[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE:
[redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
[redacted]
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Some of these accounts are very old and out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect it. Being out of the statute of limitations can also explain why a consumer will not see this account on their credit report. It lastly can also explain why the original creditor would have no record of it. This account has been sold into collection due to the original creditor not being able to recoup their losses in the time provided through litigation, therefore the debt is sold. It is not uncommon for the original creditor to delete record of a debt this old; it is no longer relevant to them legally or financially.
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize for the behavior of the agents who handled this call. Further discipline action has been taken for the way the call was handled.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. I have lived at this address for 13 years and address is listed on all credit reports. I have never received anything from [redacted] or dynamic recovery and don't Know what they re talking about. I never received a dunning letter and as outline in credit laws they must notify me before the report it to credit bureau. I contacted [redacted] and they forwarded me to Dynamic recover. I have no intention of verifying anything. They have to verify it. I am about to start legal complaint with the consumer protection agency to have this remove. They have not met their legal obligations in this matter. Revdex.com Case number [redacted] filed in Greenville, SC
Regards,
[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions has received the consumer's request to cease any communication. DRS was attempting to reach a different party.
Dynamic Recovery Solutions also accepts verbal cease & desist. Per company policy when a complaint of this nature is received, the...
telephone number has been placed in a "cease & desist" status. Also, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Dynamic Recovery Solutions has ceased any and all communication for collection of the alleged debt, and the consumer will receive no further communication from Dynamic Recovery Solutions.
RE: Case #: [redacted], Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery...
Solutions. Our client in this case is [redacted] & [redacted] and they have been contacted regarding your dispute of the credit inquiry, and to update your consumer report accordingly. There will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our client. Customer service is our top priority, and we appreciate your bringing this matter to our attention. . If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
At this point, it seems this issue isn't going to be resolved int this forum. Of course Dynamic will deny any liability under federal law; that's what their lawyers are hired to do. There's a few issues though. The link to [redacted] doesn't really prove anything other than that [redacted] is in place for DRS, if even that.
Let's look at the list of features, specifically the Click-to-Call feature for "manual dialing." First, [redacted] itself is the very definition of an ATDS under the TCPA. It stores numbers, the numbers are generated for agents, and even if they have to "click" to call, they never dialed the number. If we look at DRS's workflow for its agents, the agent(s) that called my cellphone, didn't manually dial that number by any stretch of the imagination. Now, if DRS wishes to test then theory, that was confirmed here against [redacted], Inc,
http://[redacted]/
Then by all means, they can test this theory in court and see where it ends up in the 6th circuit as well.
Currently, I don't see the Revdex.com being able to resolve the complaint. I'm insistent that there TCPA was violated, DRS is insistent on denial of such allegations. This is a matter better suited for litigation. It's unfortunate we couldn't come to an amicable resolution here.
To be certain, I'm not at all satisfied with the response, showing [redacted]'s capacity to do certain things doesn't absolve the company from the liability, nor does it even prove that it used such features. That would require extensive discovery, which will come, just not here with the Revdex.com.
Regards,
[redacted]
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several...
business exchanges, it is possible that a mistake could have been made. Dynamic Recovery Solutions, LLC (DRS) also has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account. Sincerely,[redacted] Compliance Administrator Dynamic Recovery Solutions[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.
Please be advised that there is no 'client' to return a file to as there has never been an open account with the stated bank. The whole case of collecting money on an account that I have never had is bogus to begin with.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
Regards,
[redacted]
This is how they seem to respond to every complaint. I'm not questioning the validity of the debt, I'm questioning the existence of the debt. I want them to prove that they have a debt related to a [redacted] card opened in my name when I was only 15 years old, as they claim. I believe they're committing intentional fraud and attempting to collect a debt that they created out of thin air. I'm seeking verifiable proof of a legitimate account that was in my name. Such proof would be evidence that I was a victim of identity theft, so I would think they'd be more than willing to send it to me. Revdex.com archives are filled with complainants who accuse this company of contacting them about a debt that they know nothing about. Each time the company promises to cease and desist, but never verifies the debt. I don't believe that's a coincidence.
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]%3
RE: [redacted], Complaint ID#[redacted] Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different...
businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. To our knowledge our client does not have the requested documents. Therefore in compliance with the Fair Debt Collection Practices Act (FDCPA) DRS will cease collection efforts. We have flagged the account accordingly. It has been closed in our office and returned to our client. Dynamic Recovery Solutions submitted a request to have the inquiry removed from [redacted] Credit Report on June 6th, 2014. If [redacted] has any concerns or issues regarding this request, she is welcome to contact our Customer Service Department at[redacted]. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account. Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In addition, I would appreciate a letter from the Debt Collector in reference to the closure of this account.
Regards, [redacted]
February 19, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) had no record of the consumer’s account being reported as a disputed account; therefore we did begin collection activity in February 3, 2014. DRS has only been able to speak with the consumer once on 2/8/14. During this conversation the consumer informed our collector this account is not valid and gave their attorney’s information. In accordance with the Fair Debt Collection Practices Act (FDCPA) DRS ceased collection efforts, according to our records DRS has not contacted the consumer since then. If this is not fact please ask the consumer to provide the number that we called them on after 2/8/14 as it needs to be marked as “Do Not Call” in our system. The consumer also disputed this debt via our website on 2/10/14, again this is not an account that DRS is actively collecting due to the consumer statement when DRS first spoken with them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with a notation of this complaint. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE:[redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]%3
I want the Dynamic Recovery Solutions to own up to the rudeness of their customer service representative when speaking with someone then based on the recording [redacted] stated she is going to let me just sit while she notate the account and clearly that was because she was being RUDE No matter how nice I was trying to be with her....so own up to it and I will accept NEVER being contacted by Dynamic Recovery Solutions again!!!!
Thank you
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,[redacted]
[redacted], Consumer
Operations Director
Revdex.com of the
Upstate
408 North Church Street, Suite
C
Greenville, SC 29601
Dear [redacted],
Unfortunately due to the fact that Mr. [redacted] refuses to relinquish any further information to assist Dynamic Recovery Solutions (DRS) in locating the account in question. We can not guarantee that Mr. [redacted] will no longer receive phone calls and or letters due to the fact we do not know what information to delete from our
database. If Mr. [redacted] would like to provide any information to assist DRS in locating the account in question we encourage him to contact our Chief Compliance
Officer [redacted].com .
Regards,
[redacted]
MESSAGE FROM BUSINESS:RE: Revdex.com Case No: [redacted] Good morning [redacted], Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. Further, you stated in your complaint that you have asked for debt validation regarding this account in writing, and it appears that Dynamic Recovery Solutions has made an attempt to send you the debt validation in writing for this account on September 4, 2014 to the address of [redacted] and it has not been returned to our office. The initial correspondence that we sent you is a validation notification as well, and has all contents per FDCPA, plus it also gave options to resolve the debt, the notice included: •the amount of the debt; •the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor. • If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. Please accept our apologies on contacting you in error. There will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our client. Customer service is our top priority, and we appreciate your bringing this matter to our attention. Please feel free to contact our Compliance Department if you have further questions or concerns. With Best Regards, [redacted] Compliance Auditor [redacted]
February 11, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. Some of these accounts are very old and out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect it. Being out of the statute of limitations can also explain why a consumer will not see this account on their credit report. It lastly can also explain why the original creditor would have no record of it. This account has been sold into collection due to the original creditor not being able to recoup their losses in the time provided through litigation, therefore the debt is sold. It is not uncommon for the original creditor to delete record of a debt this old; it is no longer relevant to them legally or financially.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly, and will inform our client of this complaint. There will be no further collection activity from Dynamic Recovery Solutions regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
February 28, 2014
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE:
[redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
[redacted]Dynamic Recovery Solutions
[redacted]
RE: [redacted], Complaint ID#[redacted]
Dear [redacted]...
[redacted]
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Some of these accounts are very old and out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect it. Being out of the statute of limitations can also explain why a consumer will not see this account on their credit report. It lastly can also explain why the original creditor would have no record of it. This account has been sold into collection due to the original creditor not being able to recoup their losses in the time provided through litigation, therefore the debt is sold. It is not uncommon for the original creditor to delete record of a debt this old; it is no longer relevant to them legally or financially.
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize for the behavior of the agents who handled this call. Further discipline action has been taken for the way the call was handled.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. I have lived at this address for 13 years and address is listed on all credit reports. I have never received anything from [redacted] or dynamic recovery and don't Know what they re talking about. I never received a dunning letter and as outline in credit laws they must notify me before the report it to credit bureau. I contacted [redacted] and they forwarded me to Dynamic recover. I have no intention of verifying anything. They have to verify it. I am about to start legal complaint with the consumer protection agency to have this remove. They have not met their legal obligations in this matter. Revdex.com Case number [redacted] filed in Greenville, SC
Regards,
[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions has received the consumer's request to cease any communication. DRS was attempting to reach a different party.
Dynamic Recovery Solutions also accepts verbal cease & desist. Per company policy when a complaint of this nature is received, the...
telephone number has been placed in a "cease & desist" status. Also, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Dynamic Recovery Solutions has ceased any and all communication for collection of the alleged debt, and the consumer will receive no further communication from Dynamic Recovery Solutions.
RE: Case #: [redacted], Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery...
Solutions. Our client in this case is [redacted] & [redacted] and they have been contacted regarding your dispute of the credit inquiry, and to update your consumer report accordingly. There will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our client. Customer service is our top priority, and we appreciate your bringing this matter to our attention. . If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
At this point, it seems this issue isn't going to be resolved int this forum. Of course Dynamic will deny any liability under federal law; that's what their lawyers are hired to do. There's a few issues though. The link to [redacted] doesn't really prove anything other than that [redacted] is in place for DRS, if even that.
Let's look at the list of features, specifically the Click-to-Call feature for "manual dialing." First, [redacted] itself is the very definition of an ATDS under the TCPA. It stores numbers, the numbers are generated for agents, and even if they have to "click" to call, they never dialed the number. If we look at DRS's workflow for its agents, the agent(s) that called my cellphone, didn't manually dial that number by any stretch of the imagination. Now, if DRS wishes to test then theory, that was confirmed here against [redacted], Inc,
http://[redacted]/
Then by all means, they can test this theory in court and see where it ends up in the 6th circuit as well.
Currently, I don't see the Revdex.com being able to resolve the complaint. I'm insistent that there TCPA was violated, DRS is insistent on denial of such allegations. This is a matter better suited for litigation. It's unfortunate we couldn't come to an amicable resolution here.
To be certain, I'm not at all satisfied with the response, showing [redacted]'s capacity to do certain things doesn't absolve the company from the liability, nor does it even prove that it used such features. That would require extensive discovery, which will come, just not here with the Revdex.com.
Regards,
[redacted]
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several...
business exchanges, it is possible that a mistake could have been made. Dynamic Recovery Solutions, LLC (DRS) also has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account. Sincerely,[redacted] Compliance Administrator Dynamic Recovery Solutions[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.
Please be advised that there is no 'client' to return a file to as there has never been an open account with the stated bank. The whole case of collecting money on an account that I have never had is bogus to begin with.
Regards,
[redacted]
No [redacted] since I have the information to the hospital and collection service we will not need to do the call, thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
Regards,
[redacted]
This is how they seem to respond to every complaint. I'm not questioning the validity of the debt, I'm questioning the existence of the debt. I want them to prove that they have a debt related to a [redacted] card opened in my name when I was only 15 years old, as they claim. I believe they're committing intentional fraud and attempting to collect a debt that they created out of thin air. I'm seeking verifiable proof of a legitimate account that was in my name. Such proof would be evidence that I was a victim of identity theft, so I would think they'd be more than willing to send it to me. Revdex.com archives are filled with complainants who accuse this company of contacting them about a debt that they know nothing about. Each time the company promises to cease and desist, but never verifies the debt. I don't believe that's a coincidence.
April 1, 2014
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]%3
RE: [redacted], Complaint ID#[redacted] Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different...
businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. To our knowledge our client does not have the requested documents. Therefore in compliance with the Fair Debt Collection Practices Act (FDCPA) DRS will cease collection efforts. We have flagged the account accordingly. It has been closed in our office and returned to our client. Dynamic Recovery Solutions submitted a request to have the inquiry removed from [redacted] Credit Report on June 6th, 2014. If [redacted] has any concerns or issues regarding this request, she is welcome to contact our Customer Service Department at[redacted]. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account. Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In addition, I would appreciate a letter from the Debt Collector in reference to the closure of this account.
Regards, [redacted]
February 19, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) had no record of the consumer’s account being reported as a disputed account; therefore we did begin collection activity in February 3, 2014. DRS has only been able to speak with the consumer once on 2/8/14. During this conversation the consumer informed our collector this account is not valid and gave their attorney’s information. In accordance with the Fair Debt Collection Practices Act (FDCPA) DRS ceased collection efforts, according to our records DRS has not contacted the consumer since then. If this is not fact please ask the consumer to provide the number that we called them on after 2/8/14 as it needs to be marked as “Do Not Call” in our system. The consumer also disputed this debt via our website on 2/10/14, again this is not an account that DRS is actively collecting due to the consumer statement when DRS first spoken with them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with a notation of this complaint. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
March 26, 2014
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE:[redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]%3
I want the Dynamic Recovery Solutions to own up to the rudeness of their customer service representative when speaking with someone then based on the recording [redacted] stated she is going to let me just sit while she notate the account and clearly that was because she was being RUDE No matter how nice I was trying to be with her....so own up to it and I will accept NEVER being contacted by Dynamic Recovery Solutions again!!!!
Thank you
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,[redacted]
[redacted], Consumer
Operations Director
Revdex.com of the
Upstate
408 North Church Street, Suite
C
Greenville, SC 29601
Dear [redacted],
Unfortunately due to the fact that Mr. [redacted] refuses to relinquish any further information to assist Dynamic Recovery Solutions (DRS) in locating the account in question. We can not guarantee that Mr. [redacted] will no longer receive phone calls and or letters due to the fact we do not know what information to delete from our
database. If Mr. [redacted] would like to provide any information to assist DRS in locating the account in question we encourage him to contact our Chief Compliance
Officer [redacted].com .
Regards,
[redacted]
MESSAGE FROM BUSINESS:RE: Revdex.com Case No: [redacted] Good morning [redacted], Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. Further, you stated in your complaint that you have asked for debt validation regarding this account in writing, and it appears that Dynamic Recovery Solutions has made an attempt to send you the debt validation in writing for this account on September 4, 2014 to the address of [redacted] and it has not been returned to our office. The initial correspondence that we sent you is a validation notification as well, and has all contents per FDCPA, plus it also gave options to resolve the debt, the notice included: •the amount of the debt; •the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor. • If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. Please accept our apologies on contacting you in error. There will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our client. Customer service is our top priority, and we appreciate your bringing this matter to our attention. Please feel free to contact our Compliance Department if you have further questions or concerns. With Best Regards, [redacted] Compliance Auditor [redacted]
February 11, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. Some of these accounts are very old and out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect it. Being out of the statute of limitations can also explain why a consumer will not see this account on their credit report. It lastly can also explain why the original creditor would have no record of it. This account has been sold into collection due to the original creditor not being able to recoup their losses in the time provided through litigation, therefore the debt is sold. It is not uncommon for the original creditor to delete record of a debt this old; it is no longer relevant to them legally or financially.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly, and will inform our client of this complaint. There will be no further collection activity from Dynamic Recovery Solutions regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]