PNC Financial Services Group, Inc.

Review: On 2/21/2014, we completed a $200 ATM withdrawal and a couple hours later we went to the ATM again and attempted to withdrawal $200 more; however, no funds were dispensed and no receipt came out of the ATM. At that time, we completed the transaction immediatly again for $200 and we received a receipt stating we had exceeded our limit. Again, we only received $200 one time. The next day I logged onto the account online and it showed two $200 ATM withdrawals. I disputed the second transaction and a provisional credit was issued to the account. I received a letter yesterday stating that a review of the ATM from 2/24/2014 was dispensed correctly. The transaction was 2/21/2014 and again, we did not receive the second $200. Nothing came out of the ATM, not even a PNC receipt from the transaction. They stated that the funds would be rebilled to the account on 3/17/2014.Desired Settlement: I would like this investigated again. I would also like for the auth logs to be pulled on the account to show that immediatly after we did not rceive the $200, we thought it didnt go through, and attempted it for the third time and were advised we had exceeded our limit.

Business

Response:

4-2-14 [redacted]. PNC has responded directly to the client on April 2, 2014.

Review: In October 2014, there was a charge made from [redacted] to my PNC checking account for roughly $365. This charge was made in error as I already paid [redacted] through a separate account I have with a different financial institution ([redacted]). I immediately called PNC to dispute the transaction. They gave me a provisional credit and I waited for the paperwork to fill out and send back with the proper documentation. Once I received the dispute letter, I completed and returned within the time frame requested.

Unfortunately, I was having trouble obtaining the bank statement from ** bank proving my payment made to [redacted]. Therefore, in January 2015, I received a call from [redacted] within the Dispute dept . She introduced herself to me as my caseworker and was inquiring the missing proof that I paid [redacted] through ** Bank. I explained to her the issues I was experiencing in obtaining this info but was going to do my best to retrieve it online. After I called ** Bank, I was able to collect the proper statement proving I made this payment to [redacted] with my ** Bank account. Ms. [redacted] informed me to send her an email with the statement attached so she may close and resolve the dispute. I then asked, "Does that mean this is resolved and taken care of?" She then stated "Yes, that is correct."

I sent her the proof to her email she presented "[redacted]" on January 14, 2015. Within the body of email I wrote:

"Hi [redacted],

It will be on the 3rd page (it is highlighted) Please confirm receipt.

Thank you for your assistance. Have a nice day!"

I never received a response. However, because she assured me after I emailed her it was going to be closed and resolved, I sadly assumed it was taken care of. Then, on Feb 27th, I notice a reversed provisional credit of the same $365 payment. I immediately called PNC customer service and first spoke with [redacted] a financial service consultant who heard my concerns and transferred me to his Supervisor [redacted] who failed to listen to any of my concerns. Mr. [redacted] would not listen to the whole story and kept stating I had to file the dispute. He then transferred my call to the escalation dept where I spoke to [redacted] for about 2 1/2 hours attempting to express my concerns and it resolved, or just an attempt for it to be fixed.

Ms. [redacted] kept stating "I cannot help you, the only thing I can do is re-file the dispute which will result the same way," Ms. [redacted] then placed me on several hold times to speak [redacted] who told her I never sent her anything. I pleaded with Ms. [redacted] that I had the proof right in front of me. I then forwarded her this proof. She placed me on another hold where she presumed to tell me "[redacted] isn't responding to them and there is nothing they can do, you can try to call them..." Back In October, I did call them and they stated only my financial institution is able to contact them to go ahead and fix the issue.

There was absolutely no attempt to listen to my needs Mrs. [redacted]'s remarks were implying it was my problem to resolve. She also stated because this was the 3rd time they were investigating this dispute (also not my fault) so there would be NO provision credit. I then requested to speak with her supervisor or ANYONE else but she kept refusing and ultimately would not transfer me to anyone in order to listen to my concerns. She also refused to give me a corporate number. After I stated I will file a major complaint and how dissatisfied I was, she gave me the name to her Team Lead, [redacted] and a Manager, [redacted], but still refused to transfer me over to them.

My account is currently still negative. and incurring fees. I have decided to withdraw myself as one of their customer's because of this experience after almost 5 years. I am also currently contacting Corporate regarding this matter. The service I experienced was not only disorganized but extremely unprofessional. Out of three representatives, not one listened to ANY of my concerns. Due to very poor customer service from all three separate departments, I will never refer anyone I come in contact with to ever bank with PNC. I will remember this experience and will be sure to express my feeling to anyone considering banking with PNC.Desired Settlement: Due to negligence and disorganization from the dispute department, I am being penalized for a transaction that was a legitimate error. My desired outcome is not to be penalized for a mistake I never made, this dispute should have been finalized in January as soon as I I emailed over the proper statement and was told it was going to be resolved. My account should have never been reversed that provisional credit of $365 and should be returned.

Business

Response:

To Whom It May Concern, PNC Bank received the complaint for Ms. [redacted] on March 9, 2015. We have evaluated the information and spoke to client to address her concerns. On March 17, 2015, Ms. [redacted] supplied me a copy of her ** Bank statement showing the transaction was paid by other means. On March 23, 2015, final credit in the amount $365.25 posted to PNC account ending in 7353. Additionally, a $36.00 Overdraft Item Fee was refunded on March 24, 2015. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I used my [redacted] account for transactions, which then linked to my bank account as ACH withdrawls. I do not have overdraft protection enabled, and did not realize that [redacted] would submit the payments in the format they did. These are, of course, the only type of transaction that PNC authorizes to overdraw your account, even when you do not authorize overdraft protection. When processing the transactions, they were very conveniently split between two days, making it 4 transactions and 4 fees per day. PNC's maximum number of overdrafts per day is 4. Seems rather coincidental to me. The transaction type was explained to me, but PNC refuses to do anything about the $288 in overdraft fees they have charged me.Desired Settlement: I would like a refund of 4 of the overdraft fees. It is very clear that the bank's processing system works in favor of their policy so as to allow the maximum amount of fees possible. Had the transactions processed together, I would only have received a maximum of 4 fees, equalling $144. I would like a refund of the other $144.

Business

Response:

July 13, 2015We have provided written explanation to customer. CJ

Review: I have closed my account with PNC bank over a year and a half ago. Back in January / February 2014 they sent me a letter regarding my account with them. I contact customer service at the time and inquired why my account was still active. I was assured at the time that my account would then be closed properly. I have since received an email informing my that my statements are ready to be viewed. I again reached out to PNC bank to close my account. I spoke with a lady by the name [redacted] who refused to allow me to speak with her supervisor when I asked to be transferred to him/her.Desired Settlement: I would finally like my account closed as I attempted to do a year and a half ago, yet due to the incompetence of the PNC staff, has yet to be completed.

Business

Response:

We are resolving the customer's issue

Review: I am having problems with PNC online banking/bill pay. On 11/8/2014 I discovered that 8 payments that were guaranteed to be made on 11/4 and 11/5 had not been made. Three of the payments were credit card accounts. I was forced to do stop payments on them and pay the creditors directly. I was assured on 11/8 by PNC that they would reach out to the creditors so that my accounts would not be adversely affected, and they agreed to be liable for any late fees/interest charges as well. This phone call was in excess of 3 hours. I received form letters from PNC requesting additional information stating in the final paragraph that the investigation is considered closed. I again contacted them mid-December when I received bills from the 3 credit card companies with late fees/interest charges incurred. This was a 1 hour 30 minute call that was escalated to [redacted] (who refused to provide the name of the person I spoke with on 11/8). She assured me these matters would be taken care of. I received form letters dated 12/29 regarding 2 of these payments, final paragraph stating the dispute investigations are considered closed. Yesterday, 1/5/2015, I again called to try to get these matters resolved. This call was over an hour, and after being disconnected, re-calling and not being able to understand a heavily accented representative, was connected to a supervisor and was disconnected again. I have visited my local branch to try and get some resolution as well, and at that time a request was made to online banking to contact me. I have NEVER received any verbal contact instigated by PNC nor have they called after I was disconnected in the middle of conversations. In total I have spent over 10 hours trying to resolve these matters. In addition, my credit HAS been severely affected; I was refused a credit limit increase on one account and a 15 day hold was put on another. These companies took these actions as a direct result of the stop payments I was forced to implement due to PNCs failure to make payments as guaranteed.Desired Settlement: I expect PNC to take responsibility for the expense I incurred due to the above ($25 and $35 late fees and $19.77 interest charges), provide communication, both verbal and written, to the payees indicating the situation occurred through no fault of mine; as well as written communication of same to all credit reporting agencies. I also want a written apology from PNC and assurance that my account will not be handled this way EVER again.

Business

Response:

We have researched the issues and found no bank error. As a courtesy to a valued customer, we refunded the third party fees of $79.77.

DLS

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This was in fact a bank error, no matter the amount of double talk they provided in a letter in response to the complaint I made to Consumer Protection Agency. They did agree in the letter to reimburse me for the late fees and interest charges that I incurred due to the late creditor payments.I find it abhorrent that I was forced to expend the kind of time, effort and energy to pursue satisfaction of this matter; it should have been rectified immediately upon occurrence of the mistake by PNC Bank in a manner other than having to go through a slew of out of country responders whose job it is to say NO whatever the issue. Regards,[redacted]

Review: I moved out of [redacted] about Two years ago. I had a checking account with PNC. recently they started charging $7 per month as their fee.

I have called them multiple times and send messages through their online system about closing my account.

Now I am showing one payment of 7.99 and an overdraft fee of $36.

How can a bank authorize any payments when I have explicitly asked for closing my account two moths ago?

I have proof of the communicationDesired Settlement: I want my account closed, and all the debit/credits adjusted to have a zero balance so that I can get rid of PNC from my life for good.

Business

Response:

Good Afternoon,

PNC spoke with Mr. [redacted] today, March 9, 2015, and resolved his concern to his satisfaction. His account has been closed as requested and all fees waived.

ASC 030915

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: PNC wrongfully filed my information to the credit bureau that my credit report for the property was a foreclosure on the loan, which was actually a short sale. 2 yrs later when purchasing a new home, It took 2 months to get a letter that corrected from PNC that my account was a short sale and that in 10 days of that notice the credit bureau issue would be resolved. 4 years later when try to do a refinance on the new home, the credit issue is still not resolve and shows on my credit report as a foreclosure. when trying to contact PNC and resolve this issue which should only take 2 days to clear, have disregarded me for 2 weeks with no resolve then, then contacted again and was told it will take a month to resolve, causing me loss in my locked in rate to refinance.Desired Settlement: I would like my credit corrected in all the bureaus to show that it was a short sale with no late payments, corrected immediately.

Business

Response:

PNC has responded directly to the client that his Credit Report was corrected.

Review: Account [redacted] was closed on October 4th due to sale of house. At time of closing I was asked to make a payment of $25,166.62, while outstanding balance was $25,078.13. A credit was supposed to be issued in the amount of $56,76. On November 13th I called the bank to inquire about the credit. It was only then they told me they would process a payment on my behalf. As of today I have not received payment. As the account has been closed for 2 months, I would like to receive credit for the due amount plus interests.Desired Settlement: As the account has been closed for 2 months, I would like to receive credit for the due amount plus interests, to be discussed with bank.

Business

Response:

This letter is written for response to your correspondence regarding [redacted]. PNC Bank has addressed his concerns. We have responded directly to his concerns via telephone conversation on December 6, 2013.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Business has provided credit check in the amount of $56.76.

Review: During the home buying process with Daniel [redacted] I was assured that my home loan would be complete by the closing date. Every time we would get close to the closing date Mr [redacted] said that he needed a little more time. With needed more time I had to pay extension fees and the loan officer had to provide documentation as to what was the process on the loan and what additional information was still needed. Mr [redacted] sent a lawyer to the tittle company saying that the home loan would be approved on the 2nd of Aug, so I paid another extension fee. On the day of closing which was 17 Aug Mr [redacted] had a out of office reply and listed another POC. After calling PNC they had never even had a loan application at all in my name and now I'm out of 2600 with now response from anyone in the PNC office as to how to recoup any of my fees based off of his guidance.Desired Settlement: The bank needs to refund me my fees that I paid on a home because of Mr [redacted] guidance

Business

Response:

PNC Bank, N.A. responded to [redacted] on October 28, 2015, and considers this matter addressed

Business

Response:

PNC Bank, N.A. responded to [redacted] on November 23, 2015 and considers this matter addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: My checking account had approximately $10. I was charged a $15 service fee and received a letter that I owed $4.22 . Within 1 day of receiving this letter, I mailed a check for $4.22 in addition to a signed letter requesting my account be closed. The check fro $4.22 was cashed on July 17, 2014. On July 18th, I was charged a second $15.00 fee. This should not be possible, as I requested my account to be closed and clearly my request was received before the second charge. I refuse to the second service fee.Desired Settlement: My account should be closed and my balance set to zero.

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Mr. [redacted] on July 22, 2014. We have evaluated the information and spoke to client to address his concerns. We do not have written authorization from Mr. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Executive Client Relations

PNC Bank

Review: I have/Had a PNC bank "smart access" card (pre-paid visa) they apparently closed my account without notification, I had my income tax direct-deposit onto the card and find out they closed my account AFTER they took my money. PNC bank will NOT talk to me, they keep referring me to the card company even though I went through PNC bank to get the card. They have lied to me, and now my Family and I cant pay our bills or eat because they are withholding MY money. I have been fighting with them for over a week now. They have lied numerous times, they have deceptive practices, and what they have done is wrong. Now we have to wait even more weeks for OUR money that they took. This is wrong. and we are NOT the only people they have done this to. We trusted this company and in the long run they have screwed us, they have screwed MY family. We have read the 'Terms & Conditions' and they ONLY thing that states is, "at any time they can close the account" that's fine, but if our account was closed as of Jan 30th without prior notification HOW & WHY did they except our Income Tax? NOTHING in the terms & condition's state anything to what they have done. and its even worse that NO ONE from ANY branch or Headquarters will talk to us. They refuse. they will NOT take responsibility for the ILLEGAL thing they have done to us, and my family.They also with it "being closed" they made sure to take THEIR fee's but wont give us money for another 4weeks!Desired Settlement: We want our money back that they took! bottom line. Plus the "fee's" they took.

Business

Response:

3-20-2014 [redacted] is responding to the customer to address his concerns.

Review: PNC Bank location processed my check for payment to Dr. [redacted] for wrong amount a banking error by them for $600.00. I stopped by to discuss why it would take them over 3 weeks to discover the error and was informed that it would be over a week before the correction would be made to my bank account. I spoke with a [redacted] I found her to be rude and not concerned that their employee had made such a fraudulent error. She directed me to contact my bank it was their problem to resolve for me. I asked if any type of employee counseling would be given and she stated it was just a human error. I found the whole interaction unsatisfactory.Desired Settlement: I would like to know if the employee received anytime of counseling for their fraudulent error. I would like the PNC site manager to discuss the lack of customer service provided by [redacted] 5pm on 11/7/14. The bank's lack of concern for their error will have me looking for a new service provider.

Business

Response:

PNC worked directly with Ms. [redacted] to resolve this concern.

Review: I am a NJ resident, US citizen, but am currently employed as humanitarian aid worker in the Occupied Palestinian Territories. On Sept 24, 2013, a woman with fake identification went into a PNC branch in Columbus, OH and fraudulently signed my name and a PNC teller allowed this woman to withdraw 6500usd from my interest checking account. I discovered this fraudulent withdrawal on Sept 28, called PNC via Skype, and all my accounts were frozen. I followed up with the Columbus, OH Police Dept and they shared footage of the woman who stole my identity and my money. I shared this, the police report I filed, and my passport and Israeli entry visa (proving I was not in the US when the withdrawal was made) to PNC on Oct 10, 2013. Soon thereafter, PNC agreed that I was not liable for the withdrawal and refunded the withdrawal, transferring it and my remaining account balance into a new checking account; they also connected my still valid ATM card and Credit card to that new account. PNC informed me that in order to activate the account, they would have to receive a signature card from me, in the mail. However, being in OPT with no phone that is accessible by the US, having no mailing address, or a working postal system, I was forced to wait for my parents to scan a blank signature card, email it to me; I signed it and FedExed it back to the US (cost: 175usd). PNC received it and said that it did not match, so now they required a second/new notarized signature card from me. No one is collecting my mail, there is ONE notary in all of OPT, and I have no access to money; this, therefore, is not a feasible option. PNC then suggested that I go to the US embassy in Tel Aviv, making an appt with their notary. Again, I have no money to travel there, through three quasi-dangerous check points, and I have no money to pay a notary; so this is not a feasible option either. It has now been 6+ weeks that I do not have access to my own money. Their compliance dept says they won't make an exception for me.Desired Settlement: I want my new account activated, with the ATM and credit card attached to it, immediately, so that I can access my own money from here (Ramallah, West Bank, Occupied Palestinian Territories).

Review: I had a safety deposit box from my bank that was free since 1/28/2006. I never used the box or even tried to open it. They decided to start charging. Since I didn't use it I wanted to cancel the box. They said I would have to turn in the keys to do that. When I turned in the keys they said the numbers didn't match and I would have to pay $15.00. I explained that was the keys they gave me and since I never opened the box I didn't know they gave me the wrong key. They said I would have to pay even though it was their mistake otherwise they would charge me more for the box and not allow me to cancel it. I want my $15.00 refunded and no further charges for this box I never used and don't want.Desired Settlement: I want my $15.00 refunded and no further charges for this box.

Business

Response:

PNC Bank, N.A. responded to [redacted] on 2-19-2016, and considers this matter

addressed. 2-21-2016 DLS

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have been a PNC acct. holder for less than a year and have had nothing but trouble and turmoil. The time invested and mental strain has been enormous. I should have filed each complaint seperately, so I will not bring up the past but rather focus on the current.I woke up and called the banks automated line on the a.m. of Nov. 5th- my acct was in a positive balance to the tune of $ 143 and some odd change- a $369.00 deposit had come in and a $280.00 check to [redacted] was posted - the line reported the $280.00 was already deducted from the balance. Great news- positive acct. , a deposit, a bill paid , the withdrawal check amt. was subtracted from balance- super simple math- NOT SO FAST!!!!Later in the day upon calling the line- I was told the $280.00 check to [redacted] was returned!!! Immed. I called to ask why- I was told that the $280.00 check posted first creating a negative balance and then the $360.00 deposit went in. I told the consultant what the phone line reported and that everything had seemed fine. She told me the time things post are crucial and that the We check posted (was timestamped at 11:50 a.m.) although she could not tell me (conveniently) when the deposit was timestamped just that it came in after. The deposit is an amt. that is consistent, monthly and always comes in Thurs. evening and I have even taken out that very night. I filed a complaint and was called by a consultant last night.I explained what the phone line had told me and the situation- she reported she does not use the phoneline so is not familiar and that I should use mobile or online banking!!!! Then she went on to state time stamps are very important and that all activity is processed at 10:00- (per the prior consultant the check came in at 11:50 - so then it came after processing and should not have gone back). she also said the $360 deposit could come in at night but funds aren't avail until next day, which is not true as I have already withdrawn the $360 the same night it goes in.Desired Settlement: They were unable to refund the $36.00 because they said they had done it for me once before. My comment is stop doing this to me!I want a $36.00 refund- (PNC charge) plus $25.00 which is the returned check charge per WE energy.I strongly feel PNC posts withdrawals over deposits so they can chargeI would also like to suggest having the phone lines updated to accurately report activity and train your consultants to be knowledgeable about all customer service aspects- not just mobile banking

Business

Response:

November 18, 2013

We spoke with Ms. [redacted] on November 15, 2013 regarding her complaint. Her refund request has been denied and we consider this matter closed.

Thank You,

Consumer

Response:

Review: To whom it may Concern:

I am writing a complaint to The Revdex.com about my mortgage company. I have my mortgage through PNC Mortgage. I was transfer to them at the beginning of July 2015. At which point I inquired about my PMI and it being deleted. At that time I was not at the 80-20 LTV and was give instructions on what to do to get it drop. However, I call PNC consumer service July13, 2015 after receiving a letter July 3, 2015 with questions. I talked with an agent who informed me that my PMI would drop automatically once I hit the 80-20 LTV mark. I did the math and decided to let the PMI fall off automatically as my LTV was at 80.6% in July. I called back October 28, 2015 to check on when the PMI would be deleted since I had hit the 80-20 LTV mark, at that time I was informed that I was misinformed July 13, 2015. I requested a supervisor call back ( October 30th) and at that point she had listened to the phone conversation from July 13, she said I was misinformed and my PMI would not fall off until the schedule date of my loan hitting 80-20 LTV, which was not until September of 2017. I proceed to get my PMI deleted at the end of October once receiving this information. I also wrote PNC a letter expressing my frustrations and requested PNC pay for my appraisal cost. I was assigned a PNC agent to work with Melody H[redacted]. We talk once, she then sent a letter December 23, 2015 confirming that I was informed wrongly and stating that PNC would not pay for my appraisal cost. I call Melody after the holidays January 7, 2016 in the afternoon. She again apologized for the employee informing me wrongly. During that phone call I requested that PNC refund the PMI cost from July 2015 or at least some of the months due to the fact I was misinformed by PNC in July. Had I gotten the correct information I would had processed with PMI deletion in July; Melody denied that request. Melody did send a letter dated December 23, 2015 with an explanation and with documents I signed at closing stating the PMI deletion procedure/ policies; I am not denying I sign this paperwork, my Husband and I did. However, I am not in the habit of going through pages of my loan paperwork, when I can call my mortgage company for the information. I would have gone through my loan information had the PNC consumer service agent pointing me to it; I even would had waited a few day for her to get me the correct information. However, the information she gave me was far from being correct for my loan. Therefore, I took that information and made a financial decision base on the information I received from the PNC consumer service employee. A mortgage company should be able to give their consumers correct information and I should be able to trust the information given to me from the mortgage company I do business with. This is no longer the case with PNC. I unfortunately can not change mortgage companies without losing a great interest rate and paying refinancing costs; if I could I would. My request is that PNC pays for my appraisal fee or refund some of if not all of my PMI costs from July 2015 to the date it was dropped.

[redacted]Desired Settlement: My requests are that PNC pays for my appraisal fee or refunds some of if not all of my PMI costs from July 2015 to the date it was dropped.

Business

Response:

PNC Bank, N.A. responded to [redacted] on January 21, 2016, and considers this matter addressed.

Consumer

Response:

On January 21, 2016 I received a call from Melody at PNC. She informed me that after re-visiting my claim PNC thought it would be appropriate to refund 3 months of PM I. I accept this and I think it is fair. I am of course disappointed that this claim had to go through the Revdex.com to get resolved. Thank you for your help in resolving the issue.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I am a member of PNC bank and have in the past redeemed the "cash award" in the amount of $100. When I have done this in the past I have received the money in my checking account in the following days. As before I redeemed 50,000 points in exchange for $100 cash value. After a couple weeks of not seeing the money in my checking account I called PNC points to inquire on when it would be in my account. They had told me that it had be credited to my credit card in the amount of $100. I told them that is not what was advertised on the website and that I was expecting cash and not a credit. They told me as of now the only cards that can be used for PNC points is the credit card. Advertised on their website is the following wording. If you redeem your points for a Visa Cash Value Award, you will receive the Award either as a statement credit to your enrolled credit card or a deposit into the checking account associated with your enrolled debit card. The Visa cash value award will be credited to the credit card or checking account of the enrolled cardholder who redeemed points for the award, even if a different name or address is provided during redemption. So after reading that I assumed that the credit would be in my checking account like last time. They are now telling me that the checking account is not part of the points program and a credit to my checking account could not happen. The only way to redeem the "cash value" is technically a credit to the credit card. This to me is false advertising and if true should say that on the website. If I knew I was not receiving cash with my 50,000 points I would have gladly used them to get gift cards in which I could use like cash.Desired Settlement: I would like the $100 dollars to be credited to my checking account so I can use the cash. I would also take the points back so I can purchase different gift cards

Business

Response:

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To Whom It May Concern,

PNC Bank received the complaint for Mr. [redacted] on October 15, 2013. We have evaluated the information and working with client towards resolution. We do not have written authorization from Mr. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Review: Pnc mortgage accuses us of missing a mortgage payment. They have sent us certified mail, threatning letters since May and reported us to the credit bureaus despite numerous calls, faxes of bank statements proving we have made all necessary payments and on time. We enrolled in their 3rd party program equity accelerator to make bi weekly payments on our mortgage which began coming out in may. We also sent a check for an additional half payment so that the payment would be on time. PNC cashed our check in May and have taken every bi weekly payment we have made. We therefore are not behind. However, pNC states the cashed check is in a holding account and they refuse to apply it to our loan because they "don't accept partial payment" yet they state we are behind the exact amount of the partial payment they cashed back in may. They have in directly stolen our money. We have spoken to at least 3 managers spent numerous hours on the phone to resolve this issue. Each time we are told it will be taken care of. Yet at the end of August they are still holding our payment, will not apply it to our mortgage, took it out of our bank account, and continue to say we are behind a half payment.Desired Settlement: I would like the 558 plus dollar payment they say we are behind applied to our account and removed from the holding account. I refuse to pay 1100 dollars for a payment when they state we are only behind 558 dollars and they cashed our payment back on May 8th they need to apply it to our accoun and waive late fees as it is not our fault they have not applied it. We paid it on time.

Business

Response:

PNC Mortgage has researched the concerns expressed in the August 27, 2013 Revdex.com correspondence referenced above.

Please accept this letter as confirmation that PNC Mortgage sent a response to the consumer regarding this issue.

Thank you for contacting PNC Mortgage.

Sincerely,

Review: I receive a paycheck weekly from my boss who has an account with PNC Bank. When I o to cash it they charge me 10.00 every week to cash it because I don't have an account there. It is drawn on their bank and my employer pays for his business account to be there so I do not understand how they can charge me for this service. They are forcing people to open an account with them to avoid this charge and I do not wish to do so. No other bank I'm this area has this practice.Desired Settlement: I wish the 30 dollars it has cost me so far to be returned and that there be no future charges to me for this service

Business

Response:

PNC responded directly to [redacted] on May 7, 2015. PNC believes it acted appropriately and considers this matter addressed.

Review: It's been twelve months today I have been paying your company for a personal loan for a Jeep Cherokee 2015 I purchased last year in October of 2014. Beginning last year December trying to pay for my loan on PNC's www.[redacted].something did not work for my very first payment, next two months I paid by taking cash to the Giant PNC on [redacted] in [redacted]. Which I could not continue due to safety. And since I pay all my bills onlineI couldn't with PNC because you have to have a checking account. So, I opened a checking account and had to export (?) the money from [redacted] to PNC checking account, which took days. Not like [redacted] or [redacted] that I bank with it only takes two days. So from March until August 2015 I continued to be harassed for being one to five days late because the monies were in route later. I was harassed by PNC's collection department every month on the 2nd of the month. At work and on my cell phone while at work. Cursing me out about I need to pay my bills on time!! And they could see that the monies were in route I later found out!!! My payment was due on the 1st!! So in November a PNC agent suggest I do Automated payments so on Novem,ber 17, 2015 I go into the branch with a voided check and fill out the paper work for automated payments. Unfornately they did not begin on time and I was NOT surprised so Bonnie had to deduct the monies from my account on the November 18, 2015 in the amount of $615.00 liked I asked for on the automated payments. Well lord and behold December 1, 2015 they take the money but only took $584.19 and the payment is $615. Which is short $30.81. And over the next twelve months that would be $369.72 so that would be on me because PNC is not doing anything right since December 2014!!! This has been a horrible experience!!Desired Settlement: Take out the right amount from automated deductions or PNC can have the truck back cause PNC is not going to mess up my correct because of there mistakes!!

Business

Response:

12-17-2015PNC Bank, N.A. responded to [redacted] on 12-17-2015, and considers this matter addressed. Thank you,RM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.