Macy's

October 4, 2016 [redacted] Re:  Revdex.com Complaint ID #[redacted]        Macy’s store account ending in [redacted] Dear [redacted]: I am in receipt of the complaint you filed with the Revdex.com,...

which was forwarded to Macy's Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you. In reviewing your account, we were unable to confirm the delivery of your online billing statements to the email address on file at [redacted].  As of September 19, 2016, I have removed $64.00 in late fees, bringing your account balance to $37.05 with a minimum payment due of $37.05 by September 26, 2016.  Please be assured the late payment reporting did not affect your credit report.  For your records, I have enclosed your billing statements for April 2016 through September 2016. We regret any disappointment you may have experienced because the credit limit was lowered on your Macy’s account.  According to the terms of the Department Stores National Bank Credit Card Agreement, we may reduce or increase your credit limit at any time for any reason as permitted by law.  We will notify you of any change, but the change may take effect before you receive the notice.  Our records show that on May 31, 2016, a letter was sent to you explaining the reason for our decision.  The letter you received dated May 31, 2016, was based on a periodic review of your account.  On May 30, 2016, we reduced the account limit from $1100.00 to $100.00 based on the review of your account’s internal payment history and activity, as well as credit score information provided by the credit reporting agencies.  As indicated in our May 31, 2016, letter, there were also outside credit factors that influenced our decision.  Regrettably, I am unable to restore your credit limit back to $1,100.00 at this time.  You may call our Credit and Customer Service Department at ###-###-#### to apply for a credit limit increase at your convenience.   With regards to outsourcing our customer service calls, whenever possible, we prefer to use our own employees in the U.S. to handle customer calls and other administrative functions, but our primary objective is to provide the highest level of service to customers.  In some cases, we rely on outside sources for call center support, and some of those outsourced vendors do have overseas operations.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.  Sincerely, Monique M.Macy’s Executive Office###-###-#### Extension [redacted] Enclosures / mailed October 4, 2016 cc: [redacted], Revdex.com

July 13, 2017[redacted]RE: [redacted] Case No.: [redacted]Macy's Account ending in [redacted]Dear [redacted]:lam in receipt of your correspondence dated June 20, 2017.. to Ms. Diane M., and your complaint filed with [redacted] on June 26, 2017. As a liaison in Macy's Executive Office. I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). We sincerely regret any inconvenience you may have experienced regarding the issues surrounding your Macy's account.Records show the two (2) items you purchased on December 5, 2015 totaled $1.446.49 and were charged to a Club promotional offer. These items were returned over two days. You returned these items separately and credits were given in the amount of $733.25 on December 7. 2015. and $733.25 on December 8, 2015. These returns were correctly applied to the outstanding Club promotional balance for that purchase.As stated in our previous letter dated June 5, 2017. in order to resolve the issues with your promotional balances, we removed all existing Club promotions on your account and established two (2) new Club promotions with twelve (12) months to pay. One of the Club promotions has a balance of $380.67, and the other has a balance of $777. (). These promotional balances were calculated by deducting all the payments made to your combined Club promotional balances factoring in that the minimum payment due should have been $380.67 for the time periods of December 2015 to December 2016 when live (5) of the Club promotional balances expired.The Revolving account currently has a balance of $1.725.96 for a total of $2.883.64. The total minimum payment due is $24.00 for the entire account and is due by July 13, 2017.At this time, the cases with [redacted] and [redacted] have been closed. If there are outstanding issues. you have the option to file new cases with each of these agencies.[redacted]. thank you again for bringing this matter to our attention and giving me the opportunity to respond. Your business is important to us. as well as appreciated. Please do not hesitate to call me at the telephone number listed below if may be of further assistance.SincerelyThomas H.Macy's Executive Office ###-###-#### Extension [redacted]CC: [redacted], [redacted]

[redacted]Cincinnati Revdex.com7 West Seventh StSte 1600Cincinnati, OH
45202Ref # [redacted]Dear [redacted]: We received the
complaint for [redacted] wherein this customer had been unable to place orders
online using various payment methods. After investigation, it was discovered
that there was a...

block on the customer's address which we have removed. The
customer was notified that he is now able to place online orders. Based on the
above, Bloomingdale's considers this matter resolved and closed satisfactorily.
Sincerely,Colette O.Bloomingdale's Executive
Office###-###-#### Extension [redacted]

[redacted]   [redacted]
December 15, 2015
[redacted]
[redacted]  [redacted]
[redacted]
Re: Macy's Account ending in [redacted]
Dear [redacted]: 
I am in receipt of your recent complaint filed with the Revdex.com regarding...

your Macy's Account ending in [redacted].  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).
As of the date of this letter, the below information is currently reporting for this account. 
Open Date:                  December 21, 2011
Last Purchase Date:     April 28, 2012
Last Payment Date:      March 3, 2013
Charge-off Date:                      February 26, 2013
Balance:                                   $203.58
Our records indicate that we did not receive the Minimum Payment due on the account for the periods ending June 26, 2012, through February 26, 2013. The account was closed on September 26, 2012, by the creditor, Department Stores National Bank, because payments were not received as required by the terms of the credit card agreement (copy enclosed).  The account was charged off on February 26, 2013, due to non-payment and was assigned to an outside collection agency.  I have enclosed copies of the billing statements for the periods ending December 26, 2011, through March 26, 2013, for your review. 
Please be advised, your account is reporting accurately as an unpaid charge-off.  Unfortunately, we are unable to accommodate your request to remove the delinquency from your credit report.  Your account is currently assigned to the collection agency, [redacted], for the outstanding balance of $203.58.  No late fees or interest charges will be removed and the agency can only negotiate payments or a settlement amount.  Please contact [redacted] at ###-###-#### to establish payment arrangements.   
[redacted], I hope that you can understand our position on this matter although it may differ from your own.  Please do not hesitate to contact me at the telephone number below if you have additional questions or if I can be of further assistance.
Sincerely,
Julia O.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures
cc: Revdex.com
    Complaint ID: [redacted]
    [redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose.

P.O. Box 52184   Phoenix, AZ 85072-2184 April 4, 2016 [redacted] Re:  Revdex.com ID [redacted]        Macy's account ending in [redacted] Dear [redacted]:  I am in receipt of your complaint...

forwarded to Macy's Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I apologize for any inconvenience you may have experienced. Macy’s goal is to have professional and knowledgeable sales associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently.  From the comments in your letter, it appears we have fallen short of this goal.  I would like to thank you for taking the time to share this situation with us, as it provides us an opportunity to follow up with the appropriate action.  I am copying the [redacted] store manager to ensure that the associates verify they are ordering the right sizes. In reviewing your account, our records indicate that on March 2, 2016, when you returned the jumpsuit, that a refund for the shipping fee in the amount of $10.58 was applied to your Macy’s account.  This credit is shown on your billing statement for the period ending March 24, 2016.  Attached is a copy for your reference. [redacted], it is not Macy’s practice to compensate for a situation such as this; therefore, I must decline your request for additional compensation.  As a patron of Macy’s since 1999, I hope you will view this as an isolated incident.  As a gesture of goodwill I am sending you $25.00 in Macy’s Money that can be used in any of our store locations.  Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please contact me at the number listed below. Sincerely,  Janice D.Macy's Executive Office###-###-#### Extension [redacted] Enclosures / mailed April 4, 2016 cc:  [redacted], Revdex.com       Manager, [redacted]

Hi [redacted],I mailed this jacket back and received an email from macys indicating that they received it. I signed in to my account and it showed as received. Three weeks later they had not issued my credit so I opened the BB complaint. yesterday they sent me an email saying they had issued my credit but...

asking me to return the item or the credit would be reversed. I have copied below the original email from them saying the return was in process. My online account information has changed and it no longer shows the item as received, they coded it as wrong item sent. I already sent this back but they have messed up my account and don't show that any longer. Please assist.Hi [redacted], We've been notified by the carrier that your return is on its way to us. You can track its progress here. Please allow 5–7 business days for your return to arrive at our facility. We'll issue a refund once we receive and process your item(s).Order #: [redacted] Return Submitted Date: 12/17/2016 Return to: PROP [redacted]Estimated refund: $53.46

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
We are in receipt of Revdex.com Complaint #[redacted]. We have
spoken to the referenced customer and have resolved all matters as expressed in
the complaint. Based on this, we consider the matter closed satisfactorily.
Thank you,  
Michele S. | Omnichannel...

Presidential
CorrespondentOmnichannel Selling and Service
Escalation Team | MCCS Executive Office
Phone: ###-###-#### |  Fax: ###-###-#### | Email: [redacted]

[redacted]   [redacted]
April 04, 2016
[redacted]
Re: Macy's Account Ending in [redacted]
    Complaint ID: [redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to us...

by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. 
I regret any concerns you may have regarding the above referenced account.  The Macy's account ending in [redacted] charged off on December 12, 2011, as payments were not received as required by the terms of the Department Stores National Bank Credit Card Agreement.
As of the date of this letter, the below information is currently reporting for this account.
Open Date:                  April 8, 2008
Last Purchase Date:     October 16, 2010
Last Payment Date:      July 1, 2011
Charge-off Date:          December 12, 2011
Balance:                       $1,304.64
If you have documentation of the payment agreement or the payment for $670.00 please send it to me at the address shown above.  Your account is currently assigned to [redacted], an outside collection agency.  Please contact [redacted] at ###-###-#### to make payment arrangements.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.
Sincerely,
Nancy M.
Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]
    The Revdex.com
[redacted]
This is an attempt to collect a debt and any information obtained will be used for tha tpurpose.

March 10, 2016
[redacted],
We
are in receipt of complaint ID #[redacted] regarding the customer's mattress set
issue. We had contacted the customer and approved for him to return the
mattress set and reselect a different one. At this time, Macy's will...

consider
this matter closed.
Thank
You,
Sincerely,
Bloomingdale's Executive
Office

[redacted]   [redacted]         June 9, 2016     [redacted]
[redacted]
[redacted]   Re:  Revdex.com Complaint [redacted]         Macy’s account...

ending in [redacted]   On behalf of Department Stores National Bank:     Contact Date(s) With Customer:  June 2, 2016   Complaint Summary:  On October 31, 2015, [redacted] had her wallet stolen.  Her Macy’s account was used to make purchases totaling $453.30.  She filed a police report, completed a Statement of Fraud, and is still receiving collection calls and letters as of May 2016.   Resolution:  I contacted [redacted] and apologized for the frustration this matter has caused her.  I advised that the fraudulent charge ($453.30), late fees ($192.00), and interest charges ($59.30) have all been removed from her account resulting in a zero ($0.00) balance.  I have cleared our internal history of any delinquency and requested that [redacted], [redacted], and [redacted] update their records and delete any history of delinquency from the time period of December 2015 through May 2016.  I ask that she please allow the credit agencies approximately thirty (30) days to update their files.  I also advised that her account was closed while her claim was in process and asked if she would like it reopened; however, she informed me that she will not be using the account any longer.  I stated I would send Macy’s Money as a further gesture of goodwill.  This resolved her concerns.     Stephanie C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

JJa January 23, 2018  [redacted]  [redacted] Re: Revdex.com Complaint ID #[redacted]       Macy’s [redacted] account ending in [redacted] Dear [redacted]: I am in receipt of your additional Better...

Business Bureau inquiry, which was forwarded to Macy’s Executive Office.  Since I am familiar with your account, I was asked to review and respond to your continued concerns on behalf of Department Stores National Bank.  Please accept my apology for any confusion regarding the original purchase dates. Upon my initial review of your transactions, I did include a $34.95 discount for the purchase of $174.77 dated December 5, 2017, as the original purchase date was December 1, 2017.  I have further reviewed all of the purchases listed on your December 15, 2017, billing statement and found that, although the majority of the items have been returned, there were two purchases that were originally ordered on December 1 or 2, 2017, and missed in my original calculation.  I have applied an additional discount of $10.48 for the purchase of $52.42 dated December 3, 2017, and a discount of $23.54 for the item kept from the purchase of $304.94 dated December 4, 2017 Including the credit of $176.00 from my initial response, we have applied a total amount of $210.02 in New Account Discount credits to your account.  We feel this amount exceeds a reasonable accommodation for the miscommunication, and we will not be able to make any additional New Account Discount adjustments on this account. [redacted], thank you for your understanding in this matter.  We hope you continue to choose Macy’s for all of your future shopping needs.  If I can be of assistance with another topic, please call me at the telephone number listed below.    Sincerely,Kristi C.Macy’s Executive Office###-###-#### Extension [redacted]  cc: [redacted], Revdex.com

September 23, 2015
[redacted]
[redacted]
re: Revdex.com Complaint ID: # [redacted]1
Dear [redacted]:
I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was...

asked to review and respond to your concerns. I have attempted to discuss the matter with you personally, but was unsuccessful in reaching you by telephone or leaving a message.
On behalf of Macy's, please accept my apology for any inconvenience you experienced when your recent orders did cancel. Unfortunately, Macy's is unable to ship to the address you have selected for shipping. I would expect you to be able to place orders on macys.com with shipping to another location. Although your four orders did have the same merchandise, that does not seem to be the main concern. I do apologize for any misunderstanding regarding your orders.
[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. Please do not hesitate to contact me at the telephone number listed below if I can be of further assistance.

Sincerely,
Marjorie B. Macy's Executive Office [redacted] Extension [redacted]
cc: [redacted], Cincinnati Revdex.com

January 22, 2017  [redacted]Marketplace Resource ConsultantCincinnati Revdex.com   Dear [redacted]:  We are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced customer and have resolved all matters as expressed in the complaint....

Based on this, we consider the matter closed satisfactorily. Thank you. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc[redacted]

Dear [redacted], At this time, the complaint ID [redacted] for [redacted] has been resolved satisfactory to Macy’s and the customer. I have been in communication with the customer and have resolved their issue with the missing parts to their sofa.   Thank you,  Kristin...

T.|OmnichannelPresidential CorrespondentOmnichannel Selling and Service Escalation Team |MCCS Executive OfficePhone:###-###-####  |  Fax: ###-###-####|Email: [redacted]

YA HOOOOO! Thank You, you did it! The check came in the mail from Macy's on Saturday!:-) I appreciate your hard work to make this happen.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Although the gift card that Macy's issued as compensation for my troubles got lost in the mail, I trust they will be issuing a new one soon.
Regards,
[redacted]

Dear
[redacted]: 
I am
in receipt of complaint ID number [redacted] for [redacted].  As a representative of Macy's Executive
Office, I was asked to review and respond to her concerns.  As of today, credits in the amounts of
$100.90 and $142.13 have posted to the...

customer's Macy's account.  Currently the customer has a credit balance
of $243.04.  If she would like a check in
this amount, please have the customer contact me directly at the telephone
number listed below.  Based on the above,
Macy's considers this matter resolved and closed satisfactorily.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]

I filed a complaint on 08/21/15 on Macy's for very poor customer service I received in the [redacted] store. I spoke with a representative on 08/24/15 and was offered a refund on my card and a gift card for inconvenience. I received the gift card but did not receive the refund on my third party card. I called the call center and was advised to wait 14 days. It is now 09/16/15 and I have not received the refund. I would like Macy's to complete the offer we agreed to for the poor customer service I received from the Brea store.Translate Desired Resolution: Billing Adjustment Desired Outcome: I want a credit back on my bank card for the item I purchased at Macy's.

February 18, 2016
[redacted]Cincinnati Revdex.com
1 E Fourth St.Suite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all...

matters as expressed in the complaint. Based on
this, we consider the matter closed. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]