Megabus.com

Please provide us with your reservation number to look into this matter further.

Complaint: [redacted]
I am rejecting this response because: I called the number given several times,,lost and found,,I left my information...

twice,,no call back and no one answers the number only a recording,,,typical for these people
Regards,
[redacted]

Please be advised customer was offered a One Way Comp ticket for the delay in her service. Customer called in stating she wanted a refund agent explained to customer you would only get a refund for a service that is delay 2 or more hours. Our compensation policy is only for services departing a location not arriving to a location. Unfortunately, I will not be able to honor your request for a refund due to our terms and conditions your bus was only delayed 1hr 26min which there is no compensation policy for that amount of time. In this situation our agent offered the customer a One Way Comp ticket so there for the customer is entitle to a One Way Comp ticket which would have to be used with in 1 calendar year from the date issued 5/30/14. My apologies but there is nothing further we will be able to assist this customer with.

Reservation summary for order [redacted]Journey 1Reservation Number8/9-1[redacted]Date: May 7, 2016 From: Chicago, IL, Megabus bus stop on Van Buren St., between S. Canal St. and...

S. Clinton St. (8:50 AM) To: Atlanta, GA, MARTA Civic Center - [redacted] 
[redacted]Passengers: 2 Price: $30.00 (inclusive of reserved seat price: $10.00)Journey 2Reservation Number[redacted]Date: May 10, 2016 From: Atlanta, GA, MARTA Civic Center - [redacted] To: Chicago, IL, Megabus bus stop on Van Buren St., between S. Canal St. and S. Clinton St. (7:30 PM) Seat(s): 2 x General SeatingPassengers: 2 Price: $40.00 Reservation summary for order AEYLBOYJourney 1Reservation Number8/9-1815-050716-M9R-0850-CHI-ATLDate: May 7, 2016 From: Chicago, IL, Megabus bus stop on Van Buren St., between S. Canal St. and S. Clinton St. (8:50 AM) To: Atlanta, GA, MARTA Civic Center - 435 W Peachtree St NW (11:55 PM) Seat(s): 62, 63Passengers: 2 Price: $30.00 (inclusive of reserved seat price: $10.00)Journey 2Reservation Number11/12-8529-051016-M9R-0600-ATL-CHIDate: May 10, 2016 From: Atlanta, GA, MARTA Civic Center - 435 W Peachtree St NW (6:00 AM) To: Chicago, IL, Megabus bus stop on Van Buren St., between S. Canal St. and S. Clinton St. (7:30 PM) Seat(s): 2 x General SeatingPassengers: 2 Price: $40.00Cost and Payment SummaryTicket Price:    $70.00Booking Fee:   $2.00Total Paid:   $72.00  Reservation summary for order AEYLBOYJourney 1Reservation Number8/9-1815-050716-M9R-0850-CHI-ATLDate: May 7, 2016 From: Chicago, IL, Megabus bus stop on Van Buren St., between S. Canal St. and S. Clinton St. (8:50 AM) To: Atlanta, GA, MARTA Civic Center - 435 W Peachtree St NW (11:55 PM) Seat(s): 62, 63Passengers: 2 Price: $30.00 (inclusive of reserved seat price: $10.00)Journey 2Reservation Number11/12-8529-051016-M9R-0600-ATL-CHIDate: May 10, 2016 From: Atlanta, GA, MARTA Civic Center - 435 W Peachtree St NW (6:00 AM) To: Chicago, IL, Megabus bus stop on Van Buren St., between S. Canal St. and S. Clinton St. (7:30 PM) Seat(s): 2 x General SeatingPassengers: 2 Price: $40.00Cost and Payment SummaryTicket Price:    $70.00Booking Fee:   $2.00Total Paid:   $72.00  Reservation summary for order AEYLBOYJourney 1Reservation Number8/9-1815-050716-M9R-0850-CHI-ATLDate: May 7, 2016 From: Chicago, IL, Megabus bus stop on Van Buren St., between S. Canal St. and S. Clinton St. (8:50 AM) To: Atlanta, GA, MARTA Civic Center - 435 W Peachtree St NW (11:55 PM) Seat(s): 62, 63Passengers: 2 Price: $30.00 (inclusive of reserved seat price: $10.00)Journey 2Reservation Number11/12-8529-051016-M9R-0600-ATL-CHIDate: May 10, 2016 From: Atlanta, GA, MARTA Civic Center - 435 W Peachtree St NW (6:00 AM) To: Chicago, IL, Megabus bus stop on Van Buren St., between S. Canal St. and S. Clinton St. (7:30 PM) Seat(s): 2 x General SeatingPassengers: 2 Price: $40.00Cost and Payment SummaryTicket Price:    $70.00Booking Fee:   $2.00Total Paid:   $72.00

I do apologize about the inconveniences this has caused you. Please be advised that after reviewing your account I was able to confirm that you purchased your reservation online. Therefore, if there was an error on your ticket we are unable to compensate you.

SDBullion is one of only two sites I consider when making my precious metals purchases. The prices are most competitive, and the ease with which the web site is navigated and the transaction made provides for a positively rewarding experience. When discussion revolves around purchasing precious metals, I ALWAYS recommend SDBullion.

I have bought items from SD Bullion 3 times now. In every case they have been able to fill my order within 3 to 5 days and USPS mailed it to me as agreed. In their type of business, it is very important to "have" what they want to sell - to many try to sell something first, then get the item so they can fill the order..this is viewed as non ethical by buyer's of Bullion.
FWIW: Doc's wife sure knows her herbs too!...unexpected offer of info/help came from her when my health was threatened. No charge was made for this help.
These are fine fellows and good folks - please give them your business.

Complaint: [redacted]
I am rejecting this response because:
It unacceptable, lazy and a joke
Regards,
[redacted]

I refunded you in the amount of $98.00 for both reservations booked. Unfortunately, facilities and booking fees are non refundable. Please allow 3-5 business days for the funds to be available in your account.

Our dispatchers on site indicated that the passenger arrived late. They had persons wishing to travel on this service, so they allowed them to board in the passengers absence.

Complaint: [redacted]
I am rejecting this response because:
The bus was scheduled to arrive at 6:40 pm and didn't arrive until 9:50 pm. That's far more than 45 minutes, and more than 2 hours. I have my itinerary with the scheduled arrival time on it, as well as the text message I received from my step-son (and all interactions while he was en route) from when he arrived (including the arrival time). This seems more like MegaBus is trying to make out the customers to be liars. I have no fear saying that and I would like others to see that response as well.
Regards,
[redacted]

I reviewed your account and noticed you are entitled to a refund. I processed your refund today in the amount of $75.00. Please allow 3-5 business days before the funds become available in your account.

Outstanding business. Savvey in every way, especailly with delivery and privacy. Anytime I have spoken with a rep it's been a pleasure.

They had what I was looking for and a price that beat out five other sites I shop at.
5 Stars from me.

I apologize for the inconvenience. I reviewed your account and noticed you were refunded on 5.1.16 in the amount of $89.00. Please allow 3-5 business days before the funds become available in your account.

We would gladly refund your tickets.We would have to have a copy of the police report or a hospital discharge paper to refund your monies.Please provide and we will refund your monies

Bus late very often more than 1 hr and customer was told on-time.

Great service, shipping and pricing.

Top Quality Service with the Lowest price. It is always a pleasure to do business with them. Thank you, [redacted]

They were a pleasure to work with. I received my order very fast as well.