Orig3n

ordered and registered my test in Sept 2019
I waited and finally got a response
my sample was not good enough they would send me two more tests free
I returned both in early Nov 2019
today NOT a word or message
this is a complete and total let down
I paid for a product I have yet to receive!
seems the end of this year has not been good for your company
sadly it's going to get worse with this format
please advise how to get a refund this year

I read the reviews and thought I'd give this business the benefit of the doubt. The reviews are accurate. I paid $99 at *** for the Nutrition product. The label says 2-3 weeks; however, when contacted "Mike" said 4 weeks and to check back if I haven't heard anything. Well, it's been over 4 weeks and I've heard nothing. Avoid this company.

On September 26 2019 I purchased two DNA test kits from Orig3n; the Fitness and Nutrition bundle and the Beauty tests. These kits were purchased online at Orig3n’s website.

The kits were received at my home a few days later. On October 1st I registered the kits through their online app, completed the test and mailed it in using the test tubes and mail envelopes provided.

On October 8th I received two emails (one for each kit) indicating the samples were received and two more emails on October 9th indicating that the samples were being analyzed.

The kits and their website state the samples take up to 4 weeks to analyze. On October 31st I received one email that my results were ready. I logged in and the nutrition portion of my results was available on the app. A day later two more emails came saying ‘results ready’ and the fitness portion of the first kit was also ready. At this time I did not receive results for the Beauty test and the app continued to give me the message they take up to 4 weeks.

On Nov 7th I reached to their customer service contact on the website after 6 weeks had passed. I received a response on November 14th from a contact named *** stating sometimes it takes longer for the kits to process.

On Nov 21st I received another email stating that my results were ready but when I logged in online the same message regarding the Beauty Kit taking 4 weeks appeared (at this point it was approaching 7.) I reached out again to *** who apologized, reiterated it takes a while and offered me two mini kits for free while I wait.

I wrote back stating I just want my results and not the additional kits as I had gotten the majority of their tests in the kits I purchased already. No response.

On December 3 I wrote again stating it had been 8 weeks and I had not received my results or any communication and that I wanted a refund. I suspect they lost my results. A week has gone by and still no response.

Having this happen with any product is upsetting, but the fact that they are in possession of my DNA and this incompetent is making me very uneasy. I am probably not the only person having this issue and felt I should report it for my own well being, as well as, that of others.

I decided after purchasing that I didn’t want to do it anymore, should have read reviews prior, and I went to their website to see who I needed to email or call. I searched for an hour and couldn’t find anybody. I eventually got to A point where I could ask A question on their website and after hunting down A phone number (thanks ***) called as well. Never received A phone call back but did receive one email. The information he gave me about refunding was Incorrect bc I did not order through *** but through their website directly. I have sent multiple email asking if I return it to not put it on *** (don’t have that app anymore for like a year) and that I ordered directly through them. I just want to know before I send it back that they will refund me correctly. I have never had A company with such poor customer service and disorganized system. I don’t know how they are able to be associated with *** and *** bc I never had A problem with either.

In June 2019 I purchased a DNA kit and sent in the swab. The notification stated that the results would be returned in 4 weeks after the swab was received in the lab. It is now December 2019 and I have yet to receive a result or a refund. When I log into the app (as I just did today), I get a notification that m y results aren't ready and take 4 weeks. It's been 6 months! I am a laboratorian and I know that this simple test does not take 6 months to complete and generate a result. I would like a refund to my account since I can't seem to get the results that I paid for.

I ordered a Noom DNA test from this company in July, received the swab in the beginning of August and mailed back immediately. Results are supposed to be given back in 4 weeks. It has now been over 3 months. I tried to contact the company but could not find any customer service information on website or in required app.

I ordered a kit from them several weeks ago and sent them my DNA. It's been 6 weeks and I still haven't received any results. The application says it should have only taken 4 weeks. I tried calling their customer service line a couple of times and no one ever picked up. I left a couple of messages, but never received a call back. I would like a fund at this point, since I've never received the service. However, they won't even pick up my calls to have this done. Beyond frustrated.

I ordered an alcohol intolerance DNA test many weeks ago I never received any follow-up. It is almost impossible to find a phone number or a way to contact orig3n on their website. when you click the link for contact on the website it just directs you to the homepage. I would like a refund because I am doubting the legitimacy of the business. Plus what's the point for waiting half a year for a DNA test when I could have gone somewhere else.

My credit card was compromised on 11/19/2019. Whoever used my card purchased a DNA Fitness Test from Orig3N. The kit cost $149.00. It was mailed to me. I have contacted the company regarding return of this product and reimbursing my account for the full amount. I can't get anyone to return my calls. I just want to resolve this issue and get my money back in my account.

Test results advertised as available in four weeks. It’s been seven and no results. No response from numerous phone calls (voicemails) and emails to company.

I purchased a DNA test from this company on August 25th, and mailed it back to them two days later. They received the test on August 29th. I registered the product on their app with the confirmation number ***. They advertise on their website that it takes 4 weeks for the results to be delivered. It's been two months and a half and I haven't received anything from them and when I tried to call their customer service number, nobody picks up. Left two messages and nobody reached out to me. I would like a full refund for the $29 that I paid for the test. I am very unhappy with this purchase and the experience with this company.

I purchased a DNA kit through Noom which was to be fulfilled by Orig3n at the beginning of September 2019. I received the initial kit, collected my specimen, and mailed it back to the company. I was instructed the results would take 4 weeks to process. On October 11th I received notification from Orig3n that there was a problem with my sample and I would need to re-submit by way of a new kit they would send to me. On October 13th I confirmed my address as they requested but never received a replacement. At the end of October/beginning of November I requested a refund explaining I never received my second swab kit. I did not receive a response from the company. On November 10th I made a second request to the company requesting a refund and again received no response.

I ordered an Orig3n dna testing kit and received it on 9/7/19. On 9/18/19, I received notification that the dna sample had been received by the lab. The product advertises results within 4 weeks. Today is now 11/6/2019, and I have received no further communication from Orig3n. I have contacted them multiple times about the status of my sample, but have received no response whatsoever. The website for the company is no longer allowing me to use my login details to contact them again, and the website will not send me information on this problem, either. The sample was correctly collected, so that is not the problem. I'm am truly wondering if this lab exists at all.

I ordered a DNA test that you have to register on the Orig3n app the swab that you are testing. My swab for whatever reason, could not register. I called the company and wrote the company. I contacted ***, she said that she was going to manually enter my swab number. But, six days later I still don't have any word on how to get my swab test done. I have had the test for for 2 and a half weeks.

I ordered this Orig3n DNA service through ***onths ago. As with the other complaints, I did not hear anything. I finally received and email from “Mike” that my sample was not good enough and they will need to send out another swan kit. Well, I have not received the kit nor have I received any responses from “Mike.”
I have asked for a refund, but no response. I DO NOT recommend this service. They can’t be contacted and they do not respond to repeated emails or answer phones.

I submitted my DNA swab sample (metabolism test kit) and it was received per Orig3n email on 9/24/2019. An email from the business on 9/25/2019 stated my sample was being analyzed. I called Orig3n mid-October inquiring about where my results were as my husband had already received his results and he submitted his sample at the same time I did. The rep who answered the phone said that several genes were still being analyzed and to wait until 10/25/2019 as that would be the full 4 weeks. I have tried calling the business several times and consistently get a recording. So, I have submitted two requests online for a status update and it is 10/31/2019 and I have still not received any update. I would like a refund or my results as promised.

Sent in original sample in July in which they received on the 19th. I contacted support in late August... said it was still in process... then they emailed and said the would send out two new swabs for me that was on 09/11. Had to contact again on 09/19 to ask if sent. They sent it out then and I was told they would "expidite" it so I didn't have to wait any longer. I turned the kits around quickly and received notice that they have received them and are processing them but since that time no one answers any emails or the 800 number only rings and rings. I want what I paid for. They need to send the results.

I ordered my product over three months ago and still have not received anything from them. I call customer service and they no longer pick up the phone.

I paid to complete an Orig3n DNA test through *** for $39. I was sent a sample collector test kit in the mail. I completed the kit and labeled it appropriately, putting it in the mail. I received an email that Orig3n received my sample and would take up to 4 weeks to process my results. I would receive an email when my results were ready. I also have the Orig3n app, where I can check the status. I submitted my sample in the mail on June 28, 2019. I received notice via email that my sample arrived on July 8, 2019. On September 3rd, I contacted the company via their website to get an updated status and have not heard back. It has been 2 and half months with no response from the company, no results, and no communication.

Sent in two tests beginning in June 2019 and we are in Mid September still without any results or response for a refund! Sent 4 emails have had conversations with two separate customer service people and have had two requests go unanswered.