Memory Lane Memorial Park and Funeral Home

Please call in as we previously requested with your credit card so that we can refund you the $for the key

We are more than happy to provide documentation signed by the buyer accepting the vehicle being sold as-isThe vehicle was in good working condition at time of delivery

We apologize for the delay in resolving this matterRest assured a sales manager will be in touch with you tomorrow with an update on completion of the processWe had a dmv agency take over and delay majority of out of state registrationsWe are nearly done resolving all outstanding issues,
including yoursTo confirm, you will be called tomorrow 10/12/Sincerely, Gene K

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are aware of the situation at handWe have the consumer as a priority and working as quickly as we can to process the consumer's motor vehicle workWe will pay for any registration related citation the consumer receivedPlease email the citations to ***

There was never a bill of sale createdSalesman notified us of a deposit, but on a different carI would not blame the buyer, however, there was miscommunication that was the reason for this mishapWe offered any other car on the lot at the listed price with no extra charges offered(Same as
original agreement) Customer wanted a vehicle that cost several thousand more for the same moneyNot the way we do businessI apologized then, and again nowSorry for the inconvenienceOur offer stands to sell you any other vehicle you are interested inThank youBuyer was refunded immediately and no further action is viable from either party

The vehicle was in a good shape, mechanically and cosmeticallyDidn't have any issues.Transportation company that picked up the car could provide a condition report.Also, these types of cars (luxury, exotic, etc.) sold "AS IS" and require more attention and maintenance thanregular
cars... Thanks*** *** **

Complaint: ***
I am rejecting this response because: My car was registered with the wrong plate number hence still am unable to drive the vehicle. They did not provide a break down of the individual charges as stated above. When I asked for a breakdown the only information they would provide me with was this blurb (Prices may not include additional fees such as government fees and taxes, title and registration fees, finance charges, dealer document preparation fees, processing fees, and emission testing and compliance charges.) Which is not a breakdown of the individual charges I would like a breakdown of $which also was my payoff amount please see the attached. I have attached a copy of what another dealer said was how the paperwork was written up vs the correct way it should have been written up also note that the $that was suppose to be given as a credit to me for trading in my car but it was added into my loan.
Regards,
*** ***

see attached

Complaint: ***
I am rejecting this response because: My attorney will be contacting you
Regards,
*** ***

We will offer the fair current market value of the vehicle not what the payoffIf you purchase another vehicle from us, we can roll the negative equity into the new deal should you have anyWe will take the entire ordeal into consideration to do all within our power to make this right

We spoke with the buyer late last week and explained that the tile will be available in the next few daysWe are not holding the title as there would be no benefit to us nor the buyerThere was simply a delay in getting the title to usThis issue was resolved and the title should be ***
shortly directly to the buyer

Complaint: ***
I am rejecting this response because:
When Paul produced the contract for us to sign he only informed me off the % rate and finance charge,and told us how much we will pay a month.I had no idea that he will take a advenage off us and higher the price on the car without telling us.He didn’t go true with any break down information during this transaction,Paul did took his time to informed us about the N.J Lemon Law.I try to lower the price with Alex T but he have the computer screen on with the price $22,which he conform to me that was the price we were going to pay.If we knew that the cars price is higher we wouldn’t buy the car
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Buying back the vehicle at a fair price will not solve my problemFair price means something other then what the balance is on the truckSo basically if I take this offer, I will not have a car, and more then likely I will still have a balance that I will have to take care ofHow is this making me whole? I just hope that all buyers really investigate before buying anything from this placeTake heed, and go to a real dealership, one that backs their cars and actually care about the consumers buying from them.No I do not want no part of this place, as it stands, I will continue to make my piss-poor experience with this dealership public knowledge on any and all sites including *** ***, ***, *** reviews etcIts a shame what you guys are doing to folks just looking to get a car at a reasonable price
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, everything has been resolved between myself and auto holding.
Regards,
*** ***

Please call me, Gene K** (General Sales Manager) on Tuesday 9/(first business day forward) and I will have a resolution for youWe have submitted over a dozen jobs on friday to the DMV and we are expecting your plates ready and backI will seek that you reimbursed for the inconvenience and will
make this right

As offered in our previous correspondance, we are willing to take the car on trade and sell another vehicleIF the buyer does not want to purchase another vehicle from us, we will gladly purchase the vehicle back from the buyer at a fair priceWe await your replyThank You

We seem to be going in a circle here.*** IF YOU ARE READING THIS, CONTACT US TO MAIL THE KEY BACKWE WILL EITHER SEND A WORKING KEY OR REFUND YOUR $WE WILL ALSO INCLUDE THE DIFFERENCE IN DMV FEES. Otherwise we will just keep writing the same thing back and forth here.If anyone from the Revdex.com is monitoring this, please explain to the customer that we are trying to close out the issue.Thank you

Complaint: ***
I am rejecting this response because: What you do not seem to understand is regardless of any fact or who you choose to blame. What your business did was completely and highly illegalIf I were to pursue this matter in litigation you stand to lose a lot more than a full refund of $29,If that was the case I would request that you give me back my original vehicle, which your business has already soldProfiting and covering if not most, a majority of any negative equity owedSo now I am out two vehicles due to the inconvenience and hardship your business has caused me, with complete disregard and no consideration to my active duty service as A United States Marine
Regards,
*** ***

Please speak with your lawyerYou don't seem to understand the fact that you had negative equity in your trade in that you are liable for whether you buy the car form us or notWe have paperwork showing the vehicle was sold with a clean titleThe title itself is clean with no marking of flood and/or salvage on itThe seller (*** *** ***) made the mistake