Mobility Plus Homecare

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number *** ACA has reached out by phone to *** *** *** and she referred us to her aunt *** *** who is the co-buyer on the
accountAt this point, we have been unable to resolve the issue ACA has looked thoroughly into the matter and we have determined that the payment in question was not received by ACA. ACA is willing to review any additional information the customer may have to verify the paymentHowever, the information and documentation we have received so far does not support or verify that a payment of $plus a $service fee was deducted from the customer’s account by ACA. If *** *** has any questions, we can be reached at *** or *** *** ***
*** *** *** American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reviewed the complaint submitted by *** ***. ACA has reached out by phone but have been unable to
reach Ms***We are sorry to hear Ms*** has had mechanical issues with her vehicle. Interest does accrue as per the terms of the loan, and we have included a copy of the contract for her review. We have also attached a flyer regarded how simple interest loans work. ACA is willing under certain circumstances to discuss possible settlement of an account for less than the full balance due If Ms*** is interested in settling the account for less than the full amount due, she can contact us at 864-*** or ***.com Keith K*** Customer Experience Manager

We received an email today from *** *** with the
Revdex.com case number *** We do appreciate her getting in touch with us
and will be more than happy to try to assist her. We are willing to
review all aspects of her account in detail which will hopefully resolve the matter.
We have addressed the issue with the SCRA
and will be more than happy to review our calculations with *** *** We are also willing to discuss the account and will work to
assist her with the issues that she divulged in her email. We do need to
review these items over the phone and encourage her to give us a call at *** to discuss
*** ***
Customer Relations Manager
American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reviewed the complaint submitted by *** ***. We apologize if she feels our communication
with her was unsatisfactory. ACA made numerous courtesy calls that went unanswered and ultimately followed the terms of the signed contract. Keith K*** Customer Experience Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
ACA did correct the incorrect information on my Experian credit report, but as of 12/09/my Transunion report is still showing the incorrect payments. Thank you for your assitance. Regards,
*** ***

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reached out by phone, and have been able to discuss the issue with Mr***. The issue appears to be
due to a missing payment. We have attached a copy of Mr***s transaction history so he will be able to review our information with his records. We do appreciate his business and want to resolve this issue. If he would call Karen R*** at 864-*** or ***.com I’m sure we can reach a resolution. We also sent a copy of the transaction history to the email address listed on the Revdex.com complaint. We attempted to send one to the work email address, however, it was returned. Keith K*** Customer Experience Manager

I have paid in full and received the title, I have even paid *** Law to remove off of credit reportACA refuses to remove off of credit report

ACA has reached out by phone to
*** ***, and we have been able to discuss the complaint with her. We
have sent her a copy of her contract and other documentation relating to the
interest issue on this account. This is a simple interest loan and
different factors can affect
how much interest is paid over the course of the
contract. Items such as late payments and deferments can have an impact
on the total cost of the loan. Once *** *** *** has time to review
the contact, we will discuss the issue again and hope to have it
resolved. If she has any additional questions, we can be reached at
*** or ***.
*** ***
Customer Relations
Manager
American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number *** ACA has reached out by phone, and have been able to reach Ms***. We changed the due date to the 15th as
requested. We apologize for any confusion this situation has caused and will be available if she has any questions. We can be reached at 864-*** or ***.com. Keith K*** Customer Experience Manager

ACA is the lien holder on the account and we will be happy
to assist with providing *** ***’s insurance company with the necessary
information to complete their claim process. Her automobile insurance
carrier and GAP insurance provider are not affiliated with ACA.
Unfortunately, while the claim is in process, the account remains open pending
receipt of the required funds needed to pay off the loan. As for the purchase
of another vehicle, the down payment requirements can vary greatly since
multiple factors are taken into consideration when underwriting a vehicle loan

This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***.
ACA will honor *** ***’s
request and delete the number that belongs to her which is associated with one
of our
ACA customers. We apologize that she had been receiving phone
callsThese were not intended to be directed at her, but again, an attempt to
reach our customer. If *** *** has any questions or concerns, she can
reach us at *** or ***
*** ***
Customer Relations
Manager
American Credit Acceptance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
*** *** with the Revdex.com case number ***.
ACA has reached out by phone to
*** ***, and we have been able to resolve the issue. We have located
the
missing payment and have applied it to her account. We do appreciate
the customer’s business and willingness to work with us to resolve the
problem. We apologize for the confusion and have discussed how this can
be prevented going forward. If she has any additional questions, we can
be reached at *** or ***
*** ***
Customer Relations
Manager
American Credit Acceptance

In regards to the complaint filed by *** *** ID
#*** *** *** did receive our email and we were able to speak with him
by phone on April . We were able to make an accommodation which
resolved the issue If he has any future questions, he can call my direct
line at *** or I can be reached at email at ***

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reached out by phone and have been unable to reach Ms***. We apologize for the confusion this
situation has caused. The refund was actually sent to the account holder, as ACA does not send refund checks to third partiesACA has also confirmed that the check has been cashed. ACA regrets that Ms*** was not told previously that the refund must be sent to the account holder. If Ms*** should have any questions, she can reach us at 864-*** or ***.com Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA cannot verify or validate the Experian documents that Ms*** has providedWe have confirmed that ACA is reporting
accurately to the credit reporting agencies including Experian, and that we have checked Experian’s trade line, and it is reflecting accurately We do apologize that there is confusion concerning this situation. Keith K*** Customer Experience Manager ***.com

his is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].    ACA has reviewed the complaint submitted by [redacted].  ACA is sorry to hear Ms. [redacted] was going through a difficult...

time when the repossession occurred in November of 2016.  A review of the repossession determined the vehicle was repossessed due to nonpayment.  There was no indication that any damage was done to the vehicle during the repossession process.  The condition report did not note any missing bumpers and if Ms. [redacted] had chosen to redeem the vehicle, she certainly could have put in a claim with our 3rd party vendor for any damages she felt the vehicle may have suffered.  Also, a review of the file indicated there was no mention that the repossession would not show on the customer’s credit.   If Ms. [redacted] would like to discuss the complaint.  She can contact us at 864-[redacted] or [redacted].com.     Keith K[redacted]Customer Experience Manager

This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
[redacted] with the Revdex.com case number [redacted]  
ACA has reached out by phone to
[redacted], and we have been able to resolve the issue.  We have...

provided
the requested letter which should resolve the issue.  We apologize for the
confusion that occurred and do appreciate the customer’s business.  If she
has further questions, we will be more than happy to assist her and can be
reached at [redacted] or [redacted]     
[redacted]
Customer Relations
Manager  
American Credit Acceptance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This is to serve as a formal response by [redacted] to the complaint filed by [redacted] with the Revdex.com
case number [redacted]  
 
ACA has reached out by phone to [redacted] and have been
unable to reach her.  If she would give us a call...

at her convenience, we
would be happy to discuss the issue.  We can be reached for questions at
[redacted] or [redacted]
            
 
 
[redacted]
Customer Relations Manager  
American
Credit Acceptance