Megabus.com

Complaint: [redacted]
I am rejecting this response because: it was...

not two tickets the email stated 1 ticket only.Megabus.com strives to provide you with the best possibleservice, and when you feel that it fails to meet your expectations, it isimportant for us to know. We apologize that you received service that promptedyou to contact us with a complaint, and we regret any inconvenience orfrustration that your experience has caused you.  As an apology we would like to offer you a1 one way complimentary ticket to be used for futuretravel. When you are ready to travel please call [redacted] and provide therepresentative with your order number [redacted] ) and they will book the ticketfor you.You have 1 year from today's date to have this ticketbooked for you.  Your patronage isimportant to us, and we hope you will continue to give us the opportunity toserve you again. Thank you for using megabus.com we appreciate yourbusiness.   Sincerely,[redacted]Megabus Customer Service Specialist
Regards,[redacted]

I just recently began using SD bullion and another bullion company for a few small purchases. I have just found that SD is excellent in customer service and overal experience. My experience between SD bullion and [redacted] SD wins hands down. Think this is a great company founded on Godly principles and I would highly recommend them.

Complaint: [redacted]
I am rejecting this response because: my complaint has yet to be resolved.I am providing here the information requested by Megabus (the business).  My reservation number was: [redacted]Thank you,
[redacted]

I do apologize about the delay you encountered. Please be advised that after investigation I was able to confirm your bus was delayed and departed at 3:09pm. Unfortunately per our internal compensation policy we are unable to compensate you for this journey. Please accept our apologies for this...

inconvenience.

Client was refunded

good service. good prices.

In order to look into this complaint we would need your reservation number.

Unfotunately, we are only able to refund the affected trip. The passenger can request a refund for the return trip and send documentation showing that the return ticket was not used to [email protected] for consideration.

Thier service is second to none as far as an online retailer! They have ast shipping and an easy to use website. I love that there alos a midwest comany as well.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it
please tell Megabus, that I will NEVER buy another ticket in the future. I would rather pay more money and take [redacted]. In addition, as I said , had YOUR employee tell me over the phone during the first phone call that I needed documentation, I would have gone to the Dr. I wasn't given this information until several days later when I had to call back because no one had the curtesy of replying to my email ( the employee during the first phone call told me to email customer service) by the time I was told I needed a dr note, I was feeling better so there was no point in going to the dr at that time. Never Never Never again will I ever set foot on a Mega bus.
Regards,
[redacted]

Have now done three separate transactions with SD Bullion and would highly recommend them. Only wish they had e-Check to streamline the operation.

I apologize for the inconvenience. However, a 50% redemption code is the only compensation offered at this time.

Complaint: [redacted]
I am rejecting this response because: your website does not state any age or ask for one.
Regards,
[redacted]

Outstanding service and quality.

Please be advised that you needed to trade in the old journey for a new journey three hours prior to your "scheduled departure time" meaning the old journey. ow that your journey has passed we cannot trade in your ticket. It is no longer valid for a trade in.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed a missed call from them but they didn't leave any voicemail at all. I called them back and nobody pickup the phone and also I left a voicemail to ask them if they could call me back. but I still got no response until now.
[redacted]

Your service was cancelled but you was accommodated on another service. There will be no compensation for this matter.

Complaint: [redacted]
I am...

rejecting this response because: I arrived to the bus stop 20-30 minutes prior to the indicated 6:40 time and I sat in my vehicle at the curb watching the bus stop. There were 3 other individuals sitting there as well. Two got picked up atound 7pm and the other waiting as long as we did. There is no way the bus left at that time as I was sitting there physically ahead of time. 
Regards,
[redacted]

I apologize for the inconvenience. Megabus.com for safety reasons does not keep any credit card information on file. Again I do apologize but there will be no further compensation for this matter.

Complaint was sent to our Operations department for investigatio. Our escalation team will contact the client once the investigation is complete.