Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
My concern is that, after speaking with an attorney, this attempt to collect a debt falls out of that statute of limitations as it is almost 16 years old and that Dynamic Recovery Solutions should have made no attempt to obtain my personal information. Furthermore the representative that spoke with me over the phone made no attempt to inform me of the Fair Credit Act nor explain the statute of limitations. The representative led with personal information including my SSN, addresses that I have live at, specifics about my credit report ie "I see that you have made all of your payments on time..." to elude that if I did not make this payment that it would somehow effect my credit.
Regards,[redacted]
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear[redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Revdex.com Case #: [redacted],
Good morning [redacted],
Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. We were referred your account on January 8, 2014, which is less than a span of two years contact from our office. There is a...
process called the acquisition of location information to obtain a current phone, address etc., which possibly prompted the phone call to additional telephone numbers with your profile, and usually with this process we are not aware unless notified that it is not a good contact number. Dynamic Recovery Solutions has honored your request to cease & desist any further communication on your behalf. For our consumers convenience if the calls were answered or returned we also accept verbal cease & desist for your immediate satisfaction. Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity. Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. Typically, the Federal Do Not Call Registry exists for relief from phone solicitations, and telemarketing. Dynamic Recovery Solutions is a collection agency, and not affiliated with solicitations, and telemarketing, but rather an implied business relationship due to debt collection. We apologize for any inconvenience this may have caused on your behalf. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
RE: [redacted], Complaint ID#[redacted]
'serif'; mso-bidi-font-size: 12.0pt;">Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clients. Due to this the documents the consumer is requesting are not on file with our company. The consumer’s account has been updated to reflect their desire for original documents, and DRS in accordance with the Fair Debt Collection Practices Act (FDCPA) will cease collection efforts until they can be provided. If the consumer has any questions in the interim they are more than welcome to contact DRS Customer Service at ([redacted] or via our website[redacted]
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It will be closed in our office and returned to our client, if the requested media is not provided.
Sincerely,
[redacted]
Quality Assurance Coordinator
Dynamic Recovery Solutions
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
However, they had agreed to removal once and added this back to my credit report in January of this year. I need to make sure this does not show up again.
I need assurance that this will be a permanent agreement on their part.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The address the letter was sent to is:[redacted]
[redacted]
[redacted]
Phone number: ([redacted]
I have also attached scans of the letter originally sent to me as requested in a prior email from the Revdex.com.
Regards,
[redacted]
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted] complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
RE: Revdex.com Case #:[redacted] Good morning [redacted], Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over...
the years. Due to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalf. Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this matter. If you have further questions or concerns, please feel free to contact the Compliance Department. With Best Regards, [redacted] Compliance Auditor[redacted]
RE: Revdex.com Case #: [redacted] Good morning [redacted], Customer service is our top priority, and all complaints or concerns are dealt with according to their specific needs with high regard for federal and state laws and regulations. Dynamic Recovery Solutions acknowledges your concern of being...
contacted regarding an alleged debt. We have met your requests of not contacting you again since March of 2013, see attached phone history. You state in your complaint that you asked for validation, perhaps you intended to ask for validation, because that was never requested. There will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our client. Customer service is our top priority, and we appreciate your bringing this matter to our attention. Please feel free to contact our Compliance Department if you have further questions or concerns. With Best Regards, [redacted] Compliance Auditor [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear
[redacted]
We have read
[redacted] complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions acknowledges that [redacted] is disputing
this account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted]
has any further questions or concerns, we encourage her to contact our Chief
Compliance Officer Rich Hughes at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions, LLC
(DRS) is a legitimate third party collection agency that collects on past due
accounts for our clients. We acknowledge that you are disputing this
account. Unfortunately, the...
industry of debt collections can at times receive
accounts from our clients where contact information is either incorrect and/or
outdated. The agency then uses a process called acquisition of location
information (skip tracing) to acquire correct up to date information, and it
can be incorrect as well attaching your name to an incorrect account. In
the collections industry our client may sell their unpaid accounts several
times and to several different businesses over the years. Due to several
business exchanges, it is possible that a mistake could have been made by
erroneously contacting the incorrect telephone number. It appears that we were
trying to locate a completely different consumer at the telephone number.
We sincerely apologize for any inconvenience
this may have caused on your behalf. Dynamic Recovery Solutions does not engage
in any fraudulent activity or identity theft. We are currently licensed and
bonded in all applicable states that require such licensing, and would receive
severe penalties and fines for such fraudulent activity. Per company policy
when a complaint of this nature is received, the account is placed in a
"cease & desist" status. Also, your account has been CLOSED in
our office, and no further contact from Dynamic Recovery Solutions regarding
this matter. If you have any further questions or concerns, we encourage you to
contact our customer service department at [redacted] or our toll free
telephone number at [redacted].
RE: Revdex.com Case No:
[redacted]
Good afternoon [redacted],
?
Dynamic Recovery Solutions is a legitimate third party collection agency...
that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalf. Further, this account is no longer a credit reporting issue, and Dynamic Recovery Solutions has made no attempts to do so under the Fair Credit Reporting Act. Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity. Dynamic Recovery Solutions does acknowledge that the account is not within the statute of limitations, which would imply we had an intention to pursue legal action, and that is far from any current or future action on our behalf. The statutes of limitations provide a time frame against you by a creditor to recoup their financial loss legally. The monies are still owed after that time frame has expired. It appears that Dynamic Recovery Solutions made several attempts to provide The validation notice as required by law, and explains your rights regarding the alleged debt. Further, it provides you with the option of disputing the alleged debt within 30 days of receipt of the validation notification, and provides options for getting the alleged account resolved. The address locations on 6-3-2014 20214 [redacted], and on 9-12-2014 to[redacted]. Further, as a result of the turnover of accounts in the collections industry, oftentimes there is inaccurate outdated information for contact purposes. There is a process called the acquisition of location information to obtain a current phone, address etc., which possibly prompted the phone call to your wife trying to reach you---with that process we are not aware unless notified that it is not a good contact number to reach you. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this matter. If you have further questions or concerns, please feel free to contact the Compliance Department.
With Best Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I would also like to add that you, the Revdex.com are the greatest company! I love you guys! Companies have been doing this to me for years and I am so glad that your company is here to protect individuals from fraudulent practices. You have saved me from becoming a victim again!
Thank you from the bottom of my heart!
[redacted]
Roman"; mso-hansi-theme-font: major-latin; mso-bidi-font-family: "Times New Roman";">Customer experience is our TOP priority, and we are grateful that
the consumer has brought this matter to our attention. Our representatives are
trained to be professional and follow all guidelines required by federal and
state laws and regulations. I have personally monitored all phone calls where
the consumer spoke to our representatives, and the representative did not
handle the consumer in a professional manner, which is not tolerated at Dynamic
Recovery Solutions. The representative will be reprimanded accordingly.
Per company policy
when a complaint of this nature is received the account has been placed in a
"cease & desist" status and closed in our office. The consumer
will receive no further contact from Dynamic Recovery Solutions regarding this
matter. We would also like to extend our apologies for any inconvenience this
may have caused on the consumer's behalf. If the consumer has any further
questions or concerns, we encourage them to contact our customer service
department at [redacted] or our toll free telephone number at
[redacted]
RE: Case #: [redacted], Good afternoon [redacted], Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection...
agency like Dynamic Recovery Solutions. We are required by the Fair Debt Collections Practices Act to send the validation notice you received from our office within a particular time frame. Further, this notice gives you several rights, and according to the Fair Debt Collections Practices Act; debt validation letter must include the following information: • the amount of the debt; • the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor. • If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. This is no longer a credit reporting issue. If you have any further questions or concerns, we encourage you to contact our customer service department at [email protected] or our toll free telephone number at [redacted].
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party
collection agency that collects on past due accounts for our clients. Dynamic Recovery Solutions...
has been made aware of the
consumer’s spouse had disputing the account. The consumer stated several times that
he believed that his spouse had actually opened this account, and several other
accounts. Consumer never reported any wrong doing against his spouse.
Customer service is our TOP priority,
and our representatives are trained to be professional and follow all
guidelines required by federal and state laws and regulations. It appears that
the consumer was engaged in negotiations with our representatives on 20
February 2015. I have personally monitored this call, and the consumer was not
abused or harassed in anyway. Consumer willingly paid off the account for the reduced
negotiated amount provided by the representative.
It also appears that the consumers spouse is
constantly harassing this office by making 3 inbound calls on 23 February 2015.
If the CONSUMER has any further questions or
concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. Some of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s...
credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect it. Being out of the statute of limitations can also explain why the consumer did not see this account on their credit report. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions regarding this account. Sincerely,[redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
My concern is that, after speaking with an attorney, this attempt to collect a debt falls out of that statute of limitations as it is almost 16 years old and that Dynamic Recovery Solutions should have made no attempt to obtain my personal information. Furthermore the representative that spoke with me over the phone made no attempt to inform me of the Fair Credit Act nor explain the statute of limitations. The representative led with personal information including my SSN, addresses that I have live at, specifics about my credit report ie "I see that you have made all of your payments on time..." to elude that if I did not make this payment that it would somehow effect my credit.
Regards,[redacted]
March 26, 2014
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear[redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Revdex.com Case #: [redacted],
Good morning [redacted],
Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. We were referred your account on January 8, 2014, which is less than a span of two years contact from our office. There is a...
process called the acquisition of location information to obtain a current phone, address etc., which possibly prompted the phone call to additional telephone numbers with your profile, and usually with this process we are not aware unless notified that it is not a good contact number. Dynamic Recovery Solutions has honored your request to cease & desist any further communication on your behalf. For our consumers convenience if the calls were answered or returned we also accept verbal cease & desist for your immediate satisfaction. Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity. Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. Typically, the Federal Do Not Call Registry exists for relief from phone solicitations, and telemarketing. Dynamic Recovery Solutions is a collection agency, and not affiliated with solicitations, and telemarketing, but rather an implied business relationship due to debt collection. We apologize for any inconvenience this may have caused on your behalf. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
RE: [redacted], Complaint ID#[redacted]
'serif'; mso-bidi-font-size: 12.0pt;">Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clients. Due to this the documents the consumer is requesting are not on file with our company. The consumer’s account has been updated to reflect their desire for original documents, and DRS in accordance with the Fair Debt Collection Practices Act (FDCPA) will cease collection efforts until they can be provided. If the consumer has any questions in the interim they are more than welcome to contact DRS Customer Service at ([redacted] or via our website[redacted]
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It will be closed in our office and returned to our client, if the requested media is not provided.
Sincerely,
[redacted]
Quality Assurance Coordinator
Dynamic Recovery Solutions
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
However, they had agreed to removal once and added this back to my credit report in January of this year. I need to make sure this does not show up again.
I need assurance that this will be a permanent agreement on their part.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The address the letter was sent to is:[redacted]
[redacted]
[redacted]
Phone number: ([redacted]
I have also attached scans of the letter originally sent to me as requested in a prior email from the Revdex.com.
Regards,
[redacted]
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted] complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
February 28, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
[redacted]Dynamic Recovery Solutions
[redacted]
RE: Revdex.com Case #:[redacted] Good morning [redacted], Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over...
the years. Due to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalf. Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this matter. If you have further questions or concerns, please feel free to contact the Compliance Department. With Best Regards, [redacted] Compliance Auditor[redacted]
RE: Revdex.com Case #: [redacted] Good morning [redacted], Customer service is our top priority, and all complaints or concerns are dealt with according to their specific needs with high regard for federal and state laws and regulations. Dynamic Recovery Solutions acknowledges your concern of being...
contacted regarding an alleged debt. We have met your requests of not contacting you again since March of 2013, see attached phone history. You state in your complaint that you asked for validation, perhaps you intended to ask for validation, because that was never requested. There will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our client. Customer service is our top priority, and we appreciate your bringing this matter to our attention. Please feel free to contact our Compliance Department if you have further questions or concerns. With Best Regards, [redacted] Compliance Auditor [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]...
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear
[redacted]
We have read
[redacted] complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions acknowledges that [redacted] is disputing
this account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted]
has any further questions or concerns, we encourage her to contact our Chief
Compliance Officer Rich Hughes at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance Representative
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions, LLC
(DRS) is a legitimate third party collection agency that collects on past due
accounts for our clients. We acknowledge that you are disputing this
account. Unfortunately, the...
industry of debt collections can at times receive
accounts from our clients where contact information is either incorrect and/or
outdated. The agency then uses a process called acquisition of location
information (skip tracing) to acquire correct up to date information, and it
can be incorrect as well attaching your name to an incorrect account. In
the collections industry our client may sell their unpaid accounts several
times and to several different businesses over the years. Due to several
business exchanges, it is possible that a mistake could have been made by
erroneously contacting the incorrect telephone number. It appears that we were
trying to locate a completely different consumer at the telephone number.
We sincerely apologize for any inconvenience
this may have caused on your behalf. Dynamic Recovery Solutions does not engage
in any fraudulent activity or identity theft. We are currently licensed and
bonded in all applicable states that require such licensing, and would receive
severe penalties and fines for such fraudulent activity. Per company policy
when a complaint of this nature is received, the account is placed in a
"cease & desist" status. Also, your account has been CLOSED in
our office, and no further contact from Dynamic Recovery Solutions regarding
this matter. If you have any further questions or concerns, we encourage you to
contact our customer service department at [redacted] or our toll free
telephone number at [redacted].
RE: Revdex.com Case No:
[redacted]
Good afternoon [redacted],
?
Dynamic Recovery Solutions is a legitimate third party collection agency...
that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalf. Further, this account is no longer a credit reporting issue, and Dynamic Recovery Solutions has made no attempts to do so under the Fair Credit Reporting Act. Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity. Dynamic Recovery Solutions does acknowledge that the account is not within the statute of limitations, which would imply we had an intention to pursue legal action, and that is far from any current or future action on our behalf. The statutes of limitations provide a time frame against you by a creditor to recoup their financial loss legally. The monies are still owed after that time frame has expired. It appears that Dynamic Recovery Solutions made several attempts to provide The validation notice as required by law, and explains your rights regarding the alleged debt. Further, it provides you with the option of disputing the alleged debt within 30 days of receipt of the validation notification, and provides options for getting the alleged account resolved. The address locations on 6-3-2014 20214 [redacted], and on 9-12-2014 to[redacted]. Further, as a result of the turnover of accounts in the collections industry, oftentimes there is inaccurate outdated information for contact purposes. There is a process called the acquisition of location information to obtain a current phone, address etc., which possibly prompted the phone call to your wife trying to reach you---with that process we are not aware unless notified that it is not a good contact number to reach you. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this matter. If you have further questions or concerns, please feel free to contact the Compliance Department.
With Best Regards,
[redacted]Compliance Auditor
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I would also like to add that you, the Revdex.com are the greatest company! I love you guys! Companies have been doing this to me for years and I am so glad that your company is here to protect individuals from fraudulent practices. You have saved me from becoming a victim again!
Thank you from the bottom of my heart!
[redacted]
Roman"; mso-hansi-theme-font: major-latin; mso-bidi-font-family: "Times New Roman";">Customer experience is our TOP priority, and we are grateful that
the consumer has brought this matter to our attention. Our representatives are
trained to be professional and follow all guidelines required by federal and
state laws and regulations. I have personally monitored all phone calls where
the consumer spoke to our representatives, and the representative did not
handle the consumer in a professional manner, which is not tolerated at Dynamic
Recovery Solutions. The representative will be reprimanded accordingly.
Per company policy
when a complaint of this nature is received the account has been placed in a
"cease & desist" status and closed in our office. The consumer
will receive no further contact from Dynamic Recovery Solutions regarding this
matter. We would also like to extend our apologies for any inconvenience this
may have caused on the consumer's behalf. If the consumer has any further
questions or concerns, we encourage them to contact our customer service
department at [redacted] or our toll free telephone number at
[redacted]
RE: Case #: [redacted], Good afternoon [redacted], Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection...
agency like Dynamic Recovery Solutions. We are required by the Fair Debt Collections Practices Act to send the validation notice you received from our office within a particular time frame. Further, this notice gives you several rights, and according to the Fair Debt Collections Practices Act; debt validation letter must include the following information: • the amount of the debt; • the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor. • If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. This is no longer a credit reporting issue. If you have any further questions or concerns, we encourage you to contact our customer service department at [email protected] or our toll free telephone number at [redacted].
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party
collection agency that collects on past due accounts for our clients. Dynamic Recovery Solutions...
has been made aware of the
consumer’s spouse had disputing the account. The consumer stated several times that
he believed that his spouse had actually opened this account, and several other
accounts. Consumer never reported any wrong doing against his spouse.
Customer service is our TOP priority,
and our representatives are trained to be professional and follow all
guidelines required by federal and state laws and regulations. It appears that
the consumer was engaged in negotiations with our representatives on 20
February 2015. I have personally monitored this call, and the consumer was not
abused or harassed in anyway. Consumer willingly paid off the account for the reduced
negotiated amount provided by the representative.
It also appears that the consumers spouse is
constantly harassing this office by making 3 inbound calls on 23 February 2015.
If the CONSUMER has any further questions or
concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. Some of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s...
credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect it. Being out of the statute of limitations can also explain why the consumer did not see this account on their credit report. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions regarding this account. Sincerely,[redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]