Morris-Jenkins

Chris was very helpful and got our hot water heater installed the next day. Service was top notch!

Clayton R. was very respectful, courteous and kind. He came to clear up our washing machine hoses that were clogged which was causing water to backup and come through the vents. He stayed until the job was finished and still stayed around a little longer to make sure we wouldn't have any future problems. It was a pleasure having him here.

I had a issue with my air conditioner, it happened on Thursday night 07/02 I called Morris Jenkins and they were prompt and arrived on time Sean the technician was very nice and seemed to fix the issue which seemed kinda expensive, he left and the air conditioner worked that afternoon however the fan stopped and so did the motor so I had to call back and had another tech come out his name was Chris he was prompt and polite and knew his stuff I wasn't happy I had to call a 2nd time I paid $683.00 in the morning and then he called his supervisor when he came out because the job he was attempting to do costed $796? There was no way I was gonna pay that so he worked out a few for the fan and motor for $170.00 to be honest that should have been done for 0 due to all the drama and not fixed properly the first time... they are very professional but very expensive

The service representative was polite and helpful. He cleaned both drains quickly, and gave us a few suggestions to keep form having this problem again.

Jim was dispatched within hours after we called. He quickly located and repaired a pipe leak. The next day, Javier and Will installed a new water heater. They arrived on-time, explained the work they were going to do and cleaned up afterwards. Shawn provided all other information and documentation as requested. All were professional and did good work. I would recommend Morris-Jenkins

Jonathan was here promptly at 8:00 am today to determine why the air conditioner stopped blowing cold air. So professional, he donned the shoe covers and got to work! He discovered the starter was the problem and after he explained how it works and what may happen I agreed the repair. Jonathan is a nice representative of Morris-Jenkins. Oh the air conditioner is dispensing cold air!

We were charged an additional $200 for running and extra line to the tankless hot water heater they installed which ended up to be unnecessary.
Also, we haven't received any information about the warranty for the unit they installed.

Richard was AWESOME! I felt valued, like my satisfaction mattered to him and that he wanted to establish an ongoing relationship when I have plumbing and HVAC needs. He truly went above and beyond to diagnose and correct my plumbing problem. Thank you!

Sean was great! Got us on a monthly preventive plan which with our luck is definitely a great thing!

Called on a Sunday not expecting service until later in the week and someone picked up right away and the scheduling process was easy and friendly. Someone cane out within 2.5 hours of my initial call at no extra cost. Tony was friendly, knowledgeable and answered all my questions. He performed the service with professionalism and was respectful to not only me as the customer but to my house and belongings since having to go in the attic (not damaging anything). I recommend to anyone considering work to be completed.

Excellent service as always from MJ. Lightning quick response to our emergency call, and once there they did the job efficiently and effectively, explaining what they found and how they fixed it.

Our technician Ralph did a fantastic job. He arrived promptly, and meticulously searched for the leak in our ceiling. We couldn't be happier with his work. Thanks for making our unfortunate leaking ceiling situation as painless as possible. P.S. Y'all have the BEST commercials!

Brandon was thorough and helpful. He took the time to explain what he did and answered all of my questions. Glad we called Morris Jenkins.

I had my Priority Advantage AC maintenance visit performed by Daniel R. Daniel was on time, courteous, and respectful of my home! Total experience was a breeze from scheduling to completion of the visit. Daniel is very knowledgeable about his craft and was even able to inform me on best practices between routine visits to keep my AC unit running as effectively and efficiently as possible! Thanks Daniel!

I paid Morris Jenkins almost $300 for no value add to the situation. Using them was a waste of time and money.

I called Morris Jenkins on 6/16/2020 because I noticed a patch of mold in my garage and believed there was a plumbing issue. It's a complicated situation because I'm in a condo, my neighbor lives above my garage and then I live above them. I figured a large company like Morris Jenkins would be well equipped to identify where the leak was, maybe their experience, technology, or equipment to make diagnostic easier. The next day they came out and I paid their $95 fee to come out just to have the tech tell me he can't do anything, he then went up to look at the neighbor's bathroom right above the leak and said he couldn't identify where the leak was (this is important).

Because of COVID I did not enter my neighbor's property. So I had no idea what he saw in the neighbor's bathroom.

I had a company remove the mold and drywall in my garage the next day, and the Morris Jenkins tech came back that afternoon. He looked up and said, yep there's a leak. We then had the neighbor run water to see if it was their pipe, and then I ran water to see if it was my pipe, it turned out to be my drain stack. He then said he wanted to remove my toilet to try and diagnose the issue. He removed the toilet, looked down with a flashlight, put the toilet back and then charged me about $200. I was not told he was going to charge me to remove the toilet, I thought it was part of the diagnostic. I've removed a toilet, it's not difficult and it sure shouldn't cost that much. He then told me it would be about $500 more dollars to do the work to identify the leak and then an additional cost to repair.

It's at this point I went onto Nextdoor and found a local plumber. He came in, took a look at the neighbors and my bathroom and told me that the tech never should have removed my toilet, he could tell the leak was in my neighbor's wall and there was clearly water damage in the and his guess was that someone drove a nail or screw right into my pipe when trying to hang something on the wall. He said he would recommend cutting a hole in my neighbor's ceiling and he would be able to look in the wall and generally locate where the leak is coming from, and he said he would have looked up to see if the leak was coming from above before ever removing my toilet. He also showed me pictures and I could clearly see the water damage was on the wall, below the height of where someone would hang something so his diagnosis made sense. He charged me $85 for coming out and locating the leak far less than the $500 more dollars that Morris Jenkins would have wanted to do the same work.

I paid $300 and they had not yet even identified the leak, and wanted $500 more before even getting to the repair, which would have been $300+ according to the Morris Jenkins tech.

I paid the other guy a bit over $300 to identify and repair the leak.

I love the service I get from Morris-Jenkins. Last night and today..I had a plumbing issue and Terry , Cody and Will Lewis came our to service it. They was knowledgeable and knew exactly what they were doing . I really do appreciate how they explain everything to me. I learned something today that I had to clue about when it comes to pipes & toilet. It was nice to have someone explain to you what they are doing and why .These guys gave the best customer service and they also cleaned up after themselves....

Cody and Jordan replaces our water heater and converted to a gas tankless from electric tank - they were so nice and did an outstanding job!! Another reason we love working with MJ for all our plumbing/hvac jobs!

Matt the technician was extremely knowledgeable and patient. He answered all my questions. He showed me pictures and explained in detail what was going on with my HVAC system. Morris *** has the best employees. Everyone that has come to my house has been so kind, friendly and knowledgeable.

Had an HVAC issue. Lisa P was dispatched . She was incredibly thorough! Diagnosed our issue , gave us recommendations and options for repair. She also inspected our entire system and let us know about items from the initial install by the builder.
We couldn't be happier ..

Branden H. was very knowledgeable. He was careful to complete the plumbing issue with minimal damage to the downstairs ceiling Sheetrock. I felt he cared about me as a customer when the contractor who created the plumbing issue showed up and tried to blame it on something else. I truly appreciated his expertise and customer service! Would highly recommend!!