My Pillow, Inc.

Initial Business Response /* (1000, 5, 2015/07/09) */
The customer is responsible for return shippingThe customer requested cutting up the product to return it, unfortunately we would not accept the return in that conditionWe advised the customer that she can take the product to UPS or FedEx to
have them help her package the topper up and ship the return topper back to us
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am years oldI have a small carI cannot fit a queen size mattress topper in my car unfoldedAs the topper will be tossed out when they receive it, it would be good customer relations to allow me to pack it up any way I canThe key here is that they throw away the returns anyway so why does it have to be in perfect shape?
Final Business Response /* (4000, 9, 2015/07/09) */
Unfortunately we cannot have a return topper come back cut up into piecesWe advised the customer that she can take the product to UPS or FedEx to have them help her package the topper up and ship the return topper back to us

Our pack offer is regular size bed pillows and of the GoAnywhere pillowsYou purchased our Premium pillows, the pillows sold at any retailer, such as Kohl’s, offers the Classic pillowThe Premiumpillow comes with levels of support and a 2” gussetThe Classic pillow comes in levels of
support and does not have a gussetThe Premium pills is only sold directly through MyPillow

Since the consumer paid for his own return shipping, we cannot track the package without a tracking number If the consumer can provide the tracking number for the return, we can see where it is on its way back Without the tracking, we are unable to know if the package was actually
shipped back to us

Initial Business Response /* (1000, 5, 2016/01/07) */
The customer was past the daysWe do not offer a refund if past the daysWe can offer a courtesy exchange for a different support levelIf the customer is interested in doing that, they can contact us at***

Initial Business Response /* (1000, 5, 2015/07/09) */
The customer purchased her pillow at Bed, Bath and Beyond and if she wanted to return the pillow, would have to do so at Bed, Bath and BeyondThe customer was offered a warranty exchange
The customer was sent a brand new pillow at no cost
to her on July 9, and does not have to return the current pillow she has

We do offer a for love price and the standard/queen is $and $for king The original price for pillow is $ When you return just pillow from the for love [price, you loose that offer and receive the refund of the difference of the $99.98-$79.98, which is $

Initial Business Response /* (1000, 5, 2016/03/01) */
Could the customer please provide an order number or a number to best reach her
Initial Consumer Rebuttal /* (3000, 7, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Order #***
Final
Business Response /* (4000, 9, 2016/03/02) */
When sending the merchandise back, please include a copy of the original packing slip with the following written at the top, "Return for RefundRMA#: ***-R." It is very important to include this number on your packing slip as well as written on the outside of the boxIf the number is not clearly visible on the outside of the box, the package will be refused, and no refund will be issuedThe customer is responsible for return shippingThank you
Return Address for UPS/FEDEX:
MyPillow, Inc
***
Shakopee, MN
Return Address for USPS:
MyPillow, Inc
***
Eden Prairie, MN
Final Consumer Response /* (2000, 11, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We do offer a 60-Day Money Back Guarantee During that days, the customer can return the pillow for a refund, less shipping The customer is responsible for return shipping If the customer would like to do an exchange for a pillow with more fill, we would be happy to do so
If the customer would like to do an exchange, we pay shipping both ways Please contact us at ###-###-#### to assist you with an exchange

Our records indicate that only pillows were returned for a refund Can the customer provide tracking with the weight indicating pillows were returned vs

We do offer a 60-day money back guarantee if for any reason you do not like the pillow The return shipping is the responsibility of the customer We do offer exchanges for different support levelsIf the customer would like to exchange, we do cover the shipping both waysThe person
has been verbally abusive to everyone he has spoken to

We have refunded you for a total of $ The original shipping is non-refundable

The buy one get one free offer was for Standard/Queen Premium pillow is $89.97, plus shipping. With your promo code, you would receive Standard/Queen Premium pillows for $89.97, plus shipping The order was placed online and the consumer ordered a standard/queen pillow case set
We cannot change online orders unless it is requested by the customer

We offer the donation and cutting up option because we understand the return shipping is very expensive for these If you would like to return to us, you would be responsible for the return shipping

The buy one get one free offer is for one Standard/Queen Premium pillow is $99.97, plus shipping and tax where applicable. With your promo code, you receive two Standard/Queen Premium pillows for $99.97, plus shipping and tax where applicable The pillow that is sold at Bed, Bath
& Beyond is our Classic pillow. The Classic pillow only comes in levels of support and does not have a 2” gusset. The Premium pillow has levels of support and has a 2” gusset. The Premium pillow is not sold in any retail stores

Initial Business Response /* (1000, 5, 2016/02/08) */
When was the purchase made? Can The customer email his receipt to [email protected]
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already
provided them with the information they have requestedThey didn't do anything then, why would that lead me to believe that they'll do something now?
Final Business Response /* (4000, 9, 2016/02/10) */
I am showing that the customer contacted us on 2/1/and 2/6/The customer wanted to exchange his pillows on 2/1/and we set up an exchange for himHe contacted us on 2/6/to return his pillows and set up a return for himHe is able to exchange or return his pillows
Final Consumer Response /* (2000, 11, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I clicked "Yes", that isn't to say that I am satisfied with the way that my situation was handledThere was no reason for me to make several trips to the store when, had I been properly serviced in the first place, none of these issues would have surfaced
However, given the poor quality of the product in question, no amount of service would have pleased meThe product has no place in the market place; it is complete junk and does not work as advertisedI hope you, the Revdex.com, would take it upon yourself to let consumers know not to do business with this company, so that similar problems do not crop up in the future

Initial Business Response /* (1000, 10, 2015/06/09) */
The customer reached out to MyPillow customer service and we advised the customer that he could return the products to the storeCustomer will be returning all items the retail store location

We will have someone contact you

Initial Business Response /* (1000, 5, 2016/01/25) */
The customer placed her order online and placed her order for Roll&Go pillowsThose pillows measure 12"x18"The customer contacted MyPillow on 1/23/an was offered to exchange the Roll&Go pillows for the Premium pillowsThere would be
an upcharge for the pillows, but we would offer a free exchange label to exchange the pillowsThe customer refused to do the exchange

Like stated before, that is something that has never happened and we are more than willing to send a new pillow Please give us a call at ###-###-####

The number you listed does work and does ring to us