Megabus.com

Unfortunately at this time we are unable to compensate you if you missed your bus. Our records show that the bus departed as scheduled.

Complaint: [redacted]
I am rejecting this response because: I feel it's unfair & dishonest. My son was left stranded with no money because of an incident that happen on his way to the bus beyond his control. The next trip to NYC would of been acceptable, I am not asking for money back.
Regards,
[redacted]

Hi. My name is [redacted], hailing from lake Tahoe! I'm dropping in to commend the service of SD Bullion.
I have bought precious metal from alot of guys out there, and SD Bullion takes the cake hands down! Excellent customer service, tracking info, and great follow up. My sword is yours! Thanks SD Bullion! And cheers! [redacted]

Per megabus terms and conditions agreed to by the pax at the time of purchase:Reservations with megabus.com may not be refunded or cancelled except where megabus.com has materially failed in its delivery of the service offered by this site.Call from customer on 08/18/2015 attached in this...

document.Notes from our Agent on 08/18/2015:08-18-201509:32Notespassenger insisting on speaking with a supervisor due to the fact she booked her ticket incorrectly and was advise by the OCR If more than 6 hours to departure: PAX must trade in their ticket. “I apologize, our reservations are non refundable. What I can do is trade in your ticket for the correct date/time for a< If 24+ hrs from departure $6> <If 23-6 hrs from departure $10> change fee. Would you like me to trade in your ticket for you?

SDB is my go to bullion dealer who specializes in unique coins not generally available from other dealers. A 5 start rating for sure.

I do apologize about the inconveniences this has caused you. Please be advised that we are making every effort to ensure this does not reoccur. As an apology, we have provided you with a redemption code that you are able to use on a future travel with us. Please accept our apologies for this...

inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Refunded

we have offered the passenger a one way complimentary ticket

Ever since my first experience with SD Bullion, I have been more than pleased. The staff is amazing, helpful and friendly. I have a great amount of trust with them which I've not ever had with any other company. Service is stellar and the products are sent safely and securely and with great care. I only buy from SD, and I will continue.

Please be advised that you are required to trade in your journey up to 3 hours prior to your journey. Unfortunately when you contacted our customer service department after your trip's departure. At this time no compensation can be offered.

Please advise Mr. [redacted] to call [redacted] and leave his credit card number and telephone number on the voice mail for assistance from our credit card specialist.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have been unable to contact the passenger at the number provided. Our notes state that our insurance carrier processed and mailed a check for $250.00 that has not been cashed. Please provide a working number so we can contact the insurance rep assigned to this case.

Very quick shipping and fair pricing, would definitely use again in the near future!!

My order went very very well I used a visa gift card

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My sister and 82-year-old mother took a trip from Houston, TX to Dallas, TX on 12/28/15. The trip started at 1:45 and they were to arrive in Grand Prairie, TX at approx. 6:00 p.m. It is now 9:10 p.m. and they are still on this bus. The bus had a bad tire at approx. 3:00 p.m. in Normanee, TX and had to wait for someone to come and change their tire. This took approx. 2 hours. They got back on the road and now they are in Corsicana, TX with a flat tire. My 82-year-old mother has to endure all this turmoil and now they don't have a ride home from the bus station due to the repeated delays of Megabus. This is totally unacceptable. They did not offer them any convenience like food or drinks. The driver told them that she could handle any expenses because it would come out of her pocket. This is ridiculous. My sister is having an asthma attack
due to the severe stress, she is having to deal with. Megabus is not making any accommodations for the passengers what so ever. And now they telling passengers to call someone to come pick them up. What about the ticket I paid for to arrive at Grand Prairie, TX.? What kind of company does business like this? You have caused tremendous trouble for passengers and grief for their families during this holiday season. I hope to see a resolution for this inconvenience.

Complaint: [redacted]
I am rejecting this response because:
arial, sans-serif;">Good afternoon,
 
I was not sure of how to respond via the online portal. Please reopen this claim since I have yet to be contacted by Megabus. Again, this dispute has not yet been resolved.
 
Sincere thanks,
 
[redacted]
Regards,
[redacted]