Macy's

Complaint #[redacted]Sorry, we were out of town. Macy's did reverse the charges and fees. I am satisfied with how it was resolved, but disappointed in how long it took to stop the harassment calls. Once I called their corporate office, the situation was resolved. The contact person was extremely helpful.Thank you for your help.[redacted]

This was an online order issue that she was requesting refund for non-receipt order. I do show this refund was processed on 8/07/2017.  Sincerely,   Tara B.Liaison, Omnichannel Executive Office | Macy's, Inc.[redacted]Office: ###-###-#### Fax: ###-###-####

September 21, 2017[redacted]Revdex.com Cincinnati1E 4th St.Suite 600Cincinnati, OH 45202Re: Response to Revdex.com Complaint ID: # [redacted]Dear [redacted]: We are in receipt of Revdex.com Complaint ID # [redacted]. I have spoken to [redacted] and have reviewed all matters as expressed in the...

complaint. I have sincerely apologized to [redacted] for any inconvenience she has experienced while shopping with us. I am sending her a gift card due to the frustration and inconvenience that she faced with this order. At this time, we consider this issue resolved.Thank you. Sincerely,Carrie R.Bloomingdale's Executive Office###-###-#### Extension [redacted]

September 18, 2017  [redacted] Re: Revdex.com Complaint # [redacted] Dear [redacted]:  I am in receipt of your Revdex.com complaint regarding your attempt to order on the macys.com website,...

specifically your order # [redacted]. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns. You have my sincere apology that our Consumer Protection process was unable to verify your telephone information, as you have stated. Although that may be unfamiliar to you, that is part of the process that Macy's does use to assure the security of our customers. We regret that we cannot promise to place future orders if the information does not verify in the systems we use. [redacted], I hope that you can understand our position on this matter, although it may differ from your own. Please do not hesitate to contact me at the telephone number below if you have additional questions or if I can be of further assistance. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted]  cc: [redacted] Tina Geers, Cincinnati Revdex.com

[redacted], After speaking with the customer, we were able to locate the part and set up delivery for this week.  I understand the customer is no longer willing to accept the cushion core; however, the merchandise in the home is currently out of warranty.  It has been in the home for almost 9 years and out of the manufacturer’s warranty for almost 8.  Due to this, we are unable to return the sectional for a full refund or replace it without a manufacturer defect. We are willing to offer the customer delivery of the cushion and a full refund for the cushion only.   The customer will receive a credit totaling $528 to the account used within 7-10 business days after delivery.   If that option is not sufficient, we can also offer 20% off a new sectional purchase. At this time, these are the options available to resolve this matter. Thanks,  Angela L.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: Phone: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   i returned my bed, purchased a new one from Macy's again, was told my old frame would work, when delivery came my old frame did not fit. Now stuck with new bed and old frame that won't work together. I spent a lot of money on the frame. I want it refunded since the original bed was returned
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in regard to my complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] Customer called stating he was looking for clarification regarding Macy's response.

September 23, 2015Ms. [redacted]6545 Seine CourtHighland, CA 92346Re:  Revdex.com ID [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com, which was forwarded to Macy's Executive Office.  As a representative of this office, I was asked to review and respond to your concerns.  I apologize for any inconvenience this issue may have caused you.  In researching your complaint, I found that the original request made by Ms. W., unfortunately was not completed as we anticipated.  However, I immediately resubmitted our request and ensured it was processed on September 15, 2015.  Please allow seven to ten business days for the funds to post to your Visa® account. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  I am sorry to have disappointed you in resolving this issue for you.  As a gesture of goodwill, under separate cover, I am sending you a $25.00 Macy’s Money certificate for use in any of our store locations.  If I may be of additional assistance, please contact me at the telephone number listed below. Sincerely,Janice D.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Better Business Burea

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  In the letter I received from Macy's, Macy's stated that they already refunded the money on 1/29/2017 (details see attached letter from macy's.pdf). As I repeated many times, I didn't see where the refund was and my bank couldn't fine the money. In the letter I received from my bank ([redacted]), [redacted] said that Macy's told them that I didn't return the item (see the attached letter from [redacted].pdf). I don't know who is telling the lie here, Macy's or [redacted]? At least I didn't see the money go back to my credit card.This matter has been dragged for such a long time and I keep getting the same response from Macy's. Nothing changed after I repeatedly told them that I didn't see the money. Please ask them to stop telling me that they already refunded the money half a year ago. At least provide some support for their claim with some evidence. Regards, [redacted]

Hello, We promptly responded to all of your emails within 24 hours. We did not receive any phone calls or voicemails from you at all. You waited nearly 4 months to email us regarding the return. Our policy clearly states that costumes cannot be used or worn. Our policy also states that masks are non...

returnable items for any reason. We would've however made an exception to the "all sales final on masks" if you had returned the item new and unworn. The item was sent back to us with all retail packaging missing and the mask was clearly heavily worn and used. You at no time contacted us upon receipt of the order or many months later to state that you had received this item in a damaged manner or we would've refunded or replaced the item immediately. We are a reputable company. If we had a resellable item to refund we would have. At this time, the return did not adhere to the policy and was used, worn and had no original retail packaging and masks are non returnable, all sales final regardless. Thank you

March 21, 2018[redacted]RE: Revdex.com Complaint ID [redacted] Bloomingdales account ending in [redacted]Dear [redacted]:I am in receipt of your complaint inquiry filed with the Revdex.com regarding the Bloomingdale’saccount referenced above. As a representative of Macy's Executive Office, I was asked to review and respondto your concerns on behalf of Department Stores National Bank (DSNB).Please be assured that the security of our customer’s information is a high priority at Bloomingdale’s, and wehave policies in place in order to monitor account activity. If in the event we feel that the account may havebeen compromised, our Consumer Protection department will contact the customer to discuss the validity ofthe charges. I am very sorry that in your case this did not occur. It is suggested that your Bloomingdales.compassword be changed for added security as the order was attempted online.The fraudulent order has been cleared from your order history. If you wish to proceed with closing youraccount, please contact me at the telephone number below or you may call the customer service number on theback of your card. As of the date of this letter, your account balance is zero ($0.00). Please note, nodelinquency was reported to the credit reporting agencies as a result of the fraudulent activity.Thank you for bringing this matter to our attention and giving me the opportunity to respond. Please do nothesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely, Carrie AndersonBloomingdale’s Executive Office###-###-#### Extension [redacted]Cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 17, 2017   [redacted]  [redacted]   Re:  Revdex.com, Complaint ID [redacted]   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive...

Office.   As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   I had hoped to speak with you personally regarding this matter; however, when attempting to call you on the phone number listed in your complaint on January 10, 2017, I encountered an automated message stating your phone number had changed and the new phone number was unknown.   I regret learning of the unfamiliar credit inquiry appearing on your credit report.  I can assure you that the Bank does not participate in fraudulent credit practices of any kind.  In instances where a fraudulent application was submitted, removing the credit report inquiry is a part of our remediation process.  Please be assured the Bank complies with applicable regulation with regard to our credit servicing practices.   We attempted to locate a Macy’s account or account application using the information you provided in your complaint; however, these efforts were unsuccessful.  In order to address your concerns and find the application, we will need your Social Security number to query our records.    It is certainly my intent to bring resolution to this matter.  Please contact me at the telephone number listed below, so that I may be able to assist you further.    Sincerely,  Stephen C. Executive Liaison ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

[redacted]   [redacted]
    June 22, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Rebate check   Dear [redacted]:  ...

  It was a pleasure to speak with you on June 8, 2017, and communicate via email on June 15, 2017, regarding the complaint that was forwarded to us by the Revdex.com. Thank you for accepting my sincere apology for any inconvenience you may have been caused regarding the $10.00 rebate offer for the Tools of the Trade 8-quart casserole dish.   We forwarded copies of the documentation you emailed me on June 9, 2017, to the appropriate management.  On June 15, 2017, we were informed that your claim had been forwarded to our third–party rebate company and to allow 7-10 business days for their review and decision.  As I stated, I do not want you to be further inconvenienced and I am happy that you accepted my offer of sending you a $50.00 Macy’s gift card, as a gesture of my goodwill.  I am sending this under separate cover, which you should receive within 7-10 business days.   [redacted], I appreciate your taking the time to write and allowing me the opportunity to assist you.  If you have any further questions or concerns, please contact me at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

[redacted]   [redacted]     January 20, 2017     [redacted]   Re:  Revdex.com ID #[redacted]   Dear [redacted]:    I am in receipt of your complaint filed with the Better...

Business Bureau and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.    Please accept my sincere apology for any embarrassment you may have been caused while trying to make a return to our [redacted] store.  Be assured that the problems you encountered are not typical of the level of quality customer service that we strive to provide.  Macy’s goal is to have professional and knowledgeable sales associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently.  From the comments in your letter, it appears we have fallen short of this goal.    I was happy to learn that our Manager, Ms. R. was able to contact you and resolve your return issue and a credit of $126.50 was processed to your original form of payment on January 19, 2017.  Please allow 10 to 14 days for the refund to be reflected.    [redacted], thank you for bringing this situation to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated, and I hope you will view this as an isolated incident.  If I may be of further assistance, please do not hesitate to contact me directly at the telephone number listed below.    Sincerely,       Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Customer stated the issue is not resolved.  She still is seeking to speak with someone from the corporate office.

[redacted]   [redacted]
  
January 12, 2016
[redacted]
[redacted]
[redacted]
Re:    Revdex.com Complaint ID [redacted]
         Macy’s account ending in [redacted]
Dear
[redacted]:
I am in receipt of the most recent complaint you filed
with the Revdex.com, which was forwarded to Macy’s Executive
Office.  As I am familiar with your
situation, I was asked to review and respond to your continuing concerns on
behalf of Department Stores National Bank. 
It was a pleasure speaking with you and this letter is a follow up to
our discussion on January 3, 2016.
I am glad that you are satisfied with the billing
statement copies you received and that you were able to consult with a member
of our Technical Assistance team to access your account information
online.  I was also able to confirm that
your account has been updated to receive both paper statements and e-mail
notifications going forward.
According to the Department
Stores National Bank Credit Card Agreement, interest is charged on the
outstanding balance of your Revolving account until the day you pay the full
balance owed.  For example, if you have
been paying only the minimum payments on your Revolving balance and you then
decide to pay your balance in full, you will be charged interest on that
balance from the first day of the billing cycle until the date that your
payment is received.  This interest
charge will appear on your next statement. 
The minimum interest charged is $2.00.
Applying this billing policy to your Macy’s account,
the $2.00 interest charge that appeared on your December 17, 2015, billing
statement included interest assessed between the last bill date of November 16,
2015, and the date (December 1, 2015) that your $142.11 payment posted to your
Macy’s account. As I mentioned during
our conversation, I removed this $2.00 fee on January 3, 2016, which, as of the
date of this letter, leaves your account with a $2.00 credit balance.  You may shop against this credit balance or
request a refund.
[redacted], if you have any further questions or if I
may assist you in the future, feel free to call me at the telephone number
listed below.
Sincerely,
[redacted]
Macy’s Executive Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however I wish to be able to see this balance online as my account is not past due.
Regards,
[redacted]

May 10, 2016  [redacted]   re: Revdex.com Complaint ID: # [redacted] Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond...

to your concerns. Please accept my sincere apology for any inconvenience you experienced due to concerns with refunds for your macys.com order #[redacted]. Macy's did accept the chargebacks from your bank for the total of $305.58. We regret that you did not have a timely resolution from Macy's. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. If you have additional questions please do not hesitate to contact me at the telephone number listed below. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

June 13, 2016 [redacted] 
[redacted] 
[redacted] Re:  Revdex.com Complaint ID [redacted]         Macy’s [redacted] account ending in [redacted] Dear [redacted].:We are in receipt of your complaint filed with the...

Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my apology for any inconvenience this matter regarding your Macy’s [redacted] account may have caused.  My research verified that we received your payment of $95.20 on March 14, 2016, which is the total amount of your purchases on September 5, 2015.  While your online profile lists the email address of [redacted] to receive monthly statement notifications, we were unable to verify that the notices had been sent.  Therefore, we have removed all late fees and interest charges, bringing your account to a zero balance.  In addition, we have deleted the record of delinquency related to this situation from our records and directed the credit bureaus to correct their records as well.  Please allow the bureaus thirty (30) days to make the necessary changes.  With regret, this letter will confirm that your account is closed.  If you would like to continue to have a Macy’s [redacted] account, a new application would be required.  [redacted], thank you for allowing me this opportunity to respond.  Feel free to contact me at the telephone number noted below if you have a question concerning another matter in the future.  Sincerely, Michael J.Macy’s Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com