Monro Muffler Brake

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have faxed over the required documents to the Revdex.com since the number that Monroe's Auto Shop did not work It cost me an additional $to fax those documents This brings the total to $rounded out I will expect to see no less than $credited to my account by September 16, or Attorney [redacted] will be taking over this matter.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In addition, Id like to add that the local market manager Armondo, did not react in a polite or respectful manner when speaking to my daughter He simply stated "We dont do business like that" when asked if there was surveillence as to whether my car was driven into the bay, Armondo stated "No, there are no cameras"My daughter then stated that he basically "asked" the shop what happened and took their word on what happened and totally disregarded my daughter Armondo failed to offer any kind of resolution, but instead kept asking "What do you want me to do?" This whole experience has been the most unprofessional and unjust I hope that no one else will have to go through what I went throughWord of advice, get rid of Armondo, and the lying crew at this location and install camerasAt this point, there is nothing anyone can do, because it just a case of "He said, she said"Im done Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am forwarding a copy of the invoice for the outside service that was done to fix the problem Regards, [redacted]

This letter is in response to the complaint from [redacted] , # [redacted] According to our Store Manager, when the technician found the tie rods were loose, Mr [redacted] was invited into the garage to be shown why the tie rods were in need of replacementMr [redacted] declined our offer to be shown the condition of the tie rods, stating that he trusted the diagnosis at which point he gave his approval for the work to be performedTie rods need to be on the vehicle in order to properly test whether they are in need of replacement or not and you cannot tell just by looking at the part while it’s outside of the vehicleOur shop was more than happy to show Mr [redacted] why the tie rods needed to be replaced, but he was not interested at the timeAt this point we are not able to show him how the tie rods were loose and I will not be authorizing a refund based upon the opinion of Mr [redacted] ’s friendI will not be moving forward with the refund that Mr [redacted] has requestedThank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Point blankHis response states that he did in fact at some point offer a higher value on my trade, while raising the price of the advertised priceWhich in my opinion is not fairHe also does not mention a return call was ever granted to my escalationHe states my vehicle isn't worth the value I think it is, yet he has the exact same model and year with more mileage selling on the lot for $39k, while he's offering me $30k for mine with 6k less in milesI understand clearly that my business is not even a simple return call and that you either make a killing on the trade or on the car priceThe sales rep did tell me that $39k "was the price before negotiations would take place", so BMW SA does nego with people but me? Maybe if I looked more the part of a BMW customer and I was NOT minority I would receive the type of smooth transaction my Caucasian coworkers received hereWell, go ahead and close out the ticketI have spoken to the sales manager over at bmw austin and I will be making the drive there to purchase this vehicleNumber dealership in the country is more like San Antonian loyalty to the brand and lack of options to buy BMW's in San Antonio than "great service". Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Typically on the sale of used cars we price them in accordance to the equipment available with the car I.Ekey, no floor mats, ETCObviously the increase in the sale of electric cars has created a new dilemma in the charging cables that most dealerships have not dealt with including usWhile I
don't believe in any way *** mislead you in getting the cable from the previous owner she was not able to do soThe car was not priced with us purchasing the cable as it was a trade assist vehicle for BMW we do not price those cars with profit typically they are sold as a loss as we are just trying to help a current customer out of a car for whatever reasonRetail on the cable is $and our cost is around $as a token of good will would you be willing to pay $and I will pick up the rest and wash your car when you come to pick it up?If this is agreeable please reach out to *** *** *** as we will have to order the cable we currently do not have any in stock. Thanks*** ***

Car is currently in our shop with the situation being rectified!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** *** did not buy the car and no deceptive trade practices were usedTwo of *** *** relatives have bought from us and he was referred to *** by themWe appraised *** ***ns trade in for $30k and selling our car for the advertised price of $52,when he first came inHe said a
competing dealer offered him $36k and *** asked if there car was discounted and he said noAt that point *** explained the practice of over allowing on a trade in as a discount instead of off the price of the car with the bottom line being the sameAll of our dealing was at the advertised price with $30k for his trade-in*** did offer to *** ***n that we could raise his trade in amount and the price of the car to show more equity to the bank and with the bottom line being the sameShe also offered to let *** ***n take his car to CarMax and sell to them and come back and buy our car for the advertised priceWe are one of the top BMW dealers in the United States and would never operate in the manner in which *** ***n states and maintain the level of sales we haveI am very sorry *** *** *eels his trade is worth more but it just isn't to us*** ***General Manager BMW of San Antonio

Complaint is being resolved we have offered to buy the car back or let him trade it in for purchase priceCar was a hail damaged car bought

To: Revdex.com*** *** our service manager has been in contact thru email with *** about the issueBMW of San Antonio has changed ownership and management since *** purchased his vehicle and have we know idea what was promised or who did the workThis store does not nor has it ever had
a body shop and has used various shops and independent touch up companies on our used carsWe have starting referring people to Lone Star Collision as they have been doing quality work for us.I don't know what was promised on the paint repair as far as warranty or the quality of the repair performedWith that in mind I would like to offer *** a cash payment of $which is half of the repair quote being as it has been two years since the purchaseThat way we he can pursue a repair to his satisfaction from anyone of his choosing. If that works for *** he can contact *** *** and she will start the process.Thanks*** ***General ManagerBMW of San Antonio?

Complaint: ***
I am rejecting this response because:
Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #***Buenas tardesdistinguida *** **saludos especiales:por este medio le estoy comunicando que recibí la respuesta que la BMW les da a ustedes sobre mi carro. Lamentablemente, quiero reiterar que el rumbo que lleva la nación americana con este tipo de personas fraudulentas y mentirosas no es buenoQuiero ratificar que la BMW me dano mi carro por mal serviciono es la verdad que mi carro tenia problemas, el caminaba perfectamente y no presentaba ningún problema hasta que en febrero de este ellos realizaron el primer servicioyo he perdido todo, por culpa de ellos, la desesperación de los pagos atrazados me llevaron a vender muchas cosas de mi casa para poder hacer algunas cosas y ahora tengo el gran problema del diler donde compre el carro, que por haber perdido mi trabajo, les resto casi dolares y tengo casi dos meses atrazadoses poca responsabilidad y seriedad de ellos decir que yo no les compre mi carro a ellos, es cierto que lo compre en otro lado, pero es mas cierto que ellos lo danaron, y en el día de ayer por mi impotencia sobre este problema, cuando me llamaron que me entregarían en carro sin que yo les pago nada, me pusieron a firmas supuestamente el recibo de lo único que le hicieron al carro y todo estaba en inglespero la realidad, no es que este en ingles o en chino es que ellos danaron mi carro y todos los problemas que tengo hoy es por su culpaaun así, quiero manifestarle que me entregaron el carro en peores condiciones que como estaba, aun la ultima vez que lo lleve, mi carro tenia todos los sonidos como características de un BMW y ahora no los tiene y la pantalla y el radio funcionaban y ahora no funcionanen general, no estoy conforme con lo que me han hecho.sinceramente*** *** ***
Regards,
*** ***

Car has ben paid off an bought back from clientIf she chooses to buy another car from us in the future (within a year) she will receive full tax credits on the value of this carWe also refunded half of the sales tax paid. Thanks*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

There is no maintenance coverage on tires written or impliedTires are not covered by BMW even with warranty defects however they are covered by the tire manufacturer if a defect is foundTires are a wear item and are the responsibility of the lessee for every manufacturer I have ever worked
with. I really don't even know how to respond to this complaint as I would always try and offer help on any reasonable request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
Regards,
*** *

Complaint: ***
I am rejecting this response because:I am quite appalled by this response because, this is a vehicle purchased from BMW of San Antonio and made by BMWMy car has only been serviced at BMW, and according the the records shown to me I have been the only owner besides BMWMoreover, the issues that I have experienced do not at all appear to been minor to me because they were potential threats to my lifeFirst, oil is combustible, it will catch on fireImagine if it would've caught on fire while I was drivingYou state that someone may have overtightened the oil cap gasket, however, that directly contradicts the statement made by your service advisor that someone forgot to replace it and the invoice that I received from you all stating that it had separatedAdditionally, you acknowledge that you all should have done more to my tires besides putting air in it on the very first day that I purchased itStatistically, it is highly plausible that the I was sold a car with a tire that was already faultyTherefore, I feel it is on BMW of San Antonio to replace the tire. Also, as far as simply replacing the battery as a goodwill courtesy, you also acknowledge that this occurred less than 1,miles after purchasing this vehicle and according to my invoice from BMW of San Antonio it was covered under a bad battery warranty code which indicates that it was not simply good will, but in fact covered by the car's warranty. Moreover, you should also know that AC is quintessential in San Antonio and again it faulting in model is quite alarmingNow, on top of waiting 2-days for an appointment I received a text message from the service advisor *** *** stating that there are no loaner cars for me, even though I requested oneTherefore, I can drop the car off and take a shuttle, wait, or rescheduleLuckily I am a teacher, so I do not have work in the summer-however, I requested a loaner because I need a loanerI also do not anticipate this being a quick fix.In your statement you also mention that I can have the car appraised and traded on your lot, well how is this any different from me going to Mercedes of Chevrolet and simply trading the car in? Essentially, going this route will give your lot more revenueI am in the process of buying a home, so I have been very purposeful in how I have been handling inquiries of my credit reportTherefore, opening a new line of credit is not on my agendaOverall, I am quite disappointed and unsatisfied with your responseIt appears to be an underlying non-concern for customer safety and carBoth of my parents were military and they have had BMWs since before I was bornI know how a BMW should operate, especially new onesNever have I ever seen or heard of them experiencing such issuesI will also be expressing my concerns to BMW of North America so that they can determine whether or not the issues with a car that they manufactured is relevant.
Regards,
*** ***

After reviewing with my shop foreman and service manager everything on the attached documents shows that we followed every single protocol for the repairs as designed by BMWWhile I empathize with Mr*** for the number of repairs in a short amount of time all of the repairs were
necessary and were diagnosed correctlyMany times especially in severe climate states (Texas is one) time not miles is more damaging to a carEspecially when you are talking about things that are affected by heat (Catalytic system) and cold starts if a car is driven in town but has many starts and stops.Diagnostic charges are part of the repair and are always itemized separately on the Repair OrderMr. *** authorized these charges on each visit. The car came in not starting and the technician ran all the proper test plans to show that the starter was badOnce the starter was replaced the car did start but intermittently which required the replacement of the CAS system (ignition) and that removed the intermittent no startBoth repairs were needed to fix the car.The next repair was the dash light fault code showing an issue with the catalytic converter which required significant disassembly and running of the test plan (hours worth of time) all in accordance with BMW repair guidelinesAttached documents has the entire test plan that was run on the carAgain we had two necessary repairs that needed to be completed that although related to one another the mass air flow sensor only showed and issue past miles of test drive due to needing to get up to temperature.Again I understand and am empathetic to Mr*** situation but we did everything above board in the best interest of performing a roper repair on the car.Sincerely*** ***General Manager BMW of San Antonio