Monro Muffler Brake

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Within less than six months, I don't think that having perfect breaks to needing to be replaced completely is not the norm There is still an issue with the brakes grinding and one of the mechanics at the shop said they were still grinding when he took them out driving and the manager or trainer that was there that day, told him not to say anything to meI was told by the manager at the store that there have been problems before with people having problems with their cars and issues until he came alongI wished I had known there was a problem before hand so I didn't have to pay for a brand-new brakesThis company owes me the money back for my rear brakes If I was told back in December that I needed new brake pads, then there wouldn't be an issue todayThe company is at fault for not keeping on their employees for doing the correct job before handIt is not my fault that there were issues in the past but now I am paying for them Regards, [redacted]

This letter is in response to the complaint from [redacted] , # [redacted] After speaking with our shop about this situation, I would like to offer Ms [redacted] a partial refund for her serviceI understand that the exhaust service was not as described and there was a potential issue with our balance as wellIn this case I am happy to side with Ms [redacted] and offer her a refund for the wheel balance and the labor charged to her for the exhaust service, plus applicable tax, for a total refund of $I would ask that Ms [redacted] confirm this is a fair resolution to this situation before I process this refundI apologize for the issues that occurred after Ms [redacted] ’s service and I would like to also offer her a credit towards future services to give her a good reason to give us another chance to earn her trustThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] If Mr [redacted] is still having issues with his tires leaking air I would suggest he return to [redacted] where they last sealed his tires as there could be an issue with the work they performedMr [redacted] did not purchase the tires from our company so we will not be providing him with new tires at our expenseAs I previously stated, we have reimbursed Mr [redacted] for the expense to correct our work eight months after it was performed, well out of the range of our warranty, and we will not be taking any further action with regards to this complaintThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Mr [redacted] was initially overcharged for work that was under warranty from earlier this yearMr [redacted] has already been refunded $back to his Master Card for the overcharge on this recent workAt this time the only items that Mr [redacted] has been charged for recently are the calipers and the brake fluid flushMr [redacted] is not mentioning that in less than a year he has put approximately 35,miles on his truck, which is plenty of time for brakes to need to be replacedWe will not be issuing Mr [redacted] a full refund and I consider this matter resolved with the refund that we have already issued to him Thank you for your time, Kyle P [redacted] Customer Service Manager

12/8/ Revdex.com Bryant Woods South Amherst, NY This letter is in response to the complaint from [redacted] S [redacted] , # [redacted] I would like to start by apologizing for the delay in handling this refundMr [redacted] should not have had to wait as long as he did for this refund and I sincerely apologize for thatA refund of $was sent by way of check to Mr [redacted] ’s address on 11/23/from our corporate office in Rochester New YorkThis amount is the full amount we are willing to refund Mr [redacted] Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] T [redacted] , # [redacted] Our technicians could not duplicate the noise that Mr [redacted] was looking to have resolved and he was advised of that at the timeWhile looking over the vehicle our technician found brake hardware components missing on the front brakes as well as seized caliper boltsThese items were repaired and Mr [redacted] left with the vehicle afterwards When Mr [redacted] returned to our shop after the original service, we found that the rear brake components had come apartOur shop did not work on the rear brakes and our shop also reported to our office that Mr [redacted] had apparently worked on the rear brakes himself recentlyI have included an invoice signed by Mr [redacted] that details that the vehicle’s recent damage was due to the brake shoes and adjuster coming apart inside of the left rear brake drum Due to our shop not working on the rear brakes previously, our company is not willing to accept responsibility for this occurrenceWhile we are happy to work with Mr [redacted] on the cost of repairing these components we are not willing to fix the vehicle at no cost to Mr [redacted] Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] After carefully reviewing the situation I found that the refund that Mr [redacted] was expecting, which our office stated was previously processed, was in fact refunded back to another customer’s credit card by mistake I personally called and explained our error to Mr [redacted] and apologized for the mistake and the delay with handling this situationA refund of $was processed back to Mr [redacted] ’s Visa Card on February 2nd, and should be back to his account by the end of this week at the very latest I would like to apologize to Mr [redacted] again for the mistake our office made and to thank him for his kind and understanding demeanor when he and I spokeI wish Mr [redacted] the very best moving forward and I hope that he will continue to patronize our business in the futureThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] I will process the refund for the amount Ms [redacted] paid for our battery on 6/13/for $I will need to split the refund between the Master Card and the Visa Card that was used for payment on the service; I hope this is not a problem, but it is something I cannot avoidI appreciate Ms [redacted] ’s patience during this time and I wish her the best in all future mattersThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] I apologize to Ms [redacted] for the ongoing issue she has been dealing with regards to her check engine light issueI will honor Ms [redacted] ’s request and I will process a refund of $back to Ms [redacted] ’s Visa Card, which should post back to her account by December 7th at the latestI wish Ms [redacted] the very best moving forwardThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] ’s card had to be reissued by our Marketing Department and was mailed to her on 10/31/I apologize to her for this delay and the card should be delivered to her within ten business days from today Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] ***, # [redacted] I cannot find any record of Ms [redacted] contacting our corporate headquarters to report any issue with her serviceAccording to our shop, Ms [redacted] did not mention any issue with the oil level not being correct when she called them, but instead was concerned with the brake recommendations our shop madeOur Store Manager invited Ms [redacted] to come back so we could show her why the brakes were recommended, but she refused and said that her mechanic told her the brakes were not needed and she would not return to our shopIf Ms [redacted] is still not willing to return to our shop to allow us to verify her concerns I ask that she supply documentation from an outside shop that details the issues with our serviceI hope that Ms [redacted] will give us an opportunity to look over her vehicle and correct the issues that she says that our employees made Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] claims that our shop did not test the compressor, which our shop and I would have no reason to lie about since the failure of this component is completely unrelated to the service she came in forMs [redacted] also claims to have spoken with mechanics who have stated the compressor should not have failed alreadyInterestingly, Ms [redacted] has not provided any explanation or documentation that supports how our shop purposely caused the compressor to failI will not be taking any further steps to address or respond to this complaint unless Ms [redacted] can provide documentation that explains in detail how our shop caused this compressor to fail Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] ***, # [redacted] It is my understanding that Mr [redacted] was contacted this afternoon by our local Market Manager in the areaOur Market Manager contacted me back and told me that he spoke with Mr [redacted] himself and got him set up to get the exhaust issue corrected at no charge at our Norwalk location next weekI apologize that this was not corrected by our first shop, but we want to get this work correct for Mr***I appreciate the opportunity to correct this issue for Mr [redacted] and I would ask that he let us know if there is anything else we can help with moving forward Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] states that she got the $coupon off of our websiteThis coupon from our website clearly states at the bottom that there will be a shop supply fee and oil recycling fee applied to the cost of the serviceIf Ms [redacted] would have taken the time to read the whole advertisement there would be no confusion on what charges to expectThe same website that Ms [redacted] visited to get the coupon has a “contact us” page which provides a phone number and an email so that our customers can contact us if they have an issue with a serviceMs [redacted] made no attempt to contact our company to seek assistance on this matterInstead, she contacted a third party to file a complaint claiming that we have misleading advertisements and are using “bait and switch practices” and encouraging others to stay away from our companyI have included a print out of the exact coupon that Ms [redacted] used at our shop so that all parties involved can clearly see that there is a paragraph explaining the charges Ms [redacted] is taking issue withI am happy to provide Ms [redacted] a credit towards future services with our company for $off of any service but I will not process a refund at this timeThe print out that Ms [redacted] got from the internet details exactly what will be charged to her; our company is not responsible for Ms [redacted] not reading the entire couponIf Ms [redacted] would like a credit towards future services I am happy to provide that for herThank you for your time, Kyle P [redacted] Customer Service Manager

5/11/Revdex.com Bryant Woods South Amherst, NY This letter is in response to the complaint from [redacted] ***, # [redacted] We feel we have made right on the issue that Mr [redacted] encountered and we have refunded the correct amount to himThe refund check was mailed on 5/9/to Mr [redacted] and we consider this matter resolvedThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] M [redacted] , # [redacted] When this vehicle was brought to the Webster New York location, the front left wheel bearing was noisy and the ball joint was falling out of placeBoth of these items were in very poor condition and were causing different noises in the vehicleOur shop replaced these items and sent Ms [redacted] on her way homeWhen the vehicle was brought to our Bethlehem location, our shop found that the power steering rack was making noise as wellI do not believe that our Webster location misdiagnosed the issue, but instead found only part of the vehicle’s issuesDuring our last contact with Ms [redacted] , we offered to discount the initial price of the power steering rack in order to help resolve the remaining problem with the vehicle; we have not heard back from her sinceOur Bethlehem location is capable and willing to replace this power steering rack for Ms [redacted] and we are not willing to refund the money spent during the first visit because the items replaced during that service were needed Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] A***, # [redacted] Our company is not responsible for brake work needed two months after a state inspection was performed and we will not be reimbursing Mr [redacted] for his brake work at this timeThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] B [redacted] , # [redacted] Ms [redacted] has brought her vehicle back to our shop multiple times stating that there is a noise coming from her vehicleOur employees have driven the vehicle and cannot duplicate the noise Ms [redacted] is reporting to usIf Ms [redacted] can forward me the documentation from the Goodyear shop she took the vehicle to after our service, I would be happy to review it in order to proceed with a potential refundI understand the frustration of not having an issue resolved after multiple attempts, but I cannot simply refund Ms [redacted] ’s bill based on her stating that Goodyear found that the hardware kit was not installed correctlyI would ask that Ms [redacted] forward the Goodyear invoice to me through the Revdex.com website, or by fax at ###-###-####If Ms [redacted] would like, I would be happy to set her up at a different location of ours in order to get another shop’s opinion on what is causing this noiseThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] ***, # [redacted] I have discussed this matter with my superior and at this point all that we are willing to offer is the refund for the labor charged in error while being under warrantyI will process $back to Mr***’s credit card that was used to pay for that labor Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The offer by Kyle - the Customer Service Manager - to "refund him for the service as I do not want to aggravate him further on this matter" is the resolution I prefer and chooseI do not want a partial refund nor do I want to allow MrTire another opportunity to align my vehicle Regards, [redacted]