RE: Revdex.com Case #: [redacted]
Dear [redacted],
Dynamic Recovery Solutions does not engage in any...
fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity. Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions. Unfortunately, there was another alleged account that was placed with our office for resolution. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your alleged account has been CLOSED in our office. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Thanking you in advance.
[redacted]
Compliance Auditor
[redacted]
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C...
Greenville,
SC 29601-2164
Dear [redacted]:
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions (DRS) acknowledges that [redacted]
is questioning the validity of our company. Dynamic
Recovery Solutions is a legitimate third party collection agency that collects
on past due accounts for our clients. Dynamic Recovery Solutions does not
engage in any fraudulent activity to misinform abuse or harass any consumer. We
are currently licensed and bonded in all applicable states that require such
licensing, and would receive severe penalties and fines for such fraudulent
activity.
Dynamic
Recovery Solutions also acknowledges that [redacted] is disputing this
account and requesting no further contact.
Per company policy when a complaint of this nature is
received, we cease all collection activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or concerns, we encourage him to contact our
Compliance Manager at [redacted] .
We do apologize for any inconvenience that [redacted] may have
experienced.
Respectfully
yours,
Revdex.com Case #: [redacted]
Customer service is our TOP priority, and we appreciate the consumer bringing this matter to our attention. Dynamic Recovery Solutions want to extend a...
sincere apology for this error to the consumer. It appears our consumer report servicer had major system issues within the last year where several accounts had hard inquiries listed mistakenly. Dynamic Recovery Solutions has taken the appropriate measures to correct this action on 16 February 2015, and typically takes 5-7 business days for the update to be completed.
By law and in compliance
with the Fair Debt Collection Practices Act (FDCPA) DRS MUST permanently cease
communications in relation to this account. There will be no further contact
with the consumer from Dynamic Recovery Solutions.
Our hours of operation:
Monday-Friday from 8:00am EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm
EST. If the consumer has any further questions or concerns, we encourage them
to contact our customer service department at [redacted] or our toll
free telephone number at [redacted].
Revdex.com Case #: [redacted]
Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention. Typically any contact information would be a part of the original contract that was sold into collections, including, but not limited to, telephone number,...
address, etc. and unfortunately in this instance our information was inaccurate.
Per company policy when a complaint of this nature is received, the telephone number has been placed in a "cease & desist" status. The consumer will receive no further contact from Dynamic Recovery Solutions regarding this matter. We would also like to extend our apologies for any inconvenience this may have caused on the consumer's behalf. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
RE: Revdex.com Case #: [redacted] Good afternoon [redacted] Dynamic Recovery Solutions has received your concern of not being contacted regarding the alleged [redacted] credit card. Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" status. Please...
be assured that you shall receive no further contact from Dynamic Recovery Solutions.
With Best Regards, [redacted] Compliance Auditor [redacted]
[redacted]Dispute Resolution Director
Revdex.com of Upstate...
S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear[redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
RE: [redacted], Complaint ID#[redacted]
mso-margin-bottom-alt: auto;">Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a third party debt collection agency therefore does not have immediate access to the documents requested. A request for the documentation was submitted, and to our knowledge our client does not have the requested documents. Therefore in compliance with the Fair Debt Collection Practices Act (FDCPA) DRS will cease collection efforts. We have flagged the account accordingly. It has been closed in our office and returned to our client.There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account.
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize for the behavior of the agent who handled his call. Further discipline action has been taken for the way the call was handled. We sincerely apologize if our actions were perceived in a negative manner.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions has been notified that the consumer was less than satisfied with the original response, and we sincerely apologize. Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention.
Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumer or blatantly violate federal laws. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity.
Dynamic Recovery Solutions did not contact the consumer with an auto dialer system on any occasion to their cellular telephone number. The consumer was advised by an agent, and a supervisor (requested by the consumer) during an inbound call from the consumer on 2 March 2015 that we were attempting to reach a different party, and the only reason the consumer knew that parties name was the original agent trying to ensure that we had reached the correct party as it related to a prior business relationship. As such, there was no 3rd party disclosure from our agent. Our supervisor was not denying the consumers request to provide proof they were not being called using an auto dial telephone system, but rather a computer system that requires a human to initiate each manual call. This can be corroborated by the below link of the vendor DRS utilizes. Further, the admission of using an auto dialer to call cell phones is completely false. We again sincerely apologize that the consumer was inconvenienced in anyway. Per company policy, a cease & desist has been placed on the telephone number permanently. Dynamic Recovery Solutions regarding this matter. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Cc: Department of Consumer Affairs
CC: Attorney [redacted]
CC: [redacted]
http://[redacted]/
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]%3
Revdex.com Case # [redacted]
Dynamic Recovery Solutions is a
legitimate third party collection agency that collects on past due accounts...
for
our clients. Dynamic Recovery Solutions does not engage in any fraudulent
activity to misinform abuse or harass any consumer. We are currently licensed
and bonded in all applicable states that require such licensing, and would
receive severe penalties and fines for such fraudulent activity. The
consumer has received only one validation notice from Dynamic Recovery Solutions
regarding the alleged debt on 3 March 2015, which is required to be sent
within a particular time frame according to the Fair Debt Collections Practices
Act. Per company policy when a complaint of this nature is received, the
account is placed in a "cease & desist" status.
Also, the account has been CLOSED in
our office due to the consumer disputing the account, and returned to our
client. There will be no further contact from Dynamic Recovery Solutions
regarding this matter.
By law and in compliance
with the Fair Debt Collection Practices Act (FDCPA) DRS MUST permanently cease
communications in relation to this account. There will be no further contact
with the consumer from Dynamic Recovery Solutions.
Our hours
of operation: Monday-Friday from 8:00am EST - 8:45pm EST, and Saturday from
8:00am EST-1:00pm EST. If the consumer has any further questions or concerns,
we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case #: [redacted] Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. DRS always want to acknowledge any concerns a consumer expresses regarding these type of matters. It is...
certainly not a practice of Dynamic Recovery Solutions to intentionally harass or abuse any consumer. The agents are trained to assist any consumer who has a desire to resolve their account with often some basic questions and/or observations. Amongst several options, the ability to use alternate forms of payment, for example, balance transfers etc. are one of the many options available to the consumer, which is normally based partially or in part on their financial history.
We sincerely apologize that the consumer had not received the zero balance letters regarding the accounts that was previously resolved with our office. Subsequently, both zero balance letters have been requested, and sent to the consumer for their records.
We acknowledge that the consumer is disputing that this was an authorized transaction, and DRS has taken the appropriate measures to refund those monies. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. We sincerely apologize for any inconvenience this may have caused for the consumer. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
face="Calibri">
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville,
SC 29601-2164
Dear
[redacted],
We have read [redacted] complaint and
reviewed the account that has been placed with us by our client. Dynamic Recovery Solutions (DRS) acknowledges that [redacted] is
disputing this account. Per company policy when a complaint of this nature
is received, we cease all activity on the account in our office and the file is
returned to our client.
We
have requested that this account be removed from [redacted] credit report.
If [redacted] has
any further questions or concerns, we encourage him to contact our Chief
Compliance Officer at [redacted]. We do apologize for any inconvenience that
[redacted] may have experienced.
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Please thank the Consumer for providing adequate information to resolve their issue. It seems their telephone number was under an account that does not have their name, we have the wrong number. We thank the Consumer for bringing this discrepancy to our attention. The number has been added to our cease and desist list, the
Good afternoon [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have...
flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. Best regards, [redacted] Compliance Auditor
RE: [redacted], Complaint ID#[redacted]
Dear [redacted],
Dynamic Recovery Solutions LLC is a third party collection...
agency that collects on past due accounts for our clients. Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize for the behavior of the agent who handled his call.
In regards to [redacted] request for a refund in the amount of $252.98, our records indicate that a “No Authorization” was placed on the payment for $126.49 on May 16th, 2014. Since [redacted] has already disputed this matter with his bank, the refund process cannot be done twice. If [redacted] can supply a written statement from his bank stating that they will not refund the initial payment $121.49 from May 2nd,2014, then we are more than happy to refund the amount that has been taken out. If the consumer has any questions, they are more than free to contact our Customer Service Department at [redacted]. I have attached our statement so [redacted] can see that the funds were not taken out.
Sincerely,
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North...
Church
Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted]’s complaint and reviewed the account that has been placed with us by
our client. Customer experience is our top priority, and we are grateful that
the [redacted] has brought this matter to our attention. We have entered a
request with via [redacted] for the removal of the trade line in question, that
request will process on 9/18/15 and will take 30 to 45 days to reflect on his
credit report.
If [redacted]
has any further questions or concerns, we encourage him to contact our Chief
Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
Received a rude voicemail and letter in the mail. In the letter it states due to the age of the debt it cannot be reported to credit agencies. The issue lies with the fact that I do not have this aforementioned debt. It was paid in full 10 years ago. Now I am not sure if I should chance it or try to contact the original source and find proof of payment.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
RE: Revdex.com Case #: [redacted]
Dear [redacted],
Dynamic Recovery Solutions does not engage in any...
fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity. Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions. Unfortunately, there was another alleged account that was placed with our office for resolution. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your alleged account has been CLOSED in our office. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Thanking you in advance.
[redacted]
Compliance Auditor
[redacted]
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C...
Greenville,
SC 29601-2164
Dear [redacted]:
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions (DRS) acknowledges that [redacted]
is questioning the validity of our company. Dynamic
Recovery Solutions is a legitimate third party collection agency that collects
on past due accounts for our clients. Dynamic Recovery Solutions does not
engage in any fraudulent activity to misinform abuse or harass any consumer. We
are currently licensed and bonded in all applicable states that require such
licensing, and would receive severe penalties and fines for such fraudulent
activity.
Dynamic
Recovery Solutions also acknowledges that [redacted] is disputing this
account and requesting no further contact.
Per company policy when a complaint of this nature is
received, we cease all collection activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or concerns, we encourage him to contact our
Compliance Manager at [redacted] .
We do apologize for any inconvenience that [redacted] may have
experienced.
Respectfully
yours,
[redacted]
Compliance
Representative
Revdex.com Case #: [redacted]
Customer service is our TOP priority, and we appreciate the consumer bringing this matter to our attention. Dynamic Recovery Solutions want to extend a...
sincere apology for this error to the consumer. It appears our consumer report servicer had major system issues within the last year where several accounts had hard inquiries listed mistakenly. Dynamic Recovery Solutions has taken the appropriate measures to correct this action on 16 February 2015, and typically takes 5-7 business days for the update to be completed.
By law and in compliance
with the Fair Debt Collection Practices Act (FDCPA) DRS MUST permanently cease
communications in relation to this account. There will be no further contact
with the consumer from Dynamic Recovery Solutions.
Our hours of operation:
Monday-Friday from 8:00am EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm
EST. If the consumer has any further questions or concerns, we encourage them
to contact our customer service department at [redacted] or our toll
free telephone number at [redacted].
Revdex.com Case #: [redacted]
Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention. Typically any contact information would be a part of the original contract that was sold into collections, including, but not limited to, telephone number,...
address, etc. and unfortunately in this instance our information was inaccurate.
Per company policy when a complaint of this nature is received, the telephone number has been placed in a "cease & desist" status. The consumer will receive no further contact from Dynamic Recovery Solutions regarding this matter. We would also like to extend our apologies for any inconvenience this may have caused on the consumer's behalf. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
RE: Revdex.com Case #: [redacted] Good afternoon [redacted] Dynamic Recovery Solutions has received your concern of not being contacted regarding the alleged [redacted] credit card. Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" status. Please...
be assured that you shall receive no further contact from Dynamic Recovery Solutions.
With Best Regards, [redacted] Compliance Auditor [redacted]
March 4, 2014
[redacted]Dispute Resolution Director
Revdex.com of Upstate...
S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear[redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
[redacted]Dynamic Recovery Solutions
[redacted]
RE: [redacted], Complaint ID#[redacted]
mso-margin-bottom-alt: auto;">Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a third party debt collection agency therefore does not have immediate access to the documents requested. A request for the documentation was submitted, and to our knowledge our client does not have the requested documents. Therefore in compliance with the Fair Debt Collection Practices Act (FDCPA) DRS will cease collection efforts. We have flagged the account accordingly. It has been closed in our office and returned to our client.There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account.
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize for the behavior of the agent who handled his call. Further discipline action has been taken for the way the call was handled. We sincerely apologize if our actions were perceived in a negative manner.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions has been notified that the consumer was less than satisfied with the original response, and we sincerely apologize. Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention.
Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumer or blatantly violate federal laws. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity.
Dynamic Recovery Solutions did not contact the consumer with an auto dialer system on any occasion to their cellular telephone number. The consumer was advised by an agent, and a supervisor (requested by the consumer) during an inbound call from the consumer on 2 March 2015 that we were attempting to reach a different party, and the only reason the consumer knew that parties name was the original agent trying to ensure that we had reached the correct party as it related to a prior business relationship. As such, there was no 3rd party disclosure from our agent. Our supervisor was not denying the consumers request to provide proof they were not being called using an auto dial telephone system, but rather a computer system that requires a human to initiate each manual call. This can be corroborated by the below link of the vendor DRS utilizes. Further, the admission of using an auto dialer to call cell phones is completely false. We again sincerely apologize that the consumer was inconvenienced in anyway. Per company policy, a cease & desist has been placed on the telephone number permanently. Dynamic Recovery Solutions regarding this matter. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Cc: Department of Consumer Affairs
CC: Attorney [redacted]
CC: [redacted]
http://[redacted]/
April 1, 2014
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]%3
Revdex.com Case # [redacted]
Dynamic Recovery Solutions is a
legitimate third party collection agency that collects on past due accounts...
for
our clients. Dynamic Recovery Solutions does not engage in any fraudulent
activity to misinform abuse or harass any consumer. We are currently licensed
and bonded in all applicable states that require such licensing, and would
receive severe penalties and fines for such fraudulent activity. The
consumer has received only one validation notice from Dynamic Recovery Solutions
regarding the alleged debt on 3 March 2015, which is required to be sent
within a particular time frame according to the Fair Debt Collections Practices
Act. Per company policy when a complaint of this nature is received, the
account is placed in a "cease & desist" status.
Also, the account has been CLOSED in
our office due to the consumer disputing the account, and returned to our
client. There will be no further contact from Dynamic Recovery Solutions
regarding this matter.
By law and in compliance
with the Fair Debt Collection Practices Act (FDCPA) DRS MUST permanently cease
communications in relation to this account. There will be no further contact
with the consumer from Dynamic Recovery Solutions.
Our hours
of operation: Monday-Friday from 8:00am EST - 8:45pm EST, and Saturday from
8:00am EST-1:00pm EST. If the consumer has any further questions or concerns,
we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case #: [redacted] Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. DRS always want to acknowledge any concerns a consumer expresses regarding these type of matters. It is...
certainly not a practice of Dynamic Recovery Solutions to intentionally harass or abuse any consumer. The agents are trained to assist any consumer who has a desire to resolve their account with often some basic questions and/or observations. Amongst several options, the ability to use alternate forms of payment, for example, balance transfers etc. are one of the many options available to the consumer, which is normally based partially or in part on their financial history.
We sincerely apologize that the consumer had not received the zero balance letters regarding the accounts that was previously resolved with our office. Subsequently, both zero balance letters have been requested, and sent to the consumer for their records.
We acknowledge that the consumer is disputing that this was an authorized transaction, and DRS has taken the appropriate measures to refund those monies. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. We sincerely apologize for any inconvenience this may have caused for the consumer. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
face="Calibri">
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville,
SC 29601-2164
Dear
[redacted],
We have read [redacted] complaint and
reviewed the account that has been placed with us by our client. Dynamic Recovery Solutions (DRS) acknowledges that [redacted] is
disputing this account. Per company policy when a complaint of this nature
is received, we cease all activity on the account in our office and the file is
returned to our client.
We
have requested that this account be removed from [redacted] credit report.
If [redacted] has
any further questions or concerns, we encourage him to contact our Chief
Compliance Officer at [redacted]. We do apologize for any inconvenience that
[redacted] may have experienced.
Regards,
[redacted]
March 24, 2014
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Please thank the Consumer for providing adequate information to resolve their issue. It seems their telephone number was under an account that does not have their name, we have the wrong number. We thank the Consumer for bringing this discrepancy to our attention. The number has been added to our cease and desist list, the
Good afternoon [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have...
flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. Best regards, [redacted] Compliance Auditor
RE: [redacted], Complaint ID#[redacted]
Dear [redacted],
Dynamic Recovery Solutions LLC is a third party collection...
agency that collects on past due accounts for our clients. Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize for the behavior of the agent who handled his call.
In regards to [redacted] request for a refund in the amount of $252.98, our records indicate that a “No Authorization” was placed on the payment for $126.49 on May 16th, 2014. Since [redacted] has already disputed this matter with his bank, the refund process cannot be done twice. If [redacted] can supply a written statement from his bank stating that they will not refund the initial payment $121.49 from May 2nd,2014, then we are more than happy to refund the amount that has been taken out. If the consumer has any questions, they are more than free to contact our Customer Service Department at [redacted]. I have attached our statement so [redacted] can see that the funds were not taken out.
Sincerely,
[redacted]Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North...
Church
Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted]’s complaint and reviewed the account that has been placed with us by
our client. Customer experience is our top priority, and we are grateful that
the [redacted] has brought this matter to our attention. We have entered a
request with via [redacted] for the removal of the trade line in question, that
request will process on 9/18/15 and will take 30 to 45 days to reflect on his
credit report.
If [redacted]
has any further questions or concerns, we encourage him to contact our Chief
Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
Received a rude voicemail and letter in the mail. In the letter it states due to the age of the debt it cannot be reported to credit agencies. The issue lies with the fact that I do not have this aforementioned debt. It was paid in full 10 years ago. Now I am not sure if I should chance it or try to contact the original source and find proof of payment.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]