Peter A. Haigh, Inc.

Customer stated the issue has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Earl called and stated he was going to see if he could give us a warranty to be reimbursed for the engine and requested I call him back on MondayI called Monday, Tuesday and Wednesday and have not received a call back from Earl to resolve this matterTherefore , I will not accept their response and this matter.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have emailed Earl B*** a complete page report from the warranty company on 2/explaining why the warranty denied my claimEarl B*** said that he and another member of the team would review it and get back to meOn 3/1/I called earl back and he has yet to get back to regarding the matterI do not accept Dixie Importa responseEcause they know have the legal information from my warranty company stating that they denied the claim and the reason whyI also faxed this information over to *** *** as well and spoke to him on Monday 2/explaining everything in detail and I am looking for a resolution because it has been almost a month and they are dragging their feet on the situation (Dixie Imports)
Regards,
*** ***

CUSTOMER PURCHASED VEHICLE AND HAS AN ATTORNEY WORKING WITH HERWE HAVE NO REASON TO REFUND MONEY OR PURCHASE THE CONTRACT BACK FROM THE BANK, WE HAVENT DONE ANYTHING WRONG.

Mrs *** my name is *** *** and I have taken over as GM at both Dixie Imports and Dixie Motors I would like to see what I can do to resolve this matterplease feel free to respond back so we can put this behind us and in the near future help you with your car purchaseThank you for your time

Revdex.com:
I was able to speak with Chris on Thursday 6/23/17, after leaving messages every day I was able to drop the car off on Friday 6/24/and was told they would need the car for a couple of days and that they did not have a loaner to give meI am now waiting to see if Dixie Imports will fix everything noted in my complaint that we originally agreed upon at the time of the sale on 5/27/
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for your concernsThis account is not exactly what transpiredThe customer failed to honor thier end of the contract which resulted in us repossessing the MountianeerThe customer became extremely belligerent, called the police, who had to ask her to leaveWe work hard to provide a
positive selling atmosphere, and strive to give great customer serviceUnfortunately we cannot please everyone

Thank You for the information provided about your purchaseI checked into the matter and saw that you had recently purchased this vehicle from us as of 04/22/and denied the warranty that was providedOur Desk Manager Earl B*** has tried to return your call on several occasionsWe are
willing to fix this matter please call us when you have time

Thank You for the information provided about your purchaseI checked into the matter and saw that you had recently purchased this vehicle from us as of 04/22/and denied the warranty that was providedOur Desk Manager Earl B*** has tried to return your call on several occasionsWe are
willing to fix this matter please call us when you have time

*** is to drop her car off tomorrow 03/24/to have the repairs doneWe will be giving her a loaner car till vehicle is repaired

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have
reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I would let to have this matter resolvedI want a refund of the $dollars I put down on the car
Regards,
*** ***

This vehicle has been repairedWe repaired the car before he toke position.

The person who done this report has never done business with Dixie Imports, Inc Thank You, *** ***

Earl is contacting customer to apologize and come up with a solution for the customers inconvenience of the salespersons neglect of not responding to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject the business response because as I stated to the previous rep of Revdex.com they are dragging this out and it's even got to the point that Dixie Imports are stating that they do not have record of doing business with me When I purchased my vehicle the check engine light was on and MrE B*** said that my warranty could cover that but I would have to wait 2/weeks so that my warranty company would approve it He said that the job was too expensive and he wouldn't fix it but guaranteed that my warranty company would which is why I too it off the lot I then came back a week later saying that myc ar was riding funny and my check engine light is still on and he said that again my warranty would cover it and just wait a little longer so they wouldn't think that it was preexisting They continuously state that they are waiting for a response from the warranty company and I sent over a page report from the legal depart of my warranty company stating why the denied the claim I have continuously done my part and have not came up with a resolution
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

The vehicle was purchased by *** husband and not herWe verified that he was a signer on the accountOur credit card machine was down the day the card was swiped. This was a downpayment for a purchase of a vehicleAs far as her concerns that we will run the card againWe no longer
have her card information as it had been shredded as promised to her husband

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have
reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed app*** below
First of all, Dixie Motors was well aware of the bait and switch tactic it was using in selling us a vehicle and perhaps the proper and fair thing to have done at the time was to say the car was replete with issues considering it took three weeks for Dixie Motors to get the car to start, telling us it was something as simple as ordering the "correct part" from WisconsinWhen we "toke position" (and I assume Dixie Motors means 'took possession'; if not, my apologies) of the vehicle, we were promised a y***'s warranty to cover any other problems which we believe they had to have known about but did not say thenThe warranty only became an issue when we tried to pursue it, having barely driven the vehicle for a few days before we began to list its problems, internal and externalDixie app***ed to have also been annoyed with our initial complaint to the Cincinnati Revdex.com which *** *** confronted us about and we believe they withdrew the promise to give us the warranty out of spite.This matter has not been resolved
Regards,
*** ** ***

This vehicle has been repairedWe repaired the car before he toke position