Macy's

January 04, 2016
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. After numerous attempts by phone, we
have not had any contact with the...

referenced customer. We would assume that the
authorization holds have fallen off in the past 30 days. Based on this, we
consider the matter closed satisfactorily. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
[redacted]

Dear [redacted], We are in receipt of Revdex.com complaint # [redacted]. We have spoken to the referenced customer and have resolved all matters as...

expressed in the complaint. Based on this, we consider the matter closed satisfactory. Thank you, Sharlita H.Liaison, Omnichannel Executive Office| Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

February 08, 2017  [redacted]  Dear [redacted]:  I am in receipt of your complaint #[redacted] forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to...

your concerns.After leaving several voicemails and an email to you with no response, I am closing this case. If you wish to resolve your issue please contact our office at your earliest convenience.   Sincerely,  Tara B.Macy's Executive Office###-###-#### Ext[redacted]

Still no status on Macy's refund and I left message with your Cincinnati office by telephone last week.[redacted] ###-###-####

May 16, 2016  [redacted]Marketplace Resource ConsultantCincinnati Revdex.com  re: Revdex.com Complaint ID: # [redacted] Dear [redacted]:  Please accept my apology for the timing of this response. Although the complaint was presented on...

April 16, 2016, I just received this issue. I contacted [redacted] by email to resolve her complaint and to apologize for any inconveniences she experienced as a result of her concerns with her macys.com order. Ms. Browning has assured me her issues have been resolved. If I may be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely,   Marjorie B.Macy's Executive Office###-###-####   Extension [redacted] cc: [redacted]

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted]. After speaking with the customer I advised that the shoes were credited and that they should be seeing the credit posting. Based on this information we are considering this matter closed satisfactorily. Thank you. Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

Hi [redacted], We are in receipt of Complaint ID #[redacted] regarding the quality and price of our  consumer's comparable bed selection.  In reviewing the consumer's concerns, the information provided regarding the cost of the original mattress set purchase and the cost of the comparable...

replacement were not correctly represented by the consumer. I have provide the consumer with their original sales receipt and the pricing on the comparable bedding replacement for her review. The consumer is asking for the difference in a refund, but there is no difference. I have offered to refund the cost of her original mattress purchase and provide a 25% discount on a replacement mattress of her choice for all of the inconvenience she has experienced. I am waiting to hear back for acceptance of the offer. Thanks, Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I feel I'm entitled to some store credit because it is not acceptable that my rebate was mistakenly invalidated, and had to dedicate even more effort to have it fixed. Macy's must take responsibility for this mistake and provide me with some compensation. I do not accept what happened. Rebate by itself is already very risky to the customer (should be regulated) and receiving it was invalid (by Macy's mistake) was absurd.Unfortunately I'll contact [redacted] with the invalid rebate response from Macy's, along with the submission (all valid) and let them decide if Macy's is doing it right. I'm giving Macy's an opportunity to settle this issue by providing a compensation.
Regards,
[redacted]

July 24, 2015
 
 
[redacted]
[redacted]
[redacted]
 
re: Revdex.com
Complaint ID: #[redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint forwarded to us by the Better Business...

Bureau. As
a representative of Macy's Executive Office, I was asked to review and respond
to your concerns.
 
On
behalf of Macy's, please accept my apology for any inconvenience you experienced
due to receiving your macys.com order refunds in the form of gift cards. We
regret the delay in resolving this for you. Upon your request, I did submit the
necessary paperwork to transfer the gift card balance to your original form of
payment. The credit is for $21.19 for your order #[redacted]. This should post
to your credit card within a few days.
 
[redacted]
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond. If I can be of further assistance, please do not
hesitate to contact me at the telephone number listed below.
 
Sincerely,
 
 
 
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted], Cincinnati Revdex.com

[redacted], I spoke with [redacted] on 5/3 and provided our resolution.  We have submitted a full refund for her purchase and all delivery fees associated.  The consumer has been advised when to expect the refunds.  At this time Macy’s will consider this matter...

closed. Thanks,   Angela L.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: Phone: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

December 22, 2015 
[redacted] 
[redacted]
[redacted] 
Re:  Revdex.com complaint #[redacted] 
        Bloomingdale’s account ending in [redacted] ...


Dear [redacted]: 
We are in receipt of your
complaint filed with the Revdex.com and forwarded to Macy’s
Executive Office, where as a liaison, I was asked to respond to your
inquiry.  Thank you for the courtesy you
extended in our telephone conversation on December 15, 2015.  It was my pleasure to make your
acquaintance.  I again offer my apology
for any concern this situation may have caused and for the service you
described receiving. 
The $100.00 payment you
mention in your complaint was applied to your account on July 20, 2015.  However, the total balance was $145.01, for a
remaining balance of $45.01.  Since no
payments were received for the subsequent due dates of August 24, 2015,
September 24, 2015, and October 24, 2015, late fees and interest charges were
correctly assessed to the account for those months, ultimately reaching a
balance of $150.44. 
We received your payments of
$50.00 on October 31, 2015, and $87.43 on November 23, 2015, which brought your
account current, with a balance to $15.01. 
As a goodwill gesture, I removed two late fees, totaling $76.00, from your
account, leaving a credit of $60.99.  I
have refunded that amount to in the form of a check which will arrive by mail
in 7-10 days. With regret, I also closed
your account as you requested. 
Thank you for allowing me to
respond to your inquiry.  Feel free to
contact me at the number below if I may be of assistance on another matter in
the future. 
Sincerely,
Michael J.  
Bloomingdale’s Executive
Office 
###-###-#### Extension [redacted]
cc: [redacted] Revdex.com

June 6, 2017   [redacted]-[redacted]   Re: Revdex.com - Complaint ID [redacted]        Macy’s [redacted] accounts ending in [redacted] (closed, replaced), and [redacted]  ...

       Macy’s store account ending in [redacted] (closed, lost)   Dear [redacted]-[redacted]:    We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office. As a liaison in that office I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my apology for any inconvenience or frustration you may have experienced in this situation regarding your Macy’s [redacted] and Macy’s store accounts.   My research confirmed that this situation originated in September 2015. We began receiving payments to your Macy’s store account, ending in [redacted] that had been closed as lost on July 23, 2013. A payment of $221.70 was received on September 17, 2015, $641.21 on October 20, 2015, and $700.00 on November 17, 2015.   Regrettably, during the subsequent months, these payments were transferred multiple times in error by credit associates between your accounts, in their efforts to place the payments on your Macy’s [redacted] account, ending in [redacted], as you had directed. Specifically, your payments of $700.00 and $221.70 were moved many times. On two occasions, these transfers resulted in incorrect credit balances being shown on your Macy’s [redacted] account billing statements and caused balances of the same amounts on your Macy’s store account. Unfortunately, while the credit balances were not actually owed to you, they were refunded on February 4, 2016, in the amounts of $911.19, and $305.60 on August 18, 2016. These refunds compounded the issue by increasing your Macy’s [redacted] account balance when the payment transfers were ultimately corrected as shown on your billing statement for the period ending September 23, 2016. Please find enclosed a detailed audit for your accounts to show what occurred.   With the objective of quickly resolving this matter, and because of the errors that occurred, I have adjusted all interest charges and late fees that have been applied to your Macy’s [redacted] account since August 25, 2015, totaling $266.53. This brings your [redacted] account balance to $584.47. In addition, we have removed the delinquent payment history from our records and directed the credit bureaus to correct their records. Please allow thirty (30) days for the bureaus to make the necessary changes. Your account is open with a credit limit of $3,000.00. The minimum payment due on your account is $27.00 by June 21, 2017.   Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of further assistance, feel free to contact me at the telephone number listed below.    Sincerely,     Michael J.   Macy's Executive Office  ###-###-#### Extension [redacted]    Enclosures   cc: [redacted], Revdex.com

Hi [redacted], I am in receipt of your Revdex.com complaint ID: [redacted], concerning the WorryNoMore extended protection Great Give Back Feature. To resolve the matter, we have offered to refund the cost of the WorryNoMore extended protection plan in the form of a check and the consumer has agreed. The consumer should receive the refund check within 10-14 business days. For any additional concerns, the consumer can contact our office directly. At this time Macy's will consider this matter closed. Thanks, Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] Customer called regarding response, she doesn't understand why she cannot place or return orders. Would like a better explanation than Macy's previously provided.

May 03, 2016  [redacted]Cincinnati Revdex.comSuite 600Cincinnati, OH 45202 Revdex.com Complaint #[redacted] Dear [redacted]:  We are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on...

this, we consider the matter closed satisfactorily. Thank you. Sincerely, Jan B.Macy's Executive Office###-###-#### Extension [redacted] CC: [redacted]  Jan B. | Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### | Email[redacted]

April 20, 2016 [redacted]
[redacted] 
[redacted] Re:  Revdex.com Complaint ID [redacted]         Macy’s [redacted] account ending in [redacted] Dear [redacted]:We are in receipt of your complaint filed with the...

Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond on behalf of Department Stores National Bank.  Please accept my apology for any concern this situation regarding your account may have caused and for the level of service you described receiving.  Unfortunately, the 12-month no-interest payment plan was not properly established when your furniture purchase was made.  My research confirmed that all interest charges and late fees that had been applied to your account have been removed.  Your last payment of $3,483.58 paid your account to a zero balance.  Also, be assured that this situation had no negative effect on your credit report.  Your Macy’s [redacted] account is open with a credit limit of $9,000.00.  Thank you for allowing me to respond to your inquiry.  If I may be of assistance on another matter in the future, feel free to contact me at the telephone number listed below.  Sincerely, Stephen C.  Macy’s Executive Office  [redacted]###-###-#### Extension * cc: [redacted], Revdex.com

[redacted]   [redacted] October 14, 2016[redacted]  [redacted] Re:  Revdex.com Complaint ID [redacted]       Macy's [redacted] account ending in [redacted] Dear [redacted]:   I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, and because I have addressed your previous concerns, I was asked to review and respond to your additional comments on behalf of Department Stores National Bank.  Thank you for the courtesy you extended during our phone conversation on September 2, 2016.  This letter will confirm our discussion. Upon receipt of your most recent Revdex.com Complaint dated September 1, 2016, I reevaluated your request and confirmed that after we updated your address on May 5, 2016, we reversed all fees and interest associated with the missing unit number, totaling $105.00.  Also, as we previously communicated to you, we have cleared our internal records of any delinquency, and requested that [redacted], [redacted], and [redacted] delete any history of delinquency from the time period of April 2016, through May 2016, as it pertains to the account referenced above.  I have confirmed that this instruction was honored and that your account is reporting accurately.  Please note that DSNB has no control over how your credit score is calculated, nor does DSNB have any control over how the credit reporting agencies will ultimately choose to report a tradeline. With respect to your complaint regarding the remaining balance on your account, please refer to my earlier letter, which provided an in-depth explanation of where the remaining charges originated.  I have enclosed a copy of my first response letter for your records.  Additionally, thank you for confirming during our telephone conversation that you received the statements that were sent to you on August 29, 2016.  As we have communicated to you previously the remaining charges, including fees and interest have been reviewed and have been deemed valid.  Thank you for your payment on October 1, 2016 in the amount of $151.92.  As a courtesy to you, I reversed a remaining interest fee in the amount of $2.70.  As of today’s date, the account is closed with a zero balance. I understand that you are requesting some type of compensation for the late fees and interest charges that accrued to the account after we updated your address and sent your statements in May 2016.  DSNB has previously addressed this request a number of times and our position has not changed.  We have given a goodwill courtesy credit in the amount of $100.00 in regards to your previous Revdex.com complaints, and feel that this compensation sufficiently addressed the issues regarding your accounts.  [redacted], I trust that this letter will clarify any issue you felt remained unresolved.  We realize that you have a choice of where to shop and we are sorry if this issue has jeopardized our business relationship.  If I may be of assistance in another matter, do not hesitate to call me at the telephone number listed below. Sincerely, Ebony M.Macy's Executive Office###-###-#### Extension [redacted] Enclosure cc:  [redacted], Revdex.com

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted]. I have credited for the pants as they were received back to the original shipping location on 12/28/2017. Customer is stating he has yet to see the credit. I advised of the 3-5 business days for the credit to post back to his...

account. Based on this information we are considering this matter closed satisfactorily. Thank you. Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

February 11, 2016
[redacted]
Re:       RevDex.com Complaint ID #[redacted]
            Macy’s [redacted]...

account ending in [redacted]
Dear [redacted]: 
It was a pleasure to speak with you on February 10,
2016, and thank you for accepting my sincere apology regarding your complaint
forwarded to us by the Revdex.com. 
As a representative of Macy’s Executive Office, I was asked to review
and respond to your concerns on behalf of Department Stores National Bank.
As explained, we recently underwent a scheduled system
conversion for the Macy's credit card accounts as well as the credit servicing
pages accessed through the macys.com website. 
Unfortunately, the implementation of this upgrade may have caused
challenges when accessing and the credit servicing site for the first time
after the conversion.  I am sorry that
you were unable to access your electronic bills after the August 7, 2015,
billing statement.
A Notice of Change in Terms and Right to Opt Out was
mailed on June 20, 2015, which took effect on July 26, 2015.  You were advised in that notice that we are
changing your Credit Card Agreement and replacing it with a new one.  Also, the notice informed you that the Store
Account associated with your Macy’s [redacted] Account was being closed
and explained that you may continue to use your [redacted] Card to make
purchases at Macy’s and everywhere [redacted] is accepted.
With respect to viewing and making online payment, you
would have needed to register your Macy’s [redacted] account ending in
4064 with your third-party banking system to view electronic bills and make
online payments.  I am pleased that your
account was successfully enrolled on December 5, 2015.  Our records show that since then you have
been making online payments.  On November
12, 2015, a partial $19.00 late fee was removed, and on December 21, 2015, we
requested [redacted] and [redacted] update their records and delete any
history of delinquencies reported for October and November 2015.  Additionally, on February 10, 2016, we
removed the remaining $46.00 in accumulated late fees.  You will these adjustments on your next billing
statement.
[redacted], thank you again for bringing this matter
to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please
do not hesitate to contact me.
Sincerely,
Regina M.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com