Memory Lane Memorial Park and Funeral Home

We are not going to accept the requested down payment refundIf you do not wish to purchase another vehicle from us, that is absolutely fineWe are still willing to buy back your vehicle at a fair price to both parties

[redacted] I am aware of this title delay and expect to have this resolved immediatelyOur DMV clerk does not work on weekends, so the earliest answer I can provide with accuracy is Monday morning at 10amPLEASE call me direct at [redacted] so that I can have this finalized for you Sincerely, Gene K

"the paper from ***" wasn't real inspection from ***even the mileage was wrong...Customer purchased it "As Is" and has all the supported documents.Feel free to contact me at [redacted] Daniel

Complaint: [redacted] I am rejecting this response because: This response is not a resolutionI will continue to reject these responses until an appropriate resolution is metFor a business with almost a five star rating, it's surprising to see this quality of customer serviceI am curious to know if the General Manager, Tony R is being made aware of this conversation? Regards, [redacted] ***

While there are two sides to every story, getting in to detail on the matter would not account for any winners in the situation. We have issued the requested refund as well as additional compensation for the inconvenience caused in the matter. We apologize for the day several factors were addressed... in this sale and hope that the customer has nothing but a positive experience moving forward with the car they have purchased. The refund as well as additional compensation funds are en route. Sincerely, Gene

Complaint: [redacted] I am rejecting this response because: I am already in a financial bind having a vehicle that is deemed not safe, or road ready, As to add insult to injury, I was just notified that the tires that this establishment placed on my vehicle just last year July, were worn down and in need of new front tires, this is a result of Auto Holdings failing to align the tires when the vehicle was originally sent back to Auto Holdings when the vehicle first failed inspection in I was not prepared to be looking into getting another loan so soon after buying this vehicleI am also not percent sure that getting another vehicle off your lot will not place me in a similar demise My original offer was to be refunded my original down payment which was a total of 3,Understand, I am fully aware that getting the truck in better working condition may take more than what I am asking to be considered safe, and within [redacted] code for road safety Please consider my offer, and understand that if this agreement is met, I will rescind my original dispute and place it in a satisfactory status Regards, [redacted] ***

Please note that we always send the buyer a refund of the dmv fees minus actual cost and broker transaction chargeWhatever that amount adds to, will be mailed to the buyer if it hasn't already been done soThe vehicle itself was sold with no guarantees from our dealershipWe often offer the buyer an option to purchase the vehicle with a dealer warranty or as-isThis was requested to be an saleAs for the key not working, please send it our way, we will confirm the defect and fix it or refund the money for itShould you have any other questions or requests, please contact us anytime

Complaint: [redacted] I am rejecting this response because:Per our conversation this morning (1/2/18) regarding the reimbursement (half of the total) of the repairs to the Mercedes Benz GLI paid, the spare key and rear entertainment remote, I have not received a phone call or a confirmation of the email I sent to you at [redacted] this morning Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I'm not resolving the issue yet not until, I get a hold of the vehicle titleAnd I have no words of mailing the title to me from none of the staffs eitherThank you Regards, [redacted]

To Whom It May Concern,After receiving a complaint from the buyer for issues on the newly purchased vehicle, we began to repair everythingAs mentioned in the complaint, all original issues have been repairedAt that point the vehicle was in excellent conditionWe cannot guarantee a vehicle to operate and function flawlessly as it is out of our controlWe welcome the buyer to trade the vehicle back to us so that we can provide her with an alternative vehicle that will give her a better experience and enjoymentPlease don't hesitate to contact us if this is something you are interested in Sincerely,Auto Holding

Before putting the vehicle on a truck, the driver had to start the carSo, the pump was in a good working condition.And we check all the cars before we post them for salePump can go bad any day and there is no way to know it in advance

Complaint: [redacted] I am rejecting this response because:I have called there TIMES!!!!!!!!!! Had to leave a message.......NEVER do I get a call back........Called again this morning......I AM DONE MESSING AROUND!They have my addressthey have my phone number, they owe me money!!!!!!!!!! Still NO REFUND! Something NEEDS to be done about this Business! and to think my daughter wanted me to take her there for a car! I THINK NOT! Very Bad Business! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as they take the $charge off my credit card,
Regards,
*** ***

Nothing will change from our previous replyAs a side note, you do not have the legal right to record a phone conversation without first notifying all parties involved on the callRegardless of that, nothing was promised to you outside of what the warranty does or does not coverYou are welcome to take all action you see fit, as we go by facts solelyWe would of helped, had we been given the opportunity to do soNot to spend our money first and then ask for a refund

The bill of sale and refund check were delivered to the buyer and confirmed they were received. The buyer was notified as to how to complete the registration on their own, without having to wait for us. The final copy of the paperwork was sent out and due for delivery today***
tracking # *** We will follow up directly with the buyer to confirm the finalization of the deal, without going through Revdex.com, although might copy the response here for ours and her records

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

***, I will take this entire matter into my hands and have it all resolved for you immediatelyPlease confirm the beta phone number to reach you st via ***Sincerely, Gene K**

We have no problem to refund our documentation fee and the fee charged for the DMV which equals the requested amountPlease email us a copy of the registration receipt so that we can complete the transaction on our end and mail the refund check

We do all within our power to explain the entire purchase step by step, dollar by dollarWe explained every contract and piece of paperwork signedIncluding all fees, taxes, and chargesOnce the customer gets the breakdown we ask if everything is understood and then have the buyer sign offWe
would be more than happy to go over everything in detail again and show that the buyer is still responsible for the payoff on the car they are trading inAs per the DMV issue, we believe it has been resolved accordingly and if not, please do contact me directly with any concerns you may still have

We offered the customer a full refund or an exchange for an identical vehicleWe have been in contact with the attorney and are awaiting a responseThere are two sides to every story