Revdex.com Case #: [redacted]
Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention.
DRS always want to acknowledge any concerns a consumer expresses regarding these type of matters of disputing the account due to potential identity...
theft.
Per the Fair Credit Reporting Act the consumer does have several rights under this Act, and one being the consumer has the right to dispute incomplete or inaccurate information, and if you identify information in your file that is incomplete or inaccurate, and report it to the consumer reporting agency, the agency must investigate unless your dispute is frivolous. Also, consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete or unverifiable information must be removed or corrected, usually within 30 days. However, a consumer reporting agency may continue to report information it has verified as accurate. Subsequently, we have not violated any laws under this Act, and permissible purpose to view the consumer’s report establishes a business relationship regarding the alleged debt. We have also honored your request in updating your consumer report as requested by submitting another request to the consumer reporting agency. Please allow 5-7 business days. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, the account has been CLOSED in our office and returned to our client and no further contact from Dynamic Recovery Solutions regarding this matter. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. This is a partially resolved the issue. When I called to let your company know that this was paid off years ago your company rep hung up on me, leaving me with no resolution to my quest to for you to go away/cease and desist.
I highly suggest that your staff should provide a more appropriate interface with customers, whether they are one like me or others that may have just cause to have you on their backs, so to speak. Regards,[redacted]
%
Revdex.com Case #; [redacted]
Dynamic Recovery Solutions hereby refrain from any communication with said consumer as the consumer has retained an attorney on his behalf.
Respectfully submitted,
Revdex.com Case #: [redacted] Dynamic Recovery Solutions wants to extend an apology that the consumer was not satisfied with our initial response. It appears that the alleged debt was opened 13 September 2010 as a medical bill for the consumer.
Please advise the consumer that her concerns have been addressed, and per company policy the consumer will not receive any further communications from Dynamic Recovery Solutions.
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted]’ complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact.
Per company policy when a complaint of this nature is
received, we cease all activity on the account in our office and the file is
returned to our client.
If [redacted] has any further questions or concerns, we encourage him to contact our Compliance
Manager at [redacted] We do apologize for any inconvenience that [redacted] may have experienced.
Regards,
[redacted]
Compliance
Representative
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact.
In reference
to [redacted] complaint Dynamic Recovery Solutions does not do any type of
credit reporting.
Per company policy
when a complaint of this nature is received, we cease all activity on the
account in our office and the file is returned to our client.
If [redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
While no call from a debt collector is pleasant, I must admit that the experience with DRS was as pleasant as it could be. I received an automated message on my home phone. It clearly stated the business name and that the call was from a debt collector and provided a phone number to call back. I researched the number and the business first. I felt reassured that they were a legit business, so I called back. The agent the answered was courteous. She confirmed the number that I was called on, and asked if I was "John Smith" (name replaced for privacy - he is a family member). I said no, that no one by that name lived at that number. She asked if I knew someone by that number. I said yes. She thanked me and said she would remove my number from the record. She did not press me to pass along the message or to give her the contact number for my family member. I rarely have found myself in the position to get calls from debt collectors, but we all miss a doctor bill or something at some time or another. This was definitely a positive experience. Not high pressure or pushy. Kudos for having a well trained customer service representative who respects the Fair Debt Collection Practices Act.
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear[redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]%3
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North Church
Street, Suite C
size="3">Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted]’s complaint and reviewed the accounts that have been placed with us by
our clients. Dynamic Recovery Solutions acknowledges that [redacted] is disputing
these accounts and requesting no further contact.
Per company policy when a complaint of this nature is
received, we cease all activity on the accounts in our office and the files are
returned to our client.
If [redacted] has
any further questions or concerns, we encourage her to contact our Compliance
Manager at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. The company in question (DRA - Dynamic Recovery Solutions) claims to NOT have the necessary evidence on hand regarding origination of debt (Who, When, How much, etc)...the company (DRA) does NOT provide a timeframe for obtaining this information...they only say, "we will not leave the request open indefinitely". I require a reasonable time-frame for obtaining the requested documentation (with whom did debt originate, how much, when, etc)...furthermore, I require confirmation from DRA that while they (DRA) are in the "process" of acquiring the necessary documentation that they (DRA) will NOT submit any information to any credit agency ([redacted]) that will impact my credit score/history in either a positive or negative fashion.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
To Whom It May Concern:
The FDPCA requires creditors (in this case DRS) provide the name and address of the original creditor upon the consumer's written request within 30 days. DRS failed to do so after said request was sent and received via certified mail to their organization. Also, DRS did not provide verification of the debt within 30 days. Moreover, the FDRCA provides that asserted disputes must also be reported by the creditor to any credit bureau that reports debt verification. This should include at a minimum the amount owed and name and address of the original creditor. Therefore, DRS has violated the FDCPA is subject to litigation. [redacted] response states, "To our knowledge, our client does not have the requested documents." Therefore, an initial demand letter should never have been sent and the company should not have pursued any debt collection since DRS did not have substantiated proof of said debt in the first place. Their improper business practices resulted in my credit rating being adversely affected. I am respectively requesting a letter from DRS delineating their error be mailed to my home address and also documentation that said error was sent to any and all credit bureaus which report debt. In addition, I will be pursuing legal action against the company for statutory damages.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. I have tried repeatedly to get varification of debt and proof that they own this account. 1 year later they can now only send the statements. I would like a letter stating they are removing this from my credit file completely. This should have been removed in June of 2014
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, so long as my credit score is elected by the changes. I shall be checking the reports regularly to ensure that the reporting is correct and proper.
Regards,
[redacted]
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North Church
Street, Suite C
size="4">Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Customer experience is our top priority, and we are grateful
that [redacted] has brought this matter to our attention. We have entered a
request with the credit bureau agencies for the removal of the trade line in question on July 16, 2015. It can take anywhere from thirty to forty-five days for the bureaus to process this request.
If [redacted] has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer [redacted] at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read [redacted]’ complaint and reviewed the account
that has been placed with us by our client. Customer experience is our TOP
priority, and we are grateful that the [redacted] has brought this matter to our
attention. Dynamic Recovery Solutions (DRS) is a third party collection agency
that services accounts for our clients, and does not engage in any fraudulent activity to misinform abuse or harass any
consumer. We are currently licensed and bonded in all applicable states that
require such licensing. DRS always wants to acknowledge any concerns a
consumer expresses regarding these type of matters. Dynamic Recovery
Solutions commences on each account by the process of a bankruptcy scrubs
through an industry standard provider and the account was not identified as
bankrupt. However, DRS was made aware of [redacted]' bankruptcy status when she
spoke with our agent on 15 May 2015, and the account was updated
accordingly. Subsequently, there has
been no further activity regarding the consumer’s account.
Per company policy and the Fair Debt Collections Practices
Act, when a complaint of this nature is received, the account will no longer be
serviced in our office. [redacted] will
receive no further contact from Dynamic Recovery Solutions regarding this
matter. We sincerely apologize for any inconvenience this may have caused her.
If [redacted] has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer [redacted] at [redacted].
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Thanks you for cooperating in a civilized fashion.
Regards,
[redacted]
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear
[redacted]
We have read [redacted] complaint and
reviewed the account that has been placed with us by our client. It seems that [redacted] received a letter
from Dynamic Recovery Solutions (DRS) in error. DRS acknowledges that [redacted] is
disputing the account and in compliance with the Fair Debt Collection Practices
Act (FDCPA) the account is closed in our office and is being returned to our
client.
If the consumer has any
further questions or concerns, we encourage the consumer to contact our Chief
Compliance Officer [redacted] at [redacted]
We
sincerely apologize for any inconvenience that the consumer may have
experienced.
Regards,
Revdex.com: Case #: [redacted] Good afternoon [redacted],
Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. Customer service is our top priority, and we appreciate your bringing this matter to our attention. Per company policy...
when a complaint of this nature is received, the account is placed in a "cease & desist" status.
Also, your account has been CLOSED in our office, and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this matter. We sincerely apologize for any inconvenience this may have caused on your behalf. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com Case #[redacted]
Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention.
Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. The original creditor...
exhausted their collection attempts when they did not receive a payment. The account is normally sold into collections, so that the original creditor can recoup their loss for non-payment of the defaulted account, and due to the collection industry it appears that the consumer had already resolved the account while in collections.
DRS always want to acknowledge any concerns a consumer expresses regarding these type of matters of disputing the account, and DRS did send a validation letter 3 February 2015, in compliance with the Fair Debt Collections Practices Act to the address on file verified with one of our representatives on 6 April 2015, and has not been returned undeliverable to this office. The initial correspondence is a validation notification as well, and has all contents per Fair Debt Collections Practices Act, plus it also gave options to resolve the debt, the notice included: •the amount of the debt; •the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor. • If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. DRS has also ordered the original validation documentation from our client, and once received it will be forwarded to the consumer in a timely manner, and it can take up to 4 weeks to receive. In the event, the original documentation is not available, the consumer's account is closed permanently, and collection activities cease. By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this account.
Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at 8[redacted]
Revdex.com Case #: [redacted]
Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention.
DRS always want to acknowledge any concerns a consumer expresses regarding these type of matters of disputing the account due to potential identity...
theft.
Per the Fair Credit Reporting Act the consumer does have several rights under this Act, and one being the consumer has the right to dispute incomplete or inaccurate information, and if you identify information in your file that is incomplete or inaccurate, and report it to the consumer reporting agency, the agency must investigate unless your dispute is frivolous. Also, consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete or unverifiable information must be removed or corrected, usually within 30 days. However, a consumer reporting agency may continue to report information it has verified as accurate. Subsequently, we have not violated any laws under this Act, and permissible purpose to view the consumer’s report establishes a business relationship regarding the alleged debt. We have also honored your request in updating your consumer report as requested by submitting another request to the consumer reporting agency. Please allow 5-7 business days. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, the account has been CLOSED in our office and returned to our client and no further contact from Dynamic Recovery Solutions regarding this matter. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. This is a partially resolved the issue. When I called to let your company know that this was paid off years ago your company rep hung up on me, leaving me with no resolution to my quest to for you to go away/cease and desist.
I highly suggest that your staff should provide a more appropriate interface with customers, whether they are one like me or others that may have just cause to have you on their backs, so to speak. Regards,[redacted]
%
Revdex.com Case #; [redacted]
Dynamic Recovery Solutions hereby refrain from any communication with said consumer as the consumer has retained an attorney on his behalf.
Respectfully submitted,
Revdex.com Case #: [redacted] Dynamic Recovery Solutions wants to extend an apology that the consumer was not satisfied with our initial response. It appears that the alleged debt was opened 13 September 2010 as a medical bill for the consumer.
Please advise the consumer that her concerns have been addressed, and per company policy the consumer will not receive any further communications from Dynamic Recovery Solutions.
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted]’ complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact.
Per company policy when a complaint of this nature is
received, we cease all activity on the account in our office and the file is
returned to our client.
If [redacted] has any further questions or concerns, we encourage him to contact our Compliance
Manager at [redacted] We do apologize for any inconvenience that [redacted] may have experienced.
Regards,
[redacted]
Compliance
Representative
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact.
In reference
to [redacted] complaint Dynamic Recovery Solutions does not do any type of
credit reporting.
Per company policy
when a complaint of this nature is received, we cease all activity on the
account in our office and the file is returned to our client.
If [redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
While no call from a debt collector is pleasant, I must admit that the experience with DRS was as pleasant as it could be. I received an automated message on my home phone. It clearly stated the business name and that the call was from a debt collector and provided a phone number to call back. I researched the number and the business first. I felt reassured that they were a legit business, so I called back. The agent the answered was courteous. She confirmed the number that I was called on, and asked if I was "John Smith" (name replaced for privacy - he is a family member). I said no, that no one by that name lived at that number. She asked if I knew someone by that number. I said yes. She thanked me and said she would remove my number from the record. She did not press me to pass along the message or to give her the contact number for my family member. I rarely have found myself in the position to get calls from debt collectors, but we all miss a doctor bill or something at some time or another. This was definitely a positive experience. Not high pressure or pushy. Kudos for having a well trained customer service representative who respects the Fair Debt Collection Practices Act.
March 27, 2014
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear[redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]%3
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North Church
Street, Suite C
size="3">Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted]’s complaint and reviewed the accounts that have been placed with us by
our clients. Dynamic Recovery Solutions acknowledges that [redacted] is disputing
these accounts and requesting no further contact.
Per company policy when a complaint of this nature is
received, we cease all activity on the accounts in our office and the files are
returned to our client.
If [redacted] has
any further questions or concerns, we encourage her to contact our Compliance
Manager at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. The company in question (DRA - Dynamic Recovery Solutions) claims to NOT have the necessary evidence on hand regarding origination of debt (Who, When, How much, etc)...the company (DRA) does NOT provide a timeframe for obtaining this information...they only say, "we will not leave the request open indefinitely". I require a reasonable time-frame for obtaining the requested documentation (with whom did debt originate, how much, when, etc)...furthermore, I require confirmation from DRA that while they (DRA) are in the "process" of acquiring the necessary documentation that they (DRA) will NOT submit any information to any credit agency ([redacted]) that will impact my credit score/history in either a positive or negative fashion.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
To Whom It May Concern:
The FDPCA requires creditors (in this case DRS) provide the name and address of the original creditor upon the consumer's written request within 30 days. DRS failed to do so after said request was sent and received via certified mail to their organization. Also, DRS did not provide verification of the debt within 30 days. Moreover, the FDRCA provides that asserted disputes must also be reported by the creditor to any credit bureau that reports debt verification. This should include at a minimum the amount owed and name and address of the original creditor. Therefore, DRS has violated the FDCPA is subject to litigation. [redacted] response states, "To our knowledge, our client does not have the requested documents." Therefore, an initial demand letter should never have been sent and the company should not have pursued any debt collection since DRS did not have substantiated proof of said debt in the first place. Their improper business practices resulted in my credit rating being adversely affected. I am respectively requesting a letter from DRS delineating their error be mailed to my home address and also documentation that said error was sent to any and all credit bureaus which report debt. In addition, I will be pursuing legal action against the company for statutory damages.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. I have tried repeatedly to get varification of debt and proof that they own this account. 1 year later they can now only send the statements. I would like a letter stating they are removing this from my credit file completely. This should have been removed in June of 2014
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, so long as my credit score is elected by the changes. I shall be checking the reports regularly to ensure that the reporting is correct and proper.
Regards,
[redacted]
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North Church
Street, Suite C
size="4">Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Customer experience is our top priority, and we are grateful
that [redacted] has brought this matter to our attention. We have entered a
request with the credit bureau agencies for the removal of the trade line in question on July 16, 2015. It can take anywhere from thirty to forty-five days for the bureaus to process this request.
If [redacted] has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer [redacted] at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
[redacted]...
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read [redacted]’ complaint and reviewed the account
that has been placed with us by our client. Customer experience is our TOP
priority, and we are grateful that the [redacted] has brought this matter to our
attention. Dynamic Recovery Solutions (DRS) is a third party collection agency
that services accounts for our clients, and does not engage in any fraudulent activity to misinform abuse or harass any
consumer. We are currently licensed and bonded in all applicable states that
require such licensing. DRS always wants to acknowledge any concerns a
consumer expresses regarding these type of matters. Dynamic Recovery
Solutions commences on each account by the process of a bankruptcy scrubs
through an industry standard provider and the account was not identified as
bankrupt. However, DRS was made aware of [redacted]' bankruptcy status when she
spoke with our agent on 15 May 2015, and the account was updated
accordingly. Subsequently, there has
been no further activity regarding the consumer’s account.
Per company policy and the Fair Debt Collections Practices
Act, when a complaint of this nature is received, the account will no longer be
serviced in our office. [redacted] will
receive no further contact from Dynamic Recovery Solutions regarding this
matter. We sincerely apologize for any inconvenience this may have caused her.
If [redacted] has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer [redacted] at [redacted].
Regards,
[redacted]
Compliance
Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Thanks you for cooperating in a civilized fashion.
Regards,
[redacted]
[redacted]...
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear
[redacted]
We have read [redacted] complaint and
reviewed the account that has been placed with us by our client. It seems that [redacted] received a letter
from Dynamic Recovery Solutions (DRS) in error. DRS acknowledges that [redacted] is
disputing the account and in compliance with the Fair Debt Collection Practices
Act (FDCPA) the account is closed in our office and is being returned to our
client.
If the consumer has any
further questions or concerns, we encourage the consumer to contact our Chief
Compliance Officer [redacted] at [redacted]
We
sincerely apologize for any inconvenience that the consumer may have
experienced.
Regards,
[redacted]
Revdex.com: Case #: [redacted] Good afternoon [redacted],
Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. Customer service is our top priority, and we appreciate your bringing this matter to our attention. Per company policy...
when a complaint of this nature is received, the account is placed in a "cease & desist" status.
Also, your account has been CLOSED in our office, and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this matter. We sincerely apologize for any inconvenience this may have caused on your behalf. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com Case #[redacted]
Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention.
Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. The original creditor...
exhausted their collection attempts when they did not receive a payment. The account is normally sold into collections, so that the original creditor can recoup their loss for non-payment of the defaulted account, and due to the collection industry it appears that the consumer had already resolved the account while in collections.
DRS always want to acknowledge any concerns a consumer expresses regarding these type of matters of disputing the account, and DRS did send a validation letter 3 February 2015, in compliance with the Fair Debt Collections Practices Act to the address on file verified with one of our representatives on 6 April 2015, and has not been returned undeliverable to this office. The initial correspondence is a validation notification as well, and has all contents per Fair Debt Collections Practices Act, plus it also gave options to resolve the debt, the notice included: •the amount of the debt; •the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor. • If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. DRS has also ordered the original validation documentation from our client, and once received it will be forwarded to the consumer in a timely manner, and it can take up to 4 weeks to receive. In the event, the original documentation is not available, the consumer's account is closed permanently, and collection activities cease. By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this account.
Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at 8[redacted]