My Pillow, Inc.

A pillow will be sent to the customer for the misunderstanding

Initial Business Response /* (1000, 5, 2015/10/26) */
We do offer a 60-Day Money Back GuaranteeIf you are not satisfied within the first days, you can return your pillow and receive your money back, less the original shipping chargeThe return shipping is the responsibility of the customer
In order to receive all your money back, less shipping, you have to return both pillowsIf you only return one pillow, we refund 50% of the purchase price

The original price for standard/queen pillow is $ You purchased our for low price for $ When you return pillow, you lose that for low price offer and are refunded for the difference of $99.98-$79.98=$ If you would like to repurcahse the pillow for
$20.00, we would be happy to do that for you The return shipping is the responsibility of the customer if they wish to return the pillow for a refund

Initial Business Response /* (1000, 5, 2015/12/10) */
The customer contacted us on 12/9/stating the package wasn't receivedMyPillow offered to reship the packagethe customer did not want MyPillow to reship the package and asked for a refundMyPillow issued a refund to the customer on
12/9/for $128.30, the full price that the customer paid

Initial Business Response /* (1000, 5, 2015/04/24) */
The customer should contact us at *** so that we may assist you with your issue

Initial Business Response /* (1000, 5, 2016/03/11) */
The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shippingWith your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping
The pillow sold in retail stores is our Classic
pillowOur Classic pillow comes in levels of support and does not have the 2" gussetOur Premium pillow is only sold online or by contacting usOur Premium pillow comes in levels of support and has a 2" gusset
Initial Consumer Rebuttal /* (2000, 7, 2016/03/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It should have been explained over the phone better, I would have bee happeier with the classic cheaper oneI accept the reason

We do not cover return shipping, it is the responsibility of the customer if one chooses to return for a refund

The return shipping is the responsibility of the customer if they choose to return their product for refund

The consumer is responsible for return shipping

Initial Business Response /* (1000, 5, 2015/12/31) */
Return shipping is the responsibility of the customerWe do offer a prepaid label for purchase for $The original shipping charge is nonrefundable
Our customer service department is experiencing very high call volumeIf you leave a
message we will return calls within hours
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
I have contacted the company more than six times, and I'm unable to talk to a personI have six message and no respons
I can't get a person to call me back from the companyIn their message they claim to call back within hoursIts been over a week
Final Business Response /* (4000, 9, 2016/01/05) */
Please provide a telephone number and Representative can contact youWe do return all messages with hours

We have no record of your package being returned. If it was returned, we would have issued a refund. You will need to provide your tracking information to track the package to see where it is

Your order was only placed for pillowYou did receive 50% off that pillowIf you would like to purchase an additional pillow at 50% off, I can waive the shipping charge
The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shippingWith your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping

Initial Business Response /* (1000, 5, 2016/01/26) */
The customer has days to receive his money backthe customer is responsible for return shippingWe do offer exchanges for pillows with different support levels as well
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
They will just keep the advertising on T.V
Final Business Response /* (4000, 9, 2016/01/27) */
We do offer a 60-Day Money Back Guarantee if someone is not fully satisfiedDuring that time, the customer can exchange his/her pillow for a different support level or return the product for his/her money backThe return shipping is the responsibility of the customer and the original shipping charge is non-refundableThe customer never contacted MyPillow to try and resolve the issue

We do offer a 60-day money back guaranty, your order was placed on 5/19/ We would be happy to offer you a warranty exchange for a different loft level, which is completely free to you You can call us at ###-###-#### or email us at [email protected]

I am rejecting this response because: I do not want another pillow from them This will be the 6th pillow that I have gotten from them and they have all done the same thing I am more concerned with the damage done to my neck and for any other human beings that are as dumb as I was to purchase a pillow from this stupid company I'll take my and something dollar refundWhich should actually be more than that with me having to pay shipping costs timesThis is ridiculous Please make others aware of their horrible scam and unsatisfactory products

Once the customer contacts us to obtain a RMA and we receive the product back, the customer will receive his refund

MyPillow is required to charge for sales tax in the State of Illinois because we do have a presence in the StateWe do local shows in the State of Illinois

You returned pillow, your refund was issued on 1/20/for $ We do not refund the original shipping charge

The original order was for $114.36, $for the pack, $for shipping and $for tax, for a total of $114.36. The original shipping is non-refundableThe customer opted to use a prepaid return label which is $that was deducted out the refund. The refund amount was
$

The State of Illinois requires that we charge sales tax because we have a presence in that State