Mobility Plus Homecare

We are sorry the situation occurred, but due to the severely delinquent status on the account, ACA was unable to hold the repossession.  It is recommended that a customer keep their account current in the event something unforeseen happens so there is time to make alternate arrangements.  ACA does make courtesy calls to customers, but it is their responsibility to make payments according to the terms of the contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. 
 I received the companies email saying they have been trying to reach out to me but they were unsuccessful in doing so. I reached out to [redacted] at [redacted] and left him a voicemail with my updated telephone number ([redacted] for him to reach out to me directly to have my issue resolved. I'll be waiting for [redacted] phone call.
Regards,
[redacted]

This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
[redacted] with the Revdex.com case number [redacted].  
ACA has reached out by phone to
[redacted], and we have been able to resolve the issue.  We were able...

to
make an accommodation which satisfied the customer.   We apologize
for the confusion that occurred and do appreciate the customer’s
business.  If she has further questions, we can be reached at [redacted]
or [redacted]     
*
[redacted]
Customer Relations
Manager  
American Credit Acceptance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reviewed the complaint submitted by Ms. [redacted] and will be sending her a Credit Validation Letter which includes her...

Credit Application, Retail Installment Contract, and her payment history with ACA.  We are also sending her a Fraud Affidavit package that she can complete and return if she would like for us to further investigate the matter.  If Ms. [redacted] has any additional questions, she can call me at directly at 864-[redacted] or [redacted]@acacceptance.com.           Keith K[redacted] Customer Experience Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Your wrong there was no courtesy call I have the phone records to prove that I guess it’s company practice to lie thru your teeth to the customer because not only did your representative lie to me now you are too. I did call to make arrangements and we had a confirmation number YOU the company had my credit card information so don’t tell me about calling and making arrangements. Just admit that you were wrong and that’s it’s not about helping your customers and it’s all about getting as much money off of them as you can. ACA did nothing to help me and according to some of the reviews I’ve read about your company you’ve done the same thing to many other people. I will take this to social media and show everyone that’s on Facebook and Twitter what you did to me and my family 
 Regards,
R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Personal addendum: Issues have been resolved, thanks to a concerned and conscientious individual representing ACA ([redacted], from whom this complaint has been reviewed and expeditiously served.:
Regards,
[redacted]

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reached out by phone, and have been unable to reach Mr. [redacted].  If he would like to discuss the matter, he...

can call me, Keith K[redacted] at 864-[redacted] or Karen R[redacted] at 864-[redacted].  I can also be reached by email at [redacted].com.   We are sorry to hear that Mr. [redacted] was having engine issues, but due to the number of years he has had the vehicle, ACA is very limited on the type of assistance we could offer.  ACA would be willing to settle the account after the vehicle is sold at auction.  We do apologize that he was not happy with our service, as quality service is very important to us.              Keith K[redacted] Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reached out by phone to Mr. [redacted], and have been able to discuss the issue.  We apologize for any...

inconvenience this situation has caused and have noted the account so Mr. [redacted] will not be getting any unwanted phone calls.  He can however call ACA for any information he may need and can call me directly if needed at [redacted] or [redacted].com.   We do appreciate his business and willingness to discuss the matter with us.    Keith K[redacted] Customer Relations Manager   American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by Tanya [redacted] with the Revdex.com case number [redacted].     ACA has reviewed the complaint submitted by Ms. [redacted], and we were able to review the account in detail.  The...

payoff sent to ACA has been received and applied to the account.  The balance on the loan is zero and the account has been paid as agreed.  We appreciate Ms. [redacted]’s business and the way she has handled her account.  The title and paid papers will go out on or around the 27th of November and we will be available if she should have any questions.  We can be reached at 864-[redacted] or [redacted].com.      Keith K[redacted] Customer Experience Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] In response to ACA:This I am sure is not the first time that you have dealt with a situation like this. The moment a customer misses a payment interest is accumulated.  We have done everything we were to do and it is disappointing that this was not resolved in a timely manner. We have suffered  greatly due to the loss if the vehicle and our account still showing as active as id we still posses the SUV. OUR FREDIT SCORE HAS BEEN GREATLY  AFFECTED AND SHOWS DEFAULT PAYKENT....WE HAD FULL COVEATE, GAP AND A WARRENTY.  ACA  DENIED us a loan AND required a $3300 down payment or co-signer. ABSOLUTELY  NOT. I WILL BE TAKING FURTHER ACTION. YOU WILL BE NOTIFIED.DISGUSTED AND FURIOUS CUSTOMER,[redacted]

We are sorry to hear Mr. [redacted] is unsatisfied with our response.  We will be available If he or his attorney would like to discuss the account.

This is to serve as a formal response by American Credit
Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com
case number [redacted]  
ACA has reached out by phone to [redacted], and we have
been able to resolve the issue.  We appreciate the...

customers assistance
with working with us to provide the required documents to get this matter
resolved.  We also apologize if the customer received erroneous
information from one of our agents.  [redacted] business is very
appreciated and we value her as a customer.  If she has any additional
questions, now or in the future, we can be reached at [redacted] or [redacted]       
[redacted]
Customer Relations Manager  
American Credit Acceptance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reviewed the complaint filed by Ms. [redacted] and determined that our repossession of the vehicle was valid.  If she...

has documentation of a payoff being sent to, and cashed by ACA in June 2016, we would be happy to review the information.  ACA has not received any such funds. If she would like, she can call us at her convenience at 864-[redacted] or [redacted].com.      [redacted] Customer Relations Manager   American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]      ACA has reviewed the complaint submitted by [redacted].  We apologize for the issue occurring and have taken...

steps to prevent it from happening going forward.  If there is a particular phone number Ms. [redacted] would like us to use in the future, she can provide that to us by phone or email.  We appreciate her business and will be available should she have any questions.  We can be reached at 864-[redacted] or [redacted].com.        Keith K[redacted] Customer Experience Manager

This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
[redacted] with the Revdex.com case number [redacted].  
 
ACA had reached out by phone to
[redacted] as part of our due diligence process in the event that we...

acquired
her account.   We apologize for the inconvenience and confusion this
situation has caused.  As of 5/20/15, we do not have [redacted] account
but have not ruled out the possibility in the future.  If [redacted] has
additional questions and would like to call us, we will be more than happy to
discuss the matter.  We can be reached at [redacted] or [redacted] 
 
 
[redacted]
Customer Relations
Manager  
American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reached out by phone to Ms. [redacted], and we have been able to discuss the situation with her.  We apologize...

for the issue with the auto draft and any confusion this has caused.   We also apologize if she received less than satisfactory service from one of our agents.  ACA has determined that we are having problems with a 3rd party vendor that is responsible for insuring that our payment system operates smoothly, and we hope to have the situation resolved shortly.  We do appreciate the customer’s business and will be available for any questions she may have.  We can be reached at reached at 864-[redacted] or [redacted]          [redacted] Customer Relations Manager   American Credit Acceptance

This is to serve as a formal response by American Credit
Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com
case number [redacted].  
ACA has reached out by phone to [redacted] and have been
able to speak to him on one occasion, but have not been...

able to get back in
touch.  We were able to make the accommodation that he requested and will
be available if he would like to discuss the matter.  We apologize for the
confusion and appreciate his assistance in resolving the matter.  If he
has further questions, we can be reached at [redacted] or [redacted]           
[redacted]
Customer Relations Manager  
American Credit Acceptance

I agreed to a 72 month loan which includes the interest, with ACA. I was not told nor does the contract say I would be penalized for paying the loan early. I was told by an agent that I would have to still pay the interest for the duration of the loan even though I'm no longer borrowing money and on...

asside from that I pay $4 a day until the loan is paid. He said that if I continue paying the loan on a monthly basis, I would be paying more than the $7000 owed. I don't. understand why when the interest is calculated into the loan. And if I pay it off earlier, why would I still owe the interest even though I'm no longer borrowing money?? Also, I don't understand why I'm required ro pay $4 per day in addition to payment?? For a 2008 Yaris with no power locks, no power steering, no cruise control I was charged $10998 and by the rime I pay the 7year loan, it will be $20,000 and nor to mention the $4 per day I'm being charged is ridiculous and the law should not allow it. All I wanted was to get a pay off amount so rhat I could save some money and get drom under this loan and I was rold I couldn't and I'll be paying interest on a 7 year loan regardless if I pay earlier. And continuing the loan for the time, I will pay even more. Sorry for being redundant, but this is a crime!!! It's not right!!!