My Pillow, Inc.

The pillow sold at a retail store is not of a lesser quality The pillow that is sold at a retail store is our Classic pillow. The Classic pillow only comes in levels of support and does not have a 2” gusset. The Premium pillow has levels of support and has a 2” gusset.
The Premium pillow is not sold in any retail stores

Since you purchased from Bed, Bath & Beyond, you must return the pillows for a refund to them

Initial Business Response /* (1000, 5, 2016/01/25) */
Your order was only placed for pillowYou did receive 50% off that pillowIf you would like to purchase an additional pillow at 50% off
The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping
With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping
Initial Consumer Rebuttal /* (3000, 7, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their advertising practices are unethicalI was under the impression I was getting pillows for the price of $After I received my pillow, I read the reviews on this company, which I now know I should have done before my purchase, And I see there are plent of other people that have the same issue with this companyIf nothing else, I at least want the other pillow that I thought I was getting, which by the way, is not worth the moneyI am going on pure principal nowI want this company to stop advertising and taking advantage of peopleIt is wrong that they keep getting away with this! Tank you, Laurie Hunt
Final Business Response /* (4000, 9, 2016/01/27) */
The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shippingWith your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping

The return shipping is the responsibility of the customerThis order was placed online and the customer must click agree to the terms and conditions Within the terms and conditions it states that the customer is responsible for return shipping

I am rejecting this response because:
The box clearly states day money back guarantee, and on TV Mike also advertises the guaranteeHe says nothing about purchasing from a third party voids the guaranteeThis is very misleading and I believe it is also advertisingIf the guarantee is obsolete when purchased in retail stores it should be packaged differently or not sold to retail stores for consumer purchaseFurthermore I do not have the box for return to the retail storeI still believe it is up to you to refund my money. ***

Our gift cards state on it "only one card per order"

Your order was only placed for pillowYou did receive 50% off that pillowIf you would like to purchase an additional pillow at 50% off, I can waive the shipping charge The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping and tax where
applicable. With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping and tax where applicable

Customer only placed pillow in his cart and did not apply a promo code and paid full price for pillow I have reshipped another pillow to the customer

I am rejecting this response because:There not truthful in advertising and very rude to customers

The customer has been refunded on 7/3/The refund can take 3-business days to reflect in her account

I am rejecting this response because:I do not have tracking labels. Since MyPillow sent packing labels it's unclear to me at which stage I would have received such labels. In any event I don't have any (let along four!) MyPillos in my house

We did send the customer a label to send her pillows back. The tracking on the return label has not been scanned at the post office and it appears the customer has not sent the pillows back using our labelWe have advised the customer to provide a receipt of her dropping it off at the post
office

The customer's order was only placed for pillowThe customer did receive 50% off that pillowIf the customer would like to purchase an additional pillow at 50% off, I can waive the shipping charge The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus
shipping. With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping

I am rejecting this response because:You do not have a physical presence in Illinois. Attending an occasional show in Illinois does not constitute physical presence

The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping. With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping The Classic pillow that the consumer saw on Amazon only comes in levels of a support and does
not have a 2" gusset The buy one get on free offer is for our Premium pillow The Premium pillow comes in levels of support and does have a 2" gusset The Premium pillow is not sold in any catalogs or retail stores

I am rejecting this response because:
When I spoke with manager Jamie on 10/I hesitantly gave her my debit card info however if they do not keep this info on file how is it they continue to debit my account?

The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping. With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping

Again, you never entered a promo code Did you have a promo code that I can apply to your order?

I am rejecting this response because:this still does not answer why the ad says BUY ONE GET ONE FREEYour advertisement on TV is not saying you have to buy pillowsI bought one pillow I expect to get one freeYour ad needs to be changedThat is advertisingaccording to what you are saying I am just getting 50% off any pillow I buy, but I am not actually getting one free

The customer purchased pillows and only returned pillow Please see correspondence of email below. Thank you for the offer, but I'll take care of postage.Kindly advise a return address.Thanks again!***Today is a gift! On Jan 11, 2017, at 4:PM, MyPillow Orders
wrote:Hello, Before I set up that return, we do offer a return label for $to be deducted from your refundWould you like to use our return label, or return the product back on your own? I will create a return authorization order for you as soon as I hear back from you about the label. Thank you and have a nice day. Terry From: tris [***] Sent: Wednesday, January 11, 3:PM To: MyPillow Orders Subject: Re: Oder# *** This one. On Jan 11, 2017, at 2:PM, MyPillow Orders wrote:Hello: You have white and green, no yellowIs it one of the white levels? Thank youVichika C.MyPillow, Inc.*** *** *** *** *** ***Chaska, MN 55318###-###-#### From: *** [***] Sent: Wednesday, January 11, 1:PM To: MyPillow Orders Subject: Re: Oder# *** I believe yellow Today is a gift! On Jan 11, 2017, at 1:PM, MyPillow Orders wrote:Hello: Which pillow will you be returning? Thank you, Sherry M.Customer OperationsMyPillow, Inc.*** *** *** *** *** ***Chaska, MN 55318###-###-####[email protected] From: *** [***] Sent: Wednesday, January 11, 12:PM To: MyPillow Orders Subject: Re: Oder# *** No thank you, just a returnToday is a gift! On Jan 11, 2017, at 12:PM, MyPillow Orders wrote:Hello ***The order shows you have s/q white and s/q green premium pillowsWould you like to try an exchange on one of those pillows for more fill/more supportThe colors represent our support levels. The yellow support level is our lower fill level; the white is our medium fill level; the green is our firm fill level and the blue is our very firm fill level. Thank YouDoriCustomer Operations From: *** *** [***] Sent: Wednesday, January 11, 11:AM To: MyPillow Orders Subject: Oder# *** Hi!We would like to return pillow from the order. The pillow goes soft after a nights sleep and just doesn't fit our needs.Please advise return info as well as refund amount.Many thanks*** ***