Monro Muffler Brake

This letter is in response to the complaint from [redacted] , # [redacted] I show one transaction for $posted to a Visa Card on 2/24/Typically a pending charge will automatically drop within three business days from the date of the transactionAt this point the pending charge that was held by the bank has been released back to Ms [redacted] accountWe have only collected $from Ms [redacted] so we will not be issuing a refund to herI understand the inconvenience of this issue occurring though and I would like to offer Ms [redacted] a $credit towards future services with our company to try to make up for what happenedThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Mr [redacted] contacted our corporate headquarters to file a complaint approximately week before he filed this complaint with the RevDex.comA Customer Service Representative discussed this matter with the Director of Customer Service and determined that the amount we believed to be fair was half of the total labor to install the wheel bearings back in We processed a credit of $back to Mr [redacted] ’s Road King Card on 11/9/This credit should be back to Mr [redacted] ’s account by nowWe consider the amount we refunded to be a very fair resolution to this matter and we will not be offering anything further at this point Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Not only would I accept a refund, but I want to be compensated for my time and effort going back and forth to the mechanics and taking a day off from workAt least a free oil change to make it up Regards, [redacted] ***

This letter is in response to the complaint from [redacted] ***, # [redacted] We would like to request an opportunity to review the documentation from [redacted] Tire to see what was replaced and what was noted about our workOnce we can review all the documentation related to this matter we can determine what will be a fair offer to make Mr*** Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] ***, # [redacted] I called and spoke with Casey, the Store Manager that Mr [redacted] was dealing with, and asked him to get this lug nut and hub cap issue resolved for Mr***Casey was surprised and was under the impression that his assistant had already taken care of these issues for Mr***Casey told me he will be calling Mr [redacted] today personally and will be getting this taken care of for himFor Mr***’s inconvenience, and for our shop neglecting to address this situation in a timely manner, I will send Mr [redacted] a $service credit that he can use at any of our locations, for any service that we offerI apologize to Mr [redacted] for our mistake and I would like to thank him for his business over the years Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] ***, # [redacted] We will provide a copy of the invoice where Mr [redacted] states he was charged a shop supply feeOn this invoice you will see that the $shop supply fee that was charged was removed before it was actually billed outWe will also provide prior invoices that show Mr [redacted] has been charged this shop supply fee before, where he has had no issue with that chargeA shop supply fee is very common in the retail automotive service industry and is not unique to our companySince this $was never actually charged to Mr***, we will not be refunding this to himWe will process a refund for $plus tax for his couponWe apologize for any aggravation we have caused Mr*** Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from Thomas [redacted] , # [redacted] Mr [redacted] reported this issue to our corporate office in JulyAccording to our Market Manager, Dennis G [redacted] , the work needed was due to the excessive amount of time between the oil changesMrand Mrs [redacted] had approved the work to be done and later stated that the price had changed and that they never approved the work to be doneMr [redacted] repeatedly asked to speak with the Market ManagerThe Market Manager contacted them to discuss the situationWe believe that most of the issues have occurred due to communication issues between Mr and Mrs [redacted] We received approval to perform the work to correct their broken oil filter housing and fused aluminum bracketWe stand firm that this is not something we caused and at this point this is not something we will take any responsibility forThe last we knew Mrand Mrs [redacted] had contacted the DMV and filed a complaint against our shop for this matter as well Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] M [redacted] , # [redacted] Ms [redacted] contacted our corporate headquarters on April 17th, and stated that her mechanic had to replace the spark plugs in her vehicle because of an oil change we had performed three months priorMs [redacted] originally explained that her mechanic told her that our shop put the wrong type of oil in her vehicle and then later stated that she had only thought this because of the sticker in her windshield had been marked as conventional oilEven if the wrong oil had been put in her engine, it would not cause her spark plugs to go badFurthermore, nothing on her invoice from the outside shop states anything about wrong oil being put in her vehicle or why the spark plugs were replacedI feel that by offering to refund anything to Ms [redacted] in this case, we would be admitting liability to issues that we could not have caused, so I will not be honoring Ms [redacted] ’s request for a refund Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] I will not be honoring Mr [redacted] ’s request for an additional $refundThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] R***, # [redacted] I believe that our shop made an honest mistake with regards issue detailed in this complaintMs [redacted] and her fiancé did ask ahead of time if the [redacted] Card could be usedAfter our shop called around to confirm, they were told that this card could indeed be used for payment with our company When we attempted to swipe the card for payment, the card was rejectedAfter a few more calls were made, our shop was told that the [redacted] bank card that they thought was being used was not the same as the [redacted] Car Care Card that was swiped for paymentWhile I do not believe that our shop intentionally misinformed Ms [redacted] or her fiancé, I do believe that our shop could have taken steps to ensure that this card could be used before payment was due It is our understanding that the [redacted] Car Care Card can only be used at [redacted] locations, which I do believe Ms [redacted] and her fiancé should have been aware of prior to the service being performed; however, our shop was asked and our shop unfortunately gave the wrong answer to Ms [redacted] and her fiancéI sincerely apologize to Ms [redacted] and her fiancé for what occurred and I would like to offer to refund $to their Visa Card that was used that dayI hope this is an acceptable resolution and I hope that we can service their automotive needs in the future Thank you for your time, Kyle Peterson Customer Service Manager

This letter is in response to the complaint from [redacted] K [redacted] , # [redacted] I apologize to Mr [redacted] that this issue was not resolved when he first contacted our corporate headquarters to file this complaintOur local Market Manager tried to reach Mr [redacted] by phone, but was unable to reach him after several attempts, so no resolution was ever proposedI will be happy to process a refund for Mr [redacted] for the amount that he paid for the alignment done by our shopA check for $will be mailed to Mr [redacted] on Monday, April 17th to his home addressI appreciate Mr [redacted] ’s patience throughout this processThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] R ***, # [redacted] Mr [redacted] contacted our corporate headquarters to file a complaint in early June, Mr [redacted] informed us the same day that he called that he disputed payment on the $invoice with our companyWe explained that because he disputed payment before giving us an opportunity to correct this issue, our corporate office would not get involved At this point our company has not been paid for the $worth of work and we will not be investing more time and resources into a customer who has, at this point, not paid for the work we have doneWe will allow the payment dispute to take its course and no offer will be made Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Mr [redacted] came to our shop on 7/20/and had rear pads and rotors replaced on his vehicleAt no time between July and July did Mr [redacted] complain of any issue with his brakes to our shop, or to our corporate headquartersMr [redacted] contac [redacted] our corporate headquarters on 7/22/asking for a refund on our work because he had to have the rear brakes replaced in June and July of Upon reviewing the documentation Mr [redacted] provided us, the Director of Customer Service and I determined that the only item under warranty at that point was the rear brake padsWe refunded Mr [redacted] for the amount he paid us for the rear brake pads despite the fact that he voided his warranty for the brake work by having the work done at an outside shopThe amount that Mr [redacted] was refunded reflec [redacted] the 68% discount on the brake pads that he received on the original purchaseMy Director of Customer Service and I are not willing to refund any further amount to Mr [redacted] as he has voided the warranty he had with our company Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My daughter was admitted to the hospitalWhen her problems resolve I will get the parts testedShe is my priority right nowThank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .I accept the response, but I need to dispute the response statement that it was the Assistant Manager that was uncooperative The person we dealt with on this issue was Greg and I believe he is the store manager Regards, [redacted]

The only other thing I can think of is a refund on my oil change I originally went into their facility for an oil change, and they attempted to scam me out of a couple hundred dollars after I came back to pick my car up.Thanks!

This letter is in response to the complaint from [redacted] ***, # [redacted] Shortly after his service, Mr [redacted] filled out a survey with our company which, due to the complaint in the survey, was turned over the District Manager in Mr***’s areaThe District Manager, Frank C [redacted] , contacted Mr [redacted] shortly after receiving the survey and spoke with Mr [redacted] about the issues that took place at the shopFrank explained that the Store Manager he dealt with had billed him incorrectly for the service and didn’t give the proper discount on the oil change and billed him for an alignment that was not doneFrank agreed to refund Mr [redacted] for the full amount of the oil change for the issues at our shop; Frank said that this was agreeable to Mr [redacted] so we processed the refund for him on 3/23/We did bill Mr [redacted] $for an alignment that was not done however, $was discounted off of the charge for the shocks because of thisI understand that Mr [redacted] is not happy with this outcome and because of that I will reimburse him the amount that our invoice shows he paid for the alignmentI want to make it clear that we have taken disciplinary action against the Store Manager who dealt with Mr [redacted] both for how he handled the situation and the mistakes he made on the billI will process a refund for $to Mr [redacted] and I will also send him a $service credit that he can use at any location for any service that we offerI sincerely apologize to Mr [redacted] for the errors our shop madeThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] -***, # [redacted] Mrs [redacted] - [redacted] has been told on several occasions that we will not be taking responsibility for the brake line that burst after the vehicle left our shopThe brake line that ruptured sits above the frame of the vehicle and is not anything that our shop could have damaged while the vehicle was in our possession Furthermore, our Market Manager has spoken with [redacted] ***, the customer we initially dealt with at the shop, who admitted to our Market Manager that his mechanic had told him that the brake line burst due to being rusted and corrodedMs [redacted] - [redacted] has been aware of our company’s position for nearly two months now and our decision has not changedOur company will not be taking any further action to address this complaintThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] has contacted our corporate office to file this complaint in early February of Several representatives from our company have explained our position on this matter and we have tried to work with Ms [redacted] to resolve this complaintWe have explained that the tire we sold Ms [redacted] never had any issue and is completely compatible with her vehicleThe BMW dealership simply recommended run-flat tires because that is what came on her vehicleWe offered to refund Ms [redacted] for our tire if she could return it, but she allowed BMW to discard the perfectly good and barely used tire, so we rescinded that offerI believe that BMW scared Ms [redacted] into replacing our tire when there was no need toWe are not offering a refund to Ms [redacted] because there was no issue with our tire and Ms [redacted] could not return the tire to usOur position on this matter remains the same and we will not be issuing a refund at this timeThank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me That's fineI will never go to that particular shop ever again Regards, [redacted]