Monro Muffler Brake

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have many problems with the response made by Monroe Mufflers To begin with the response in and of itself is dishonest I have only talked to total people in reference to resolving this issue Those people are the shop manager on 1/11/and the regional manager on the same day Furthermore, they have never once explained or attempted to explain the irregularities in their story I maintain that they are liable for the work done on 1/11/ I would also like them to explain the following points They claim the caliper failed due to driving on low brake pads Where did the right backside brake pad go? Are you claiming that I drove so much that the pad disappeared into thin air without one shed of residue? I would like to know how you would explain the apparent lack of wear on the left backside brake pad that was measured at the same thickness as the right backside break pad on 12/8/ I have attached a photo of the work done on 1/11/to demonstrate the left backside brake pad was not mentioned for repair I would imagine if the right side was worn down to the degree that Monroe Mufflers claims I would have been informed about the terrible state of the left side brake pad This is not the case I would also like Monroe Mufflers to explain why your mechanic wrote my odometer reading miles more than the odometer read? I would like to hear that it is pure coincidence that mistake was made? When Monroe's argument is that I drove a brake pad into oblivion it is an awfully convenient coincidence that the mechanic would make a claim that the mileage was that much more than it actually was I have attached the photos of the mileage written on the invoice 12/8/to demonstrate what it was the day the brake pad was removed I attached a photo of the odometer reading written on 1/16/ I have also attached a photo of the 1/16/invoice next to the actual odometer reading after I returned home on 1/16/16.I would also like to remind Monroe Mufflers that defining a position or telling a store, while never addressing how the irregularities in their position fit is dishonest and unfortunately consistent in how I have been treated thus far by this business Regards, [redacted]

This letter is in response to the complaint from [redacted] A***, # [redacted] Mrand Mrs [redacted] brought their vehicle to our shop and asked us to fix the brake noise that they were hearing and we have resolved that issue for themIt is my understanding that the price of the service was agreed upon and paid for before Mrand Mrs [redacted] left the vehicle at our shopOur shop tried to reach Mrand Mrs [redacted] several times by phone to explain what they had found wrong with the vehicle, but the calls were not answered Our shop went ahead and fixed the vehicle’s brakes, since that was the reason the vehicle was brought to our shop in the first place; at no point did Mr [redacted] state that if the front brakes were the issue, he would not want us to perform the workI agree that our shop did not invoice this work out correctly, and our District Manager has already offered to refund $back to Mrand Mrs [redacted] for this inconvenienceIn order to try and resolve this matter, I am willing to refund $back to the Visa Card that was used to pay for this serviceIf this is an agreeable resolution, I would ask that Mrand Mrs [redacted] confirm so through this Revdex.com complaintThank you for your time, Kyle P [redacted] Customer Service Manager

Complaint: [redacted] I am rejecting this response because:they say they sent a refund and I have not received it? They do have my right address because they sent me the wrong tags so I’m not sure what the issue is.? Regards, [redacted] ***

This letter is in response to the complaint from [redacted] , # [redacted] I wish that Ms [redacted] had contacted our corporate office to report this issue with her service before taking the vehicle to an outside shopAccording to our Store Manager, Ms [redacted] ’s vehicle had an evap leak that was determined to be coming from multiple locations in her evap systemOur shop fixed these leaks, but the evap code came back on and we could not determine whyOur shop was very surprised that Ms [redacted] mentioned in this complaint that there was an issue with her brakes, because that was not brought to their attention at any timeBefore I can proceed with any potential refund for Ms [redacted] , I will need to review the outside shop invoice where these issues were correctedPlease forward the outside shop invoice through the Revdex.com website or via fax at ###-###-####Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] J [redacted] , # [redacted] It is my understanding that Mr [redacted] picked the vehicle up on 12/22/from our shop and was satisfied with the result of the serviceRecognizing that our shop initially did not communicate well enough Mr [redacted] , we put an emphasis on communicating clearly and updating Mr [redacted] on the status of his vehicleIf this issue is not resolved or if our Customer Service Department can assist Mr [redacted] with anything moving forward, I would just ask that he communicate that with usThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] After reviewing the situation further I agree that Mr [redacted] is due an additional refundWhile it is not my belief that Mr [redacted] is due a refund for our service and the service from [redacted] Subaru both, I do agree that Mr [redacted] is entitled to a refund for the total paid to [redacted] Subaru to correct our shop’s poor work Mr [redacted] has already been refunded $back to his Visa Card for the total amount paid for our serviceI will process a check refund for Mr [redacted] in the amount of $to make up for the difference between what has been refunded and the $paid to [redacted] Subaru Thank you for your time, Kyle P [redacted] Customer Service Manager

The last contact that I had with Monro corpwas with [redacted] My phone records will show that on 5/27/@ 8:48am We had a 8min 4sec talk about this matterI told her I wanted the following services refunded to me $for the price of the tires$for the price of the road hazard coverage$for the price of the wheel alignmentPlus 7% taxTotal without tax comes to $Firestone pro rated the tires at $So I would be looking for a cash refund of $plus 7% tax [redacted] told me she can not make that decisionShe would have to pass the information on to someone that couldAs of now I have not received any word from Monro CorpUntil just a few minutes ago when I got an email from the Revdex.comSo who ever this [redacted] is that said Monro contacted me is a liarI contacted WPRI news for action on this matterOn 5/28/at 10:53am I got a call from WPRI news for action the lady said she called [redacted] for Monro Corpand left a message for her to call WPRI news for action backWPRI news for action is still waiting on her to return the callAs a result of not hearing back from Monro corpon 5/29/I had firestone put on new tiresI had to get those dry rotted tires off my vehicle before something bad happenedI do have the tires in question in case someone needs to inspect them So once again I would be looking for a cash refund of $plus 7% taxYou will find attached a picture of the worst tire Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Again while I feel for Mr [redacted] situation we in no way did anything wrong or fraudulentI have the initial write ups that show the car needed the seat mat recall, the battery was weak, the radiator hose was leaking and the CID screen was not working and he signed that he was declining that repairHe worked with Spanish speaking Advisors and even brought in a translator to talk with our manager to make sure it was clearWe performed the seat cushion replacement in his car which would have nothing to do with anything mechanical or electronicOut of empathy for his situation we agreed to goodwill (pay for) his battery and radiator hose and he agreed that would be fine and make him happyAgain how could we be held responsible for something that wasn't working when he first brought it in and it was notated on the paperwork he signed?The only reason I mentioned he didn't buy it from us is if he had we would of inspected the car and noted any issues with itObviously if? the car was in this condition we would have never sold the car to one of our customers.We feel great empathy for Mr [redacted] we have not charged him any money and have paid for the necessary repairs to get his car runningAt this point we have been nothing but a caring and generous dealership and are disappointed that Mr [redacted] feels otherwise.We are the 5th largest BMW dealership in the US and did not grow to this size by mistreating customers or ever committing any fraudWhile we are not perfect our Revdex.com record shows that if there is a valid complaint we have always responded in a way that resolves the issue with our clients and I am disappointed we can't here.? Sincerely [redacted] General Manager? ?

This letter is in response to the complaint from [redacted] ***, # [redacted] I would like to state that Ms [redacted] has not attempted to contact our corporate headquarters prior to filing this complaint with the RevDex.comMs [redacted] returned to our shop after the original service was complete and our shop recommended several other services to help resolve the check engine light issueI am not authorizing a refund for Ms [redacted] at this time because I don’t believe our shop has done anything wrong [redacted] ’s diagnostic scan, and our diagnostic scan both determined the oxygen sensors needed to be replaced and we replaced these parts; this does not mean this is the only issue with the vehicle though The print out from [redacted] state the same codes appeared after the replacement of the oxygen sensors, but often times multiple components and services are needed to resolve an issue that is causing the engine to run leanI would suggest that Ms [redacted] either return to our shop or provide documentation from a service center, not a parts provider like [redacted] , on services recommended to fix this issueI do not believe our shop misdiagnosed this issue as [redacted] recommended the same work we didI believe simply that Ms [redacted] has more than one issue with her vehicle Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

3/22/Revdex.com Bryant Woods South Amherst, NY This letter is in response to the complaint from [redacted] ***, # [redacted] Mrs [redacted] is stating that an outside shop found an issue with our work and therefore we owe a refund for the service, however there is no documentation to support that claimMr [redacted] returned on 2/26/2016, nearly a month and a half after the service, and reported a shaking issue with the vehicleAfter inspecting the vehicle our shop recommended brakes and Mr [redacted] declined the service stating that he could fix the brakes himself for lessOur shop found no issue with our axle or wheel bearing work at the time and Mr [redacted] left the shopI am not authorizing any refund until I have some definitive proof that there is an issue with our work Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] - [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Consumer called and said that they had never OK'd the repairsThere was nothing in writing and the consumer did not receive an estimate Regards, [redacted]

I do not accept the offer to bring my vehicle in to have a Monroe MMuffler tech look at itHowever, I would like an independent party to look at the part for meEven if I go to another Monroe shop I feel like I will not be treated fairly.The part number that is listed on my invoice was supposed to be newAlso, I am willing to submit a picture of the part.When I called customer service [redacted] asked me for my name and the shop I went toAfter Learning that that the corporate office is also local to Rochester, I felt like everyone knew each other and would try to discredit everything I was sayingSpeaking directly to a supervisor would made me feel more comfortable getting this matter resolved.Please remember that this is not only about the part, it is also about the unprofessional way my situation was handledI had a appointment at hours and didn't get my car back until hoursI didn't think it is practical to keep someone's vehicle that long for a coolant flush, oil change and thermostat changeI had to be the one calling to check on the status of my vehicle and told that it is just sitting in the shop while the mechanics are working on other vehiclesPlus, the rear heat was never fixed.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have now received my car as of 3/31/Thank you[redacted] Regards, [redacted]

This letter is in response to the complaint from [redacted] , # [redacted] During discussions with upper management, we determined that Mr [redacted] is due back a credit for this issueMr [redacted] disputed payment on our service with American Express Card ServicesOur company will accept the chargeback from Mr [redacted] ’s credit card dispute for $Thank you for your time, Kyle P [redacted] Customer Service Manager

I am faxing over a copy of the receipt and write up for the work I had done on my Honda CRVInaddition to the original information I typed into the complaint form I would like to add that it is nowMonday 12/14/2015- According to [redacted] of Monme Muffler the last time I called them12/09/"should hear by the end of the day" from [redacted] I still have yet to hear anything.This is absolutely unacceptable.As you can see from [redacted] write up there was more damage done to thecontrol arm with the fix that Monro Muffler deemed "fine".The total from what I am seeking back for faulty repairs dc1ne on 04/25/and repair done12/10/now totals$ 1,105.20.Further, the proper bolt also has a washer a lot thicker (as can be seen in the photograph) than the onethat they put in my car (my guess is this is why there were washer's instead of just 1) and it ispermanently affixed to the bolt itself to prevent it from movingAs you can see in the pictures thewasher's on the grade bolt Monro Muffler put in are bent and ground out from the nut from movingaround (OEM part does not move).Thank you for your assistance in this matter [redacted] from [redacted] also stated you arefree to call him at [redacted] regarding the nature of this repair and in case you need an officialpermission to do so, I do hereby give permission for the BI~B to contact [redacted] regarding all aspects of this claim/complaint.Please feel free to contact me at any time to discuss this case.Thank you, [redacted] ###-###-####

I brought truck to Monro for specific service requested: left front wheel smoking, oil change, and possible spark plugsI discussed with the manager possible solutions to fix vehicle I agreed to changing the caliper in the left front wheel I agreed to changing spark plugs I agreed to oil change charge of approximately $which is not listed on original invoice THE UNAUTHORIZED WORK PERFORMED LISTED ON INVOICE WAS A TOTAL TUCHARGE FOR $(SPARK PLUGS LIST AND NET $WITH LABOR $FOR $THE INVOICE STATES $INSTEAD OF $I AM REQUESTING A CREDIT OF THE UNAUTHORIZED TUCHARGE ($503.60-$100.72=$402.88) OF $AND AN ITEMIZATION OF THE TUCOSTING $THIS IS AMOUNT I AM REQUESTING$ I SAW THIS CHARGE ON THIS INVOICE WHEN I PICKED UP MY VEHICLEI VERBALLY DISPUTED THIS CHARGE AND WORK AT THAT TIMEI REQUESTED AN ITEMIZED BILL OF WHAT EXACTLY COSTED $THE MANAGER WAS RUDE TO ME AND TOLD ME THAT HE COULD NOT DO ANYTHING ABOUT THE ITEMIZED INVOICE AND CHARGE AND WOULD NOT REMOVE CHARGE AND THAT I HAD TO CONTACT MONRO DIRECTLYI HAD NO CHOICE BUT TO SIGN INVOICE TO GET MY KEYS AND VEHICLE I did contact Monro directly with great difficulty speaking with customer service where the telephone call kept disconnectingI finally reached a Monro representative who told me I had to fill out a form and send back to them They said they would mail me the formI received the form, filled it out, and made a copy of the disputed invoiceI was provided a postage paid envelope with their address printed on envelope and mailed required documentsI called the following week to speak with someone about this issue and was told they didn't receive any mail from me and were quite surprised that I even had the form to fill outI called back several times checking on receipt of the formMonro claims they did not receive the form I brought my vehicle into [redacted] Chevrolet who said that if I had authorized a tune-up, the air filter should have been changed, but was notIn addition, [redacted] Chevrolet said that the spark plugs used were after market [redacted] Chevrolet computer readout for service engine light on said the reason why service engine light was on because of the after-market spark plugs were used and air filter was not changed Original service requested from Monro did not include the service engine light because they did not have a computer in their shop at that timeMonro also did not rotate tires which is an automatic service with an oil changeThe air filter should have been changed along with the oil but was not I could not leave my vehicle in Monro shop until this matter was resolvedI had to sign invoice to get my vehicle back The next day, they closed permanently I am filing a complaint with the CT DMV Dominic [redacted] 8/2/

This letter is in response to the complaint from [redacted] , # [redacted] It is my understanding that Mr [redacted] has been contacted by the Market Manager, Robert Leo, about this issueRobert contacted me back directly and told me that he spoke with Mr [redacted] and agreed to send Mr [redacted] a $credit towards future services with our company and told me that Mr [redacted] is going to get touch up paint to correct the scratchI apologize for this matter occurring in the first place and I thank Mr [redacted] for giving us the opportunity to resolve this issue for him Thank you for your time, Kyle P [redacted] Customer Service Manager

4/29/2016 RevDex.com 100 Bryant Woods South Amherst, NY 14228 This letter is in response to the complaint from [redacted] , # [redacted] . I spoke with Trent yesterday about Ms. [redacted] ’s ongoing issue yesterday. Trent told me that we replaced several components on Ms. [redacted] ’s vehicle which resolved the issue. Paul, the Store Manager, contacted Ms. [redacted] today and she told Paul that her vehicle was running great. I appreciate Ms. [redacted] ’s willingness to give us another chance to get this issue resolved. Thank you for your time, Kyle P [redacted] Customer Service Manager