Macy's

February 29, 2016
[redacted]
re: Revdex.com
Complaint ID: # [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the Revdex.com. As
a representative of Macy's Executive Office, I was...

asked to review and respond
to your concerns. Thank you for your courtesy when we spoke on February 26,
2016.
Please
accept my sincere apology for any inconvenience you experienced as a result of
email communication that Macy's did not recognize the return of incorrect
merchandise we shipped in your order #[redacted] Once again, I have noted the
order that no charges are to be made.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond. If I can be of further assistance, please do not
hesitate to contact me at the telephone number listed below.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted],
Cincinnati Revdex.com

April 21, 2016[redacted]
[redacted]
[redacted]Re: Macy's [redacted] Account ending in [redacted]    Complaint #[redacted]Dear [redacted]:  I am in receipt of your recent complaint filed with the Revdex.com regarding your Macy's account.  As a...

representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.Macy's goal is for every customer to have a positive and rewarding experience when dealing with Macy's, because as a company we strive for superior customer service.  We appreciate your feedback regarding your recent experiences when trying to resolve this matter.  Please accept my personal apology for any frustration or inconvenience you may have experienced.  The charges totaling $79.20 were deemed fraudulent and the account was closed.  We have cleared our internal records of any delinquency associated with this issue, and have requested the credit reporting agencies update their records and delete any history of delinquency from the time period of April 2015 through April 2016.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request.  [redacted], thank you for contacting this office with your concern and allowing me the opportunity to respond.  I assure you your loyalty is not only important, but also very much appreciated.   I hope you will allow us the opportunity to renew your faith in Macy's.  If you have any further questions or concerns, please contact me personally at the number below.  Sincerely,Julia O.Macy's Executive Office###-###-#### Extension [redacted]cc: Revdex.com

November 25, 2015
[redacted]
[redacted]
[redacted]
Re:       Revdex.com ID #[redacted]
            Macy's [redacted] account...

ending [redacted]
On behalf of Department
Stores National Bank:  
Contact Date with Customer:  November 23, 2015
Complaint Summary:  [redacted] sent a payoff check in the
amount of $4,298.78 through her mortgage company.  It was processed by her bank on September 30,
2015, but it still is not been applied to her account.  She faxed proof as requested and wants the
check applied, fees adjusted and bureaus updated.
Resolution:  I
called [redacted] and apologized for her experience.  She advised me she had spoken to another
Executive Liaison on October 20, 2015, and her issue had been resolved to her
satisfaction.  I was sorry to hear she
had closed her account. I thanked her
for speaking with me today. 
Rhea B.
Macy’s Executive Office
###-###-####
Extension [redacted]
cc: [redacted], RevDex.com

[redacted], We received the complaint for [redacted] regarding ID [redacted]. The customer disputed the return fees on the chair order. We have processed two separate credit to refund the delivery fee and the restocking fee to the customer’s account. We have confirmed these credits to the customer via...

email. Thanks, Jon A. | Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

[redacted],
We
are in receipt of the rebuttal for Complaint ID #[redacted].  Per Macy's policy
and by law, any credit due for returned merchandise must be credited back to
the original form of payment used at the time of purchase.  In this case, the customer completed the
purchase using a Macy's credit card and this card will be credited upon receipt
of the return. Unfortunately, a check cannot be issued for the return. 
Thanks,
Macy's
Executive Office

Again, until I am in receipt of the promised $100 gift card, this matter is no more resolved than it was the day I initiated the complaint. I would be happy to close this complaint as soon as the gift card is received. As of today, 12/1/15, it has not been delivered.

[redacted]   [redacted]
November 27, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted]
        Macy’s account...

ending in [redacted]
Dear
[redacted]: 
I am
in receipt of a complaint filed by [redacted] on your behalf and forwarded
to us by the Revdex.com.  As
a representative of Macy’s Executive Office, I was asked to review and respond
to your concerns on behalf of Department Stores National Bank.  Because this is an individual account in your
name, I am directing my response to you. 
I had hoped to speak with you personally, but my attempts to reach you
were unsuccessful. 
We
are sorry that your $245.74 payment was not applied to your account in a timely
manner, and you had to send us a copy of the cancelled check for our Billing
Adjustments Department to research your missing payment.  I was disappointed read about the
difficulties you encountered with our telephone representatives and that you
did not receive a response to the emails you sent.  Please be assured, the service you describe
receiving is not typical of the level of customer service we strive to provide
and we appreciate your bringing this matter to our attention. 
Upon
review, I confirmed we received the $245.74 payment dated June 27, 2015, but we
were unable to identify the account that was referenced.  I apologize for the delay in resolving this
issue and for any frustration you may have experienced.  We recently underwent a scheduled credit
system update for the Macy's credit card accounts and encountered some
difficulties in locating the payment.  On
October 13, 2015, we found your payment with the information [redacted] provided
from your bank and applied the payment to your account.  This payment appeared on your November 6,
2015, billing statement. 
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to reply.  Your feedback is
critical as it assists us in understanding our customers' experiences and
directs our attention to areas in which we can improve our service
quality.  We value your continued loyalty
and hope to better meet your needs in the future.  If I can be of further assistance, please do
not hesitate to contact me at the telephone number listed below.  
Sincerely,
Ms. Randi P.
Macy's Executive Office
###-###-#### Extension 73376
cc:   [redacted], Revdex.com

June 27, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of the most recent complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your continued concerns on behalf of Department Stores National Bank.    As a Macy's associate, you are eligible to receive an Employee Discount on your purchases as an employee benefit.  As noted in the enclosed copy of Ms. M.’s letter dated June 19, 2017, the Macy’s Employee Discount varies and is dependent on the item purchased.  This information was provided to you during your employee orientation and is outlined in Macy’s Employee Portal “Insite”.   In general, the discount is 20% and 10% or less on select merchandise.  There are a number of vendors, including [redacted], that do not allow their merchandise to be significantly reduced by Retailers or discounted at all.  We are fortunate that the Macy’s Employee Discount for all [redacted] products is two (2) percent, whether they are purchased through a Macy’s store, macys.com, direct from an [redacted] store, or direct through [redacted].com.    As of the date of this letter, your account is closed with a balance of $76.86 with a minimum payment of $76.86, due by July 8, 2017.    [redacted], our position in this matter has not changed and respectfully, again, I must decline your request to credit your account an additional 18%.  We apply our employee discount policies uniformly to all of our employees and cannot make an exception in this matter. Should you have additional questions regarding your employee benefits, please contact Solutions in Store at ###-###-####.   Sincerely,  Janice D. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosure   cc: [redacted], Revdex.com

Hello, my issue with Macy's has been resolved. I filed a complaint yesterday, but when I got home I saw a letter from them which had resolved the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Macy's contacted me in regards to my complaint and have resolved to process a 100% refund for the inconvenience of time spent and a partial sectional. I should be receiving the 100% refund in a few business days. In regards to the sectional being on clearance, I was specifically told by my the sales associate when I originally made the purchase that this sectional was not going to be discontinued for quite some time when attempting to sell us the warranty information. I would advise Macys to better inform their sales associates of discontinued items because this misinformation caused me a lot of time and frustration.I appreciate Macy's prompt response to my complaint.
Regards,
[redacted]

Hi,Macys believes they have fixed the issue. I have called multiple times regarding residual finance charges and they've said they've fixed it, and it won't happen again. But it continues too.  I don't have any more contact information, so I'm not sure where to go. That's why I sent in another Revdex.com complaint. I'm hoping it will get to the right spot!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  There is really nothing that can be done except improve future processes.
Regards,
[redacted]

[redacted]   [redacted]   December 22, 2016     [redacted], [redacted]   Re: [redacted]       Revdex.com complaint ID...

[redacted]       Macy’s account ending in [redacted]   Dear [redacted]:    We are in receipt of your complaints filed with the [redacted] and the Revdex.com (Revdex.com), which were forwarded to Macy’s Executive Office. As a liaison in that office I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my apology for any confusion this situation may have caused.  Be assured that payments are applied in accordance with the law.   My research confirmed that during a conversation with a credit associate on August 31, 2016, you made a $200.00 payment. You requested that your Revolving account balance be paid in full and the excess amount, be applied to your 12-month Special Event purchase. Unfortunately, the payment allocation was not coded correctly. To correct this error and fulfill your request, we have transferred the amount of $136.13, (which is the current balance on your Revolving account), from your Special Event purchase and credited your Revolving account. This brings it to a zero balance, after deleting a $2.00 interest charge. Please be aware that this adjustment increased the balance due of your Special Event promotional balance by the same amount, $136.13. We also corrected the coding of your account so this situation will not continue in the future and your payments will be allocated as you described in your complaint (payment in full of Revolving balance with excess, if any, being paid to the Special Event balance). Going forward, when your Revolving account has a balance, that amount must be paid in full each month in order to have any additional payment amount you may submit applied to your Special Event promotional balance.   [redacted], we truly appreciate your many years of loyalty to Macy’s. Thank you for allowing me to respond to your inquiry. If I may be of assistance on another matter, feel free to contact me at the telephone number listed below.    Sincerely,     Michael J. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted]      [redacted], Revdex.com

[redacted]
February 8, 2016
[redacted]
[redacted]
[redacted]
Re:       Revdex.com ID #[redacted]
Contact Date with Customer:  January 12, 2016 and February 8, 2016
Complaint...

Summary:  [redacted] sent in rebate for $30.00 on November 27, 2015, and is still waiting for to receive his rebate check.  He tried to contact the rebate center but he received no response.
Resolution:  I called [redacted] on January 12, 2016, and apologized for his experience and that he did not receive an email response.  I verified the rebate is showing as in process and he acknowledged he received an email advising the rebate should be to him in five working days.  He emailed back with the correct apartment number.  He will contact me when it is received.  I thanked him for speaking with me today.  On February 8, 2016, I contacted [redacted] who verified he has received the rebate check.  I again apologized that he did not receive an email in response to his inquiries and he advised me that he considers the issue resolved. 
Rhea B.
Macy’s Executive Office
###-###-#### Extension[redacted]
cc: [redacted], Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to see if I can be placed into another vehicle comparable to my price range.
Regards,
[redacted]

They are not telling everything first off steve said 308 not 305 and he did not say they was charging us more the rental. Now how can you tell someone one thing and do another. Yes when they said it was more from using the car I did contact roadside but the guy I was dealing with said the price and hit me for more because my warranty wouldn't cover it. The guy said there not eating it. I said but you told me a price and he said what ever buddy. Now is that good business lying to people.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

In order for us to look into your concerns, please provide information regarding the vehicle in question.

[redacted]  [redacted] brought to our attention that she had a problem with her car.  We both agreed to have the vehicle fixed at no charge to her.  Shortly after that she came into the dealership and said she still wasn't satisfied.  We agreed to let her out of the contract which we didn't...

have to do.  Her down payment was refunded the next day.  [redacted] went out of his way to satisfy [redacted]  [redacted] his customer satisfaction is excellent.

Jake Sweeney has the purchase price showing $13176.62 including all discounts.   Ms. [redacted] is past due on her payment of $650.00.  It was due 03/10/2016.  All title work has been completed by Jake Sweeney Chevrolet.  Please make payment to avoid default.

I visited the Auburn, MA store on Saturday, Aug. 1, 2015 at approximately 10 AM.
I went immediately to the women's sleepwear department. I was appalled to find such a mish mash of offerings for sale. There were a total of 5 to 6 racks or less of items (apparently close out), NO REGULAR PRICED MERCHANDISE. It had the appearance of a hastily thrown together yard sale. I mentioned to a clerk standing nearby that the merchandise looked a 'bit frumpy":. She replied that it wasn't her "department". I was looking for a staple such as Vanity Fair or Shadow Line which would be considered "Unseasonal" and would not be "thrown" on a yard sale rack. I have not shopped in this store since the time I purchased towels with the inferior signature Charter Club label which proved to be inferior within the first year of purchase. I returned to your store because Vanity Fair is a recognized brand. What could go wrong? After seeing your merchandise on display for sale, the quadrant of the store on the ground level adjacent to the north entrance which was completely vacant as though alterations may be contemplated or perhaps being subletted? I understand why Macy's is no longer considered a first class entity in the retail community. I realize that Worcester is considered a "B" class retail environment, that I should go to Framingham to purchase better merchandise (although I am not sure that information still holds given the graphics) but Vanity Fair sleepwear is not exactly haute couture and should be available in your store.
By the way, the "Bed In A Bag" merchandise which I purchase 3 years ago was also substandard. You can be sure I will not visit any Macy enterprise and I will definitely and have already expressed my impressions to anyone who inquires.