Merrick Bank Corporation

Mr*** opened an account with Merrick in December but the account has had a zero balance and no activity for a year or more. Merrick’s decision to close the account was based upon the inactivity of the account and no other reason. The cardholder agreement between Mr*** and
Merrick allows either party to close the account at any time, and allows Merrick to do so for any reason without prior noticeMerrick reported the account as “closed by credit grantor”, which is the correct reporting on the account

*** *** opened an account with Merrick in March and has used the account for the purchase of goods and services*** *** took a cash advance in July for *** A pricing appendix and cardholder agreement were sent to *** *** at the same time the card for the
account was mailed to him. The pricing appendix discloses the fees and interest associated with the account The way that interest is calculated on the account is part of the cardholder agreement *** *** received when the account was opened. Section of that agreement sets forth how interest is calculated: Periodic interest charges on your Account will be determined by applying a periodic rate to one or more average daily balances (including current transactions)The average daily balances of Purchases and Cash Advances (each of which is called “Balance on Which Interest Charge Applied” on the front of your periodic statement) are calculated separatelyThe “Purchase Interest Charge Balance” described below, is multiplied by the applicable daily periodic rate, then multiplied by the number of days in the billing cycle… The manner in which Merrick applies interest and fees is a Card Industry standard and compliant with both Regulation Z and the CARD Act. Section of the cardholder agreement explains how payments are applied When *** *** made the cash advance there was a fee associated with that as shown on the statement dated August 2, 2015. The statements after that don’t have a cash advance fee but there is interest charged on that advance until it is paid in full. A part of each payment made has been applied to both purchases and the cash advance and as of the last statement on the account the amount of the cash advance that interest was charged on is *** *** *** was informed of all of the fees and costs associated with the account at the time he opened the account. I have enclosed copies of statements reviewed, the cardholder and the pricing appendix for this account

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
I need someone to contact me My name is not *** anymore I got married and they would not accept a payment from me because I stated my name was changed I also have charges on my card that are not mine and I have spoke to customer service reps after July I spoke to them one AUGUST 9th, August 15th and August 16th and August 22nd and again September 12th and September 19th and again yesterday someone finally took a payment from me but I need a new card with my name on it and I need to speak to someone about the billing issues that occurred in August and September Merrick bank reps call me everyday Actually I just spoke to one last week and yelled at me when I asked her to quit calling me I was waiting for this response she said "oh you want this number deleted"? when I said yes she obnoxiously started reading a disclosure to close my account and when I interrupted her and said " I never asked that" she said..well you cant have an account with a phone number I mean come on? I don't know rules and regulations I don't work for Merrick Bank I do expect their employees to be polite and inform me of what I can and can't do to solve my problem and yesterday was the first time I spoke with someone willing to do that

Complaint: ***
I am rejecting this response because: I did not have any addresses in Los Angeles CA or Atlanta GAThe only location I have ever had is in Philadelphia PA.Which would appear to me that the URGENT/SENSITIVE correspondence from Merrick was sent to another address (possibly in CA or GA)
I also called the number provided ###-###-#### where there are said "payment options" to bring my account current and I was transferred to the collection agency
Sincerely,
*** ***

Ms*** opened an account with Merrick in April and has used the account for the purchase of goods and services. In April Ms*** requested a payment plan on the account and was approved for that plan on April 13, 2017. Ms*** was to make payments of $each month
on the plan. On August 24, Ms*** contacted Merrick regarding the charge-off of the account. It was explained that no payment under the plan had been received since April and that was the reason for the charge off. Ms*** explained to the representative that she believed that the payments were set up to be paid automatically and requested a reversal of the charge off of the account. On August 25, the charge off was reversed from the account and a representative contacted Ms*** to tell her of that action on the account. The representative also helped Ms*** set up recurring payments for the payment plan amount and the credit reporting for the account was updated to remove the charge off notation Merrick apologizes to Ms*** for the issues she experienced with the account. From the notes on the account it appears that all of those concerns have been addressed to her satisfaction

Merrick conducted a review of the issue raised in Mr***’s complaint. The payment history of the account indicates that Mr*** made all of the payments on the account via a Capital One account ending in *** with the exception of the November payment. This payment was made from
a Citi Bank account ending in ***. This was the payment that was returned unpaid. Merrick has not experienced any issues with its mobile application of the nature that Mr*** indicated he experienced. However, we have escalated the concerns expressed in Mr***’s complaint to the appropriate level of Management so that further research can be done to ensure issues like this are not occurring. In an effort to address Mr***’s concerns regarding the November payment Merrick has waived the late fee as a courtesy and the subsequent interest charged to the account balance in the total of $36. Mr*** should see this adjustment to the account on his next account statement. We hope that this resolves Mr***’s concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I'm not sure how they received my work number which was never provided to them unless when I provided proof of income the copied down that number. I did not give permission to contact me at this number. Any area code can not be called as this is for law enforcement purposes only and this needs to be understood
Sincerely,
*** ***

Ms*** opened an account with Merrick in March 2016. The Bank of America account from which Ms*** was attempting to make payment was blocked by Merrick because it received correspondence from Bank of America on 11/15/stating that their customer, *** ***, had informed Bank
of America of unauthorized payments being made from her account to Ms***’s Merrick account. We have not received a follnotice from Bank of America claiming that the November notice was an error as Ms*** states in her complaintBecause Ms*** is not the accountholder of the Bank of America account, we need a letter from Bank of America stating that she is authorized to use that account in order to allow it to be used to make payments on her Merrick account againThat letter can be sent via fax to 516-576-

Merrick is unable to provide details regarding any account to Ms*** ***. She is not the authorized user or has permission from her husband to receive information regarding his account. If Mr*** *** wishes to discuss options regarding his account he can contact Merrick’s
Agent, TCI at 877-879-

A review of the issue raised in Ms***’s complaint was conducted. Attached is an example of the exact solicitation that Ms*** received for a Merrick Bank card. She received a pre-screened firm offer of credit contingent upon her continuing to meet the credit criteria
Merrick obtained from a credit reporting agency in the pre-screen process prior to making the offerMs***’s application was provided an adverse action notice which described the reasons Merrick declined her applicationThe pre-screen process takes place two months prior to Merrick’s extending the firm offer of creditIn Ms***’s application submitted in response to the firm offer of credit, she authorized Merrick to obtain a full credit report as part of evaluating the application. Merrick will not remove the inquiry from her credit file

*** *** opened an account with Merrick in March and has used the account for the purchase of goods and services. The due date on the account is the 22nd of each month. On June 20, *** *** called Merrick regarding the status of the accountThe representative who took
the call explained that the account was days past due. *** *** disagreed with that status and requested a supervisor who agreed to review a call with another representative and *** *** from May 22, 2017. Upon reviewing that call the supervisor attempted unsuccessfully to contact *** *** by phone and received no answer, and the cell phone number indicated the voice mail was full. After the supervisor reviewed the May 22, call it was determined that the representative gave incorrect information to *** *** on that callAs a result, Merrick has waived the May and June payments due on the account along with the late fee that had previously been assessed to the account. The account is due for the July 22, payment in the amount of $35.00. There has been no negative credit reporting on the account

My minimum payment due is still reflecting $Not $again, they have carried the late fee over as they have done each month and adding it on to my minimum payment due
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The error code came from the Federal Reserve not Merrick bank. The account holders bank told the Federal Reserve that it was not an account from which transactions could be made. He will need to contact the ACH department at his bank for an explanation of why they told the Federal Reserve that

Merrick has not provided any derogatory information on the account except to confirm that it was discharged in the BK case. The prior delinquency and statuses are part of the original file but are not resubmitted with the verification of the BK discharge

Merrick’s records show that Mr*** opened an account with Merrick in December Mr*** used the account to purchase goods and services until it became delinquent and charged off for nonpayment in November 2013. The date of first delinquency determines how long
an account will be reported by the credit reporting agencies. That date for Mr***’s account is May 8, 2013. Derogatory reports can remain on a file for 7-yearsMerrick does not continue to update its reporting on charged off accounts after the charge off unless there is some activity on the account The status of the account as reported is correct and accurate according to Merrick’s records and will not be deleted or modified. To do so would be a violation of the Fair Credit Reporting Act

A review of Ms***’s account was conducted. Ms*** opened an account with Merrick in November and has used the account for the purchase of goods and servicesPayments on the account are due on 22nd of each month. On December 16, Ms*** made the first payment on
the account in the amount of $383.27. It is Merrick’s policy to implement a credit limit access hold on some accounts, including new accounts. This helps the bank detect possible fraud, understand the account holder’s usage on the account and reduce its credit risk. Under Section of the cardholder agreement title “About the Credit Limits on the Account” it states the following: [E]ven if we have posted a payment or credit to the Account, we still may in our sole discretion decline to permit use of a portion of the credit limit equal to the amount of the payment or credit for up to eleven days from the date postedMs*** may download a copy of the cardholder agreement at http://www.mbdot.com/docs-repository/merrick-bank/mb_unsecured%20agreement.pdfTh...⇄ hold will be released in days from the date the payment was received which was the 16thMs*** should have access to the additional credit line on December 23,

This account was closed per my request last September because of forced fraudulent theft charges over my credit limit of $that Merrick Bank should have rejectedMy account is NOT open it's closed! In their ongoing greed Merrick Bank is lying I have no contractual agreement with themI want nothing further to do with Merrick BankMy Theft Affidavit ,Police Report and Federal Trade Commission Complaint was accepted to TransUnion, Equifax and Experian whom complied with Federal Law concerning Id Theft and "removed and/or blocked" Merrick Bank and its fraud charges of $from its reportsI have confirmation by letters from themI am not financially responsible nor will I ever pay this fraudMerrick Bank has a serious problem with Federal Compliance of this law as I have explained with Minnesota State Attorney General's Office of Consumer Protection and my local Police DepartmentI'm directed to follwith complaint to Consumer Financial Protection Bureau and The US Justice Department against Merrick Bank, law suit is pending for I abhor Merrick Bank particularly its seven (7) month retaliation of non-cooperation because of my complaints filedI would like the Revdex.com of Utah to instruct Merrick Bank never to bother and harass me again!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Mr*** opened an account with Merrick in July In July and February Mr*** took cash advances totaling $352.00. Mr*** has made the minimum payment due or just a few dollars more than the minimum payment due each month the account has been open. If he wishes to
reduce the amount of interest assessed to the balance of the account he would need to make a payment large enough to cover the minimum payment due plus the amount of the cash advance Merrick applies payments using the methodology as set forth in our cardholder agreementThe minimum payment is applied first to the charges having the lowest APR and then to principal and feesAny amounts paid in excess of the minimum payment due are applied to the highest APR, which in Mr***’ case is the cash advance APRThis process is disclosed in the cardholder agreement under section 3, titled “How to Make Payments and How We Apply Them” Mr*** may also download a copy of the cardholder agreement at https://www.merrickbank.com/Legal/Agreements.aspx

Complaint: ***
I am rejecting this response because:
I did not use a credit card to make a paymentIt is my checking account, I provided the routing and account number. Also, I recieve no apology for bad CSR ***This is no way to treat a customer!!
Sincerely,
Naomi S***

Mr*** opened an account with Merrick in December 2014. The account information sent to him included a disclosure regarding the amount of credit being offered and the fees that would be charged on the account.
Mr*** has used the account and the associated credit for the
purchase of goods and services. At the time he received the card a pricing appendix was also sent to him outlining the fees and costs associated with the account.
Mr*** made late payments or sent payments for less than the minimum payment due on several occasions since May 2015. This is the reason why the account incurred late fees
Merrick fully complied with the requirement regarding the disclosure of the fees and costs of the account. It is Merrick’s policy to waive one late fee in a month period as a courtesy. Mr*** received that fee waiver in October. Merrick will not waive any additional fees assessed to Mr***’s account.
I have enclosed copies of statements for the account and a copy of the pricing appendix that was sent to Mr*** when the account was opened