My Pillow, Inc.

Please contact us at ###-###-####, and we can do an exchange for you

I am rejecting this response because: This is a delay tactic by My Pillow Everything they needed to issue a RMA for me to return BOTH pillows (paid & "free") was included with my original complaint A "day money day guarantee" seems simple enough I sorry but at this stage I would not doubt that My Pillow will claim that the day return period is been exceeded.I will try one last time with MY Pillow.My Pillow can contact me by phone at 897-on Tuesday, January between 12:noon and 12:pm Easten Standard Time (EST) (that would be 11:am to 11:am Central Standard Time (CST)) with a RMA for return.OR To make it even easier, My Pillow can issue me a RMA number for return to the two pillows (paid & "free") for refund via email to me at: thomasdavida@mail.com Which is the exact same email which they have had since I placed the original order with them back in November 2106. David A*** ***
***

I am rejecting this response because: That was the same response I got when I calledAt least they are consistent if not in error

I am rejecting this response because:
The promo code was given with my order and for some reason the decision to just give me a 30% discount for king size pillow was made without my consent instead of receiving the buy one get one promotion that I expected. I returned the pillow unopened with the label that Sarah emailed my wife on Saturday. The bottom line is that I requested one pillow using the my*** code and did not receive the second pillow. As far as I am concerned this was advertising. If I wanted just one pillow I would not have used the my*** code

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I called the number, hesitantly as the business stated they would
"defiantly" exchange, hoping that what they meant was definitely I did speak with a representative who processed an exchange Still waiting on my exchange merchandise so my total acceptance will be determined on whether or not that is received

I am rejecting this response because: during the check out process, your website allowed multiple gift cards to be entered (as multiple products previously ordered over the holidays were registered) AND confirmed with CSR the amount before order would've been cancelled and was advised the amount would be the $- on your "thank you for registering your product warranty emails" there is nothing saying only one per order can be used --- very dishonest business practices/unethical and down right deceivingMy Pillow should be ashamed and the Revdex.com rating (REVOKED) obviously was earned and well deserved. WILL NEVER DO BUSINESS WITH AGAIN!!!

Initial Business Response /* (1000, 5, 2015/12/16) */
The return shipping is the responsibility of the customerThe customer contacted MyPillow on 12/15/to get a return authorization to return her pillows.The customer will receive a refund for the amount she paid, less the original shipping
charge
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The deception is something I cannot tolerate! You advertise try at no charge, you say phones are open 24/and each time I called I waited to talk to someone but after too much time I left a very detailed message that I wanted to return the merchandise and get the RMA # but when my calls were returned your staff just said were returning your callNo infoNo resolveWhy can't you just give the information? Why did I have to call FOUR times! Now I'm aggravated far too much
Final Business Response /* (4000, 9, 2015/12/17) */
We are experiencing very high call volume and call everyone back within hours
As long as you are within your 60-Day Money Back Guarantee, you can return your pillowsYou will receive your money back, less the original shipping chargeThe return shipping is the responsibility of the customer

The customer paid $for 2-business day shipping by FedEx on 12/4/17. The package was delivered on 12/11/17, well within the 2-business day shipping time frame

Initial Business Response /* (1000, 5, 2016/02/08) */
If the customer could provide an order number so I can locate his order.

The customer did not enter a promo code to receive discount.  The customer cancelled the order and received a refund.

As previously stated, return shipping is the responsibility of the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This specific policy is not stated on their website.   I never received a packing slip since I purchased from a craft show.  This policy needs to be made very clear when purchasing from the website, TV commercial, or any type of trade shows.  I also think that it needs to be made clear that the free pillow you receive in the Buy One Get One Free deal, is not really free since you would have to return it if you didn't like your original pillow purchased.  I appreciate My Pillow doing the ethical thing and issuing me my refund, but better policies and they way they are presented need to be worked on.

We can defiantly offer an exchange for a pillow with more fill.  Please contact us at ###-###-####.

We do offer a 60 day money back guarantee.  If during that time you are not satisfied, you can return your product.  The original shipping is non-refundable and the cost of return shipping is the responsibility of the consumer. We do offer exchanges for ones with more/less fill, depending...

on the issue.  If you exchange, we do cover shipping both ways.

I am rejecting this response because:
No thank you on the offer to take additional money from me. I do not trust the integrity of the company as I feel this method to have consumers pay a higher price to avoid providing 2 pillows at a loss to company profit or during a supply chain issue at Christmas should be tolerated in the business community. How about My Pillow providing the second pillow as complimentary? exactly how many consumers made this same complaint  this is not an isolated issue.

I am unable to locate this customer by name, phone number or order number that has been provided.

Initial Business Response /* (1000, 5, 2016/01/11) */
The buy one get one free offer is for 1 Standard/Queen Premium pillow is $99.97, plus shipping. With your promo code, you receive 2 Standard/Queen Premium pillows for $99.97, plus shipping.If you chose to purchase just 1 pillow, you receive 50%...

off.
If you are not satisfied with your pillow, you can contact us at [redacted] to return your pillow. We do have a 60 day money back guarantee.

If the consumer purchased from a 3rd party retailer, such as Bed, Bath & Beyond, the consumer needs to return to that retailer.  We do not offer refunds for products purchased from a 3rd party retailer.  We do cover the warranty on the pillow should the consumer wish to exchange the...

pillow.

I am rejecting this response because:
WHO WANTS TO TEST A PILLOW FOR $22.00? THE CLAIM ON THE COMMERCIAL WAS 'AT ABSOLUTELY NO COST TO YOU', AND WE WANT OUR ENTIRE AMOUNT BACK. WHEN THE PHONE CALL WAS MADE TO FIND OUT HOW TO RETURN THE PILLOW, THE CUSTOMER SERVICE AGENT SAID THAT IF WE BOUGHT THE RETURN LABEL THROUGH THE COMPANY, WE WOULD GET A FULL REFUND. WHEN THE CREDIT CARD STATEMENT CAME IN THE MAIL, IT WAS CLEAR THERE WAS NOT AN ENTIRE REFUND.IN SHORT, THE COMPANY HAS DECEPTIVE PRACTICES TO SELL A POOR QUALITY PRODUCT. THERE IS NO WAY THAT AMOUNT FOR SHIPPING CAN BE  JUSTIFIED

I am rejecting this response because:
They have no record of receiving it because they don’t want to have a record of receiving it uncanny. It wasn’t until  I left a message telling them that if I didn’t get a call back I would be contacting the Revdex.com that I finally received a call back after the fifth car. I will be looking through every single receipt in my taxes just in case it went there, but I suggest they keep looking for my return because they have Two extra pillows in their warehouse that I returned over a month ago.