February 5, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) will add the consumer’s phone number to our permanent cease and desist list to prevent contact. Although the consumer is not continuously receiving calls from DRS. DRS began contacting the consumer on December 4, 2013, and the last call was January 31, 2014 during this time the consumer was called 4 times. Anything beyond these 4 unanswered calls was not DRS.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Dear [redacted],
0px;">Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I have personally reviewed this call, and I sincerely apologize for the behavior of the agent who handled this call. I also apologize for any emotional distress the behavior of the agent may have caused. Further discipline action has been taken for the way the call was handled.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account.
RE: Revdex.com Case No[redacted]
Good afternoon [redacted],
Customer service is our top priority, and we appreciate your bringing this to our attention. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalf. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, the alleged account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If you have further questions or concerns, please feel free to contact the Compliance Department.
With Best Regard
[redacted]
Compliance Auditor[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions is a third party collection agency, and the consumer's account has been closed in our office, and returned to our client. DRS is not able to guarantee the consumer that their account will not be sold as this is not an authorized area for DRS to handle. Please advise the consumer that there will be no further contact from DRS regarding this matter.
RE: Revdex.com Case No: [redacted], Good morning [redacted], Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection...
agency like Dynamic Recovery Solutions. Our client maintained that they still had an outstanding balance on this account. It would be our pleasure to update your records with any letter of satisfaction and/or paid in full letter to show that you no longer owe this debt if you wish to provide. Dynamic Recovery Solutions has cease & desist your account pending information regarding the original media request. Please feel free to contact the Compliance Department directly if you have additional questions or concerns. With Best Regards, [redacted] Compliance Auditor[redacted]
Reference:
yes;"> [redacted]
DRS Account #: Not Applicable
To Whom it May Concern:
Dynamic
Recovery Solutions, LLC (DRS) is not
attempting to contact the consumer. DRS was provided the wrong number, and
apologizes for any inconvenience this may have caused. In the future, if the
consumer receives unwanted phone calls from DRS the quickest method to resolve
their problem is to answer and inform the representative to cease contact. Our
representatives are trained to professionally handle situations such as this,
and would be happy to help.
Respectfully yours,
Compliance Administrator
Enclosures: [redacted] Call History
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions is a
legitimate third party collection agency that collects on past due accounts...
for
our clients. Dynamic Recovery Solutions does not engage in any fraudulent
activity to misinform abuse or harass any consumer. We are currently licensed
and bonded in all applicable states that require such licensing, and would
receive severe penalties and fines for such fraudulent activity. Dynamic
Recovery Solutions does acknowledge that the account is not within the statute
of limitations, which would imply we had an intention to pursue legal action,
and that is far from any current or future action on our behalf. The
statutes of limitations provide a time frame against you by a creditor to
recoup their financial loss legally. The monies are still owed after that time
frame has expired. The consumer stated that he received numerous letters, and
we sent one on 2-3-2015, and it has not been returned undeliverable. Dynamic
Recovery Solutions has not received the consumer’s cease & desist letter to
date they sent on 3-1-2015. Per company policy when a complaint of this
nature is received, the account is placed in a "cease &
desist" status. Also, your account has been CLOSED in
our office, and returned to our client. There will be no further contact from
Dynamic Recovery Solutions regarding this matter. If you have further questions
or concerns, please feel free to contact the Compliance Department.
By law and in
compliance with the Fair Debt Collection Practices Act (FDCPA) DRS MUST
permanently cease communications in relation to this account. There will be no
further contact with the consumer from Dynamic Recovery Solutions.
Our hours of operation: Monday-Friday
from 8:00am EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm EST. If the
consumer has any further questions or concerns, we encourage them to contact
our customer service department at [redacted] or our toll free
telephone number at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
Dynamic recovery solutions
Original creditor: [redacted] credit service inc
Current owner : [redacted] LLC
Account:[redacted]
Total:$701.27
I demand one letter from your company saying that I don't own you or your client any money, since this is not the first time I got letter from you .
I'll wait for 30 days until I start with legal actions against Dinamic recovery solutions .
Regards,
[redacted]
Business Bureau of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear[redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. We do apologize for contacting **.[redacted] and any undue stress this may have caused.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status, and returned to our client. With the information provided the Consumer was not found in our system please ask the Consumer to provide the number they were contacted on, their social, or the DRS account number.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Consumer for providing adequate information to resolve their issue. It seems their telephone number was under an account that does not have their name, we have the wrong number. We thank the Consumer for bringing this discrepancy to our attention. The number has been added to our cease and desist list, the Consumer should receive no further calls from Dynamic Recovery Solutions, LLC.
Sincerely,
[redacted]
face="Calibri">Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted]’s complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account due to it being paid prior and requesting no further
contact.
In reference
to [redacted]’s complaint Dynamic Recovery Solutions does not do any type of
credit reporting.
Per company policy
when a complaint of this nature is received, we cease all activity on the
account in our office and the file is returned to our client.
If [redacted] has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and...
regulations. I have personally reviewed the calls with [redacted], and I formally apologize for the behavior of the agents who handled these calls. The reason our agents needed to verify the last four of the Social Security Number is because it is against the law for us to give out information to a third party. Dynamic Recovery Solutions, LLC (DRS) takes this very seriously, as we do not want to give out sensitive information to a wrong party. Further discipline action has been taken for the way the call was handled. In regards to [redacted] receiving documentation, Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clients. Due to this the documents the consumer is requesting are not on file with our company. The consumer’s account has been updated to reflect their desire for original documents, and DRS in accordance with the Fair Debt Collection Practices Act (FDCPA) will cease collection efforts until they can be provided. If the consumer has any questions in the interim they are more than welcome to contact DRS Customer Service at[redacted] or via our website Dynamicrecovery.com. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions[redacted]
RE: [redacted], Complaint ID#[redacted]
'serif'; mso-bidi-font-size: 12.0pt;"> Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If the consumer was contacted in error DRS does apologize, but the consumer has only been contacted by phone twice in regards to this account. As during the second conversation the consumer stated they would need something sent by mail and that they had never heard of the debt and ended the call. The Fair Debt Collection Practices Act (FDCPA) does not allow an agency to continue collecting a debt that has been disputed. Therefore DRS has not been in contact with the consumer since this call, and will not be until the documents requested can be provided. According to our records DRS has not been in contact with the consumer, if the consumer is still receiving contact please ask them to provide the number so that we may update the status in our system.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
RE: Revdex.com Case No:
[redacted]
Good afternoon [redacted],
Customer service is our top priority, and our representatives are trained to be professional and...
follow all guidelines required by federal and state laws and regulations. I have personally monitored this phone call, and I sincerely apologize for the behavior of the agent who handled the call. Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalf. Dynamic Recovery Solutions does not engage in any identity theft and/or fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity.
Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions. . Per company policy when a complaint of this nature is received, the account and all your contact and/or personal information are placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this matter. If you have further questions or concerns, please feel free to contact the Compliance Department.
With Best Regards,
[redacted]
Compliance Auditor
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have exhausted all avenues in locating an account for Mr. [redacted] based on the information provided.
If Mr. [redacted] could provide DRS with more information we would be more than happy to search our records.
Thank you
[redacted]...
RE: George Ortega, 10027051
mso-bidi-font-size: 12.0pt;">Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a legitimate 3rd party debt collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If this is the case, Dynamic Recovery Solutions, LLC, (DRS) does apologize for any undue stress our contact may have caused.
Our records indicate a refund was processed on April 29th, 2014 in the amount of $276.52.If the consumer has any further questions or issues with receiving the funds, they are free to contact our Customer Service department at ([redacted].
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]
The item is still on my [redacted] credit report n until such time as it is removed, the matter will stay unresolved. The business has stated that they have submitted paperwork to remove their item from.my file, now I want to see it removed before the matter will be considered resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I do not have an account with this company. This company "fishes" for information to collect a debt. They called multiple times everyday for more than 2 weeks. Proper resolution would be for them to erase my phone number, ([redacted], from their database. I will not provide them with any more information as I know they are attempting to gather information to collect a debt from a person that has never lived at my home nor do I know.
Regards,
[redacted]
February 5, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) will add the consumer’s phone number to our permanent cease and desist list to prevent contact. Although the consumer is not continuously receiving calls from DRS. DRS began contacting the consumer on December 4, 2013, and the last call was January 31, 2014 during this time the consumer was called 4 times. Anything beyond these 4 unanswered calls was not DRS.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
RE: [redacted], Complaint ID#[redacted]
Dear [redacted],
0px;">Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I have personally reviewed this call, and I sincerely apologize for the behavior of the agent who handled this call. I also apologize for any emotional distress the behavior of the agent may have caused. Further discipline action has been taken for the way the call was handled.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
RE: Revdex.com Case No[redacted]
Good afternoon [redacted],
Customer service is our top priority, and we appreciate your bringing this to our attention. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalf. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, the alleged account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If you have further questions or concerns, please feel free to contact the Compliance Department.
With Best Regard
[redacted]
Compliance Auditor[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions is a third party collection agency, and the consumer's account has been closed in our office, and returned to our client. DRS is not able to guarantee the consumer that their account will not be sold as this is not an authorized area for DRS to handle. Please advise the consumer that there will be no further contact from DRS regarding this matter.
RE: Revdex.com Case No: [redacted], Good morning [redacted], Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection...
agency like Dynamic Recovery Solutions. Our client maintained that they still had an outstanding balance on this account. It would be our pleasure to update your records with any letter of satisfaction and/or paid in full letter to show that you no longer owe this debt if you wish to provide. Dynamic Recovery Solutions has cease & desist your account pending information regarding the original media request. Please feel free to contact the Compliance Department directly if you have additional questions or concerns. With Best Regards, [redacted] Compliance Auditor[redacted]
Reference:
yes;"> [redacted]
DRS Account #: Not Applicable
To Whom it May Concern:
Dynamic
Recovery Solutions, LLC (DRS) is not
attempting to contact the consumer. DRS was provided the wrong number, and
apologizes for any inconvenience this may have caused. In the future, if the
consumer receives unwanted phone calls from DRS the quickest method to resolve
their problem is to answer and inform the representative to cease contact. Our
representatives are trained to professionally handle situations such as this,
and would be happy to help.
Respectfully yours,
Compliance Administrator
Enclosures: [redacted] Call History
cc: [redacted] Auditor /
Compliance Manager
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions is a
legitimate third party collection agency that collects on past due accounts...
for
our clients. Dynamic Recovery Solutions does not engage in any fraudulent
activity to misinform abuse or harass any consumer. We are currently licensed
and bonded in all applicable states that require such licensing, and would
receive severe penalties and fines for such fraudulent activity. Dynamic
Recovery Solutions does acknowledge that the account is not within the statute
of limitations, which would imply we had an intention to pursue legal action,
and that is far from any current or future action on our behalf. The
statutes of limitations provide a time frame against you by a creditor to
recoup their financial loss legally. The monies are still owed after that time
frame has expired. The consumer stated that he received numerous letters, and
we sent one on 2-3-2015, and it has not been returned undeliverable. Dynamic
Recovery Solutions has not received the consumer’s cease & desist letter to
date they sent on 3-1-2015. Per company policy when a complaint of this
nature is received, the account is placed in a "cease &
desist" status. Also, your account has been CLOSED in
our office, and returned to our client. There will be no further contact from
Dynamic Recovery Solutions regarding this matter. If you have further questions
or concerns, please feel free to contact the Compliance Department.
By law and in
compliance with the Fair Debt Collection Practices Act (FDCPA) DRS MUST
permanently cease communications in relation to this account. There will be no
further contact with the consumer from Dynamic Recovery Solutions.
Our hours of operation: Monday-Friday
from 8:00am EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm EST. If the
consumer has any further questions or concerns, we encourage them to contact
our customer service department at [redacted] or our toll free
telephone number at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
Dynamic recovery solutions
Original creditor: [redacted] credit service inc
Current owner : [redacted] LLC
Account:[redacted]
Total:$701.27
I demand one letter from your company saying that I don't own you or your client any money, since this is not the first time I got letter from you .
I'll wait for 30 days until I start with legal actions against Dinamic recovery solutions .
Regards,
[redacted]
April 2, 2014
[redacted]Dispute Resolution Director
Better...
Business Bureau of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear[redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. We do apologize for contacting **.[redacted] and any undue stress this may have caused.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status, and returned to our client. With the information provided the Consumer was not found in our system please ask the Consumer to provide the number they were contacted on, their social, or the DRS account number.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
RE: [redacted], Complaint ID#[redacted]
Dear[redacted]
Please thank the...
Consumer for providing adequate information to resolve their issue. It seems their telephone number was under an account that does not have their name, we have the wrong number. We thank the Consumer for bringing this discrepancy to our attention. The number has been added to our cease and desist list, the Consumer should receive no further calls from Dynamic Recovery Solutions, LLC.
Sincerely,
[redacted]Compliance Administrator
Dynamic Recovery Solutions, LLC
[redacted]
[redacted]
face="Calibri">Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted]’s complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account due to it being paid prior and requesting no further
contact.
In reference
to [redacted]’s complaint Dynamic Recovery Solutions does not do any type of
credit reporting.
Per company policy
when a complaint of this nature is received, we cease all activity on the
account in our office and the file is returned to our client.
If [redacted] has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and...
regulations. I have personally reviewed the calls with [redacted], and I formally apologize for the behavior of the agents who handled these calls. The reason our agents needed to verify the last four of the Social Security Number is because it is against the law for us to give out information to a third party. Dynamic Recovery Solutions, LLC (DRS) takes this very seriously, as we do not want to give out sensitive information to a wrong party. Further discipline action has been taken for the way the call was handled. In regards to [redacted] receiving documentation, Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clients. Due to this the documents the consumer is requesting are not on file with our company. The consumer’s account has been updated to reflect their desire for original documents, and DRS in accordance with the Fair Debt Collection Practices Act (FDCPA) will cease collection efforts until they can be provided. If the consumer has any questions in the interim they are more than welcome to contact DRS Customer Service at[redacted] or via our website Dynamicrecovery.com. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions[redacted]
RE: [redacted], Complaint ID#[redacted]
'serif'; mso-bidi-font-size: 12.0pt;"> Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
February 24,...
2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If the consumer was contacted in error DRS does apologize, but the consumer has only been contacted by phone twice in regards to this account. As during the second conversation the consumer stated they would need something sent by mail and that they had never heard of the debt and ended the call. The Fair Debt Collection Practices Act (FDCPA) does not allow an agency to continue collecting a debt that has been disputed. Therefore DRS has not been in contact with the consumer since this call, and will not be until the documents requested can be provided. According to our records DRS has not been in contact with the consumer, if the consumer is still receiving contact please ask them to provide the number so that we may update the status in our system.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
RE: Revdex.com Case No:
[redacted]
Good afternoon [redacted],
Customer service is our top priority, and our representatives are trained to be professional and...
follow all guidelines required by federal and state laws and regulations. I have personally monitored this phone call, and I sincerely apologize for the behavior of the agent who handled the call. Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalf. Dynamic Recovery Solutions does not engage in any identity theft and/or fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity.
Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions. . Per company policy when a complaint of this nature is received, the account and all your contact and/or personal information are placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this matter. If you have further questions or concerns, please feel free to contact the Compliance Department.
With Best Regards,
[redacted]
Compliance Auditor
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have exhausted all avenues in locating an account for Mr. [redacted] based on the information provided.
If Mr. [redacted] could provide DRS with more information we would be more than happy to search our records.
Thank you
[redacted]...
[redacted]
Compliance Team Lead
RE: George Ortega, 10027051
mso-bidi-font-size: 12.0pt;">Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a legitimate 3rd party debt collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If this is the case, Dynamic Recovery Solutions, LLC, (DRS) does apologize for any undue stress our contact may have caused.
Our records indicate a refund was processed on April 29th, 2014 in the amount of $276.52.If the consumer has any further questions or issues with receiving the funds, they are free to contact our Customer Service department at ([redacted].
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]
The item is still on my [redacted] credit report n until such time as it is removed, the matter will stay unresolved. The business has stated that they have submitted paperwork to remove their item from.my file, now I want to see it removed before the matter will be considered resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I do not have an account with this company. This company "fishes" for information to collect a debt. They called multiple times everyday for more than 2 weeks. Proper resolution would be for them to erase my phone number, ([redacted], from their database. I will not provide them with any more information as I know they are attempting to gather information to collect a debt from a person that has never lived at my home nor do I know.
Regards,
[redacted]