Monro Muffler Brake

This letter is in response to the complaint from [redacted] ***, # [redacted] I would ask that Ms. [redacted] forward a copy of the Sears invoice to me so that I can confirm that the replacement of the cabin air filter took place. If the cabin air filter was broken... during our installation, and Sears documented this, I will absolutely refund our charge for the cabin air filter. I would like to state that our invoice shows Ms. [redacted] declined the engine air filter, so we will not be taking responsibility for that filter. Please forward that documentation via the RevDex.com website or fax to my attention at ###-###-####. Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] I regret to inform Ms [redacted] that our company patched her tire and did not plug itI would ask her to review her invoice to confirm that factMs [redacted] is not going to be refunded for this tireMy position on this matter remains the same and I am not offering anything further to herThank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have attached receiptsOn 5/11/2015, Monroe placed new tires on my car.On 7/30/2015, Monroe performed a tire rotation and oil changeOn 9/26/2015, Monroe replaced front brakesMonroe was unable to replace back brakes so I had to go to Volkswagen an hour and a half from my house to do the rearOn 10/17/2015, Volkswagen replaced rear brakes On 2/13/2016, [redacted] replaced tires, I called Volkswagen since they are the last individuals whom have serviced my car ( besides oil changes) they stated they always use master keysThey never use the customers keysVolkswagen informed me that it is impossible for them or I to remove my tires with out the key [redacted] was kind enough to plasma cut the nut off all tiresTotal labor plus tax [redacted] replaced all wheel lock nuts, now I have no lock on my tires which is not an issueBut if I would have had a flat on the highway it would have been impossible for anyone to remove my tires unless I had the key or it was done by volkswagen shopWhich are far and few between in Belmont, NyI am originally from Erie, pa and just moved to Hornell in and to Belmont in the middle of I have attached all receiptsIf you can not read them please let me know and o can PDF them at work Regards, [redacted] ( [redacted] )

This letter is in response to the complaint from [redacted] C***, # [redacted] I have processed a refund for $back to Mr***’s Visa Card which should be available on his account by 11/9/I apologize for the overcharge on Mr***’s invoice and our shop should have recognized that this charge was not appropriateI wish Mr [redacted] the best in all matters moving forward and I appreciate the opportunity to address this situationThank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We haven't received a single phone call from TedThere are no voice mails from him either Regards, [redacted] ***

This letter is in response to the complaint from [redacted] ***, # [redacted] Mr [redacted] is stating that our work had to be corrected by an outside shopPlease submit a copy of the outside invoice to me so I can review the documentation in order to make the correct decision regarding this issuePlease fax the outside shop invoice to my attention at [redacted] Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] E [redacted] , # [redacted] Ms [redacted] originally had her brakes replaced at our local shop in late Ms [redacted] did come back to our shop to have an issue with the brakes rectified that had developed within a few weeks of that original serviceI cannot find any record of Ms [redacted] contacting our corporate headquarters at any time to report the issue that she claims she has been dealing with now for three yearsMs [redacted] ’s last visit to our company was on 9/23/where her brakes were cleaned and adjusted at no chargeIf Ms [redacted] is still having issues with her brakes, then she needs to bring the vehicle to one of our shops to have the brake issue diagnosedI will not be refunding her for brakes that she has been using for three yearsIf Ms [redacted] would like to contact me directly after she has her brakes diagnosed at one of our shops, I would be happy to assist her furtherOnce I am aware of what will be needed to fix the brakes, I will be happy to help resolve the situation for herThank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I have arranged to meet with the district manager on Friday the 30th to review the complainthave not gotten a resolution yet

This letter is in response to the complaint from [redacted] , # [redacted] Mr [redacted] states that an outside shop corrected an issue with our work that was found after our service was completeI would like Mr [redacted] to provide me with a copy of the invoice from the outside shop where this work was corrected so that I can review the documentation pertaining to this complaintPlease submit the outside shop documentation through the Revdex.com website or fax directly to my attention at ###-###-#### Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] It is my understanding that Ms [redacted] has already picked up her vehicle and has paid in full for the work our shop performedMs [redacted] had her vehicle back within a week once our shop had received the remaining amount owed to complete the workMs [redacted] has not reported any issue with our service since she picked the vehicle up and our shop would have no reason at all to sabotage her vehicleI understand Ms [redacted] ’s frustration with being without her vehicle as long as she was but I will not be authorizing a refund for her at this pointThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] D [redacted] , # [redacted] I personally spoke with Mr [redacted] on 10/19/about this situationI explained that we were not going to be working on the vehicle and that covering the tow bill to remove his vehicle from our shop was the only action our company was willing to take Mr [redacted] , while still upset about the situation, understood our position and accepted my apologies over the phoneI apologize to Mr [redacted] for the aggravation this situation causedThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] I have personally spoken with Mr [redacted] on multiple occasions with regards to this situation and I am happy to report that our company has agreed to provide him with four new tires at no chargeOur shop has ordered the replacement tires and is currently waiting for the tires to be delivered I will remain in contact with Mr [redacted] until I know that this situation has been fully handledI look forward to concluding this matter for Mr [redacted] and I appreciate his patience throughout this complaint Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The manager did not offer to replace the tire at no costHe told me I would have to buy a new tireHe took no action at the time to stop me from leaving by saying something to the effect of, "We will gladly replace your tire(s)." He told me my warranty had expired, and that he was not going to fix the tirePeriodSince this matter was not resolved, I was forced to buy two new tires at the cost of $280.45.I have retained the tire in questionThe dealer that replaced the tire, in fact, told me that the tire in question had actually failed - the belts had separated - and thus I was required to replace the pair of tires.Therefore, to resolve this complaint, I will provide you with a copy of the receipt for the new tires and expect that you will send me a check for that amount: $When I receive the check, I will deliver the failed tire to the local Tire WarehouseFrom there, you can submit a warranty claim to Yokahama for the tires that failed due to belt failure.When I asked to have the warranty money replaced, I did not have the information on why the tire was failing - due to the separated beltsFurther, the manager only did a visual inspection of the tire and never even bothered to take the tire off the car for a proper inspectionHad he done that, he would have discovered the failed beltYou have one more opportunity to properly address my concernsI trust you will see my side of the story and issue me a check for $280.45, on earlier stated date of 2/22/ Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to thank Trent and Paul for addressing my concerns I let them both know that this was NOTHING PERSONAL, I just wanted my vehicle fixed They were very helpful in every aspect of my concerns and I am very satisfied with the outcome I look forward to a positive relationship with them in the future Regards, [redacted]

This letter is in response to the complaint from [redacted] M [redacted] ***, # [redacted] I would like to apologize to Ms [redacted] for this situation and the numerous problems that occurred at our shopThe original deposit of $has already been refunded back to the Visa Card that was used to pay for the service and I will gladly refund the remaining $plus tax, for the difference between what was quoted and what was chargedIt is completely out of line for an employee at our shop to sarcastically thank any customer for getting him in trouble for reporting a legitimate issue to our corporate officeI would be happy to provide a $service certificate that can be used for any service that we offer, at any location to try and make up for the inconvenience of this situationThis certificate can be used towards an alignment if Ms [redacted] would like and she does not have to return to this same location to use this certificateThe refund of $should be back to Ms [redacted] ***’s Visa account by 3/16/at the very latest Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] sent our company an e-mail and in it she explains that the original noise she brought her vehicle in for was resolved but that a new noise developed after our serviceThe noise that occurred with the vehicle afterwards is unrelated to our wheel bearing service and would not be caused by anything our shop did during this service Due to this new noise issue being caused by the transmission, which our shop does not repair, Ms [redacted] was referred to a nearby Ford DealershipDespite knowing that this new issue was unrelated to the original service, our company paid approximately $to the dealership for them to diagnose this matter further for Ms [redacted] We have not heard from Ms [redacted] since we told her that we would pay for the dealership diagnostic charge as a gesture of good customer service There is no issue with the work our shop performed and our company has already paid for the dealership diagnostic charge for Ms [redacted] We will not be reimbursing Ms [redacted] for a rental vehicle and we will not be refunding her for the work that our shop performedThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] ***, # [redacted] I would like to apologize to Ms [redacted] for the delay in honoring this promotion for herThis promotion became wildly more popular than we had expected it to be and because of that we had a delay in mailing out these reward cards to our customersI sincerely apologize to any customer who had to wait longer to receive their card than the 6-weeks that we originally estimated for deliveryI have confirmed that Ms***’s card has been mailedI would expect that the card will be delivered to her within business days, if it has not already been deliveredI apologize again for the delay and I hope our company can service Ms***’s vehicle again in the future Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] H***, # [redacted] I apologize to Ms [redacted] for the poor customer service she received at our shopSome of our promotions may be confusing and may need some clarification from our corporate headquarters; our shop should have contacted our office to get clarification on how to handle the promotion that Ms [redacted] was looking to use instead of telling her to contact usI will gladly refund her for the amount she requested to be refunded for the alignment and she should see a credit of $back to her Visa Card by September 7th, I apologize again for this issue and I encourage Ms [redacted] to contact us if she has any further issues Thank you for your time, Kyle Peterson Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] originally came to our shop with an ABS light and a check engine light onOur shop did not charge Ms [redacted] for the diagnosis of her vehicles issues as a courtesy to her since she said she would bring the vehicle back to have the work done at a later dateWhen Ms [redacted] returned for her appointment, our shop replaced the oxygen sensor and the right rear speed sensor for herMs [redacted] chose to bring the vehicle back to our shop on the weekend and our shop proceeded to perform the repairs on the vehicle that had been agreed uponI do not believe our shop is solely responsible for not fully understanding the C.A.R.Sprocedure and I do not believe our shop purposely mislead or lied to her about C.A.R.Sreimbursing her at a later dateThe oxygen sensors we originally installed on Ms [redacted] ’ s vehicle did not work and she was definitely inconvenienced because of this; however I do not believe she is entitled to the full requested refund of $since there has been no issue at all with the wheel speed sensorI am willing to refund Ms [redacted] the $plus tax that she spent on the oxygen sensor and the $that she spent at Johnny’s Service StationThe refund that Ms [redacted] has requested includes an oil change and a speed sensor that has had no issue and I do not believe she is entitled to a refund for those servicesI will be happy to process this refund for Ms [redacted] once she confirms this resolution is acceptableThank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, it should be noted that the shield was never found/replacedThe technician on the second to last visit bent a piece of the bracket back that was banging on the underside of the truck (due to it no longer being secured to the shield), but the shield was never recovered/replacedThat said, I'm not looking to punish the businessI simply wanted to at least be reimbursed for the repair I shouldn't have had to do, and this offer resolves that part of it at least Regards, [redacted]