Macy's

October 29, 2015
[redacted]
Marketplace Resource Consultant
Cincinnati Revdex.com
Dear [redacted]:
We are in receipt of Revdex.com Complaint # [redacted]. I have left a voicemail with our apology for the condition of the lamp and my contact information. At this time we...

have not had any contact with the referenced customer for this issue. We have reviewed the complaint and have taken the following actions to resolve concerns as expressed. The credit has been issued for $101.11 to [redacted] Macy's account. The damaged lamp may be discarded, no return is required. Based on this, we consider the matter closed satisfactorily. Thank you.

Sincerely,
Marjorie B. Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], they should be able to find the purchases, I have pics

March 1, 2016
[redacted]
[redacted]
[redacted]
Re:  RevDex.com complaint ID #[redacted] 
        Macy’s [redacted]
[redacted] account ending in [redacted]
On behalf of Department Stores National Bank:  
Contact Date with
Customer:  February 23, 2016
Complaint Summary:  [redacted] made a payment in full to his
account in August 2015.  The payment was
not applied to his Macy’s [redacted] account.  He has made many telephone calls and spoken
to managers in the credit department for resolution, and has been told that
this matter would be resolved, but months later the payment is still not
applied to his account. 
Resolution:  I called [redacted] and he informed me that
his account has now been corrected.  I apologized
for how long this took to resolve and confirmed for him that his account does
have a zero balance and is closed.  This
situation had no negative effect on his credit bureau.  This closed his complaint. 
Michael J.  
Macy’s Executive Office 
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com

[redacted]April 17, 2017[redacted]Re: Revdex.com Complaint ID #[redacted] Macy’s account ending in [redacted]Dear [redacted]:I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please be assured that the bank complies with all Federal and State laws in our credit practices.We sincerely apologize for any frustration and inconvenience you may have encountered while attempting to resolve this matter including the long hold time and the disconnection of your call. I am also sorry that our representatives were unable to give the reason why you were unable to use the Macy’s Money. Macy's expects each facet of its operations to meet exceedingly high levels of service. Your feedback is critical as it assists us in truly understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.After further review, the $140.00 in Macy’s Money that you earned for five (5) macys.com purchases and which expired on April 2, 2017, we forwarded your complaint to our Gift Card Department. Their investigation concluded that while you earned $140.00 in Macy’s Money, a security hold was placed on all of the cards. It was also noted on the orders that you were informed of this and that before they could release the hold, you needed to pass high risk security verification. Therefore, in order to resolve this matter, you would need to call ###-###-#### from the phone number listed on your account. I also confirmed that once you pass the verification, you will be accommodated with an order(s) using $140.00 in expired Macy’s Money. With respect to the two (2) online orders you listed in your complaint, #[redacted] and #[redacted], they verified that the first order is from 2015 and the price has not changed. The second order was purged, and therefore, they could not find any information.[redacted], thank you for the time you took to bring your concerns to my attention and for giving me the opportunity to respond. If can be of further assistance, please contact me at the telephone number listed below.Sincerely,Regina M.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

May 16, 2017[redacted]Revdex.com Cincinnati1 E 4th StSte 600Cincinnati, OH 45202re: Revdex.com Complaint ID #[redacted]Dear [redacted]: We are in receipt of Revdex.com Complaint ID #[redacted]. We have reviewed all matters as addressed in the complaint. We have issued a full refund back to the...

customer's original form of payment. Please allow up to 5 business days for the credit to apply. At this time, we consider this issue resolved.Thank you. Sincerely,Carrie R.Macy's Executive Office###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I am willing to make payments on this account but the additional fees and interest must be removed first.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They have offered me a discount on my old [redacted] and a discount on purchasing a new [redacted] at Macy's. We have now purchased a new [redacted] at Macy's and we were told that we should receive a credit as promised within 5-7 business days. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Problem: our mattress we received in October of 2015 was deemed faulty yesterday. May 4,2016. Therefore the warranty is now In affect and we are to get a replacement free of charge according to the manufacturers warranty. When I called today to get started on the replacement process they told me they do not have a mattress compatible to the one we have and therefore in order for us to receive our warrantied item we can either A. Set up a time for them to come and get the defective mattress and wait up to a month for them to issue a check. Or option B is go and spend another $1200 for a new mattress and wait for them to reimburse us. I should not have to spend another dime on a mattress since I've already purchased a mattress with a warranty. Desired Outcome: I would like to have a mattress with out having to spend anymore money. Considering it is under warranty there should be a better solution and I shouldn't have to spend anymore money nor should I have to go without a bed 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 27, 2017     [redacted], **  [redacted]   Re: Revdex.com Complaint ID #[redacted]        Macy’s account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of your additional correspondence filed with the Revdex.com and forwarded to Macy’s Executive Office.  Since I am familiar with your inquiry, I was asked to review and respond to your additional concerns on behalf of Department Stores National Bank.    I apologize for any confusion with my previous response.  When a fraud claim is opened on a purchase, a minimum monthly payment is still required for all charges that are not in dispute.  The fraudulent charge was placed on your account on February 16, 2017.  This disputed charge did not cause the delinquency on your account.  As stated in my previous response, you had a valid billed balance of $144.11 which was initially billed to you on February 13, 2017.  We have confirmed the electronic billing statements for this balance were delivered to you on February 16, March 20, April 18, and May 19, 2017.  Your account was closed on June 18, 2017, due to non-payment of your valid account balance.  We received payment for this balance on August 24, 2017.    As a credit provider, we have an obligation to accurately report activity, whether favorable or unfavorable, to the credit reporting agencies.  The information we are reporting is accurate; therefore, we are unable to remove the delinquency from your credit report.    [redacted], although we would like to reply favorably to every customer, it is not always feasible.  We apply our credit policies uniformly to all of our customers and cannot make an exception in this matter.  Please contact me at the number below if you need assistance on another topic.   Sincerely,   Kristi C[redacted] Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

January 05, 2018[redacted]
Dear [redacted]: I am in receipt of your complaint #[redacted] forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns.I have researched...

this issue and would like to resolve your concern, however, I have not received any response. Please contact our office if this is still of concern, we are closing this as non-response. The phone number to reach me is listed below. Thank you for your time. Sincerely, Tara B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
I was not told about the SERVICE CHARGE WHEN I SET UP THE
CALL. I was not concerned about the service charge at the time because I wanted
the unit repaired it was not until I got a charge and NO SERVICE that I became concerned.
Is not checking the unit for bad connections part of a diagnostic? If the unit
must meet some critical condition for this diagnostic should the contractor
inform the consumer of this? Should the contractor also inform the consumer as
to what to look for to insure that the unit meets this critical condition? I
feel that I owe for part of the service charge and the return check charge
because there was no diagnostic done on the unit.

December 10, 2015
[redacted]
[redacted]
[redacted]
Re:    Revdex.com
complaint #[redacted]
On behalf of
Department Stores National Bank:
Contact Date With Customer:  December
8,...

2015
Complaint Summary:  [redacted] stated she has tried closing her Macy’s
account since August of 2015.  She has
called every month since then and is informed we would close the account;
however, she is still being charged the $2.00 interest charge on a zero
balance.
Resolution:  Called and
spoke with the customer and apologized for her experience.  I removed the remaining $4.00 interest charge
and re-aged the account; therefore her history will not show a 22 day
delinquency.  I also advised the customer
her account was closed on August 3, 2015, and the interest was accumulating
from previous interest that was not paid on the account in full before her
statement closing date.  Customer was
very happy with resolution.
Stephanie P.
Macy’s Executive
Office
###-###-####
Extension [redacted]
cc:  [redacted], RevDex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
You made no effort to try to meet my request for a refund. Yes the cards are non-refundable, but given the circumstances of the situation, I am sure you could have made an exception. Yet, you failed to do so. You are from the executive office, you have the ability to fulfill a customers desire for a refund. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Thank you for your reply and handling of my situation. At this time I appreciate every credit and offer being presented to me. I am please with the jewelry offer and moving forward will proceed with payment. However, theres a bigger issue revolving the delay of my complaint that resulted to my denial of a mortgage. It also cause a significant amount of complications . I am requesting accommodate and compensation of my balance.Please contact me via email, cell [redacted] or home [redacted].I respect my relationship with Macys and respectfully want us to resolve this matter immediately.
Regards,
[redacted]

July 27, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
Re:  Revdex.com Complaint ID [redacted]
       Macy’s
account ending in [redacted]
 
Dear [redacted]:
 
I am...

in receipt of your complaint filed with the RevDex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to
review and respond to your concerns on behalf of Department Stores National
Bank. 
 
Upon
review of your Macy’s account ending in [redacted], our records show that your statement
for the billing period ending June 20, 2011, had a $123.25 balance with a $27.28
minimum payment due July 20, 2011.  When
no payment was received by this date, your account became delinquent.  Subsequently, when no payment was received by
the August 20, 2011, due date, the account was reported as thirty (30) days
late to the credit reporting agencies.  When
no payment was received by the September 20, 2011, due date, the account was
reported as sixty (60) days late to the credit bureaus.  Please be advised, it is not the bank’s
policy to remove any delinquency unless it occurred as a result of a billing or
bank error.  As a credit provider, we are
obligated to report an account accurately, whether it is favorable or
unfavorable to a consumer.  Respectfully,
I am unable to remove any derogatory information from your credit report at
this time as the information we are currently reporting is correct.  However, if your bank can provide a letter
indicating that it was their fault that the payments for the time periods above
were not transmitted to Macy’s due to their error, please mail it to my
attention for further review.
 
Additionally,
we recently emailed billing alerts to radical825@aol.com to advise that your
statement was available for viewing online, however, these emails were returned
to us as undeliverable.  You may
update
your online Macy’s account profile at macys.com to reflect the correct email
address.
 
While
I understand that this is not the resolution you are seeking, we are required
to maintain and adhere to specific policies and procedures so that each of our customers
receive fair and consistent treatment.  On
April 29, 2015, we instructed the credit reporting agencies to update their
records and report the Macy’s account as 'customer disputes reporting'. Please
do not hesitate to contact me at the telephone number listed below if you have
any further questions or concerns.
 
Sincerely,
 
 
Carrie W.
Macy's Executive
Office
###-###-#### Extension
[redacted]
 
cc:  [redacted],
Revdex.com

P[redacted]   [redacted]   July 23, 2016     [redacted]   Re:  Revdex.com Complaint ID [redacted]        Macy's account ending in [redacted]   Dear [redacted]...

[redacted]:    I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Thank you for the courtesy you extended during our phone conversation on July 21, 2016.  This letter is to formalize our discussion, as you requested.   I am sorry that your payment was not applied to your account, and you had to send us a copy of your cancelled check for our Billing Adjustments Department to research your missing payment.  We have applied your $98.08 payment from April 11, 2016.  This payment will appear on your August 2016 billing statement. As discussed in our previous conversation, on July 21, 2016 an adjustment in the amount of $143.00 for late fees and $86.40 in interest charges was applied to the account.  As of today’s date, the account has a credit balance of $116.39.  This credit can remain on your account for ninety (90) days and be used towards any future purchases, or you can request a check be sent to you in the amount of your credit balance.  Please call the number of the back of your Macy’s card if you would like a check for the credit balance to be mailed to you.   Additionally, we have cleared our internal records of any delinquency associated with the missing payment. We have requested that [redacted], [redacted] and [redacted] deleted any history of delinquency from the time period of April 2016 through July 2016. Kindly permit the agencies thirty (30) days to reflect this request. This letter will serve as confirmation in the interim.   [redacted], thank you for bringing this matter to our attention. Please accept the enclosed $100.00 in Macy's Money, which can be used at any Macy's store, as a token of our appreciation for your continued loyalty. If I can be of any further assistance, please contact me at the number listed below.   Sincerely,       Ebony M. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosure / mailed July 23, 2016   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] I received a call from Jan B. inquiring if "I had some concerns." I requested to speak with Tom H., who was the last person I spoke with that promised to resolve my earring issue and provide me with a letter to the President concerning my customer service feedback. As of 5/2/2016, no response. I have attempted to phone Mr. H.'s Supervisor, Wendy J., who has not returned my call. pleas note why I did not communicate with Jan B. (I called Jan's supervisor, Mr. Tom H. on several occasions due to Jan's inattentiveness to my problem, meaning "she never returned calls and did not input information for pickup with [redacted] and when she returned call after I spoke to her supervisor, she has no idea what is going on with my case.