Morris-Jenkins Reviews (%countItem)
Morris-Jenkins Rating
Address: 13725 S Ridge Dr, Charlotte, North Carolina, United States, 28273-7279
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+1 (704) 357-8522 |
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morrisjenkins.com
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Glenn S was a true professional and very knowledgeable. He was prompt, courteous and I could not have asked for a better customer service experience. It was also fun because I actually recognized him from your commercials!
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
The crew that put my new furnace and AC unit in were top notch. Don explained our options, walked me through the engineering specs, cost, installation process, covered all aspects of a big home purchase.
The crew was at my house the same day with all the correct equipment (two trucks!) and they did the complete install within 8 hours...AC unit and furnace. They were all very polite, very courteous, explained what they we're doing, when they did it. I would recommend Morris Jenkins any day, any time!
Thanks guys!
Mark S
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the installation team's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
New MJ customer. Technician Eb S was highly professional, a good communicator, and took time to carefully inspect our system. We found a good A/C company. Very pleased.
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Excellent customer service. Ray was courteous and responsive to my questions. Performed AC service efficiently and reviewed check-list with me thoroughly when finished.
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
We have had an issue with leakage, mold and mildew underneath our kitchen sink. The leak was so severe that it had damaged our floor at which point wood had dry rotted and was deteriorating, floor caving in. Morris Jenkins came in, looked at the damage and quoted us $7,000 for pipe repair, in which we paid. Subsequently, after the pipes had been "repaired", we hired a contractor to repair our floor. We noticed our tiles were wet underneath, glue seeping from between the tiles and under the sink was damp and mold and mildew had resurfaced. Not only do we feel the service was substandard, obviously, but we had been overcharged for the amount of work done. We are looking into litigating if necessary because we are on a fixed income and we feel we were pressured into spending lots due to the "scare tactics...warning us if we don't act fast our health would be in grave danger due to the mold and mildew.
Product_Or_Service: Plumbing
Refund because of the inconvenience, my kitchen was gutted for 8 months due to Morris Jenkins telling us subflooring had to be done. We had no stove, no cabinets, microwaved every meal for 8 months, I feel like we should be fully compensated with a complete refund. We are literally back to square one with our kitchen issues. We feel we have been taken advantage of.
Thank you for forwarding the customer's complaint to us. We appreciate the opportunity to address our customers' concerns.
Our Plumbing Manager has been in touch with the customer and offered to send a supervisor out to evaluate everything but the customer may have another company come out for an evaluation. We are to wait for the customer to contact us regarding this.
We regret the customer's dissatisfaction and hope to reach a resolution quickly.
Thank you, again, for forwarding the complaint to us.
(The consumer indicated he/she DID NOT accept the response from the business.)
We are dissatisfied and have not come to a resolution as of yet. The supervisor emailed a work order (attached) that reflect a variety of extraneous projects throughout our house, all tended to with temporary fixes and without completion. Our major complaint was the leak in the kitchen. We had paid for issues that did not need immediate attention. As it stands, all issues that were addressed have not been completed. The kitchen was our concern, just the kitchen. Now we're stuck with half-baked projects throughout our house.
(The consumer indicated he/she DID NOT accept the response from the business.)
Morris Jenkins wants us to pay for removal of cabinets and damaged floor. We cannot afford to. We had the work done on floors and cabinets replaced with the impression that they had completed the work. Currently, floor is now damaged again and mold is ever present and water leaks from the sink onto floor after letting water drain. Can no longer use a washing machine. We are issuing formal complaint to Atty General.
We have reached out to the customer multiple times to try to resolve the issues. We have a contractor standing by to assist with the work that we don't do in order to help the customer. The customer will not call us back to allow us to help her.
There are multiple recorded phone calls from the beginning of the transactions with the customer which highlight what the customer asked us to do and we did. She is experiencing issues unrelated to the work she asked us to do and we are willing to help resolving those issues even though, they are not related to the work we did. We really don't know what we can do to resolve the issues.
I'm sorry that I cannot provide additional information. We are still waiting on the customer's response.
Thank you!
Alli
Our technician was Tyler and he was very courteous and helpful
Tyler went the extra mile checking everything to make sure that
The right repairs were done. Cannot thank him enough
Great service from William and Bryant! They both arrived on time, wore shoe covers, respected my home and my time. You really can't ask for better service. 5 stars from start to finish!
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the plumbing management team for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Katie was great. Very professional and courteous.
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the plumber's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
We had a great experience with Mark P. He came by to give us a second opinion on a problem we were having with our air conditioning. He was friendly and professional, and he explained everything clearly and thoroughly. We will absolutely call again with our next HVAC/plumbing need.
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Thomas was very thorough and explained everything that was done
Very courteous and friendly
Did an awesome job!
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Matt did a wonderful job explaining the problems.
I have never had a bad experience with Morris Jenkins.
Matt gave me the bad news that I need a new unit
"Very Gently".
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
I just want to say I was very pleased with the spring maintenance that Darryl H performed. Darryl explained every issue I had, he is a true professional and I thanked him for that. Thank You again!
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
I am so pleased with Morris ***, and especially with Pete L who serviced my water heater. He was polite and extremely knowledgeable. I am a do it yourself type person and had many questions which he patiently answered about my waster heater. He gave me different options according to my budget and did not pressure me to go with the most expensive one. I felt like he had our best interest at heart. I had just signed a service contract for my heating and air conditioning with another company who does not also do plumbing but next year we will be going with Morris *** as they include plumbing in their service agreement. Pete gave me some Morris *** background and rating information which was impressive. My good experience started yesterday when I called the company and and spoke with a nice man named Kyle who even offered to come out that same evening! I opted for next day service. Pete called the next day and let me know when he would arrive during our designated time block.
Thank you Morris *** and Pete! My problem is solved and I will be using your company again! I am also going to post about this positive experience on our community Facebook page so my neighbors will be aware of the wonderful customer service I received from the first phone call to the completion of my repair!
Thank you so much for your valuable feedback! Your comments regarding the service you experienced from the plumber and team have been forwarded to the management team for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
The technician, Andrew, was amazing! He was prompt, friendly and efficient! I won't use anyone but Morris-Jenkins for my HVAC needs!
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Nice and thorough
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Kevin was extremely professional and informative when explaining so we could understand what needed to be done to keep are ac working well. Did a wonderful job.
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Great service tonight.
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Branden was knowledgeable and informative. He installed a new disposer very quickly and gave me pricing for a tankless heater flushing.
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the plumber's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Excellent service!!
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Jonathan is a nice polite young man. He explains things well and makes suggestions
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!