage life by 5 years. I called (1-800-822-5626) and discussed with PNC Mortgage Center Reps several times (There should be phone records if PNC took recordings), also met with PNC Mortgage Loan Officer ([redacted]) at PNC local branch to have made sure I can do the following -- According to the original Amortizing Table, after May 2013 payment I had balance of $82,037.89 and exactly 5 years later, after May 2018 payment, I would have balance of $50,288.48. So I can pay the difference ($82,037.89 - $50,288.48 = $31,749.41) before June 2013 monthly payment, thus to shorten mortgage life exactly 5 years. That way, I can also expect what the Interest/Principle ratio will be when PNC Mortgage takes payment ($794.58) from my bank account on 14th of every month thereafter (for June, July, August, September 2013) - They will be the same as in the original Amortizing Table for June, July, August, September 2018(see Enclosure 1)On 06/07/2013, I went to PNC branch, asked the Teller to get all cash of $31,749.41 from my bank account to pay PNC Mortgage, also to put Note: Towards Principle (I have Transaction Stub as evidence). PNC Mortgage did acknowledge the receipt of $31,749.41 on 06/07/2013 (see Enclosure 2), but did not deduct Principle till 10 days later (on 06/17/2013)! Thats after the 14th monthly payment day so they can charge me lots more interest for June 2013, also more interest than expected for months thereafter.I talked to PNC Mortgage Loan Officer ([redacted]) at PNC local branch about that. She said they would correct that later on. But I waited for two months and it still did not happen. Then I called (1-800-822-5626) and discussed with a PNC Mortgage Center Rep. The Rep did not know the answer. But I appreciate she spent a lot of time to find a Supervisor to give me an answer: PNC has a Rule that cash towards Principle is always processed after next monthly payment. However, I am not happy with such a PNC rule If a check is deposited to bank account, it will be posted on the day of deposit even though the process takes a few days. Why all my cash of $31,749.41 fully received but posted 10 days later, with no interest benefit? Also if the rule was true, why all Reps, PNC Mortgage Loan Officer and myself were not informed (We discussed several times before and no one knew the rule).PNC Mortgage should make correction per the original Amortizing Table, [redacted]Desired Settlement: PNC Mortgage should make correction per the original Amortizing Table

Business

Response:

Attached is our response for complaint #[redacted]. Please close the complaint.

Thank you

Consumer

Response:

Too bad I did not get this explanation/information when I contacted PNC Mortgage customer services and field Loan Officer. PNC can find out (even if no recording at least they have records of calls from my phone# [redacted]) how many times I called their customer services late May-early June 2013. Right before 6/7/13 I nearly called daily during that week. I asked Reps to look at original amortizing schedule through the line showing June 2018 payment / balance and detailed my plan. I also talked to Loan Officer in person 2-3 times to show the copy of original amortizing schedule and detailed what I planning to do.

I spent so much time to contact them before 6/7/13 payment of over $31K because I trust those PNC reps could point out anything wrong in my plan. They should know mortgage rules better than ordinary customers. If only they told me about the rule now explained! Then I could simply make a payment that time, smaller than $31K, to target JULY 2018 payment / balance instead of June 2018, therefore I would not pay the over $31K and let sitting and getting no interest at all...

Regards,

Review: Ive closed a credit card account with PNC since other banks offered me a better reward program.

I called PNC to pay off my balance, find out my reward points and asked to redeem them before I closed the account.

I was advised I had $100+ in my reward account and to pay off the card and call back the following day to close the account. I did call back the next day to close the account. I got a statement from PNC and did not receive any info on my rewards that was due me.

I called customer service yesterday and spoke with Richard H[redacted] who informed me my reward points were forfeited since they were not redeemed!! I was very upset since he told me he would have made sure my awards were issued if I spoke to him!!

I requested to speak with a supervisor numerous times and he told me that no supervisor would take my call because they would tell me the same thing!!! I was mislead!

How could a customer in good standing be denied a conversation with a supervisor ?? I'm owed award money from PNC!!

If this is at all true and my rewards are forfeited, I'd hope it would be donated to a charity!!

This is unprofessional and deceiving to tell a customer their rewards were forfeited unless their bill wasn't paid!!!Desired Settlement: I'd like my awards money returned to me.

Consumer

Response:

On Mon, Dec 28, 2015 at 6:13 PM, [redacted]> wrote:Hi [redacted]

Review: I was charge with two overdraft fees.

I check my account every other day and yesterday (10/15/13) I saw that I was in the negative $112.00 so I deposited $120.00 into my account. When this happens that I see that I'm overdrawn I go to the bank/atm make deposit into my checking account and I'm NOT charged with o/d fee. I checked my account this morning only to find that I was charged with 2 overdraft fees and I don't understand why I have to pay those 2 o/d fees, I went to my bank tried to explain to the branch manager and she tells me that I'm not getting my money back. I am EXTREMELY UPSET ALL I WANT IS MY MONEY TO BE PUT BACK INTO MY ACCOUNT.Desired Settlement: All I want is my refund of the two overdrafts fees that I was charge with.

Business

Response:

April 23, 2015Dear Ms. [redacted]On April 16, 2015 PNC accommodated the customer's request. The issue is resolved and closed.Sincerely,[redacted]Executive Client Relations

Review: My account was overdrawn last month, I did not realize this for 20 days. It was a 35$ charge that overdrew my account. I spoke to multiple people trying to close my account and get put on payment arrangements.. they would not let me do this with an outstanding balance on my account. I finally spoke with a women who advised me to let my account go into collections and then make payment arrangements, so I did not touch my account an awaited the collections call. Today I went into PNC to check the status on my account, to find that PNC had closed it, not only did they close it they took the money out of my other account in the total of 200 dollars. Leaving me basically broke for the next two weeks. I called their customer service line and waited on hold for over 10 minutes multiple times, speaking with at least 5 people, including the regional manager of the office who took this out. He did not care that the women told me that I could make payment arrangements, he told me that its their money and Im not getting it back. I advised that I did not mind paying this, that I just dont have the money till next Friday when I get paid. He basically told me that Im not getting it back, and to borrow the money to cover me till next Friday when I get paid. The only option he gave me was to talk with the branch manager, which I spoke with two, who said they couldnt do anything because my account was already closed. This is the most absurd situation I have ever been in. PNC reps told me that I could make payment arrangements, I told them to look up the phone conversation and they laughed and asked when I called and who I spoke with, I do not keep track of this and he knew that, he was being a rude, inconsiderate, [redacted], and he was the supervisor. I am now stuck with no money until next Friday, no one to borrow it from, and will most likely not be able to eat or drive next week for work. Words cannot describe how disappointed I am. They gave me no options at all, and NO warning.Desired Settlement: Though legally they had the right to take the money out of my accounty, if it were not for the women telling me I could get payment arrangements and then never getting that option they should not have taken it out. The only option given was not aplicable, the account was already closed.. They gave me no options and were completely rude. I would like a full refund. And if I loose my job due to this I want compensation. I would also like this escalated to the higest ranking PNC executive possible.

Business

Response:

This letter is written in response to your correspondence regarding Mr. [redacted]. PNC Bank has mailed Mr. [redacted] a response letter addressing the concerns expressed in Revdex.com Case Number [redacted], directly to the customer's address of record with the bank The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint.

Sincerely,

[redacted] Assistant Vice President Executive Client Relations Enterprise Escalation Group

Review: I have a car loan with Pnc it is a cosingn loan with my Fater in law I have made my payment on the 4 th of the month even set up bank draft , made calls to make sure that my inlaws don't get calls always made payment by 4th , this time I even called , to make sure payment was posted. They even note account , father in law received call on the 5th . His health can't take these calls every month payments aren't late till 14th .called yesterday made payment even asked if would be posted to acountt said yes".no calls will be made" call made to father inlaw 9:00 am eastern time on 5thDesired Settlement: Call me not my father in law payment aren't late till 14 th stop calls especially when I call to make sure they don't happen STOP CALLS

Business

Response:

PNC has replied directly to the client.

Review: On 02/04/2014 I contacted PNC customer service I spoke to a [redacted] who was very nice I explained to her that I noticed a lot of charges for 2.50 on my account she said yes because as of Decemeber 9th they would charge that amount for using non atm's outside of the original bank I used. I then asked for a supervisor and got a [redacted] to whom hung up on me, I did not yell use nasty language or nothing I just explned to her my issue she said bnothing she can do about it. So I called a Branch their number ###-###-#### spke to a teller who was very pleasent and told me she had to get me to a manager because their was nothing she could do. So I spoke to a [redacted] who was very rude and laughed at me so I asked her to spell her last name and I needed her supervisor she refused to spell her last name and trasferred me to a [redacted] who apologized and said gave me the spelling of the Assistant Manager's name it was [redacted], [redacted] again was pleasent as well but still no resolution about my 35.00 that was charged in exceesive amount of charges for 2.50Desired Settlement: just give me back all my money for the fees that were charged to me when they told me it was ok to use another atm and they would refund me. They never notified me that PNC would start charging customers for using a non pnc atm

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Ms. [redacted] on February 4, 2014. I spoke to client on February 7, 2014 and addressed her concerns. I have issued a refund in the amount of $30.00 for ATM Transaction Fees and an additional $5.00 will post to client's account at the end of the statement period. Ms. [redacted] has my direct contact for any further concerns.

Sincerely,

Executive Client Relations

PNC Bank

Review: On December 29th, 2014 I reached out to PNC to close out a trust fund. The trust fund was set up so that I had to be 30 years of age before I could access the full amount. Being 27 years old I had to have my siblings sign off giving me permission to claim the money. However, it took PNC over a month to get the forms mailed out to my siblings for them to sign and return. PNC informed me that there was a waiting period of 8-12 weeks to close the account. On 1/16/15 I was told that the 8-12 week time period will not start until my siblings release forms had been collected...but again, it took a month for my siblings to even receive the forms from PNC.It has now been 13 weeks since my initial request, I still have not received the money from the trust, and I have been given next to no information as to an expected time frame or the current progress of this unreasonably long process. I have requested contact information for anyone handling my trust and have been given none. All I have been told is that the 8-12 week waiting period didn't start until Feb. 2nd, and that they are currently on track. Going by PNC's time frame, I will not receive my money until late April...nearly 4 months later.I feel PNC is holding my money for ransom and collecting interest while hiding behind their 8-12 week waiting policy that they conveniently waited a month to start.Desired Settlement: I would like the full amount of my trust fund deposited to my bank account on file at PNC by the end of next week. I do no think 14 weeks is an unreasonable request for this to happen.

Business

Response:

PNC responded to Mr. [redacted] on April 7, 2015,and addressed his questions.We consider the matter resolved. Thank you. - [redacted] 04/09/2015

Review: On January 14, 2014 I made my monthly payment on my PNC Bank Flex card online. I was unaware that a payment was due because I did not receive a monthly statement in the mail. As the website shows, on January 17, 2014, I was charged a later fee. I called PNC about the issue and they said that they could not do anything about it. I don't know how you can charge someone a late fee when they made their monthly payment, nor do I know how you charge someone when you never even sent them a billing statement in the mail.Desired Settlement: I would like an apology and for my account to be credited back the late fee.

Business

Response:

Dear Revdex.com of Western Pennsylvania,

I have been in contact with Mr. [redacted] regarding his $25.00 late fee on his PNC Credit Card. We are still researching his fee dispute to determine if the fee was assessed due to a bank error. Once our research is completed, I will contact Mr [redacted] and let him know if a credit will be issued to his Credit Card account. Please close out this complaint on your end. If you have any addiitonal question please contact me at ###-###-####.

Sincerely,

PNC Executive Client Relations

Consumer

Response:

I do not agree with the closing of this matter until PNC has resolved the issue. It is in best interest to leave open until the matter is effectively resolved. If this is closed and there is no response from PNC then it will only result in another claim against the company.

Business

Response:

Dear Revdex.com of Western Pennsylvania,

Today, February 6, 2014, at 1:20pm I left Mr [redacted] a voice mail asking him to contact me regarding a pending credit to his account . If you have any questions please feel free to contact me at ###-###-####.

Sincerely,

PNC Executive Client Relations

PNC Bank, National Association

Review: On January 17th, 2014 I closed both my checking and savings accounts IN PERSON at the [redacted] branch of PNC Bank because 2 days later I was moving out west to a state where PNC Bank does not exist. Prior to closing my accounts, I contacted two companies with whom I had automatic debits from my PNC checking account and told them to stop their auto debits until I had a new bank account established. They agreed to stop the debits, but one more auto debit from each of those companies was nevertheless attempted, in spite of my request for the debits to stop. (This was probably due to insufficient time for their automatic system to process my request). Here's where the problem starts. When those two debits ($292.00 + $5.00) hit my CLOSED account, PNC Bank, without my authorization, re-opened my checking account and paid those two amounts!! Needless to say, this caused my account, without my authorization, to become active again and therefore, to PNC's advantage, I was assessed multiple fees as follows: a $36.00 overdraft fee per each overdraft, a fee of $7.00 per day up to a maximum of $98.00, and a charge-off fee of $30.00. Because I was moving across country right after closing my accounts, I didn't have an address for one whole week, and after moving into my new home my mail was being forwarded to me, which means I received all my mail much later than I normally would have had I not moved. PNC could have, and should have called me to make me aware of the situation that was occurring while I was in route, but instead they chose to make decisions with my CLOSED account without my permission. As a result, PNC Bank claims I owe them $461.00, AND, my name is on a black list which renders me unable to open a new bank account elsewhere, since my overdraft at PNC has been reported as a delinquency to Chex Systems. Furthermore, when I have spoken with the branch in an attempt to resolve this matter, they told me on one occasion that my accounts were never closed!! But in a letter dated 02/28/2014 they state the following: "We are writing to let you know that the transfer you scheduled to occur on 02/28/14 has been rejected due to the following reason: "TO" ACCOUNT IS CLOSED". So, they are clearly confused as to the actual status of my accounts and should be held responsible for their mistakes and unauthorized usage of my CLOSED accounts. PNC Bank has not only ruined my credit, but they have caused me a lot of embarrassment and inconvenience, as well as lost time trying to resolve this matter, which they refuse to do. These tactics by banks like PNC may be profitable for them, but they are unfair to the consumer and should be illegal!Desired Settlement: I want PNC Bank to refund the $461.00 by returning my checking account balance to $00.00, and, returning it to a CLOSED status! ALSO, they must TAKE MY NAME OFF THE CHEX SYSTEMS LIST!!!!! SO THAT I CAN OPEN A NEW CHECKING ACCOUNT IN THE STATE WHERE I NOW LIVE!!!!!

Business

Response:

We have not been able to reach Ms. [redacted] by phone. A letter was mailed to our client on May 16, 2014 with our contact information.

Review: I have a ford explorer financed with PNC bank. I recently moved from the state of [redacted] to [redacted]. I have been trying to my title sent to [redacted], so I can get license plates & tags for my ford. The dmv has tried to contact pnc for this information and have not been successful. I have called and faxed the paper to pnc. But when I call, they say they have received nothing.Desired Settlement: I would like for title work to be sent to [redacted] quickly, so I can get my license plates & tags. [redacted] has issued my a temp plate that expires in 30 days.

Business

Response:

12-11-14 [redacted] PNC has resolved this issue directly with the customer via telephone conversation on 12-1-14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I signed up for a new virtual wallet account with PNC Bank online with a promotion of $200.00 free credited upon doing certain things. I completed all my tasks as assigned and received an email from the company stating that I would get the deposit into my account on 12/03/2014 and never did. I called today and got the runaround and poor customer service. I think the entire thing was simply a scam to get customers to sign up with them, I spoke to a manager today named [redacted] and she gave me the runaround too. I have never in my life experienced such poor service from a banking institution in all my life. Here is the email from them: Dear [redacted], Thank you for contacting us back through secured message, I do appreciate your reply! I do understand your concern regarding your $200 promotion. As a customer myself, I do know how important it is for you to receive this new account bonus, and I would be more than happy to help!After a review of your account, I do see that the promotional requirements were fulfilled on 10/3/2014. The $200 payout will be credited to the account within 60 days or no later than 12/3/2014. The payout will be identified as 'Promo Reward Cash Trans' on your statement.I do hope that this helps clear things up for you, and please let me know if I can be of any further assistance. We greatly appreciate your business at PNC Bank since September, and hope that our response has satisfied your banking needs! If you have any additional questions or concerns, please contact us again through the Secure Message Center and we will respond within 24-48 hours. For a more immediate answer, we now have consultants available to chat with through the PNC website 24 hours a day, 7 days a week. To open a PNC Chat session, please click on the Customer Service tab within Online Banking and the option to chat will be available for you on the right under Contact PNC. Should there be any other questions or concerns, please feel free to reply to us through the Message Center as well as chat live through our website or contact us at [redacted] / ###-###-#### (7 AM - 10 PM EST Monday-Friday and 8 AM - 5 PM EST on weekends). Please remember that PNC is also available via [redacted] and [redacted].Sincerely, [redacted] PNC BankDesired Settlement: I want the amount credited to my account immediately and feel that they should award me the maximum amount of $300 if they wish to keep me as a customer after this fiasco.

Business

Response:

12-8-14 [redacted] Issue has been resolved directly with the client.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Unemployment funds were seized My checking account has been closed from PNC Bank for no funds and it was overdrafted. I received a letter from the bank that the account was now closed in July and it was called a chargeoff. On August 7, 2012 I had a direct deposit from Unemployment deposited into this account that was now closed. I have called several times about my deposit and the bank said it was returned to the payee. On August 13, 2012 I found out the money was taken to pay the chargeoff. The law states that this money is exempt from this being that it is a consumer debt. If the account was still open it would not fall under the law but it was a chargeoff and the account was closed.Desired Settlement: Refund of $406.00

Business

Response:

Review: I went to PNC bank with my paycheck toget it cashed since it was drawn on that bank. My boss has his account there. They charged me $10 yo cash it since I had no account there. Other banks in this area do not charge a fee if the check is drawn on their bank. My boss already pays for his account transactions and yet they are still charging. It seems like they are double dipping here. I wanted to see if this is normal or if they should not be doing this but have been getting away with it. Thank you.Desired Settlement: I just would like a refund of the fees I was charged. Today will make it $20 so far

Business

Response:

March 19, 2015PNC spoke with [redacted] on March 18, 2015, about her complaint and we consider this matter addressed.

Thank you,

Review: I filed a dispute with PNC bank for $105 and they refunded me the money. The vendor said they had not billed me for $105 yet it showed up on my billing statement. I noticed recently that PNC again deducted the amount of $105 from my account. I do not know why this is, I thought the matter was already resolved.Desired Settlement: Refund of the amount in question.

Business

Response:

PNC responded to Mr. [redacted] regarding the outcome of his dispute on April 8, 2015 and considers this matter addressed. Thank you.[redacted]Executive Client Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will need to receive my refund of $106 before the matter is settled.

Regards,

Review: I havwe a home equity loan with P N C Bank my payment is due on the 15th of every month. I made a payment of $203.00 on 06/03/14 for June and then a payment of $153.00 on 06/20/14 for July. They applied that payment towards the prinpable and told me I missed my July Payment. I've been trying to strighten this out with them for over two weeks. I left a message for my account manager [redacted] it took him over a week to get back to me when he said he would put in a request to apply te June 20th payment to July 7 also To remove the $40.00 late fee and strighten out my August payment which they said I owed a double payment. I kept checking the account online and they weren't adjusting my account so I called pnc back and they told me my account manager was now [redacted] I spoke to him told him what [redacted] said he was going to do and hesaid he would resmit the request. on 08/15/14 I paid $153.00 for my august payment again I kept checking the account online it kept saying I owed 453.00 BY 08/15/14. So on 08/20/14 I went back on line to check the account and they removed the $40.00 late fee but it still said I owed $53.00 on 08/15/14/so I called [redacted] back and he tells me now they can't apply the 06/20th payment to July and I have to make the pay now $53.21 to bring my account current and I have to apply for a refund for the June20th payment. I asked to speak to his boss he left [redacted] his boss a message to call me I also called her and left hae a message the next day to call me and she never called.Desired Settlement: Have them apply the payment to July and refund me the extra payment they made me make.

Business

Response:

Revdex.com [redacted] - A final response was sent to Mr [redacted] on 11-3-2014. Please update the case.

Review: They Advertise that they will give $250.00 for opening up a virtual wallet acct. and follow the requirements. They never pay out the money that they advertise even after the requirements are made.

When I called them about this they claimed it was only for new customers why than did a rep from their 800 number say I was eligible and had to go to a branch to open it up. I then went to the branch and the manager physically saw the printed e mailed coupon and had stated the same thing and then proceeded to go over the requirements I needed to finish it.Desired Settlement: I would like the $250.00 that was promised when I opened the acct. and finished the requirements

Business

Response:

JME 12-29-15 PNC Bank, N.A. responded to [redacted] on 12-28-15, and considers this matter addressed

Review: PNC Bank is not posting my payments in a timely fashion to generate late fee's on my credit card account. I mail my bill one week before the due date and they always post my bill a day late to charge me $35.00 on my account and refuse to refund me the late charge.Desired Settlement: I want this practice stopped and I want a refund of my $35.00 to my account.

Business

Response:

March 26, 2015 PNC spoke with [redacted] on March 11, 2015 about his complaint and we consider this matter addressed.Thank You[redacted]