Monro Muffler Brake

This letter is in response to the complaint from [redacted] A***, # [redacted] It is my understanding that our Customer Service Department has confirmed with Mrand Mrs [redacted] that the $was refunded back to their Visa Card ending in on February 13th If this is not correct, or if there is anything else that I may be able to assist Mr [redacted] with at this time I would simply ask him to let me know via this Revdex.com complaint or by contacting our Customer Service Department by phoneI appreciate Mr***’ patience throughout this process Thank you for your time, Kyle P [redacted] Customer Service Manager

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I agree with Mr P [redacted] my wife did tell him our car did not need an oil change for another 1,500 miles. The pictures I have an attached were taken on the date in Question May 6,2016. The tech called me back and showed me the oversized bolt in my car and he had a bolt in his hand that he said should be in my car. The issue is why was I not told prior to the oil change that the bolt was oversized and given the opportunity to have I fixed. I was there over an hour no other customer came in and the issue was never addressed so if monoroe isn't responsible why take an oversized bolt out and then put it back in. That in my opinion makes them responsible. I took photos to show my wife and to have proof. He also said he promised to fix the car because we told him we always come there. Why say you will fix it and then go back on your word. Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do not accept their offer because that is part of the reason for my complaint. The other part was the fact that they had lied to me first stating that it was a manufacturer defect and I would get a full credit for new tires. And once I provided the proof they needed to move forward with the credit request he changed his story and told us we never got our tires rotated despite our legally binding proof. And that we would only get a partial credit for new tires. He also proceeded to tell me and my husband that he really didn't think we had proof of rotation every 6,000 miles and that's why he told us to bring it in for a credit. He admitted he had lied! We were constantly ignored by this company's customer service because they don't uphold either of those terms - they could care less about their customers and the only service they provide is lip service to get your money. Honestly If they offered me free tires at this point I wouldn't take it. We're going to take our business and money somewhere else. Regards, [redacted]

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] is blaming our company for issues present on a vehicle that she purchased from a third partyThat third party is said to have told Ms [redacted] that the vehicle was ‘fine’ before she purchased the vehicleI do not believe that it is fair to blame our company for how an individual described his or her used vehicle before selling it to a private party Ms [redacted] has previously been told that our company will not be reimbursing her for work that the vehicle needed and I stand by that decisionI apologize to Ms [redacted] for this issue occurring, but I fail to see how our company is responsible for this matterThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] contacted our corporate office and filed a complaint on February 28th A few days ago Ms [redacted] forwarded our office documentation from [redacted] Brokerage with information regarding payment due for her monthly rent Ms [redacted] ’s letter from [redacted] Brokerage contained information that indicated that the balance owed included late fees as well as eviction processing fees that would not be a result of one late payment from only the month of February; furthermore, this letter does not prove that the overcharge from our shop is the reason for the insufficient funds Due to the information presented in the letter from [redacted] Brokerage and there being no other documentation indicating that our shop was the sole reason for these fees, Ms [redacted] ’s request for further reimbursement has been declined Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] A [redacted] , # [redacted] I have spoken the shop that Mr [redacted] visited and looked for a record of him contacting our corporate headquarters but I cannot determine when, or who Mr [redacted] spoke with regarding e-mailing a price match estimate to usWith that said, I am more than happy to honor our 30-day price match guarantee for Mr [redacted] if he would be willing to send it to me insteadMr [redacted] is welcome to forward the estimate to my attention via fax at ###-###-#### or, e-mail it to me at [redacted] I apologize to Mr [redacted] for this delay and I look forward to getting this situation handled for himThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] ***, # [redacted] During a recent phone call to our corporate office, Ms [redacted] stated she believes she needs a new transmission due to services performed at our shopBecause Ms [redacted] claimed that we damaged her vehicle; we have decided to turn this matter over to our Risk Management Department and [redacted] Insurance so that the cause of this transmission issue can be investigatedAt this time, Ms [redacted] has not settled with [redacted] Insurance and since the investigation is still open, I will not be able to provide further detailsIf this matter is not fully settled at the conclusion of the [redacted] Insurance investigation I will be happy to address any remaining issues Ms [redacted] might have at that timeThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] I have already explained our position on this matter and my position on this complaint will not changeOur shop did not force Mr [redacted] to neglect his brake issueMr [redacted] can highlight any piece of information he feels helps explain his side of the story, but the fact remains that he neglected his brake issue to the point that his caliper was damagedWe are not responsible an issue that is caused by a customer ignoring our recommendationsI have included an invoice signed by Mr [redacted] stating he will tender payment for the service and understands the charges, a copy of the first invoice showing the brake measurements recorded at 2/32nds of an inch and a copy of the invoice from the first day where we recommended replacing the brake pads and rotorsOur company’s position on this matter remains the same and we are not offering Mr [redacted] anything Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The company continues to deny my request that two tires be replaced because they were not rotatedI am certain they were not and that this is the reason they have worn much more in the front than in the backThe damaged wheel should have been moved to a different axel or to the opposite side at some point in time if that were the case, yet it remains in the same placeBoth of my invoices from service visits indicate that the tires were rotated during each visit, but the store advisor personally told me they had not been the second timeWhy would this be listed if it was not done? It definitely seems clear that they were not rotated during either visitI think this is more than reasonable to make me a satisfied, loyal customerI know that I am right, and urge you the company to find it in their best interests to do thisI will be pursuing small claims court if the matter cannot be solved with replacement tires Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I still would like to receive my $back, because I do not think they did all the work they think they did.Because what was making the noise was the shield rubbing against the rotor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They did not pay back the the full amount we paid for the Brake job and the material We had to pay twice for the Brakes and the job because of them missinstalling the brakes.We will not accept any credit from them, because we will never again go to them to have any repair Regards, [redacted]

This letter is in response to the complaint from [redacted] # [redacted] I would like to apologize for the poor communication and service Mr [redacted] received from our shopThis alignment is under warranty with our company and I would be more than happy to assist Mr [redacted] with getting this alignment corrected under warranty with this location, or another location of ours if Mr [redacted] is willingI understand if Mr [redacted] is not keen on letting us fix this under warranty, but I would ask for the opportunity to let us fix this for himI would be happy to offer a partial refund for Mr [redacted] once we get this alignment corrected for his inconvenienceIf Mr [redacted] is not willing to let us fix this I will refund him for the service as I do not want to aggravate him further on this matterI appreciate Mr [redacted] informing us of this complaint and I hope we can resolve this matter to his likingThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] I apologize for the miscommunication on our company’s behalf in regards to this situation and I apologize for the mistakes made during Mr [redacted] ’s service as wellI have no doubt that Mr [redacted] was told that a check would be issued to him, but the promised refund was processed back to the Master Card he used to pay for our serviceOur company is contractually obligated to issue refunds to a customer’s credit card if the refund is based on a service provided on our invoiceThis is a clear miscommunication between our Manager Jim and Mr [redacted] and I apologize for any inconvenience this may have causedThe credit of $was issued to Mr [redacted] ’s Master Card on 9/14/from our corporate office and should have reached Mr [redacted] ’s account no later than 9/21/ Thank you for your time, Kyle Peterson Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Good Morning Revdex.com,I'm presently working with the GM/Cadillac dealership regarding my complaint ID # [redacted] Specifically, the faulty work performed by MrTire when they removed my (2) Osensors on my Hummer Hand now my check engine light is still on for the exact same issuePlease Note: When aftermarket parts are used on vehicles like mine and they're not genuine GM/AC Delco parts there will be issues experienced with the vehicleI would like to ask for (20) additional days from today's date May 27, 2016, to work with the dealership and afterwards present findings/documentation to the Revdex.com (i.ereceipts, etc)Due to the upcoming Memorial Day Holiday and scheduling; I'm requesting this additional timeYour assistance in this matter is appeciated.Best, [redacted] Regards, [redacted] ***

This letter is in response to the complaint from Thomas [redacted] , # [redacted] This matter was discussed at length with Mr [redacted] This work was agreed to and was paid forMr [redacted] had agreed to the work to be performed, but his wife had taken exception to thisThe work was performed and paid forWe are not offering to do anything for Mr [redacted] at this time Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This shop causes more damages to my carRecently, I have spent more than $to fix the car, and it is a leased carMoreover, if you have listened to the recordings Bob agreed to fix my car with no free of charge if there is something wrong with the front brakes , and the back of the two tiresThe fact that I brought the car to his garage twice to fix the brakes and the back tires; he did not fix it I want a refundAs a customer, you supposed to have more than days warranty Instead of him fixing the issues that he caused in my car, he wanted to get more money out of meThis is not how you treat a first-time customerFor all this matter, I want a refund If I do not get a refund as soon as possible, I will bring this issue to the supreme court and call my lawyer Regards, [redacted]

This letter is in response to the complaint from [redacted] A [redacted] ***, # [redacted] I would like to apologize to Ms [redacted] for the mistakes made on our corporate office’s behalfI stated in my previous response that this matter is being turned over to our Risk Management Department and [redacted] Insurance; however, the Market Manager in Ms [redacted] ***’s area has contacted me since and stated that he has chosen not to turn this over to Risk Management to start a claimInstead, we would like to offer to Ms [redacted] a full refund for the service performed on 3/16/2017, a total reimbursement of $If this is an acceptable resolution then I will proceed with the refund that I detailed aboveThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] M [redacted] , # [redacted] As I stated previously, there is not anything documented by Ms [redacted] ’s mechanic to indicate that our shop did anything wrongIn addition to the lack of any issue being detailed in writing, I feel that if I agree to refund Ms [redacted] for our service, then I will be admitting to wrong-doing and in turn admitting to causing an issue with her vehicleI do not believe that our shop had made a mistake other than marking her oil change sticker incorrectly, which, at this point we cannot verifyI apologize to Ms [redacted] for any inconvenience this situation caused, but I will not be honoring her request for a refund Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Ted worked with us here at the local level to resolve the issue Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Kyle, thank you for responding to meyes tony was very pleasant and understanding as well, he did explain the slight drift may come from my used tiresHe did say that the other issues for my previous returns had nothing to do with the tiresI do appreciate him clearing things up and explaining thisyes I am willing to accept the refund for the alignmentThank you for making this right, its greatly appreciated!