Memory Lane Memorial Park and Funeral Home

Complaint: ***
I am rejecting this response because: this is exactly why I was so off with themThey don't admitted their mistake as offering the cars with car accidents reportHowever, the one I had deposited, didn't have any accident report and car owner, or interior or exterior, engine, power seat, maintenance, everything they had was NOT matched with my carThere was only one car matched with my car was the one with higher priceBut they DID NOT compromise AT ALLI hope they are STOP lies on their defenseHope they learn what brings more business into their businessBAD, HORRIBLE, WORST!!!
Regards,
*** ***

My name is Gene K** and I am the General Sales ManagerI have been away on business and did not know until your interaction with Michael and our store in regard to the JeepYour deposit will be refunded first thing tomorrow if it hasn't already beenPlease call me at your convenience first thing
in the morning at *** I want to resolve this as well as get feedback for youThis is not the way I run this store and this is not the level of professionalism I will accept of my salespeople

*** My name is Gene K** and I am the General Sales Manager of Auto HoldingFIRST and foremost, I apologize for the headache you have had with this purchase up to this pointI have been and will be out of the office on a family matter until the 10th of JanuaryI ask that you please email me directly your receipts from MercedesI will contact the owner on the matter and do all within my power to have this resolved for youI would never give promises or empty guaranteesPlease email me your contact information as wellI can be reached directly via email at ***Sincerely, Gene K

Complaint: [redacted]
I am rejecting this response because: Auto Holding is saying they will buy the car back at a fair price, but Auto Holding knows that I am still financing this vehicle, buying the car back at a reasonable price will not solve my issue if I am still paying for a car that I no longer have in my possession. There is currently a note left on this car at almost 15,000. Is Auto Holding saying that they will pay off the loan that is still on the car?
Regards,
[redacted]

Please call me, Gene K** (General Sales Manager) on Tuesday 9/5 (first business day forward) and I will have a resolution for you. We have submitted over a dozen jobs on friday to the DMV and we are expecting your plates ready and back.

Complaint: [redacted]
I am rejecting this response because: The salesman & the manager told me I can take it anywhere to be fixed and it would be covered, they didn't tell me about there facility tell after the job was completed, they told me if I would have taken it to there facility, it would have been covered, which makes no sense so does that mean the warranty company pick and choose who they will pay? I recoreded the Conversation, why tell me to take it to any license facility if it's not covered? They assured me it would be that's the only reason I purchased the car. The rep at park ave BMW spoke to the salesmen (rick) he stated the car was covered and he will get the manager involved to resolve this. I will them involved also cause they record all there's phone inquiries. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have put OVER $1,000.00 into this car within the last 20 days.... that "WAS NOTHING WRONG WITH IT" that would not even pass Inspection.  The darn oil wasn't even changed on it!For a nice, high end Car dealership, I was shocked that they did this!  Lied to me about the car.......Lied to me about the finance rate.......Could not even change the oil!  Was down a quart when we checked it AT the dealership! Come on people! This is crazy.....I'm returning the key and Fob that isn't working......That I was charged a extra $200 (Which I want a refund on)  The key does NOT turn and the electric start isn't working.....  
Sending the key and Fob out tomorrow.....Been working extra hours to pay for all the repairs on this car!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am here today until 4pm and All day thurs/fri. I did not get a call prior to this. Perhaps your messaged missed me. Please call me today so that I can put the money on your card for the key. Gene [redacted]

Complaint: [redacted]
I am rejecting this response because: This response is not a resolution. I will continue to reject these responses until an appropriate resolution is met. For a business with almost a five star rating, it's surprising to see this quality of customer service. I am curious to know if the General Manager, Tony R is being made aware of this conversation?
Regards,
[redacted]

To Whom It May Concern, As per any transaction that we do with our customers, we negotiate a total and complete price. Following this we present all documents for review to the buyer outlining all charges. Following that, the buyer reviews and signs all paperwork. If you have any questions...

about anything stated on your bill of sale and/or contract please come in at your convenience or contact us via email so that we can again go over everything with you in detail. Sincerely,Gene K**

As with every customer, we break down all fees and pricing on the contract at time of signing. The buyer than has to review the documents and sign everything. Our finance team always asks prior to signatures that the buyer fully understands everything on the contract. Upon confirmation, we complete...

the paperwork and the transaction. Although not required, we always offer a return policy to our customers. In order to protect our cars and business we do charge a restocking fee. Our advertisements always show that there is a fee to return the vehicle and pricing of the vehicle does not include all fees and taxes associated with the transaction. You are welcome to call me anytime at [redacted] to see what I can do to help in the matter. Sincerely, Gene K** -GSM.

Complaint: [redacted]
I am rejecting this response because: Can you please send a break down of the contract and the fees so I can review before coming to your office.  Once that is sent and it satisfactory as for I have talked to the company I have financed through [redacted] and they don't see the credit of $4000.00 for my trade in. Once this is received we will be able to close out this case.
Regards,
[redacted]

No games here. A check was mailed out. If you did not receive it, we have no problem to void it and send another. You are welcome to call TOM at [redacted] and he will confirm once a new check has been mailed.

Sir,  No matter what I explain your let your assumption overtake the conversation. Do what you have to do in your best interest as our rational attempts to resolve have failed. Even your attorney was more understanding of this situation.We want to get this resolved, but we need your cooperation.

Complaint: [redacted]
I am rejecting this response because:Yes they said they would offer us a replacement, then they said that they couldn't find one. But they were certainly happy enough to put us in a more expensive vehicle. I don't work with liars and crooks. That is what this dealership did and is.... What dealership asks if you are still on your way, and is holding the car and then 40 minutes(literally) right after, (5 minutes before we arrive) calls and said they sold it, to a person who came in, didn't want to test drive it, had a 800 credit score and was like we had to sell it immediately and they drove away and had all the paper work etc done, with in the 40 minutes from when they called to ask if we were still on our way to the 5 minutes before we got there.... The whole thing is fishy, and I am not biting. 
Regards,
[redacted]

To Whom It May Concern,Please note that whenever our firm sells a vehicle, we always go over all the information with the buyer during and after the purchase. In your case it was no different. When you began to sign contracts with Paul in our finance office you were given a break down of the...

information. Besides that you were shown everything on the printed contracts broken down in detail. After you were given the time to review and approve everything you saw, including all amounts listed, you signed all the paperwork. Please do call me anytime to discuss this matter further. I am here to help. Gene [redacted]

To Whom It May Concern,After receiving a complaint from the buyer for issues on the newly purchased vehicle, we began to repair everything. As mentioned in the complaint, all original issues have been repaired. At that point the vehicle was in excellent condition. We cannot guarantee a vehicle...

to operate and function flawlessly as it is out of our control. We welcome the buyer to trade the vehicle back to us so that we can provide her with an alternative vehicle that will give her a better experience and enjoyment. Please don't hesitate to contact us if this is something you are interested in.  Sincerely,Auto Holding

Complaint: [redacted]
I am rejecting this response because:  I still have NOT received the money they owe me from the registration!   I called ...Again....finally spoke to the guy that handles that part.....Told me he would mail me a check for the difference that they owe me.  They over charged me $143.00    Still have NOT gotten it.   So tired of the games !
Regards,
[redacted]

This is becoming repetitive int he sense where we asked the buyer to contact us directly so that we can get to a mutual understanding without sending messages to each other every few days. This cycle would never end. We want to help and do what we can, but we need you to meet us going in the same direction.