Memory Lane Memorial Park and Funeral Home

Please understand the following as you review the contract for yourself again: The trade-in value is shown as $9,072 while it was only worth $4000. Thus the negative equity of $5072 was added to the selling price of the car. While we can keep going back and forth via Revdex.com with this, it would be easier to deal directly either over the phone or in person. However, if you prefer it this way, we have no problem. I will update you on the DMV issue shortly.

As we informed our client when he came to our store that we are unable to pay for a repair he did prior to contacting us. The warranty coverage were explained at time of sale and all information was provided to the customer. When his claim was denied by the warranty, he should of contacted us...

instead of making the decision to pay for the repair out of pocket and expect to be reimbursed. Whether the repair facility we use would of covered the repair or not is irrelevant since it has already been completed. We are not going to pay for this repair. He strongly recommend to contact us should any further claims be denied to avoid this from happening.

Before putting the vehicle on a truck, the driver had to start the car. So, the pump was in a good working condition.And we check all the cars before we post them for sale. Pump can go bad any day and there is no way to know it in advance

[redacted]
 I am aware of this title delay and expect to have this resolved immediately. Our DMV clerk does not work on weekends, so the earliest answer I can provide with accuracy is Monday morning at 10am. PLEASE call me direct at [redacted] so that I can have this finalized for you....

Sincerely, Gene K.

Complaint: [redacted]
I am rejecting this response because: The only negative equity would have been $72.00 I paid $5000.00 by check the car balance was 9072.00. The amount Auto Holding said they would give me for my car is $4000.00 I was instructed to put down $5000.00 ( which was paid by check and cashed by auto holding) therefore wiping out the balance -$72.00 left on the car. With that being said the only negative balance on the car would have been $72.00. Per the documentation I attached previously. I am currently working with the DMV because the License Plate the New BMW X5 was registered under actually belongs to a 2006 Saab 9-3 ARC.  In turn I will have to pay to re-register my vehicle along with paying for another plate which I plan to do tomorrow AM. 
Regards,
[redacted]

Please note we have forwarded your complaint to the correct store. However, this Revdex.com page is for the Route 22 location. Please contact the store of purchase at [redacted] or [redacted] or their direct Revdex.com page.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I'm not resolving the issue yet not until, I get a hold of the vehicle title. And I have no words of mailing the title to me from none of the staffs either. Thank you.
Regards,
[redacted]

[redacted] this is the first time that I personally here of a problem in relation to your purchase. Typically this gets to me the minute a problem arises. My partner Tom and I are in store daily and have not heard from others that we are hard to reach. Those things aside, I would like to address your...

requests and concerns: There is no such thing as cool-off period or a vehicle purchase cancellation. That would not be plausible. I do, however, want to see whatever invoices you have for the expenses you incurred since the purchase of your car. Please email those to me at [redacted]. I also ask you to call me at your convenience to go over the problems in detail. Once provided all the information requested, I will do all within my power to make this right. Either by means of compensation or another acceptable solution. Sincerely, Gene K.

[redacted]
 Your registration packet has been submitted to the DMV broker. We expect the tags and reg done by Monday. There is a small chance it will be Friday, however, due to the holiday I do not want to guarantee it.  -Gene

We have clearly agreed to split the fee in half. a discount of $1,750 from the contracted price. You are welcome to call me direct anytime at [redacted] for a break down to the penny of the entire purchase agreement. -Gene

Complaint: [redacted]
I am rejecting this response because: I would rather see this business loose its license and Revdex.com file a complaint over me getting a refund.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Per our conversation this morning (1/2/18) regarding the reimbursement (half of the total) of the repairs to the 2013 Mercedes Benz GL450 I paid, the spare key and rear entertainment remote, I have not received a phone call or a confirmation of the email I sent to you at [redacted] this morning. 
Regards,
[redacted]

All of our cars are advertised with a full disclaimer of the price not including things like fees, taxes, etc. Upon agreeing on the selling price the finance manager went over the entire deal line by line, dollar by dollar. Upon which a contract is printed and given to the buyer to review prior to...

signing. The client, verbally confirmed that all items broken down on the agreement were to her understanding and signed the contract as well as other documents. After the sale took place, the client claimed she did not understand/agree/want to pay the price she signed for. While not required to do so, we voided the deal and refunded the buyer in full. With all dealer fees included, our vehicle is still the cheapest on the market. The client has the option to purchase the vehicle at the original terms of agreement. We would even be willing to reduce the total price as a courtesy. This is the only offer we have. Thank You.

Complaint: [redacted]
I am rejecting this response because:
1. Transportation Company will not know condition of this so-call "good shape, mechanically" car.2. This does not give the dealership the right to not call back or follow-up with my complaint via email or phone3. It's common sense to know that any luxury car requires more attention and maintenance except the issue I am reporting was not just maintenance. It is a major component of a car that is consider not a "good shape, mechanically car". The issue with the fuel tank and air suspension is a danger to the driver and could cause a much bigger damage if we were on the highway. Concerns like this should have been listed or mentioned in the desc if sold "AS-IS" especially for buyer who is not able to test drive the car and relies so much on the dealership honestly and description of the vehicle.
Regards,
[redacted]

We have conversed with the customer prior to the complaint. We explained to the customer we will have the vehicle fixed at our service facilities. The terms we offered include having the vehicle shipped to our service center, servicing the vehicle and shipping the vehicle back to the consumer. At NO...

COST to the customer. We tried to make arrangements with the customer and dealership where the vehicle is currently located, but no resolution has been made prior to the complaint. Please feel free to contact us at [redacted]

Sir, We strive to satisfy each and every customer to the best of our ability. However, there has to be a mutual understanding. What I mean by that is you cannot request s reimbursement while at the same time ask the Revdex.com to take some sort of action against us. You are welcome to contact me...

directly to work out a solution. If you wish to keep asking the Revdex.com, you are free to do that as well. I hope this is understandable. I can be reached at [redacted] Sincerely, Gene K** / GSM.

My name is Gene [redacted] Please call me today at [redacted] anytime before 7pm. I will address the mater and resolve it for you.

Complaint: [redacted]
I am rejecting this response because:I have called there 3 TIMES!!!!!!!!!!  Had to leave a message.......NEVER do I get a call back........Called again this morning......I AM DONE MESSING AROUND!They have my address. they have my phone number, they owe me money!!!!!!!!!!  Still NO REFUND!   Something NEEDS to be done about this Business!  and to think my daughter wanted me to take her there for a car!  I THINK NOT!  Very Bad Business! 
Regards,
[redacted]

"the paper from [redacted]" wasn't real inspection from [redacted]. even the mileage was wrong...Customer purchased it "As Is" and has all the supported documents.Feel free to contact me at [redacted] Daniel